HCL Digital Experience. Now Easier. Faster. Cloud Native.

23. Juni 2020 Posted by Brian Chaput

We are thrilled to unveil our latest innovations and updates to HCL Digital Experience!  While we are constantly updating this platform through a rolling wave of iterations and releases, this latest version is a game-changer. It helps you reimagine how you create and manage content, and lets your organization deploy up to ten times faster, offering the broadest cloud-native support in market. You can deliver business-critical content, applications, and digital experiences to your audiences faster and easier than ever before. Now business critical meets cloud native.

Expanded cloud-native platform support 

We now offer the broadest cloud-computing platform support for a digital experience solution in the market. This allows you to install and update in minutes — with the security and robustness of an on-prem solution, but the flexibility, cost-effectiveness and speed of cloud. Support has been added for Microsoft Azure and Amazon EKS, adding to existing support for RedHat Open Shift. Customers now have the flexibility to deploy where, when, and how it makes sense for the business. This, combined with the existing Docker and Kubernetes support, means deployment and installation is up to 10 times faster than before.

Create content in half the time 

Being able to deliver content for digital experiences quickly to your audiences changes how you do business. Dramatically improved content-creation tools — a completely new Content Composer — means business users can now model and create new content in half the time with a modern, intuitive drag-and-drop interface.

Hot DAM! A new cloud-native Digital Asset Manager included — free 

A new cloud-native digital asset management system (DAM) lets you add and organize media quickly and seamlessly. You can now manage your content and media from creation to execution with ease. And, unlike some other digital experience platforms in the market, this DAM is included for FREE.  

We are excited to be on this journey with you. Come join us for the global unveiling and exclusive launch of Digital Experience 9.5. 

 

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Cloud Native for Business-Critical Digital Experiences

8. Juni 2020 Posted by Brian Chaput

Cloud-native computing is revolutionizing software delivery, implementation and maintenance — and the benefits to organizations are too compelling to ignore. HCL Digital Experience is on a mission to free businesses to focus on driving business value from their digital experience software investments, not spending resources on intensive and high-cost development teams. 

One major area HCL Digital Experience is focusing on is making installing, running, and upgrading your digital experience software faster and easier, but without sacrificing the reliability, scalability, performance, security and integration breadth you need to digitize the business processes necessary for business-critical digital experiences

On June 25, HCL Digital Experience is going further “cloud-native.”  The benefits of cloud-native are many and compelling — both for the IT organization and the business — and dramatically reduce TCO.

Why are cloud native digital experiences important?

When companies build and operate applications in a cloud-native fashion, they bring new ideas to market faster and respond more quickly to customer demands.

The rise of cloud-native computing platforms has been driven by the broad adoption of Docker and Kubernetes. Docker is a container platform which provides the ability to package and distribute containerized applications.  This means rapid install, on virtually any platform, a smaller footprint and code isolation that makes software updates a snap.  Kubernetes is used for the orchestration of containers — automating deployment, scheduling and scaling of these containerized applications. 

Why is that important? As an analogy, think about a taxi company. A taxi is a like a container and the dispatch center is Kubernetes — providing valued orchestration so individual taxis can get where they need to efficiently. Kubernetes provides scheduling of container pods and nodes, autoscaling and load balancing as load changes, self-healing of problematic/expired containers, container roll forward and rollback, and much, much more.

Docker plus Kubernetes delivers the ability to rapidly adapt in a digital world, which is fundamental to organizations that need to continuously grow, compete, and operate applications at scale and with high velocity.

HCL Digital Experience offers broad cloud-native platform support

With the latest update of HCL Digital Experience, support has been added for Microsoft Azure AKS – joining previously announced support for RedHat Open Shift and Amazon EKS – providing customers the broadest set of cloud computing platform options for a DX solution.   The means customers have the flexibility and portability to deploy where, when and how it makes the most sense for their technical objectives; of course, because HCL Digital Experience is dockerized, initial deployment installation on any platform is now up to 10 times faster — meaning mere minutes, not hours, and updates delivered continually, with NO disruptive migrations, for improved TCO. 

