Posts Tagged: ‘cloud-hosting’

Cloud-Hosting: When an End Marks a New Beginning

15. Juli 2020 Posted by Barry Rosen

About one year ago, we announced the end of support for Connections Cloud. That date has now arrived, and that cloud is no longer. With this ending, we also mark an exciting new beginning. Please visit our Cloud Hosting Master Service Providers center to learn more about their offerings. 

I could not be prouder of the job that these truly masterful providers and our teams at HCL and IBM have done.  Here’s a short list of the many accomplishments of the last year: 

  • Thousands of customers around the globe were contacted and plans tracked 
  • Delivered multi-tenant Connections code to CH-MSPs 
  • Hosted seven webinars with nearly 1500 attendees 
  • Migrated over 100 organizations that use Connections
  • Migrated more than 16 TB of Connections data

This has been an incredible journey and I would like to thank all the teams involved, all of the CH-MSPs, HCL Connections Development, HCL Digital Solutions Product Management, HCL Digital Solutions Marketing, HCL and IBM Support, HCL White Glove team, and all the IBM and HCL people that worked so hard to make this transition happen.  

If you are a customer who didn’t take the proactive steps necessary to migrate your date, please go here to see the terms of service. 

Thanks,
Barry Rosen
Director of HCL Cloud Hosting MSP Program

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Understanding Cloud Applications: Get the Data Migration Help You Need Right Now

3. Juni 2020 Posted by Maria Nordin

On July 16, 2019, HCL announced the End of Marketing/End of Service of Connections Cloud and SmartCloud Notes (SCN) with services ending July 16, 2020. 

To make the migration as smooth, safe and secure as possible, and to ensure the future of our customer’s data and software, HCL has appointed a small number of HCL Cloud Hosting Partners/Managed Service Providers to deliver cloud services directly to you. ISW is one of these providers.  

ISW is a multi-awardwinning Asia Pacific and European software and technology firm focused on delivering innovative and intelligent business technology solutions to our customers globally. 

Its cloud business started in 1996, long before the technology was known as “cloud.” ISW was one of the first companies in the world to offer Domino 4.5 hosted. It has been a leading expert in hosting and managing HCL Connections with cloud deployments since Connections 2.5. ISW is the creator of HCL Connections’ new Activities module Activities Plus, which is a major component of HCL Connections today 

You can feel confident that ISW offers a secure and safe cloud environment equipped with the latest technology. 

The post Understanding Cloud Applications: Get the Data Migration Help You Need Right Now appeared first on HCL SW Blogs.

Connections Cloud and SmartCloud Notes Customers: Get the Data Migration Help You Need Right Now with edcom and TIMETOACT

1. Juni 2020 Posted by Ralph Siepmann

On July 16, 2019, HCL announced the End of Marketing/End of Service of Connections Cloud and SmartCloud Notes (SCN) with services ending July 16, 2020. 

To make the migration as smooth, safe and secure as possible, and to ensure the future of our customer’s data and software, HCL has appointed a small number of HCL Cloud Hosting Partners/Managed Service Providers to deliver cloud services directly to you. Here is more information about two of them.  

edcom and TIMETOACT (TIMETOACT GROUP) are known for products and services for IBM Connections, such as the CAT (Connections Administration Toolkit, CEC) Connections Engagement Center (formerly XCC) and many others (see http://connections-apps.com for more information). We bring many years of experience, deep skills and expertise, strong commitment for our customers and smart offerings directly to you, including the migration of data to your requested cloud service. 

Various companies from small to global already rely on our excellent services and we strive helping our customers to drive their business and their people using Connections as an enterprise collaboration platform. As a fully GDPR compliant cloud, hybrid, and on-premises service provider we understand that our customers want choice, security, innovation, and continuity for their business. 

Our MSP services for HCL will open up new possibilities for you: 

  1. In the technical area:
  • Real-time scalability of your services  
  • Reduced IT administration effort  
  • No investment costs for server hardware  
  • Device- and location-independent access  naturally also with mobile devices 
  1. With state-of-the art collaboration services:
  • Create, jointly edit, store and share documents  
  • Communities and teams with modern tools for collaboration  
  • Blogs for important information that should not get lost in the mail  
  • Status messages for short messages to others or all
  • Profiles for information about your employees and for networking among each other
  • Wikis for documentation, manuals or project work
  • Working in joint activities, assigning tasks and project planning
  • A personal homepage for all employees, so that everything is quickly accessible
  • An activity stream to stay in touch and not miss anything important
  • Social Intranet functions through the HCL Engagement Center
  • Availability status, chat or online meetings with HCL Sametime
  • A modern and tidy mail and calendar function based on HCL verses
  • Access from anywhere with mobile devices (iOS and Android)
  • Alternative access with the HCL Notes Client with strong security and offline functions
  • Effective anti-spam, -virus, -malware protection

among many other services…

  1. Customer service and flexibility:

We do not just say “flexible,” we mean it and make it our main differentiator. Determine the services you need, SLA’s, additional options, backups, your scope of content migration, support services … and thus also your desired price. Forget about the “one size fits it all cloud.”

