Posts Tagged: ‘Digital Solutions’

Sametime Product Management Leadership and v12.0.1

20. Juni 2023 Posted by Trevor Tallackson

Sametime Product Management Leadership and v12.0.1

Hello Everyone!

I’m excited to introduce myself as the new Product Manager for HCL Sametime. Though I am new to this position, I am not new to Sametime! I have supported Sametime for over 20 years with a focus on customer solutions and education. During this time, I have also supported Domino and Digital Experience developing skills and relationships across the HCL Software portfolio.

A bit about me: I live and reside in Minnesota (US) and enjoy coaching hockey, outdoor activities, and spending quality time with my wife, three boys and two dogs.

October of this year will mark the 25th Anniversary of HCL Sametime! What a journey it has been! I very much appreciate continuing to work with this amazing HCL team, Ambassadors, Business Partners and Customers! If you have any questions, concerns or comments about all things Sametime, please do not hesitate to contact me.

Our Sametime platform makes it easy for your employees to collaborate across teams, departments, and external organizations on the device of their choice.  Our latest Sametime release v12.0.1 FP1 is available for download now!  As with all releases, Sametime enriches the user experience with new capabilities to deliver a frictionless meeting and chat platform at an affordable price. Our goal is to provide a more secure, private, engaging, and flexible workspace for business collaboration.

Let’s review some of our new capabilities added in this fix pack:

  • Red Hat OpenShift support
  • Controlling meeting report generation
  • Audio and video setting improvements
  • Fixes

Click here to view the complete list of features and fixes for v12.0.1 FP1.

To review the features provided in release v12.0.1, click here.

Take full advantage of all our exciting new features by upgrading now or deploying the latest version of Sametime for the first time in your organization. Our Sametime 12.0.1 FP1 release is available now for all our Sametime Premium customers and Domino customers entitled to HCL Sametime. To download go to our License and Download Portal and search under the “HCL Sametime” product category to locate it.

If you would like to discuss how HCL Sametime could benefit your organization with a secure meetings and chat collaboration platform, please click here.

Thanks!

Trevor Tallackson (he/him)
Product Manager Sametime
E-mail: trevort@pnp-hcl.com

Navigating the MarTech Jungle (Successfully)

16. Juni 2023 Posted by Demetrios Nerris

Navigating the MarTech Jungle (Successfully)

Every company with aspirations of becoming a digital leader views customer personalization as priority. After all, what marketing team wouldn’t want to tailor their offerings to each customer’s specific predilections and needs?

But making it happen is a real challenge. To get personalization right, organizations need the right technology tools to enable them to sift through all their customer data. Solutions powered by artificial intelligence (AI) are especially attractive, with their promise of unlocking customer insights that otherwise might forever remain unknown.

Tools, however, are abundant. New solutions reach the market all the time, making it difficult for marketing teams to figure out which best suits their needs. That’s why the marketing technology solutions field is often referred to as the “MarTech jungle.” The sheer volume of tools, with their variety of features and capabilities, is overwhelming.

So marketers have a hard time deciding what tools to pick, how to integrate them, and how to generate the desired outcomes. In some cases, teams get creative with workarounds for specific projects, but those workarounds often do not scale.

It’s a team sport
When thinking about personalization, marketers typically envision 360-degree customer views, customer profiles, segmentation, and other components needed to build the experience. They know what they want the customer experience to look like but not how to make it happen. They may not understand the rules and the authoring tools to properly structure content.

But this lack of knowledge isn’t a deal breaker. So long as marketers recognize they should be tapping the expertise of other teams, such as IT and sales. Customer experience isn’t the responsibility of a single department. It’s a team sport. Different stakeholders should collaborate to build the infrastructure that supports personalization services.

Of course, everything starts with the data. Personalization teams also need to pay attention to the metadata. To deliver accurate personalized experiences, it is critical to understanding the metadata associated with the customer data. It’s what AI algorithms use to learn and deliver insights.

Avoid common obstacles
To avoid getting overwhelmed in picking the right tools, marketers should first address some problems involving vision, process, and the tendency of teams to protect their turf.

On the vision front, all stakeholders — whether they are from marketing, IT, business development or some other department — need a clear understanding of the customer experience they want to deliver. Setting common goals for everyone to subscribe to is essential for a successful strategy.

Corporate fiefdoms, for instance, must be dealt with. Corporate departments often tend to focus and protect their own piece of the personalization experience. But while different teams may handle different tasks, orchestrating their work to produce a common goal is critical to success.

The last potential obstacle to address is process. By setting clear goals and getting all stakeholders on the same page, the personalization team can decide on the exact outcome. Only then can it leverage the right tools to drive the outcome.

Democratize the process
Clear vision and process help organizations navigate the MarTech jungle. Teams should choose platforms and tools that democratize the process so all stakeholders can use them as appropriate to work on their respective pieces. If only IT can use MarTech tools because they are too complex or technical, the outcome may be in jeopardy.

Teams should avoid vendors that try to dazzle customers with buzzwords instead of making a strong case around matching a solution’s capabilities to specific customer needs and goals. The tools should simplify tasks and enable previewing outcomes to determine if anything should be tweaked.

Ideally, teams will have access to a composition platform that enables them to integrate third-party tools and use them in a modular way. This makes it possible to reuse pieces of the project, accelerate and simplify development of future initiatives.

With all these elements in place, an organization can get on the path to digital success. It can create a level of intimacy with customers through data capture and personalized experiences, demonstrating the organization understands what motivates them. The organization can evolve with customers as their needs and priorities change over time. And once an organization gets this right, it can rightfully start to see itself as a digital leader. Learn more about navigating the MarTech jungle and discover how HCL Digital Experience can help you on the journey.

 

Making the Case for Digital Transformation: An Enterprise Evangelist’s Cheat Sheet

15. Juni 2023 Posted by Richard Jefts

Making the Case for Digital Transformation: An Enterprise Evangelist's Cheat Sheet

Let’s be honest — when it comes to digital transformation, I’m almost certainly preaching to the choir. The fact that you’re reading this at all tells me you’re well aware of the many benefits of digitizing work processes and customer journeys. But since we’re being honest, let’s admit that not everyone is as clued in as you are. In fact, a time may come — maybe tomorrow, maybe even today — when you’ll have to make the case for digital transformation to a decision maker who — how shall we put this? — doesn’t quite get it.

We’ve got your back.

When that day comes, you’ll be ready. Because here, without further ado, are the seven key benefits of digital transformation — broken down, cleaned up, and spelled out for maximum persuasiveness with minimal effort on your part. You’re welcome. Go forth and evangelize.