Further, once deployed, HCL Digital Experience leverages all the power of Kubernetes for even more benefit, including:

    • Automated scheduling of containers as required
    • Horizontal scaling so apps can auto-scale up and down based on the requirement
    • Self-healing to manage the reschedule, replacement, and restart of nodes that are expired to avoid disruption
    • And automatic roll forward and rollbacks

What else is new?

Being “cloud-native” also allows HCL to deliver features and capabilities modularly, such as the new HCL Digital Asset Management capability also available (out-of-the-box at no additional charge!) in the latest HCL DX update.  In addition, a new Content Composer content manage experience is available now – helping business users dramatically reduce the time needed to create and maintain compelling digital content and experiences.  

Our approach to cloud-native provides all the benefits of a traditional on-premises setup for local control — important to many enterprises for security and performance reasons — but now with the economic benefits of the cloud with instant updates and minimal developer involvement. For our customers, this means reduced total cost of ownership (TCO) and a massive return on investment (ROI). 

Join us on June 25th when we unveil the latest capabilities of our platform and demonstrate in real time the new power we provide. We continue to deliver on providing the cloud-native platform you can rely on to digitize your critical business processes.

 

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HCL Digital Experience: Rising Above and Exceeding Expectations

1. Mai 2020 Posted by Brian Chaput

They say that imitation is the sincerest form of flattery. And we know that when you’re one of the best, competitors want to take you down. HCL Digital Experience was born from proven, trusted technology from IBM (with IBM Digital Experience, IBM WebSphere Portal, and IBM Web Content Manager), and an important question after it was acquired by HCL became: What will HCL do with it?  We are proud to say that we have made incredible strides with our product and continue to focus on helping our customers digitize their critical business processes, much to the dismay of competitors everywhere. In fact, in IDC’s recent market note, they were extremely positive on what we had accomplished in a few short months since moving to HCL, citing our “capability to innovate and modernize” this leading platform.

As there are some misconceptions being perpetuated in the market, I want to share with you some of the things we are doing to continue to rise above and exceed expectations. HCL Digital Experience proves itself through the successes of our customers, not through false claims or promises we can’t keep.

 

Modern web languages and OpenAPIs for liberated experience delivery

Developers, take notice!  You can deliver cutting-edge experiences to any and all digital touch points, leveraging the latest front-end frameworks (ie: Vue, React, Angular) and the new self-describing OpenAPI set of REST services.  This has our competitors worried as we are empowering developers to access headless services to continue to integrate to critical business processes and applications securely, using their tools and front-end frameworks of choice.

Unsurpassed standardization and flexibility

I am particularly proud of our production Docker & Kubernetes support on RedHat OpenShift, Amazon EKS, Microsoft Azure as well as others and the benefits that it provides to our customers.  This means that initial install and subsequent updates of HCL DX software take minutes, not hours or days; and provides unmatched flexibility and portability, so you can select the deployment model, on premises, private cloud or hosted on the platform of your choice.  Unlike some of the other solutions in the market, HCL DX is proven, secure, and provides rock-solid reliability — which is necessary all the time, but never more important than in these unprecedented times.

 

Re-imagined content tools to help accelerate time-to-market

Cloud-native new digital asset management capabilities, a re-imagined Practitioner Studio experience, a new persona-driven Content Composer and a beautiful set of out-of-box templates help business users create, manage and publish memorable experiences more effectively.  Plus, with integrations to other leading HCL products mentioned above, we provide a complete solution to help your team’s productivity soar and help deliver essential content to all audiences that need it.

 

Reduced TCO and Improved ROI – all in one!

With market uncertainty, having a platform that is not only performant and rock solid, but cost-effective, is key.  HCL Digital Experience’s Kubernetes orchestration for automated provisioning, load balancing, auto-scaling, self-healing (and more) helps dramatically reduce TCO. Plus HCL Digital Experience now integrates with other powerful HCL products — Commerce, Unica, and Connections — adding capabilities and strengths to your solutions. By leveraging a platform that helps you seamlessly blend your content, data, applications, and core processes into a meaningful unified experience personalized by role and identity helps drive significant returns on your investment.  In a recent IDC study, they found that HCL Digital Experience customers saw an average 661% ROI!

 

And we are JUST getting started!