The modern way of cooperation  made possible by edcom (TIMETOACT GROUP) as your HCL MSP.

The post Connections Cloud and SmartCloud Notes Customers: Get the Data Migration Help You Need Right Now with edcom and TIMETOACT appeared first on HCL SW Blogs.

We Are Now 120 days from a Very Important Date!

17. März 2020 Posted by Richard Jefts

On July 16, 2019, HCL announced the End of Marketing/End of Service of Connections Cloud and SmartCloud Notes (SCN) with services ending July 16, 2020.

Conceding that you have not yet decided on what your plan is, the time is now to move forward in planning that decision.  We are 3 months from the existing cloud service shutting down. Please complete this survey to help us better understand how to best support you over the next 3  months.

As you might imagine, we at HCL are hopeful that our investment strategy in the collaboration products you have inspires you to move ahead with us in a new environment.  That being said, we know that some of you will have to make alternative plans.  We are doing our best to prepare you concisely and transparently.  To that end, you have the following options:

  1. Move your data to an approved HCL Cloud Hosting Managed Service Provider
  2. Move your data on-premises, to a private cloud, or a third-party cloud provider
  3. Do nothing and lose all data after July 15, 2020

 **Note: No data will be accessible on the existing cloud service after July 15, 2020**

In case you are currently in discussions with an approved HCL Cloud Hosting Managed Service Provider, we strongly encourage you to sign your contract, and get your data migration scheduled and proceed down this path:

 

Picture

Supposing that you are not working with an approved HCL Cloud Hosting Managed Service Provider but would like to move your cloud data to an on-premises environment, private cloud, or a third-party cloud provider, please see the API documentation about the Connections Cloud data extraction and migration.
Below we have outlined clear next steps for each of our affected products:

For SCN/Verse customers, we recommend you start your mail data migration now.

  1. Get started today by contacting the service provider of your choice — see our roster of HCL Cloud Hosting Managed Service Providers
  2. Read our SCN/Verse data and user migration FAQ
  3. Download and use our Mail Offboarding Resource Guides
  4. Begin your migration!
  5. Please complete this survey to help us better understand how to support you over the next 3 months

For HCL Connections customers, we highly recommend you:

  1. Get started today by contacting the service provider of your choice — see our roster of HCL Cloud Hosting Managed Service Providers
  2. Watch the playback of the recent webinar here discussing the data migration process specific to HCL Connections, how to get started, and all you need to know.
  3. Read the Connections Data Migration FAQ
  4. Please complete this survey to help us better understand how to support you over the next 3 months

Office Hours! If you still have any questions about how to get started, we can help! We are hosting 4 cloud migration office hour sessions to answer your questions. You will be directed to a public Box link, where you will be prompted to download an ICS file that has all the call-in information there for you to import into your calendar. Pick a date/time that works for you then download the invitation and import it into your calendar and join us!

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Next Steps: Data Migration for SCN/Verse and Connections Cloud Customers

13. Februar 2020 Posted by Richard Jefts

On July 16, 2019, HCL announced the End of Marketing/End of Service of Connections Cloud and SmartCloud Notes (SCN) with services ending July 16, 2020.

To make the migration as smooth, safe and secure as possible, and to ensure the future of our customer’s data and software, HCL has appointed a small number of HCL Cloud Hosting Partners/Managed Service Providers to deliver cloud services directly to you.

Below are key resources and next steps for all customers affected by this announcement:

HCL Notes and HCL Verse customers:
1.    Get started today with your data and user migration with our HCL Managed Service Providers
2.    Read our SCN/Verse data and user migration FAQ
3.    Download and use our Mail Offboarding Resource Guides

HCL Connections customers:
1.    Get started today with your data and user migration with one of our HCL Managed Service Providers
2.    February 27 at 9 AM ET: Register for our webcast: Moving ahead with Connections Cloud: A Practical Guide to Next Steps

Our goal at HCL Software is to provide ongoing and transparent communications during your cloud migration. For any questions, concerns, or feedback, please email us directly.

Thank you,

Richard Jefts
General Manager and Vice President of Development, HCL Digital Solutions

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Digital Solutions Cloud Strategy Update

17. September 2019 Posted by Richard Jefts

At HCL, we take our customers’ needs and concerns very seriously. Since July, when we made the End of Service announcement of Connections Cloud, we have worked closely with customers and partners around the world to understand their needs, and how HCL can best position them for success now and in the future. We have heard that customers want choice, security, innovation, and continuity for their business. What follows is an update on our progress and some expectations as we move forward.

Cloud destinations

Customers have shared with us the desire to keep their data local to them, whether to meet industry security policies or local data residency requirements. To address this desire, HCL has a core set of geo-based partners that we believe are well-poised to deliver cloud services to our customers. This allows HCL to focus on world-class software development and increasing the velocity at which we bring a new capability to market, while the local business partners you know and trust in your local markets deliver the cloud hosting options you need.