Because you’re bound to hear it, we’ll kick this off with the obvious question: What is digital transformation?

Simply put, it’s the process of integrating digital technologies into the various aspects of a business — resulting in fundamental changes to its operations, processes, and customer experiences. It’s a mouthful — but well worth the effort.

That brings us to the obvious follow-up: Why should we care?

Because money — or to put it more elegantly, ROI. In fact, when rolled out strategically, digital transformation can enhance your return on investment in a number of ways. Let’s run through the top seven.

  1. Improved efficiency and productivity. Digital transformation enables new forms of automation, streamlined workflows, and the elimination of any number of inefficient manual processes. These changes — which can range from new modes of collaboration to new levels of flexibility and scalability through the adoption of cloud-based services — can, in turn, enhance operational efficiency, cut costs, and boost productivity, ultimately increasing ROI.
  2. Enhanced customer experience. Digital transformation lets businesses understand and respond to customer needs more effectively. Data analytics and digital processes and tools can provide powerful insights into customer behavior and preferences — enabling highly personalized marketing, finely targeted advertising, and improved customer service. The resulting surge in customer satisfaction and loyalty will drive revenue and ultimately boost ROI.
  3. Data-driven decisions: Digital transformation generates huge quantities of timely, actionable data that can be collected, analyzed, and leveraged to inform business decisions. As noted above, data analytics and BI tools can offer valuable insights into customer behavior, market trends, and operational performance — surfacing opportunities, limiting risk, and enhancing business performance.
  4. Expanded reach: Digital transformation expands businesses’ market reach by making geography moot — not always, of course, but often enough to be game-changing. Online platforms, digital marketing, and e-commerce open the door to an always-on global audience — which can bring prodigious growth in sales volumes and market share. Once again: Ka-ching!
  5. Cost optimization. Here, the sky is pretty much the limit. Consider cloud computing, which cuts infrastructure costs and software and hardware expenditures while providing pay-as-you-go pricing. Other digital solutions save money by automating processes, reducing manual effort, and reducing errors — all of which will be reflected in an improved bottom line.
  6. Innovation and competitive advantage. Embarking on this journey of digital transformation sparks innovation internally and gives you a leg-up on the competition. Changes in processes, operations, and customer experience will spawn new products and services that meet customers where they are — or want to be — and address their new expectations, adding to that competitive edge.
  7. Agility and adaptability. Digital transformation makes businesses more flexible, agile, and adaptable — enabling them to pivot quickly, scale seamlessly, and test new ideas in real time as market dynamics and customer demands evolve. This agility means businesses can seize opportunities nimbly as they arise — a recipe for profitability and growth.

Let’s be clear: When it comes to ROI, there is no magic bullet. For digital transformation to succeed, careful planning, meticulous execution, and constant evaluation are needed to make sure business goals and customer needs and expectations stay in sync. But with a solid strategy to keep your efforts grounded, digital transformation can be the key to revving up your ROI — and that’s good news for any business.

LEARN MORE ABOUT DIGITAL TRANSFORMATION

Becoming Digital: It’s All About Enablement and Collaboration

15. Juni 2023 Posted by Demetrios Nerris

Becoming Digital: It’s All About Enablement and Collaboration

It’s time to stop experimenting with digital experiences and start walking the walk. For years, organizations have been iterating in a crawl-walk-run cycle that seems to never get them fully digitized. To break the cycle, organizations must take bold steps that allow them to actually become digital.

Going digital means full participation in the Digital+ Economy: a hyperconnected world where employees, customers, and partners all come together to do their part in achieving common goals through innovation and problem-solving. Call it “entering the age of co-creation.”

Organizations can’t just be a little digital or partially digital if they intend to extract all of the benefits of the Digital+ Economy — velocity, agility, and competitiveness. They must commit fully. And that means adopting a mindset that differs from how most organizations have tackled digital transformation in the past. It means prioritizing the three all-important groups of stakeholders — employees, customers, and partners — while building new systems and environments. This way, all stakeholders can contribute to company-wide goals by leveraging resources in a positive, collaborative way to deliver the desired outcomes.

But how do you get there? A lot of moving, interconnected parts come into play for companies to achieve the state of being digital. Three main components must be in place — structure, data, and automation. Without them it’s difficult, if not impossible, for an organization to reach its full digital potential.

Set the Foundation
Everything starts with the structural underpinnings that enable a digital environment. The foundation needs to be composable. That’s a term you are sure to hear more and more as companies digitize.

Set the Foundation

A composable architecture provides the rock-solid bed upon which an organization can build flexible and scalable tools that provide the right experience to its stakeholders. Composition makes it possible to integrate any number of third-party tools and services that empower

stakeholders to collaborate and innovate, both in addressing current needs and anticipating future challenges and opportunities.

A composable approach enables modularity, so users can take pieces of previous projects and apply them as they work on new ones. Organizations gain the flexibility to put different pieces together as they see fit — and to satisfy customer preferences. This approach is enhanced by the ability to mix and match tools and services that drive velocity and flexibility without the restraints of vendor lock-in.

Put the Data to Work
With a composable structure in place, it gets easier for organizations to make use of their data. Remember, everything starts with data — where you get it, what it means, and how you use it. For many organizations, this hasn’t always been easy because data comes in fast and furiously from different sources in various formats.

With the right tools, data doesn’t have to be mysterious or scary. And it needs to be made available to all relevant parties so they all can leverage it in their jobs. Of course, this requires a governed approach to ensure that any data subjected to regulatory compliance is properly handled and secured.

A democratic approach to data also requires making digitization tools available anywhere that stakeholder – be it employees, customers or partners – need to access it. After all, being digital means giving everyone the capacity to engage with data where, when, and how they need it.

Automate Repeatable Processes
Digital organizations automate everything that can be automated, and this usually starts with repeatable, predictable processes that are time-consuming when handled manually. Automation provides the velocity that digital organizations need, empowering users to make decisions fast enough to keep up with digital ecosystems and the power of personalization.

Automate Repeatable Processes

This means that with automation, companies can accelerate decisions to shape and deliver outcomes. Automation also delivers velocity in content creation. It takes everything an organization creates, no matter where, and helps the organization deliver it into the right hands at the right moment.

Once an organization is able to get these three components in place, it can reach the state of being digital. It is able to walk the digital walk — to push the boundaries of innovation by enabling all stakeholders to actively and collaboratively participate in shaping its future.

Hear from Liz Miller of Constellation Research on what it means to be digital, today and tomorrow.