And for those companies that may wonder if we are continuing to invest in this space, I can enthusiastically say, YES!  We continue to grow our worldwide team of developers (which has almost doubled in 9 months) and invest significantly in releasing new capabilities to the market every few weeks.  Check out the latest blogs for our March and April updates to learn more.  We also work closely with our customers and partners to include their feedback and suggestions to directly affect the prioritization of new capabilities that will be added — going as far as to invite them to our monthly sprint calls with the development team.  We are invested in our customer success — and proving it.

 

For more information, visit our website, and checkout a short webinar about the mission-critical solution HCL Digital Experience helped deliver at the State of Ohio.

To stay up-to-date on the latest news, subscribe to our newsletter.

 

 

Trusted for Business Critical Digital Experiences

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Digital Experiences Matter. Especially in Times of Crisis

6. April 2020 Posted by Brian Chaput

“Business-critical” has never mattered more than right now.

All digital experiences matter, but some matter more than others.  The COVID-19 crisis response is forcing governments to define what is “essential” for populations operating under stay-at-home directives. What is, in fact, essential are those digital experience touchpoints we all need to rely on to stay informed, to stay vigilant, and perhaps most importantly, to stay connected and productive.

This is when rock-solid and reliable digital experiences truly matter most. This is when business-critical applications and core systems not only have to work — they have to continue to run operations from wherever we are to ensure our customers, partners, or employees have the information they need to be safe, productive, and up to date. Because HCL Digital Experience is the kind of platform that has the power, reliability, and security necessary to keep complex and business-critical processes running we know what’s required to deliver this level of service to digital audiences. We have broken down the essential qualities necessary for this success here into six main categories. Your business-critical digital experience platform must be:

  • Performant: In these challenging times you need to ensure that your audiences are able to get the information they need, when they need it. Downtime is not an option. Business-critical means that your system is rock-solid, reliable, scalable, and can support fluctuating demand with ease.
  • Secure: Your businesses’ data needs to be protected. As we move to communicate even more fluidly online, you need to be confident that you can offer secure experiences with data encryption and cross-system authentication. Business-critical means your data cannot be compromised.
  • Personalized: Provide the right information to the right people at the right time. You need to enable your customers, employees, and partners with the right level of access to your system to access and provide necessary data. Business-critical means that the information presented is relevant and contextual, based on your relationship with them, and what they are doing on your site.
  • Integrated: Provide the whole story. Your enterprise has a wealth of information that resides in a variety of systems. Business-critical means that you can seamlessly blend your content, data, applications, and core processes into a meaningful unified experience personalized by role and identity.
  • Flexible: Develop smarter, update faster. You can select the deployment model (on-prem, any cloud, or hybrid) and platform of your choice, and be up in running in minutes. Business-critical means that with traditional OnPrem or optional Docker/Kubernetes support you can choose what deployment approach fits your operation best today, with the flexibility and portability to change on your timeline.
  • User-Friendly: Empower business users to create. Put your subject-matter experts in control with easy-to-use tools that help them quickly create targeted, engaging content for all audiences, and let your developers focus on developing new technology. Business-critical means that essential content gets to the audiences that need it, and your team’s productivity can soar.

When you need to digitize your business processes and take your business-critical applications online, you need HCL Digital Experience. We are here to help.

Learn how our partners are empowering organizations to meet the challenges of Covid-19.  Join these short webinars to learn more:
  • Digital Experiences Matter in Times of Crisis.  Chatbots can help.  Watch the webinar
  • Digital Experiences Matter in Times of Crisis.  Lessons learned from the State of Ohio.  Watch the webinar
  • Digital Experiences Matter in Times of Crisis.  Alerting can be key. Watch the webinar

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Staying Connected is More important than Ever

26. März 2020 Posted by Brian Chaput

We are all in this together. This is something that we are hearing a lot lately, even though many of us are isolated (physically and socially distanced) from our families, friends, and co-workers. In times like this, technology can allow us to stay in touch, connected, and informed — and this is more important than ever.

At HCL, we are proud to see the strides our teams, customers, and partners are making to continuously communicate and inform their audiences of the latest developments of COVID-19, and how they can be better prepared.

