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Posts Tagged: ‘Marketing & Commerce’

April Update: What’s New in HCL Digital Experience

13. April 2020 Posted by David Strachan

April is upon us and with that another round of feature releases for HCL Digital Experience. We are now releasing new and exciting features every month, so keep an eye out for more announcements like these. This release is packed with updates to improve development flexibility, content creation, and integrations. Check out the five new features and enhancements below, and be sure to let us know what you think. 

1. We have expanded the WCM APIs available to cover additional scenarios that our customers will find valuable. The additional APIs enable developers to restore content versions, apply content templates, modify content template settings, and to export and modify links to Digital Asset Management (DAM) resources.

2. We are excited to launch the first preview of our brand-new DAM. This is a major new feature for managing web-ready images, videos, and documents — from within HCL DX. In this preview release you can upload and organize assets and use them in content items. All of the capabilities in the DAM are also available in our Experience API. Every month, we’ll be building on this with new features.

3. We are just as excited to launch the first preview of our new Content Composer. This is a completely reimagined user interface for our web content-management capability, designed to make using DX much easier. In this initial preview, we are focused on enhancing management operations for content and templates, covering the most commonly used element types. As with the DAM, we will also be building on this with new features every month.

4. Both DAM and Content Composer are built on our new API layer, Experience API. All of the features in their user interfaces are available in Experience API, as are the WCM APIs we added in this release. We are moving to an API-first approach, meaning that the product’s capabilities are defined by the API. This makes it much easier for customers to programmatically access HCL DX capabilities. Transparent programmatic access means no more internal APIs or hidden extension points.

5. We have also made a number of updates to our Kubernetes Operator, both to fix issues identified in previous releases, but also to add automation to deploy DAM, Content Composer and Experience API. As the product evolves towards a more cloud–native future, a fully featured operator ensures ease of management for our customers. 

 We are fully committed to the future development of HCL Digital Experience and we hope these monthly updates speak to that. We will continue to build on them in monthly releases going forwards. Check out the new step-by-stop guide to downloading DX products.
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0077878

Be sure to send me your feedback to me at davidst@hcl.com. We want to ensure your ideas, comments, and frustrations are fully heard, so we can continue to add the most relevant features and capabilities that matter most to you, our customers. 

The post April Update: What’s New in HCL Digital Experience appeared first on HCL SW Blogs.

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Tags: #hcldigitalexperience, Digital Experience, Digital Solutions, hcl dx, HCLDX, Marketing & Commerce
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HCL Digital Experience and the future of WebSphere Application Server

8. April 2020 Posted by David Strachan

What we are doing with WAS?

HCL is bringing renewed energy to Digital Experience, as we add new capabilities and move to a much more aggressive release schedule. Customers often ask what we are going to do with IBM® WebSphere® Application Server (WAS) and the purpose of this post is to explain what we intend to do.

Customers around the world have entrusted HCL Digital Experience with their business critical workloads for 20 years. WAS clustering provides a rock-solid foundation for that, and as a result unplanned outages are very rare and performance is consistently excellent. We are not going to treat that lightly or recklessly.

What is rock solid, but flexible?

That said, our customers are also asking us for a less monolithic approach to HCL Digital Experience (DX). Many of them are investing in Kubernetes as the runtime environment of the next decade. We are responding to that demand with the support for Kubernetes that we released in HCL DX v9.5 and enhanced subsequently. HCL’s strategy is to provide a gradual approach, in order to minimize disruption for our customers, while enabling new runtime architectures as quickly as possible.

When we released HCL Digital Experience 9.5 in September 2019, we announced that it would be supported for at least another five years. This means customers can continue to run their WAS clustered environments during this time, and we will continue to enhance it. In this release, we added a supported option to run the product in a Kubernetes environment, such as Red Hat’s OpenShift or Amazon EKS. More Kubernetes platforms will follow, driven by customer demand. Existing applications will run on this platform, and most customers should be able simply to redeploy their applications using the staging-to-production workflow. Existing portlets and themes will also still run in Kubernetes deployments of HCL DX 9.5.

In parallel, our future direction is clearly towards the Kubernetes architecture. We are creating new services, such as our Digital Asset Manager, Content Composer or Experience API, all of which are based on technologies other than WAS. These new services provide exciting new capabilities for our customers, which we hope will make it easier for our customers to justify moving to our Kubernetes architecture.

For clarity, we will not have a singular migration event in which we re-platform HCL Digital Experience to another application server, because that would introduce risk and uncertainty to our customers. We are focusing on adding new features that add value to our customers, and ensuring that existing customers can adopt those.