Digital Transformation: Turning Corporate Dreams into Real Outcomes

13. Juni 2023 Posted by Demetrios Nerris

Digital Transformation: Turning Corporate Dreams into Real Outcomes

The real benefit of digital transformation is that it dares organizations to dream.

With the right automation, digitization tools and skill sets, companies can turn aspirations into achievements that otherwise would remain out of reach.

From Virtual to Real
But worthy achievements require vision. One of the technology trends that is currently inspiring company planners to dream is the metaverse. It has the potential for immersive, personalized, collaborative experiences by integrating augmented reality (AR) and virtual reality (VR) with the internet. With its ability to connect people and technologies from virtually anywhere, the metaverse is a realm worth exploring for organizations of all types.

Through gaming and other immersive interactions, companies could leverage the metaverse to present products and services in new ways. They can stage scenarios to gauge utility and user satisfaction. For manufacturing giant 3M, for instance, the metaverse could serve as a virtual showcase for products, complete with virtual store aisles where retailers can get ideas to display items, says Rick Fryar, IT architect at 3M.

Retailers could develop virtual planograms that reveal how products would look on shelves, how consumers would see them, and how the displays might affect store traffic patterns. Virtual secret shoppers could even offer feedback on layout and presentation.

The use of the metaverse isn’t confined to retail, of course. Manufacturers have started leveraging it to design and test products. Some companies use it for training and employee onboarding. Other organizations have started using the metaverse to test out practices and tasks in areas such as surgery and machine maintenance.

Getting ‘Twitchy’
In addition to the metaverse, organizations that embrace digital transformation have plenty of other options to explore digital offerings.

Financial services company BMO is taking advantage of the live streaming platform, Twitch, to better know its customers. To that end, the company’s marketing team launched a Twitch channel to engage customers through gaming and conversations with bank employees.

These interactions create opportunities for the bank to learn about customer needs that can be matched to relevant products and services, says Ali Kazerani, Senior Manager of Marketing Strategy at BMO. Through the channel, bank employees can share information with less-experienced patrons about mortgage planning or how to manage savings accounts, to name a few.

Twitch-based conversations feel comfortable to customers and deliver positive results, Kazerani says. And they could be replicated in a number of other company-specific settings.

Live streaming isn’t the only innovative digital tool at BMO. The financial services company has been A/B testing artificial intelligence (AI) for customer service personalization. When users log on to their accounts, they can view personalized, contextualized content.

And personalization matters to all customers. According to Gartner, “71% of B2C and 86% of B2B customers expect companies to be well informed about their personal information during an interaction.”

Customers expect companies to offer a personalised interaction

BMO is also looking at transactional data to refine its offerings. For instance, by analyzing data from a declined credit card transaction, the bank can prepare its call center staff for an interaction with the cardholder that can lead to a much faster resolution of the customer’s issue.

Other tried-and-true practices to engage customers include the use of SEO. 3M, for instance, has leveraged it in its globalization strategy to build country-specific content, which makes it easier for customers to find information on the company’s websites.

When Marketing and IT Collaborate
While digital transformation opens numerous paths to innovation, success requires the right mindset. Marketing professionals need to have an open mind about ideas that originate in other departments and the tools to employ to achieve their goals.

Collaboration between the marketing and IT departments is essential. The teams should work together to set expectations and timelines. This fosters a spirit of collaboration and trust, resulting in a joint sense of achievement when a project is successful.

Having the right technology is also important. Organizations need the tools and platforms that provide flexibility to pivot when necessary — to make course corrections when a project isn’t going quite as expected. A gradual approach to digital transformation typically works best, allowing organizations to introduce one service at a time and learn from each one.

That’s why the use of the minimum viable product (MVP) model, which enables the introduction of a product with just enough features to draw interest, can help make a quick determination of whether something will work. Both 3M and BMO have leveraged the model in their digitization journeys — watch this video to learn more.

With the proper tools, mindset, and practices, companies can set their sights on the digital future and turn their aspirations into real business outcomes. Curious about the solution enabling this innovative approach? Request a demo of HCL Digital Experience or learn more here.

Empowering Citizen Developers: The Salad Bar Approach

12. Juni 2023 Posted by Demetrios Nerris

Empowering Citizen Developers: The Salad Bar Approach

With digital transformation well under way at most organizations, business leaders have to empower their citizen developers to innovate and solve problems. That means allowing business users to create digital experiences, applications and services that make meaningful contributions to their company’s agility and ability to compete in dynamic markets.

Velocity and repeatability are essential. With the right resources in place, citizen developers can access exactly what they need to quickly develop applications that automate and improve their processes. Too often, organizations lack these resources.

The result is the untapped potential of citizen developers. When employees encounter inefficiencies in business processes, they don’t have a simple, proven way to solve them. There is no process in place to access the data or resources they need to come up with a custom solution. And they don’t have an easy, productive way to interact with business colleagues or professional developers to get a project off the ground.

These challenges aren’t insurmountable. They can be addressed with a digital experience platform that pulls all the relevant resources together to deliver a consistent, productive approach for citizen developers. Yet it’s not that simple! Such a platform must empower citizen developers to be autonomous in their endeavors, while ensuring IT governance is keeping the organization safe.

A digital experience platform enshrines a “governed” approach to building experiences, handling content and integrating with the company’s enterprise systems enables organizations to keep a handle on creativity and innovation when it comes to data projects and application development.

“Governed” means all the controls are in place to achieve compliance with privacy regulations and minimize security vulnerabilities that can unintentionally open the door to cyberattacks. These controls set the standards for the “who” and “what” of data: who can handle the data and what data can be collected.

Rogue Developers

Without governed processes that follow sound IT standards and best practices, companies may end up with chaotic, unsafe business operations. Instead of properly sanctioned citizen developers, an organization ends up with rogue developers and a shadow IT.

For instance, projects involving personal identifying information (PPI) may get under way without oversight from IT and compliance professionals, potentially opening the organization to regulatory trouble.

Or, for the sake of expediency — or to get around IT roadblocks — one team can take the initiative to procure a SaaS solution. This leads to the all-too-common issue of “shadow IT,” when computing resources become part of the environment without proper compliance, security, or validation by IT staff.

This creates friction. While the organization wants to empower its citizen developers (and the business as a whole), it doesn’t mean giving them carte blanche to use whatever digital tools they want. What’s the solution to turn this around? How does a company create a positive experience to unleash the collaborative and creative potential in citizen developers without running afoul of regulations or unintentionally inviting security breaches?

The Composition Platform

When citizen developers are autonomous, they can easily collaborate with professional developers when needed, and this encourages innovation. For that to happen, organizations should embrace the concept of a “composition platform.”