As the spread continues, state and local governments around the world have seen an increase in demand for information about how the virus is affecting their local communities, and where citizens can go for help.  Employees need powerful communication and communication platforms to make sure they have critical information — especially in industries like healthcare, travel, and transportation — and can stay abreast of the latest processes and procedures to keep themselves (and their customers) safe. Health insurance providers are working to ensure that they can support their employees that are now largely working from home and need secure access to critical business applications, and their members about the latest resources available to them.

All technology and digital experiences matter, especially in this unprecedented time of home confinement and instability. All of us need accurate and up-to-date information and guidance that we can trust — and the platform that delivers it must perform and scale in times of surging requests. We want you to know that HCL is here to help in any way we can. We are committed to being flexible, responsive, and available. And those of us on the Digital Experience team are here, specifically, to help with making sure you have the best when it comes to secure, scalable systems to digitize your business processes for your employees, partners and customers, and to always keep the lines of communications open. If you are a current customer and need help, please let us know.  If you are challenged with being able to deliver critical applications to your employees to keep them safe, and to stay productive, we are here to help.

Please reach out to your HCL representative to see how we can help. #WeAreAllinThisTogether

 

 

 

 

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March Update: What’s New in HCL Digital Experience

10. März 2020 Posted by Brian Chaput

We are committed to rolling out new features for HCL’s Digital Experience (HCL DX) platform in a cycle of continuous delivery. This means that every month and quarter there will be product updates that address requests from customers, technology optimizations, and general improvements that help you deliver incremental value in your digital experiences. We are making huge investments in our platform, and we are making sure your investments are protected. This March, take a look at the pot of gold at the end of the rainbow – here are some of the latest updates we’re planning on rolling out this month (or sooner!).

 

Hot DAM! HCL DX now includes digital asset management  

Eliminate the headache of duplication and searching across separate repositories for digital assets with the new HCL Digital Asset Management (HCL DAM) — a lightweight digital media library — available for no additional charge for HCL DX customers.  Upload, find, tag, optimize, and publish your assets efficiently, all within HCL Digital Experience, and assure proper rendering/optimization automatically across all digital touchpoints.   Take the experiences you provide to the next level by delivering video at production scale with packaged integration with Kaltura, a market leading video platform, for video transcoding and streaming.             

                       

Be nimble, be quick  

More open and accessible APIs provide developers the ability to reuse services in any application, on any touchpoint, using any front end they choose. This provides greater agility in blending complex content, data, and systems — dramatically improving the ability to deliver modern digital experiences faster and more reliably.  

 

OpenShift? Check!  Amazon EKS? Check!   

Now, you can run HCL Digital experience in any native Kubernetes environment, offering ultimate flexibility; choose the platform and deployment that makes the best sense for your business — whether that’s on-prem or in the cloud. We offer support for all market-leading cloud solutions (such as OpenShift and Amazon EKS), so you can install updates anywhere, in minutes, using Docker and Kubernetes. This gives your organization the ability to run HCL DX as a combination of the best technologies to deliver unique, customizable experiences with significantly fewer resources.   

 

Maintenance–free? Yes, please!  

Cloud deployment removes the need to maintain software or infrastructure, with benefits in gaining scalabilty and reliability.  Automated provisioning, auto-scaling, and self-healing via Kubernetes support dramatically reduces total cost of ownership (TCO). 

We are excited to be on the move with our continuous delivery, giving you a steady flow of new benefits and helping you be as successful as possible with using HCL Digital Solutions. As always, give us your feedback and input by attending one of our HCL DX Connects, or by sending us an email. And, of course, follow us on Twitter.  

  

 

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Introducing HCL DX 9.5: Future-Proof Your Business through Powerful Simplicity

30. September 2019 Posted by Brian Chaput

You know that the future of your business relies on the technology decisions you make today. And you know you need a digital experience transformation platform that is robust enough, secure enough, and modern enough to evolve and meet the needs of your business — as well as all your business users and customers. The digital experiences you create power your mission-critical business applications. And, as anyone who has tried to do this at scale, with information and data that comes from multiple sources and systems, allowing multiple people and teams to access, edit, and publish — you know it’s hard and it’s complex. And with the ever-increasing demands from the market, and your audience, and the people who need you, you can’t afford to jury-rig piecemeal solutions. You need powerful simplicity to boost your future business – and HCL Digital Experience (DX) 9.5 can you give this, and a whole lot more!