We hope this statement of direction is clear and helpful. We would love to hear from you if you have comments or questions about this. We would also love to discuss how you can get the most out of your HCL Digital Experience deployment and help ensure your are on an up to date version. Please get in touch with your HCL representative to discuss this further, or you can reach out to Kirsten.Kelley@hcl.com if you need additional information.

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Tags: Digital Experience, Digital Solutions, Digital Transformation, hcl digital experience, hcl dx, HCLDX, kubernetes, Marketing & Commerce, websphere application server
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How to be productive and secure while working from home

8. April 2020 Posted by Manan Tankha

As COVID-19 (coronavirus) continues to sway people and organizations around the world in the last few weeks, it has forced employees to work remotely during social distancing periods. It can be hard to stay determined, dedicated and constructive when you have interruptions like children, television, and laundry evidently stacking up right before your eyes. Working from home has its benefits, but it also requires a few modifications if you have never done it before. But don’t worry, if you’re wondering how to work from home during coronavirus, we have got some interesting tips for you.

6 tips to stay accountable, collaborative, and productive as you work from home

Create a workspace that works

Having a spot in your house or apartment for work helps you escape the feeling like your job is taking over your whole life. Try to find a place in your home that is comfortable for a full day’s worth of work. A desk or table, along with a chair that you are relaxed sitting in for a prolonged period.

Avoid the need to work from your couch, or worse yet, your bed. A vital part of making working from home in the long haul is keeping your workspace separate from your living and napping spaces.

2. Stay vigilant against data risks

Just because you’re not in the office doesn’t mean you’re not a target for hackers. Your work machine is incredibly valuable for thieves and criminals. There are increasing numbers of Coronavirus-based phishing emails going around, it becomes crucial that you abide by the application security in helping to keep the data secure from cyber internet threats. Whether your applications are in the cloud or whether on-premises, data security will always be paramount. 

HCL BigFix offers unique and profound capabilities that allow you to monitor, maintain, patch and keep in compliance your entire endpoint fleet, no matter your location.

HCL Unica allows you to design and execute inbound and outbound campaigns along with campaign tracking and supports on-premise, cloud, or hybrid environments giving you a peace of mind during the time of crisis.

3. Get organized

Just because you are working from home doesn’t mean your day shouldn’t be structured. When you work remotely, your commute time falls to zero, your housemates become your officemates, and your breakroom is your kitchen. Because of the ease of working from home, it’s enticing to slide out of your usual routine and stop waking up early or changing out of your nightwear. Don’t give in!

You may not be able to stick to your old routine precisely as it was, but you should still structure your day.

4. Take clear breaks

It can be so easy to get distracted as a telecommuter that you avoid breaks altogether. While working from your home can be great, sometimes you need to break up the day. Have your lunch with your family, be ready for your kids earlier in the day and get some extra snuggle with them or get quiet time for yourself!

5. Maintain communication and connection

When working remotely from home, creating a connection and over communicating with your coworkers becomes very important – not only in terms of detailing out the decisions and meetings but also in terms of reaching out.

Don’t hesitate to schedule a meeting, drop a message or share a file and stay connected.

HCL Connections and HCL Sametime power your people and secures your conversations across the device by maintaining the team working and collaboration in real-time with individuals inside your organization.

6. Get dressed

Though it sounds like snatching the best privilege of working from home. But the habit of getting dressed up in the a.m. before work helps delineate your day. When the work clothes are on, it’s time for action. Change back into those relaxing clothes.

Learning to work from home productively is tricky for anyone. If you’re feeling swamped by the unique challenges of remote work, you don’t have to perfect these six areas right away. These tough times have brought us into our home offices to work. But keep these silver linings in mind:

No commuting
Homemade lunch, and
Social distancing

Stay safe and healthy, everyone.

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Tags: automation, Digital Solutions, Marketing & Commerce
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Digital Experiences Matter. Especially in Times of Crisis

6. April 2020 Posted by Brian Chaput

“Business-critical” has never mattered more than right now.

All digital experiences matter, but some matter more than others. The COVID-19 crisis response is forcing governments to define what is “essential” for populations operating under stay-at-home directives. What is, in fact, essential are those digital experience touchpoints we all need to rely on to stay informed, to stay vigilant, and perhaps most importantly, to stay connected and productive.