“This means implementing a digital experience platform that enables citizen developers to build what they need, including integrating third-party tools and services in minutes. The platform can harness the skills of business users and computing professionals so they can work together to solve business challenges and innovate.

Composition Platform

With a composition platform, organizations avoid “vendor lock-in,” instead leveraging multiple options for mixing and matching tools that address current needs and anticipate future requirements.

Think of this as the “salad bar” approach to delivering solutions to business challenges using enterprise resources that are familiar with their business needs, goals and customers first-hand.

Salad bars always have lettuce, tomatoes, cucumbers, and other ingredients considered essential. The same goes for the composition platform; it includes basic building blocks such as personalization, content, assets, as well as various reusable components used in previous experiences that business users (citizen developers) can easily assemble in minutes.

As discussed in this video, the composition platform approach can make a big difference in a company’s agility and ability to innovate in order to solve business problems and seize market opportunities.

Instead of thinking about where your digital experience platform (DXP) should be headed or whether you should use a headless CMS or not, consider that HCL DX empowers a business-meaningful contribution to digitization transformation with real outcomes in days rather than weeks.

How? By giving an option of using the right tool and company resource — citizen and/or professional developer — to get the job done.

Learn more about a composable DXP and how it can help fit your organization’s needs by getting a free demo.

HCL Leap 9.3.2 and Domino Leap 1.1.1 Release Blog

12. Juni 2023 Posted by Martin Lucarello

HCL Leap 9.3.2 and Domino Leap 1.1.1 Release Blog

The latest releases of Leap and Domino Leap came a few weeks ago, with new innovations and improvements right out of the gate.

Our goal is always to release Leap and Domino Leap updates around the same time.  Most of the code is the same.  Just a few platform-specific features are the only differences.  In fact, it’s possible to build on Leap and move your app to Domino Leap – and vice versa! – in most cases.

HCL Leap 9.3.2 
HCL Leap 9.3.2 is now available in an Open Liberty container for deployment in a Kubernetes environment.

This is our first step in taking Leap into a cloud-native model. It simplifies the deployment and maintenance associated with running Leap on a traditional WebSphere deployment.

A second step in this direction will come with the next release, including support for PostgreSQL.  This will provide an open source database option to DB2 and Oracle, which most cloud vendors provide as part of their standard catalog, to help streamline how you run Leap.

Domino Leap 1.1.1 
HCL Domino Leap 1.1.1 now supports attachments in the context of rich text fields (RTFs) that are populated via Domino Database services.  This means that attachments that are placed in the body of a rich text field in Notes will appear in the body of the rich text field in Leap.

In the past, attachments were dropped to the bottom of the field in Leap, causing you to sometimes lose context of their placement in the field.

Custom Widget API Tech Preview
We’re really excited about this part! Both HCL Leap 9.3.2 and Domino Leap 1.1.1 include a tech preview of the new Custom Widget API.

This API gives IT professionals the ability to add new custom widgets to Leap’s pallet.  Do your users need new custom functionality?  Does your organization have an investment in design system and web components that you use across your digital properties?

The Leap Custom Widget API gives you the opportunity to extend Leap to fit your requirements. It’s in tech preview now and if you are interested, we’d like to hear from you.

We are looking for feedback before releasing this as a fully supported product feature.  You can find documentation and a few samples here.

 

 

How legacy systems are damaging your energy and utilities customer experiences

1. Juni 2023 Posted by Darrell Mcdonald

How legacy systems are damaging your energy and utilities customer experiences

Energy and Utility companies have used the same legacy systems for decades to store vital company information and manage large amounts of data. But with modern advancements to tech providing the efficiency and agility it takes for businesses to grow without putting unnecessary strain on IT, those same legacy systems have become more of a liability than an asset.

Today’s customers expect more from their energy and utility companies, especially in terms of digital experiences without having to worry about their data. But at a time when the industry should be looking ahead as the way we consume energy evolves along with technology and consumer demands, they’re falling behind other industries–and it’s impeding their ability to provide critical services and satisfy customers.

According to the J.D. Power 2022 U.S. Utility Digital Experience Study, energy utilities fall behind other industries when it comes to digital experiences like apps and mobile-friendly websites.

These outdated computer systems are difficult and expensive to maintain and upgrade, and they can have a significant impact on the customer experience of energy companies in several ways.

Limited Functionality
For those who have been relying on legacy systems for decades, they may seem reliable and affordable. Companies may also be hesitant to switch to more modern tech because of potential costs, complexity, and disruption to their business. But legacy systems often come with a clunky functionality that can cause consistent delays and frustration for customers trying to access their accounts or make changes to their services. Between long wait times on the phone or confusing website navigation, companies wind up delivering a poor customer experience that slows business growth.

Outdated Technology
Legacy systems can hold companies back from investing in digital innovation. They’re not always designed to be compatible with newer technology or mobile devices, which limits an organization’s ability to address critical business needs on top of preventing customers from using the latest tools and apps to manage their energy usage. They’re also expensive to maintain, especially given the shortage of professionals skilled in legacy languages like COBOL. Without a comprehensive digital strategy and modernized system in place, it becomes as difficult to consistently meet customers’ evolving demands as it is to train new employees.

Unreliable Data
When you’re working with a patchwork of different systems, you’re sacrificing your data flow. Minor discrepancies in how customer information is entered in each system can lead to duplicate and ultimately inaccurate data. Even if teams work overtime to fill these gaps, delayed data analysis means companies can’t provide customers with accurate real-time data on their energy usage and billing information. This can cause customers to lose trust in the energy company and feel frustrated with their overall experience.

Security Threats
Finally, legacy systems can pose serious security risks. Some legacy systems haven’t been patched or updated since they’re no longer supported by their manufacturers, meaning they may no longer be compliant with the latest security protocols or protected against the latest malware. This leads to valuable customer data being exposed to security breaches that can not only impact the trust customers have in their services, but also your company’s reputation and revenue.

It’s Time to Modernize
Overall, legacy systems hurt the customer experience by causing delays, reducing convenience, and compromising data security. It’s crucial for energy companies to be proactive, invest in digital transformation and modernize their systems to provide a seamless and personalized experience for their customers and ensure long-term business growth.

This is where HCLSoftware’s UCX platform comes in. The UCX Platform empowers energy and utility companies to transform their customer experience through digital innovation. By creating immersive and seamless digital experiences, these companies can boost customer satisfaction, retention rates, and ultimately, their bottom line. With the UCX Platform, energy and utility companies can stand out in a crowded market and stay ahead of their competition.

