Posts Tagged: ‘hcl digital experience’

Digital Experiences Matter. Especially in Times of Crisis

6. April 2020 Posted by Brian Chaput

“Business-critical” has never mattered more than right now.

All digital experiences matter, but some matter more than others.  The COVID-19 crisis response is forcing governments to define what is “essential” for populations operating under stay-at-home directives. What is, in fact, essential are those digital experience touchpoints we all need to rely on to stay informed, to stay vigilant, and perhaps most importantly, to stay connected and productive.

This is when rock-solid and reliable digital experiences truly matter most. This is when business-critical applications and core systems not only have to work — they have to continue to run operations from wherever we are to ensure our customers, partners, or employees have the information they need to be safe, productive, and up to date. Because HCL Digital Experience is the kind of platform that has the power, reliability, and security necessary to keep complex and business-critical processes running we know what’s required to deliver this level of service to digital audiences. We have broken down the essential qualities necessary for this success here into six main categories. Your business-critical digital experience platform must be:

  • Performant: In these challenging times you need to ensure that your audiences are able to get the information they need, when they need it. Downtime is not an option. Business-critical means that your system is rock-solid, reliable, scalable, and can support fluctuating demand with ease.
  • Secure: Your businesses’ data needs to be protected. As we move to communicate even more fluidly online, you need to be confident that you can offer secure experiences with data encryption and cross-system authentication. Business-critical means your data cannot be compromised.
  • Personalized: Provide the right information to the right people at the right time. You need to enable your customers, employees, and partners with the right level of access to your system to access and provide necessary data. Business-critical means that the information presented is relevant and contextual, based on your relationship with them, and what they are doing on your site.
  • Integrated: Provide the whole story. Your enterprise has a wealth of information that resides in a variety of systems. Business-critical means that you can seamlessly blend your content, data, applications, and core processes into a meaningful unified experience personalized by role and identity.
  • Flexible: Develop smarter, update faster. You can select the deployment model (on-prem, any cloud, or hybrid) and platform of your choice, and be up in running in minutes. Business-critical means that with traditional OnPrem or optional Docker/Kubernetes support you can choose what deployment approach fits your operation best today, with the flexibility and portability to change on your timeline.
  • User-Friendly: Empower business users to create. Put your subject-matter experts in control with easy-to-use tools that help them quickly create targeted, engaging content for all audiences, and let your developers focus on developing new technology. Business-critical means that essential content gets to the audiences that need it, and your team’s productivity can soar.

When you need to digitize your business processes and take your business-critical applications online, you need HCL Digital Experience. We are here to help.

Learn how our partners are empowering organizations to meet the challenges of Covid-19.  Join these short webinars to learn more:
  • Digital Experiences Matter in Times of Crisis.  Chatbots can help.  Watch the webinar
  • Digital Experiences Matter in Times of Crisis.  Lessons learned from the State of Ohio.  Watch the webinar
  • Digital Experiences Matter in Times of Crisis.  Alerting can be key. Watch the webinar

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Staying Connected is More important than Ever

26. März 2020 Posted by Brian Chaput

We are all in this together. This is something that we are hearing a lot lately, even though many of us are isolated (physically and socially distanced) from our families, friends, and co-workers. In times like this, technology can allow us to stay in touch, connected, and informed — and this is more important than ever.

At HCL, we are proud to see the strides our teams, customers, and partners are making to continuously communicate and inform their audiences of the latest developments of COVID-19, and how they can be better prepared.

As the spread continues, state and local governments around the world have seen an increase in demand for information about how the virus is affecting their local communities, and where citizens can go for help.  Employees need powerful communication and communication platforms to make sure they have critical information — especially in industries like healthcare, travel, and transportation — and can stay abreast of the latest processes and procedures to keep themselves (and their customers) safe. Health insurance providers are working to ensure that they can support their employees that are now largely working from home and need secure access to critical business applications, and their members about the latest resources available to them.

All technology and digital experiences matter, especially in this unprecedented time of home confinement and instability. All of us need accurate and up-to-date information and guidance that we can trust — and the platform that delivers it must perform and scale in times of surging requests. We want you to know that HCL is here to help in any way we can. We are committed to being flexible, responsive, and available. And those of us on the Digital Experience team are here, specifically, to help with making sure you have the best when it comes to secure, scalable systems to digitize your business processes for your employees, partners and customers, and to always keep the lines of communications open. If you are a current customer and need help, please let us know.  If you are challenged with being able to deliver critical applications to your employees to keep them safe, and to stay productive, we are here to help.

