The Mobile Enterprise
and why to consider on an Enterprise Workplace Store?
Enterprises today struggle aligning business needs with IT services and procedures. Often choices come down to a compromise between user satisfaction on the one hand and security and compliance on the other.
Increasingly, the expectations of IT users are dominated by the speed and ease of their consumer technology experiences. And mobile workstyles – empowering people to choose how, where and when work gets done – are now the norm. All too often quick and easy consumer options, such as cloud-based file sharing, are just a few clicks away. Couple this with employees wanting to bring their own devices to work, and it’s no wonder that IT’s expensive and mission-critical compliance and security standards are in serious jeopardy.
Is it possible for IT to keep its users satisfied without compromise? And how can IT remain relevant if they don’t control IT services used within the enterprise?
With an Enterprise Workplace Store users will have a one stop shop for all their IT needs, delivered instantly to keep them productive and happy, and relieve IT from mundane, repetitive and time consuming tasks. In order to extend and enhance their recilient and dynamic infrastructure IBM is leveraging RES Software technology. This will offer true IT as a service to users, with a great user experience.
From the Enterprise Workplace Store users will be able to request IT services they need from a role based service catalog. Services will be delivered and returned based on workflow triggers. These triggers can either be automatic, as soon as a user qualifies, or manual through self-service. The workflow contains the logic to allow approval processes and IT run books and is ultimately responsible for the actual implementation of the technical changes and provisioning of IT resources fulfilling user requests.
Key benefits of the Enterprise Workplace Store:
• Better user experience - Store open 24/7/365 and accessed from any device
• Greater efficiency and productivity - Delivery is instant and without manual interaction
• Higher availability and easy scale out – Using proven cloud infrastructure technology
• Reduce admin cost and increase the agility of the user
When you are at CeBIT2014 from March 10 to March 14, you will be able to see a demo of the IBM Workplace Cloud solution which is using an Enterprise Workplace Store . Please stop by Hall 2/A10, booth 139 to get inspired and Rethink IT.
IBM and RES Software – Better together!