How Energy and Utility companies can better serve low-income households

1. Juni 2023 Posted by Darrell Mcdonald

How Energy and Utility companies can better serve low-income households

In the modern utility landscape, customer demands are evolving rapidly alongside technology. If companies don’t simplify their processes and communicate clearly with customers, they may not be able to meet these evolving needs. This is particularly critical when it comes to the oftentimes underserved low-income households that make up a considerable portion of energy and utilities customer base. About 44% of U.S. households – or about 50 million – are defined as low-income, and the average national energy burden for these households can be as high as 30%.

Every customer deserves equal access to clean, reliable and affordable energy. By leveraging the right modern technologies, providers can deliver the right services and solutions at the right time and build trust with their customers. Some companies may see modernizing operations as a huge overhaul that risks interruption to critical services, but HCLSoftware’s new UCX platform makes the process seamless.

Prioritize customer needs
Energy and utility-specific digital solutions allow you to meet the evolving needs of your customers in real time. Energy and Utility companies need to provide personalized support for every customer, including self-service features and assistance programs that build trust and ensure customers feel their specific needs are being addressed.

Customer Service: Allow customers to get information about their accounts and services quickly via custom chatbots and self-service portals, whenever they need it.

Bill Payment Assistance: Offer a variety of payment options, like installment plans and discounts, to customers who may be struggling to keep up with their bills.

Energy Assistance Programs: Provide customers with information about available energy assistance programs and guide them through the application process.

Keep customers in the know
It’s time for Energy and Utility companies to build custom solutions that prioritize each customer’s needs and provide them with personalized recommendations. That way, low-income households can understand what options are available to them before making difficult financial tradeoffs to pay their energy bill.

Personalized Messaging: Send personalized information about payment assistance programs, energy-saving tips, or special offers on energy-efficient appliances.

Education and Outreach: Provide customers with relevant information about energy conservation, energy assistance programs, and more.

Community Outreach: Allow customers to connect via online forums or social media groups where they can share energy-saving tips and ask questions about their services. Companies can also use these platforms to promote events, workshops, and other initiatives aimed at helping low-income customers save energy and money.

Make your services more accessible
Energy and Utility companies need to provide customers with a direct line to their services. As part of your digital transformation, giving customers easier access to their account and services through mobile apps makes it quicker to resolve issues and provide critical information, while reducing the need for in-person interactions and time-consuming support processes.

Self-Service Portals: Provide easy-to-use online tools customers can use to pay their bills, manage their accounts, and report outages from home.

Mobile Apps: Allow customers to manage their accounts, pay bills, and get outage alerts and energy-saving tips on the go via user-friendly mobile apps.

Energy Usage Management: Let customers know how to reduce their energy consumption and suggest the best energy-efficient appliances and practices.

Choose UCX
The UCX platform is a powerful tool for energy and utility companies that want to better serve their low-income households by providing custom digital solutions that meet every customer’s specific needs. By modernizing operations through digital transformation, companies can provide personalized, user-friendly experiences that make it easier for customers to manage their accounts and save money on energy bills.

How Streebo plans to help businesses increase productivity and efficiency with Volt MX-powered Generative AI solution

18. Mai 2023 Posted by Pavaanjeet Singh

Streebo plans to help businesses increase productivity and efficiency

With the advancements in AI and machine learning, we’ve entered a new phase of digital transformation. Right now, every industry is looking to modernize operations – and AI is a game-changer. AI-infused solutions have become indispensable tools that can revolutionize the ways industries operate, making tasks simpler, faster, and more efficient.

One such groundbreaking technology that has recently surfaced and already begun rapidly transforming multiple industries is generative AI. The emergence of the GPT platform from Open.AI, for example, has accelerated the field of Conversational AI. Through improved in-context dialogue within conversational flows, this technology has immense potential to enhance the development of all conversational AI applications.

In this blog post, we’ll discuss how our business partner Streebo, a leading provider of AI solutions, plans to assist businesses in enhancing their productivity and efficiency with their innovative generative AI solution powered by HCL Volt MX. We’ll also delve deeper into how Streebo’s Smart Apps Solution, infuses Volt MX technology and explore its architectural framework, positioning, and the numerous benefits it offers businesses.

Smart Apps powered by HCL Volt MX and GPT
Streebo has utilized leading technologies such as Volt MX, Leap and Digital Experience (DX) and top-notch Natural Language Processing (NLP) to develop a comprehensive library of pre-trained apps that cater to different industries and domains.

These smart apps can be used for customer self-service, agent service, and employee service roles. Equipped with omnichannel capabilities, they can be integrated with popular social media platforms like WhatsApp, Facebook Messenger, Instagram, and SMS. For internal applications, these apps are compatible with messaging platforms like MS Teams, Slack, and HCL Sametime.

Streebo’s library of pre-trained apps are multi-lingual; they come bundled in with a live agent and are trained until they are 99% accurate. That way, companies can increase the volume and range of their interactions, while engaging meaningfully and improving the quality of their services.

What’s New in 2023? Our Apps are now Smart Apps

In the latest release, Streebo has integrated its smart apps with the GPT platform from Open.AI. By combining Volt MX, DX, and Leap’s software capabilities and the Regenerative AI capabilities of the Open.AI GPT platforms, Streebo has created a powerful solution that can make existing web applications or mobile applications voice and chat-activated, allowing end users to converse with existing apps. Thus, providing a digital experience with the convenience and advanced capabilities of ChatGPT to enterprise users for any web, mobile or desktop application. With HCLSoftware, our smart apps can:

  • Be voice and chat-activated
  • Provide pinpoint answers to specific questions and factual responses for untrained inquiries
  • Process complex emails and generate human-like responses
  • Get information easily from unstructured repositories
  • Present large chunks of information in a concise manner

Business Benefits – Powerful ROI

Our combination of solutions offers businesses several benefits. For one, it enables businesses to quickly develop and deploy custom web and mobile applications. Additionally, GPT’s Generative AI solutions can make the solutions voice and chat-activated, increasing its outreach to newer channels all from a single code base.

Streebo has cited the following results with their customers:

  • Increase in Revenue by ~1-5% (for external facing apps)
  • Improvement in Customer SAT Rating (~15-20%)
  • Cut the customer service cost by 50% or more.
Key differentiators of Smart App Solutions powered by HCL Volt MX + HCL DX and GPT

AI-powered automation
Streebo’s Volt MX + HCL DX and GPT-powered smart apps automate repetitive and time-consuming tasks, freeing up developers to focus on tasks that require higher degree of expertise.