Please reach out to your HCL representative to see how we can help. #WeAreAllinThisTogether

 

 

 

 

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March Update: What’s New in HCL Digital Experience

10. März 2020 Posted by Brian Chaput

We are committed to rolling out new features for HCL’s Digital Experience (HCL DX) platform in a cycle of continuous delivery. This means that every month and quarter there will be product updates that address requests from customers, technology optimizations, and general improvements that help you deliver incremental value in your digital experiences. We are making huge investments in our platform, and we are making sure your investments are protected. This March, take a look at the pot of gold at the end of the rainbow – here are some of the latest updates we’re planning on rolling out this month (or sooner!).

 

Hot DAM! HCL DX now includes digital asset management  

Eliminate the headache of duplication and searching across separate repositories for digital assets with the new HCL Digital Asset Management (HCL DAM) — a lightweight digital media library — available for no additional charge for HCL DX customers.  Upload, find, tag, optimize, and publish your assets efficiently, all within HCL Digital Experience, and assure proper rendering/optimization automatically across all digital touchpoints.   Take the experiences you provide to the next level by delivering video at production scale with packaged integration with Kaltura, a market leading video platform, for video transcoding and streaming.             

                       

Be nimble, be quick  

More open and accessible APIs provide developers the ability to reuse services in any application, on any touchpoint, using any front end they choose. This provides greater agility in blending complex content, data, and systems — dramatically improving the ability to deliver modern digital experiences faster and more reliably.  

 

OpenShift? Check!  Amazon EKS? Check!   

Now, you can run HCL Digital experience in any native Kubernetes environment, offering ultimate flexibility; choose the platform and deployment that makes the best sense for your business — whether that’s on-prem or in the cloud. We offer support for all market-leading cloud solutions (such as OpenShift and Amazon EKS), so you can install updates anywhere, in minutes, using Docker and Kubernetes. This gives your organization the ability to run HCL DX as a combination of the best technologies to deliver unique, customizable experiences with significantly fewer resources.   

 

Maintenance–free? Yes, please!  

Cloud deployment removes the need to maintain software or infrastructure, with benefits in gaining scalabilty and reliability.  Automated provisioning, auto-scaling, and self-healing via Kubernetes support dramatically reduces total cost of ownership (TCO). 

We are excited to be on the move with our continuous delivery, giving you a steady flow of new benefits and helping you be as successful as possible with using HCL Digital Solutions. As always, give us your feedback and input by attending one of our HCL DX Connects, or by sending us an email. And, of course, follow us on Twitter.  

  

 

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Continuous delivery with HCL Digital Experience drives steady stream of new benefits to customers

9. Januar 2020 Posted by David Strachan

Rapid deployment for faster results

When we released HCL Digital Experience 9.5 in September 2019, one of the most important features was support for a fully containerized deployment. This provides our customers with more flexibility, and allows HCL to explore new deployment and delivery models for the product.  Updating images is much easier than applying maintenance, or updating a release, to a traditional deployment.

To that end, we are going to switch up the pace for the HCL Digital Experience Docker images that we ship. Our new cadence will be to ship an update every two sprints — that’s approximately every four weeks.  We are modernizing our development methods to keep on track with market demands and help our customers deliver more capabilities to their audiences faster.

For our customers: We can ship new features earlier and in more manageable chunks. Through participation in our development process, it also means customers will be able to see the results of their feedback more quickly. Customers have told us they want to drive new capabilities —and we are happy to oblige.

For HCL: Monthly deliveries reinforce our agile processes (see this post) and force us to automate things we’d otherwise just live with. This will help us drive up quality even higher. Monthly deliveries help teams focus on getting things done — as the saying goes, 100% of four features is worth a lot more than 80% of five features. Also, we’ll learn more from customer feedback, earlier, than if we delivered less frequently.

 

Not ready for containers?

For customers who use the traditional WebSphere Application Server architecture, we will continue to ship “cumulative fixes” (CFs) approximately twice per year. Since 2014, these CFs have provided a stream of backwards compatible updates.  This has reduced the effort and risk involved in updating for new fixes and features (v9.5 was CF17 in this series). For this architecture, we’ll continue this model for the foreseeable future.

 

Be in the know

We appreciate that monthly deliveries may be hard to keep up with, given all the other demands on your time. As part of our agile approach, we’ll use a 30-/90-/180-day backlog, updated monthly, to communicate our plans with customers and other stakeholders. If you’re interested in this information, or in participating in our development processes as a design partner, please get in touch with me (email david.strachan@hcl.com). New releases will be featured in the regular DX newsletter, and our HCL DX Blogs.

 

What’s next?

You may now be asking yourself, what’s next?  Based on feedback from our customers during user groups, customer councils, and events, we have put together a solid lineup of new capabilities that will drop early this year. We’ll see an expansion of the range of Kubernetes platforms that we support, a new media library capability, a new user interface for common content-management tasks and other exciting features in the coming months.

We hope you agree that this is a change that will yield substantial benefits for our customers, who will see new features sooner, and updates faster, than they did before. We are excited to be doing this with you.

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