This is when rock-solid and reliable digital experiences truly matter most. This is when business-critical applications and core systems not only have to work — they have to continue to run operations from wherever we are to ensure our customers, partners, or employees have the information they need to be safe, productive, and up to date. Because HCL Digital Experience is the kind of platform that has the power, reliability, and security necessary to keep complex and business-critical processes running we know what’s required to deliver this level of service to digital audiences. We have broken down the essential qualities necessary for this success here into six main categories. Your business-critical digital experience platform must be:

Performant: In these challenging times you need to ensure that your audiences are able to get the information they need, when they need it. Downtime is not an option. Business-critical means that your system is rock-solid, reliable, scalable, and can support fluctuating demand with ease.
Secure: Your businesses’ data needs to be protected. As we move to communicate even more fluidly online, you need to be confident that you can offer secure experiences with data encryption and cross-system authentication. Business-critical means your data cannot be compromised.
Personalized: Provide the right information to the right people at the right time. You need to enable your customers, employees, and partners with the right level of access to your system to access and provide necessary data. Business-critical means that the information presented is relevant and contextual, based on your relationship with them, and what they are doing on your site.
Integrated: Provide the whole story. Your enterprise has a wealth of information that resides in a variety of systems. Business-critical means that you can seamlessly blend your content, data, applications, and core processes into a meaningful unified experience personalized by role and identity.
Flexible: Develop smarter, update faster. You can select the deployment model (on-prem, any cloud, or hybrid) and platform of your choice, and be up in running in minutes. Business-critical means that with traditional OnPrem or optional Docker/Kubernetes support you can choose what deployment approach fits your operation best today, with the flexibility and portability to change on your timeline.
User-Friendly: Empower business users to create. Put your subject-matter experts in control with easy-to-use tools that help them quickly create targeted, engaging content for all audiences, and let your developers focus on developing new technology. Business-critical means that essential content gets to the audiences that need it, and your team’s productivity can soar.

When you need to digitize your business processes and take your business-critical applications online, you need HCL Digital Experience. We are here to help.

Schedule a demo and Learn more about HCL Digital Experience

Learn how our partners are empowering organizations to meet the challenges of Covid-19. Join these short webinars to learn more:

Digital Experiences Matter in Times of Crisis. Chatbots can help. Watch the webinar
Digital Experiences Matter in Times of Crisis. Lessons learned from the State of Ohio. Watch the webinar
Digital Experiences Matter in Times of Crisis. Alerting can be key. Watch the webinar

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Tags: #hcldigitalexperience, Digital Solutions, hcl digital experience, hcl dx, HCLDX, Marketing & Commerce
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Staying Connected is More important than Ever

26. März 2020 Posted by Brian Chaput

We are all in this together. This is something that we are hearing a lot lately, even though many of us are isolated (physically and socially distanced) from our families, friends, and co-workers. In times like this, technology can allow us to stay in touch, connected, and informed — and this is more important than ever.

At HCL, we are proud to see the strides our teams, customers, and partners are making to continuously communicate and inform their audiences of the latest developments of COVID-19, and how they can be better prepared.

As the spread continues, state and local governments around the world have seen an increase in demand for information about how the virus is affecting their local communities, and where citizens can go for help. Employees need powerful communication and communication platforms to make sure they have critical information — especially in industries like healthcare, travel, and transportation — and can stay abreast of the latest processes and procedures to keep themselves (and their customers) safe. Health insurance providers are working to ensure that they can support their employees that are now largely working from home and need secure access to critical business applications, and their members about the latest resources available to them.

All technology and digital experiences matter, especially in this unprecedented time of home confinement and instability. All of us need accurate and up-to-date information and guidance that we can trust — and the platform that delivers it must perform and scale in times of surging requests. We want you to know that HCL is here to help in any way we can. We are committed to being flexible, responsive, and available. And those of us on the Digital Experience team are here, specifically, to help with making sure you have the best when it comes to secure, scalable systems to digitize your business processes for your employees, partners and customers, and to always keep the lines of communications open. If you are a current customer and need help, please let us know. If you are challenged with being able to deliver critical applications to your employees to keep them safe, and to stay productive, we are here to help.

Please reach out to your HCL representative to see how we can help. #WeAreAllinThisTogether

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Tags: Digital Solutions, hcl digital experience, hcl dx, HCLDX, Marketing & Commerce
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March Update: What’s New in HCL Digital Experience

10. März 2020 Posted by Brian Chaput

We are committed to rolling out new features for HCL’s Digital Experience (HCL DX) platform in a cycle of continuous delivery. This means that every month and quarter there will be product updates that address requests from customers, technology optimizations, and general improvements that help you deliver incremental value in your digital experiences. We are making huge investments in our platform, and we are making sure your investments are protected. This March, take a look at the pot of gold at the end of the rainbow – here are some of the latest updates we’re planning on rolling out this month (or sooner!).