End-to-end security
While leveraging world-class NLP engines including ChatGPT from Open.AI (hosted on Microsoft Azure), the solution still ensures that data transmitted between GPT and the app is encrypted and masked, guaranteeing that all enterprise data stays protected.

Email automation
With email automation, it’s now possible to provide customer and employee service using the combined capabilities of HCLSoftware and GPT as the generative engine. Our Cognitive Email solution can comprehend intricate emails, access enterprise backends securely with the help of Volt MX, and deliver responses that sound like natural human communication. These capabilities make the solution more flexible and versatile, giving it the ability to reach a wider audience and meet the specific needs of multiple industries. Given the implications this has on an organization’s ROI, it’s no wonder this disruptive solution is recommended by industry-experts for its unique and innovative approach.

Ready to go omni-channel digital solutions
Streebo’s solution catalog contains over 50 AI-powered omni-channel digital experiences for various industries and domains including banking, retail, telecom, manufacturing, and healthcare. These apps can now be surfaced on a variety of external channels, like WhatsApp, Facebook Messenger, Instagram, SMS and even email. Internal facing apps can now be deployed on MS Teams, Slack and HCL SameTime. These apps can even work on voice channels like Amazon Alexa, Google Home, and Phone IVR.
Pre-integrated with enterprise backends
Cognitive apps powered by HCL DX, Volt MX and HCL Leap for the enterprise can be easily plugged into a variety of common backends like HCL Connections, HCL Commerce, SAP, ServiceNow, Workday, Cognos, and FileNet.

99% accuracy
Smart apps are built built using HCL Volt MX + HCL DX and ChatGPT, cutting-edge technology and advanced algorithms that make them able to interpret user input with up to 99% accuracy and provide personalized responses. They’re also continually trained to keep their performance and predictions highly accurate over time, building long-term trust with users and maintaining Streebo as a leading provider of digital solutions.

Multi-lingual capabilities
ChatGPT-powered cognitive apps support over 38 languages, so more customers can get assistance in their preferred language.

Convenient hosting options
Smart apps and bot solutions can be hosted on-prem or on the cloud, including IBM Cloud, Amazon AWS, Microsoft Azure, and Google Cloud.

Access to unstructured data
GPT integration allows access to information from unstructured repositories and presents it in a concise manner, delivering a brief and precise response to customer queries instead of lengthy paragraphs

Solution Details of Volt MX and GPT Powered Smart Apps

As shown in the logical architecture diagram below, the solution is designed using a combination of HCL Volt MX & DX that enables web and mobile interfaces for the application. Leveraging Foundry, the ESB layer of HCL Volt MX, the solution then enables backend integration with a variety of legacy systems. In our latest release, integrating GPT platform from Open.AI (or as a Microsoft Azure Service) these apps are now smart apps meaning they are now voice and chat activated.

This allows the end user to converse with the app by giving it chat and voice commands. This expands the outreach of the app to a variety of social media platforms, like Meta Messenger, WhatsApp, and internal messaging platforms like MS Teams and HCL SameTime. These apps will also become available via voice, SMS, and email channels.

Overall, these next generation smart app solutions powered by HCL Volt MX and GPT provide modern digital enterprises with a winning combination of flexibility, scalability, security, and speed. To learn more about HCL and GPT powered smart solutions, please visit Streebo’s official website at https://www.streebo.com/

Make Everyone a Developer

15. Mai 2023 Posted by Dan Allen

Make Everyone a Developer

Harness the power of citizen development by enabling business users to solve their own challenges with low-code development. Learn to accelerate your application development by creating powerful apps without writing a single line of code.

Thanks to low-code platforms, citizen developers are now an integral part of the modern workplace ecosystem.

In 2021, Garner estimated that, in two years, citizen developers were expected to outnumber professional developers 4 to 1. More recently, Gartner predicts that, by 2025, organizations will use low-code or no-code technologies to develop 70% of new applications, up from less than 25% in 2020.


The reason? Low-code and no-code app development can save critical time, maximize business resources, and unleash the creative potential of just about any workforce.

No-code development is easy to implement, cost effective, and is definitely here to stay. Rewind to a few years ago: Gartner began using the term citizen developerin 2009 to describe business users who build software applications to automate processes for themselves and their teams. Since then, the citizen developer movement has seen exponential growth across both industries and borders.

Pursuing the goal of 100 percent employee buy-in is a forward-looking strategy that strengthens your organization’s commitment to digital transformation and leverages the value of your true human resources to the fullest. Prioritizing the citizen developer workforce helps you keep pace with app development and maintain a competitive edge.

Why are citizen developers essential to business?

With customers and employees eager for new applications, features, and digital interactions across multiple touchpoints, IT departments simply cannot keep up with the demand. As a result, operations and administrative departments increasingly rely on citizen developers from their teams to build web and mobile apps that perform essential workplace tasks like customer quote calculators, gated offers, approval tracking, and other workflow optimizations.

Citizen developers are empowered to create solutions to improve workflow and productivity as well as help gain actionable business insights, all without any specialized training. Passing off the creation of simple apps to citizen developers can free up your application engineers and data scientists to deal with more high-level challenges and tasks. It also eliminates the need to hire additional experts.

Along with these improvements, there is great value in the quality work citizen developers can produce via a rapid app development platform like HCL Domino Leap.

As talented as IT employees might be, they will never be able to bring the same industry expertise or nuanced understanding of the subject matter as those who work in that specific department every day.

What’s more, if IT departments are reluctant to embrace citizen developers, then business owners will inevitably procure apps outside the purview of IT to get this necessary work accomplished. While these applications help support essential business activities and are readily available through the cloud, these so-called “shadow IT” apps bypass established governance processes and can significantly increase an organization’s security risks.

HCL Domino Leap, on the other hand, empowers your business users to bring their own creative spark and front-line knowledge to fore, building apps that help gain valuable insights from stored data and help businesses respond directly to challenges or opportunities as they arise.

Enabling business users to harness the power of analytics also has an extremely beneficial effect on the work environment, facilitating intra-departmental collaboration in an atmosphere of cooperation. Employees can work across departments, generating workflow-related and customer-facing apps that lead to real solutions.

Last, but not least, with HCL Domino Leap, your organization can eliminate shadow IT. The Leap platform provides IT administrative controls, meaning your IT can establish “guardrails” to manage and control citizen developers’ capabilities and adherence to security protocols.

How to develop your own citizen developers


Building apps through a platform like HCL Domino Leap doesn’t require a background in data analytics or engineering. Still, to reach the goal of making everyone a developer, companies must take deliberate steps to ensure success.