In the next month, HCL will announce a set of Managed Service Providers (MSP) called HCL Cloud Hosting Partners.  These organizations have been working with us hand-in-hand to build:

  1. Private cloud services for Mail, Applications, Connections, and Sametime, and
  2. A multi-tenant public cloud offering for Connections, Engagement Center, and Sametime Chat

For clients of Domino Apps on Cloud, we are working on a similar private-cloud HCL offering for launch later this year using the latest Domino V11 release and containerization best practices. More information will be provided on the PaaS vendors supported, pricing and the steps to migrate.

Returning to on-premises delivery
At HCL, we want to provide you with the options that work best for you.  As an alternative to the cloud offerings stated above, SCN, Verse, and Connections clients may revert to any appropriate earlier non-expiring licensing for on-premises or private cloud, by renewing Subscription & Support without penalty, if their subscription has remained current. Here is a recent blog on the topic.

Please contact your Business Partner or HCL sales representative if you have questions or would like more information on altering your existing license agreement accordingly.

Data migration
We are currently in the process of exploring multiple options for data migration so that cloud customers can right-size the approach that best suits their data size and destination. Naturally, the technical solution for Mail versus Connections will differ, but our common goal is to help ensure your data migration goes as smoothly as possible for all the products you are using.  For details about the data migration process itself, please see the FAQ below.

Our intention is to provide a streamlined process by which customers can request offboarding from the existing Connections Cloud instance to the new HCL Managed Service Provider (MSP) of their choice. At a high level, the process will flow like this:

Customer will contact SaaSHCL@us.ibm.com and inform them of the vendor they’ve selected, specifying the offerings included in this shift:
E.g. Selected Vendor = Partner A, to host Mail on Private Cloud, Sametime Chat, and Connections on public cloud

  1. Customer or partner completes the setup of Domino replication to export mail content. HCL will coordinate with the offboarding coordinator and MSPs on Connections content extraction
  2. MSP will complete the process of validating the data shift has occurred as planned
  3. The customer continues to work leveraging new architecture

I realize our customers want much more information.  We wanted to share the approach we’re working to take from concept to execution now, and plan to continue to share more details in the coming weeks.

On October 30, at 10 AM EDT, we hosted a webcast where we introduced our cloud hosting partners and more details about the data migration process. Please register here to watch this webcast. In the meantime, feel free to access our updated FAQ document below or via the HCL support portal for further details on questions you may have. 

At HCL, we value your partnership, and we will continue to provide regular communications into our direction and progress. If you have any more questions, please reach out to your HCL sales representative. I look forward to sharing more with you next month.  

The post Digital Solutions Cloud Strategy Update appeared first on HCL SW Blogs.

Licensing Update For Cloud Customers – Connections, SCN/Verse and DAC

5. August 2019 Posted by Francois Nasser

On July 16, 2019, HCL announced the End of Marketing/End of Service of Connections Cloud and Domino Apps on Cloud (DAC) with services ending July 16, 2020. As part of this announcement, Richard Jefts, GM and VP of Digital Solutions shared our cloud strategy moving forward.

Core to HCL’s philosophy is transparency, simplicity and commitment to a relationship beyond the contract. We intend to apply these principles to our licensing strategy to smoothly transition customers into the appropriate license terms in line with their actual use of our products and services. Our licensing transition will ensure that customers continue to have the entitlements that they have been using under the Dual Entitlement part numbers on-premises while maintaining the flexibility of term licensing and user counts instead of PVU counts. This will ensure that customers continue to take advantage of the vast investments HCL is making in Domino, Verse on Premises, Notes, Connections, Docs and Sametime.
 
The table below depicts current entitlements made available with the Dual Entitlement part numbers.

HCL customers who are currently licensed under part numbers D1HYBLL, D1HY8LL, D1HY5LL or D1HY2LL will be transitioned as follows at renewal time:
 
Customers deployed on the cloud:

  1. Will be able to renew as well as additional purchase users under the DE licensing model from IBM
  2. Term of the renewal will end on July 16, 2020, coinciding with the EOS date
  3. On or before July 16, 2020, customers will be able to transition to the new below on-premises part numbers

 
Customer not deployed on the cloud:

  1. Will be renewed on a new term, on-premises licenses that will provide like for like entitlements at the same price of a Dual Entitlement renewal with HCL

Dual Entitlement to on-premises part number mapping:

Below is the mapping that will be used for customers transitioning from Dual Entitlement to on-premises licensing. The mapping ensures that customer will continue to have entitlements to the same capabilities they have with their Dual Entitlement part numbers. Customers currently under D1HYBLL and D1HY8LL will also receive additional on-premises entitlements highlighted in yellow below under part number TN100231.

The mapped-to part numbers are Monthly Licenses including Entitlement, Subscription & Support like the originating Dual Entitlement part numbers.

If you have any questions, our global team of product specialists are ready to assist you. We are excited about the future of our Digital Solutions portfolio, and we are enthusiastic about sharing our bright future with you.

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