Hot DAM! HCL DX now includes digital asset management

Eliminate the headache of duplication and searching across separate repositories for digital assets with the new HCL Digital Asset Management (HCL DAM) — a lightweight digital media library — available for no additional charge for HCL DX customers. Upload, find, tag, optimize, and publish your assets efficiently, all within HCL Digital Experience, and assure proper rendering/optimization automatically across all digital touchpoints. Take the experiences you provide to the next level by delivering video at production scale with packaged integration with Kaltura, a market leading video platform, for video transcoding and streaming.

Be nimble, be quick

More open and accessible APIs provide developers the ability to reuse services in any application, on any touchpoint, using any front end they choose. This provides greater agility in blending complex content, data, and systems — dramatically improving the ability to deliver modern digital experiences faster and more reliably.

OpenShift? Check! Amazon EKS? Check!

Now, you can run HCL Digital experience in any native Kubernetes environment, offering ultimate flexibility; choose the platform and deployment that makes the best sense for your business — whether that’s on-prem or in the cloud. We offer support for all market-leading cloud solutions (such as OpenShift and Amazon EKS), so you can install updates anywhere, in minutes, using Docker and Kubernetes. This gives your organization the ability to run HCL DX as a combination of the best technologies to deliver unique, customizable experiences with significantly fewer resources.

Maintenance–free? Yes, please!

Cloud deployment removes the need to maintain software or infrastructure, with benefits in gaining scalabilty and reliability. Automated provisioning, auto-scaling, and self-healing via Kubernetes support dramatically reduces total cost of ownership (TCO).

We are excited to be on the move with our continuous delivery, giving you a steady flow of new benefits and helping you be as successful as possible with using HCL Digital Solutions. As always, give us your feedback and input by attending one of our HCL DX Connects, or by sending us an email. And, of course, follow us on Twitter.

The post March Update: What’s New in HCL Digital Experience appeared first on HCL SW Blogs.

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Tags: Digital Experience, Digital Solutions, HCL Commerce, hcl digital experience, HCL Digital Solutions, hcl dx, Marketing & Commerce
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What’s the real cost of better digital experiences today?

5. Februar 2020 Posted by Kirsten Kelley

Ever wish you could go back to a simpler time? People who had businesses back before the internet were interested in providing a great customer experience, but it was all pretty straightforward. The customer had only a few touch points with the business — face to face, phone or mail – and the successful businesses put their organization’s best foot forward to create a great impression.

The cost to create multi-channel digital experiences

Now, it’s tricky. If you do business online, you need to worry about the full range of your visitors’ digital customer experiences. Every digital touch point – you need to be awesome! This includes all web and mobile interactions, but also kiosks, IoT devices, wearables as well as the many other points of communication still in development.

And tricky can also mean costly. With so many channels it becomes harder and harder to create memorable, consistent impressions on each one. Supporting personalized content on so many channels can often sap internal resources. And if you don’t get it right everywhere, users may find themselves looking elsewhere.

What if you could create, manage and deliver engaging and personalized multi-channel experiences with a single digital experience platform? And what if that digital experience platform could not only integrate your efforts to provide customer-centric experiences, but also set your organization on the road to greater productivity? Well, we have some facts to help illustrate the potential upside!

The research results from IDC

The International Data Corporation (IDC), a premier global provider of market intelligence, advisory services, and events for the information technology markets, interviewed organizations that use the HCL Digital Experience platform to create and manage their digital experiences. “Study participants told IDC that they have realized significant business benefits from their use of HCL DX, especially in increased revenue and employee productivity. The ability to deliver more engaging, relevant content, tailored to personas and channels, has been key to their success.”

HCL customers say that HCL Digital Experience solutions help them:

Generate more revenue, by providing customers and partners personalized real-time information about products, services, and prices
Enable faster and easier development of public-facing websites, intranets/portals, extranets, and other engaging content experiences
Drive higher employee productivity for those who create, deliver, and use digital experiences in marketing, creative services, application development, IT operations, sales, customer support, and other areas

“We are able to deliver a more personalized experience with HCL DX…This means better customer service, and everyone is happier. And that means as much as 10% more revenue.”