For instance, there must be a clear demarcation of responsibilities between professionals and citizen developer teams. Training in security measures, compliance procedures, and workflow processes is also essential.

HCL Domino Leap is a trusted and secure rapid application development platform designed to let businesses leverage the power of their citizen developer initiatives, specifically in the creation of workflow-based apps. Thanks to a no-code development platform, businesses can streamline operations, increase development resources, save time, and improve compliance, among other key advantages.

How to encourage innovation

The ability to create market-ready apps, sometimes in just minutes, is a true game-changer. Instead of inefficient paper-based processes and time-consuming email chains that squander valuable hours, your workforce has the freedom to dream up the kind of innovative user-facing apps your business needs.

HCL Domino Leap’s simple, intuitive no-code platform features a new visual designer equipped with drop-and-drag capabilities. Starting with a blank canvas or spreadsheet, employees can quickly test iterations, optimize as necessary, and create finished, market-ready apps in a shortened time frame with minimal training.

HCL Domino Leap enables easy app creation that allows any industry to meet its own specific challenges, whether it’s in healthcare, finance, manufacturing, or retail. It empowers business employees to create the apps they want, without the need to wait for an IT department to create them.

The platform’s low-code capabilities aren’t the only selling points—it also features rock-solid security and easy integrations. Take HCL Domino Leap out for a free spin!

Making everyone a citizen developer is a nimble approach to solving business challenges. Smaller-scale initiatives generated by this constituency can be tested quickly, receive rapid feedback, and be put into place. This means that your business can innovate by prioritizing numerous risk-free smaller successes instead of wasting resources on potentially risky and costly large-scale projects.

Learn more about HCL Domino Leap and discover the benefits it can bring to your organization.

Volt MX Partner Spotlight Tecnics streamlines financial operations to take on industry challenges with Volt MX

4. Mai 2023 Posted by Pavaanjeet Singh

Volt MX Partner Spotlight Tecnics streamlines financial operations to take on industry challenges with Volt MX

We’re launching a new blog series highlighting HCL Volt MX business partners who are building cool experiences and driving innovation on the Volt MX platform. First, we’re featuring Tecnics, who are taking advantage of Volt MX’s low-code capabilities to develop and deploy new solutions quickly.

Tecnics has built solutions for the finance, healthcare and manufacturing industries that make it easy for organizations to integrate with existing legacy applications, automate manual processes, save time, and reduce errors. Let’s take a closer look at the FinVolt, a cutting-edge financial solution for invoice management.

Taking On Industry Challenges
There are several challenges facing the financial services industry, including regulatory compliance and changing customer expectations. One area that often requires significant time and resources is invoice management. From processing invoices to tracking payments, the manual process can be time-consuming and error prone. To stay competitive and keep up with these evolving demands, organizations need to leverage new technologies. The more user-friendly, the better the results for everyone involved.

Volt MX Makes FinVolt Possible
Built on Volt MX, FinVolt offers several benefits to an organization trying to stay ahead of its workload and industry demands, including streamlined invoice management, automated payment processing, and reduced manual data entry.

Our low-code solution enables customers to personalize the application to their specific needs, resulting in increased efficiency and cost savings. And unlike other commercial off-the-shelf (COTS) products, FinVolt is easy to implement with fully customizable workflows, reducing the need for extensive IT resources and training.

The Power of Volt MX
Wherever you are on your digital transformation journey, Volt MX can get you there quicker with less hiccups.

Sanjay Jalagam, President of Tecnics said:
We are leveraging the low-code capabilities of Volt MX to develop and deploy financial solutions faster and more cost-effectively than ever before. Our solutions help organizations customize workflows, automate processes, and enable faster onboarding and deployment.

A solution on a traditional platform takes anywhere between 3 – 6 months to build and 6 – 9 months to test and deploy but on Volt MX, the solution is up in as low as 4 weeks and can be tested and deployed in 8 weeks. This move enables us to deliver value to our customers more quickly and cost-effectively, allowing them to scale and innovate faster.

leveraging the low-code capabilities of Volt MX to develop and deploy financial solutions faster and more cost-effectively than ever before

If you’re a customer looking for an invoice management solution (or their other Volt MX solutions in healthcare in manufacturing), reach out to our business partner Tecnics to learn more.

If you have a dev team and want to utilize Volt MX to build your own solutions, reach out to request a demo or start a free trial. (BTW, we also support citizen development, so business users can now build their own apps, too – learn more by reading the announcement here.)

Announcement: Volt MX Unleashes Citizen Development

2. Mai 2023 Posted by Andrew Manby

I’m excited to announce that we’re expanding Volt MX, our multiexperience low-code platform, with proven citizen development capabilities. Already recognized by leading analysts for its outstanding low-code support for professional developers, Volt MX is now enabling citizen developers to build apps in minutes alongside IT on a single governed platform.

Unified Development Platform

Volt MX is the industry’s first platform to provide persona-specific, high-fidelity developer experiences – for both no-code and low-code – on a unified development platform with transparent pricing and no hidden costs.

Since business users are experts in their domain, we believe they should be equipped with their own, persona-specific tools to build their own solutions that solve business challenges.

Most solutions in the market today cater exclusively to either the citizen or the professional developer, resulting in poor adoption by citizen developers, and disjointed collaboration leading to additional cost and complexity for IT organizations to maintain.

Without introducing shadow IT, Volt MX makes it possible to:

  • Enable any organization to tackle their application development backlog and solve business problems at the speed their business demands.
  • Empower citizen developers with confidence, without compromising IT standards and best practices.
  • Upscale and enhance citizen-developed apps in minutes without rewrites.

What existing Volt MX customers can expect:

Starting today, Volt MX B2E customers and Volt MX Go customers with active subscriptions will see the HCL Leap download package available in the HCL Software License and Download Portal. Without delay, you’ll be able to deploy HCL Leap and allow citizen developers to start building apps. The Volt MX platform components now include:

  • Leap: IDE for citizen developers of all skillsets to create situational apps in a safe, governed environment using predefined IT resources in Volt Foundry.
  • Volt Iris: IDE for professional developers to create new applications and upscaling existing Leap apps.
  • Volt Foundry: Environment for professional developers to manage backend integration and workflow services for both professional and citizen development.

To learn more about the new Leap entitlement, please click here. Other Volt MX customers, including B2C customers interested in using Leap for external audiences, should contact their HCL sales representative here or business partner.

Get started with Volt MX today

Want to know more? Check out the following links:

  • Read more about the press announcement here
  • Learn more about Volt MX here
  • Contact sales here

How to Continue Working from Anywhere — and Grow Your Business

28. April 2023 Posted by Dan Allen

How to Continue Working from Anywhere — and Grow Your Business

Employees want the ability to work from anywhere — their mobile phone, their kitchen table, or the company’s physical office. Flexibility is now key for hiring and retaining talent.