More modern ways to solve evolving business challenges

Hopefully, you have read about the benefits of both Docker and Kubernetes in our recent blog— greatly simplifying implementation, deployment, and maintenance — making it much easier, faster, and more affordable to grow and expand. You’ve also heard about the evolving new and modern user experience which will make creating and managing web experiences faster and easier, as well as empower more business users with out-of-the-box digital experience examples. Finally, HCL DX 9.5, through more open and accessible APIs, provides developers greater agility in blending complex content, data, and systems — serving internal customers (employees), business to business, and external customers. All together, with HCL DX 9.5 you can adapt to market changes quickly, while keeping a consistent, reliable, modern multichannel experience — for any user.

Flexible power that scales

We want you to learn, along with other top-level business leaders, how we can provide the sophisticated functionality you need for today’s modern digital experiences — and for today’s customers, be they internal or external. We want to help you understand and undertake how to make the complex possible. We want you to join us for the upcoming launch of HCL DX 9.5 — an exciting event and milestone we are looking forward to sharing with you. HCL DX is the modern digital experience platform for the modern world. Come learn how you can deliver the experience your customers demand, quickly and efficiently through:

  • Agile, fast, modern deployment with Docker/Kubernetes
  • Modern, intuitive tools for everyday users
  • OpenAPIs to help you blend content, data and applications from varied and complex sources

You don’t want to miss this. Come to our DX Inspire events this October in Raleigh, NC, or to Milan, Italy and help us usher in a new beginning for HCL DX — one of powerful simplicity for modern digital experiences.

Learn more about HCL Digital Experience 9.5 today!

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Docker? Kuber-what? HCL is reinventing DX with containerization (and why you should care!)

9. September 2019 Posted by Brian Chaput

Since there’s been a lot of buzz around it, you no doubt know Docker provides an open standard for packaging and distributing containerized applications – the benefits of which are many for any business that adopts the approach, such as rapid install, on virtually any platform, and isolation that makes software/container updates a snap.

What you may not know is that HCL Software is on a mission to be a premier provider of containerized applications – a mission founded in freeing businesses to focus on driving business value from software investments, not spending resources on intensive and high-cost devOps – and I’m delighted to say that HCL Digital Experience 9.5 for Docker is ready to go this month.

But wait, you might hear that and understand how Docker alone is great, then you ask I often also hear about “Kubernetes”…how is it related and why should I care?  As Docker is for containers, Kubernetes (or “k8s” for those in the know) is for orchestration of containers.  Why is that important?  Well, as an analogy, think about air travel – a plane is a like a container and airports/air traffic provide valued orchestration so individual planes can get where they need to safely and efficiently – similarly k8s becomes critical so more value is derived from the containerization approach.  Specifically, k8s provide scheduling of container launches/clusters, autoscaling and load balancing as load changes, self-healing of problematic/expired containers, container rollback, and much, much more.  In all, Docker + Kubernetes really is revolutionizing software delivery, implementation and maintenance – and I encourage everyone seek out more education on why businesses need to at least consider employing the paradigm sooner rather than later.

For HCL, the 9.5 release Digital Experience (DX) is available via a Docker image with production support on Red Hat OpenShift (and we’ll soon follow with production support for Amazon EKS too).  What does this mean for clients?  Initial installs and subsequent updates of HCL DX software in minutes, not hours or days … and of course unmatched flexibility to select the deployment model (private cloud, public cloud, on prem, et al) and platform that works best for you now or in the future.

Coupled with other new features in 9.5, and those coming soon in 9.6 (also, unlike some others, at HCL we think shipping software innovations often is better for our customers) – like a new Media Library digital asset capability, a completely reimagined user experience, and more – we’re ready to help you move on from buying and managing DX software to making leaps on your digital experience transformation objectives.  We welcome the opportunity to show you how HCL DX does digital experience management and software deployment better…. We’re ready, are you?

Join us at our DX Inspire v9.5 launch events in October to learn more (Raleigh, NC, and Milan, Italy), and check our webpage on September 30 to learn more details about our latest release.

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