In a 2022 survey of currently employed people, FlexJobs found that more than half (57%) said they would leave their jobs if they don’t get remote work options. This means, your organization depends on your employees being able to access the apps they require to do their jobs from wherever they like.

Providing this ability, however, may feel challenging. IT departments’ to-do lists are overflowing with tasks and projects. At the same time, many organizations are facing budget cuts and finding the time to research new tools simply doesn’t exist.

There’s an easy answer to this conundrum. Companies are increasingly discovering that there’s a tool that solves many of these challenges — HCL Domino Nomad.

Make everyone an app developer

With the recent upgrade to v12, HCL Domino modernized its ecosystem and created a powerful tool that helps your organization adapt to today’s workforce needs: Your employees need quick access to their apps to manage projects, serve clients, and help your business grow.

In addition to having the ability to access current apps, employees require new apps that digitize previously manual processes, make it possible to work from anywhere, and save time. Domino helps you to make your existing apps web- and mobile-ready with just a few clicks through a desktop, tablet, mobile phone, or web browser. You can quickly deliver the apps to Apple iPhone and iPad, Android tablets, and Chrome OS.

Because the latest Domino version also can help create web apps, employees can access their apps from any web browser. Instead of waiting weeks for the tools they need, your team has the apps they need in minutes.

As employees see the productivity gains and improved flexibility of mobile apps, it’s likely that you will quickly see requests for new apps to streamline your organizational processes and tasks.

Domino makes it easy for even non-developers to create new apps in 70% less time. Because technical skills aren’t needed, employees can take control of their own processes and feel empowered to make improvements in their work.

Gain efficiency with no required client upgrades

Previously, an installation of Domino Notes Client was required to create apps and databases. The newest version of Domino allows you to run Notes applications in a standard browser — or even on a mobile phone.

With the new version, your IT staff can reduce their management responsibilities, as there’s no longer a need to upgrade clients or provide desktop support.

Because the new version runs clientless, IT teams can significantly reduce the time and resources spent managing applications. Fewer help tickets mean your IT team can focus on digital transformation and other customer-facing projects.

Provide flexibility for your workforce

Domino takes the work-from-anywhere concept to a totally new level.

The platform works in the offline mode when there’s no internet or an unreliable connection, so your employees can continue to work even on an oil drilling rig or a cruise ship. Once they get to a location that has a network connection, they can upload their work and synchronize the changes.

Your team can also tailor their experience based on their preferences and needs, such as building apps that access their device’s camera, files, location, and native mobile gestures. You can also restyle older apps to update the interface to make it easier to use or give it a more modern appearance. To save even more time, you can update multiple apps at the same time.

Many organizations mistakenly assume they need multiple solutions — an ERP system, a CRM, and an HR system. With HCL Domino, you can use your existing tool to create situation apps and workflows that help you solve your biggest business challenges. Learn more about Nomad and the business-forward capabilities of the latest version of HCL Domino.

The Next Big Milestone for Organizations: A Better Employee Experience

27. April 2023 Posted by Demetrios Nerris

The Next Big Milestone for Organizations: A Better Employee Experience

For years customer experience has reigned supreme in the boardroom. As organizations have learned how to leverage data to improve business outcomes, they placed a strong focus on pleasing customers. That makes sense but employees deserve great experiences too, and organizations that provide them become measurably more productive and profitable.

In fact, organizations that optimize the employee experiences outperform S&P 500 companies by 122%. It’s hard to ignore this metric. But what makes it achievable? It comes down to the tools you put at the disposal of workers so they can access, use and share content to better do their jobs and advance their careers.

The corporate intranet is at the center of it all. Set up properly, it makes for a happier, more dynamic and productive workforce. As HCL executives recently discussed in this video about creating a successful employee experience, getting it right requires investing in the right digital experience platform (DXP) — one that connects people across the organization to work, communicate, and collaborate.

The platform should make it easy for employees to find answers to their questions on topics that interest them, such as HR policies, sick leave, travel guidelines, and finding subject matter experts within the organization. A platform with the right levels of functionality can empower employees to make them feel good about their work and their contribution to the organization. It makes for motivated, gratified workers.

Four Key Ingredients
The right DXP enables the creation of a rapidly evolving, hyperconnected ecosystem that encourages participation and collaboration across the enterprise. With that in mind, the platform requires four essential capabilities:

  • Engagement — Provide meaningful personalized content that motivates employees to seek, use and share content.
  • Connectivity — Provide links that allow employees to engage with each other to share common interests and address needs.
  • Access — Enable a single point of access for all applications that employees need, and personalize access to match employee roles and duties.
  • Collaboration — Make it easy for employees to collaborate and share information so they can do their jobs better, individually and collectively.

While all four ingredients are essential, the importance of engagement cannot be overstated. Engagement goes beyond what happens to the user; it requires action by the user — press a button, click a link, read something, email content to a coworker.

That’s achievable only if the content is timely and relevant. It has meaning because it matches their personal interests, helps them complete tasks, or connects them with another employee with similar interests. Often employee experiences fall short because they don’t drive engagement.

Centralized Platform
To drive engagement, a company’s intranet must be designed properly, so architecture is key. With HCL, organizations can create a central repository for all employee self-service operations and integration with productivity tools such as Microsoft Office 365. This gives people quick access to what they need through a single point of contact.

Switching between multiple screens and websites to get content is frustrating. And, unfortunately, all too common. Consider that in the past three years, the number of applications organizations use increased by 68%. Companies have an average of 129 applications, and individual employees access a whopping 72 applications to do their jobs. If those applications aren’t easily accessible from a centralized portal, the result isn’t hard to figure out — it’s a whole lot of wasted time [Link to the other blog]

In addition to silo-busting, HCL DX has built-in intelligence for continual self-improvement. Using behavior analytics, the platform tracks and interprets user interactions to tailor the experience to everyone. So, every time the employee logs in, the experience gets better and better. The use of intelligent chatbots enables conversational interactions, further enhancing the experience.

And the better the experience, the happier the employee will be, knowing that whenever they need content, it is readily available, meaningful, and relevant.

Ready to empower, educate, and engage your employees? Learn how the HCL DX platform can help you create a more connected workforce.

LEARN MORE

Worried about adopting yet another tool? Schedule a demo of HCL DX today and see our powerful, fast, and easy-to-use employee experience platform in action.

REQUEST DEMO