Consider some of the benefits that users have reported using the HCL Digital Experience platform:

661% five-year ROI
33% improvement in customer satisfaction
$41.7 million in new revenue

And if you’re concerned about upfront costs, consider this statistic: HCL Digital Experience customers reported that it took them only 16 months, on average, after investing in the platform to break even.

So it may not be the 90’s anymore, but with the right tools it can still be simple –- and cost-effective — for your organization to provide great customer experiences.

View the Infographic

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Tags: #hcldigitalexperience, B2B and B2C, Customer Experience, Digital Experience, Digital Solutions, Digital Transformation, Digital Workplace, employee engagement, HCLDX, Marketing & Commerce, roi
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Continuous delivery with HCL Digital Experience drives steady stream of new benefits to customers

9. Januar 2020 Posted by David Strachan

Rapid deployment for faster results

When we released HCL Digital Experience 9.5 in September 2019, one of the most important features was support for a fully containerized deployment. This provides our customers with more flexibility, and allows HCL to explore new deployment and delivery models for the product. Updating images is much easier than applying maintenance, or updating a release, to a traditional deployment.

To that end, we are going to switch up the pace for the HCL Digital Experience Docker images that we ship. Our new cadence will be to ship an update every two sprints — that’s approximately every four weeks. We are modernizing our development methods to keep on track with market demands and help our customers deliver more capabilities to their audiences faster.

For our customers: We can ship new features earlier and in more manageable chunks. Through participation in our development process, it also means customers will be able to see the results of their feedback more quickly. Customers have told us they want to drive new capabilities —and we are happy to oblige.

For HCL: Monthly deliveries reinforce our agile processes (see this post) and force us to automate things we’d otherwise just live with. This will help us drive up quality even higher. Monthly deliveries help teams focus on getting things done — as the saying goes, 100% of four features is worth a lot more than 80% of five features. Also, we’ll learn more from customer feedback, earlier, than if we delivered less frequently.

Not ready for containers?

For customers who use the traditional WebSphere Application Server architecture, we will continue to ship “cumulative fixes” (CFs) approximately twice per year. Since 2014, these CFs have provided a stream of backwards compatible updates. This has reduced the effort and risk involved in updating for new fixes and features (v9.5 was CF17 in this series). For this architecture, we’ll continue this model for the foreseeable future.

Be in the know

We appreciate that monthly deliveries may be hard to keep up with, given all the other demands on your time. As part of our agile approach, we’ll use a 30-/90-/180-day backlog, updated monthly, to communicate our plans with customers and other stakeholders. If you’re interested in this information, or in participating in our development processes as a design partner, please get in touch with me (email david.strachan@hcl.com). New releases will be featured in the regular DX newsletter, and our HCL DX Blogs.

What’s next?

You may now be asking yourself, what’s next? Based on feedback from our customers during user groups, customer councils, and events, we have put together a solid lineup of new capabilities that will drop early this year. We’ll see an expansion of the range of Kubernetes platforms that we support, a new media library capability, a new user interface for common content-management tasks and other exciting features in the coming months.

We hope you agree that this is a change that will yield substantial benefits for our customers, who will see new features sooner, and updates faster, than they did before. We are excited to be doing this with you.

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Tags: Digital Experience, Digital Solutions, hcl digital experience, Marketing & Commerce
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HCL DX: This Digital Experience Platform Is the Gift that Keeps Giving

19. Dezember 2019 Posted by Kirsten Kelley

Looking back at the year so far, I am thankful for all we have accomplished and excited for what is to come in 2020. Our platform has progressed so much in the few short months since we transitioned to HCL, and the genuine enthusiasm and energy around the platform is palpable.

The end of the year is an excellent time for reflection, so let’s take a look at what we have checked off our list, including the release of HCL DX 9.5 (our first new release in almost two years!), and consider some of the future gifts that are coming soon.

Innovative capabilities providing benefits now:

*Unsurpassed platform standardization & flexibility*: Production Docker and Kubernetes support means initial install and subsequent updates of HCL DX software take minutes, not hours or days. It provides unmatched flexibility and portability, so you can select the deployment model and platform of your choice.
*Liberated experience delivery for front-end developers:* Developers can deliver cutting-edge experiences to any and all digital touchpoints, leveraging the latest front-end frameworks and the new self-describing OpenAPI set of REST services. Greater consistency across touchpoints lead to more revenue opportunities.
*Accelerated time to market with a re-imagined UI:* A new practitioner experience, a beautiful set of out-of-box templates, as well as the forthcoming native digital asset management capability, help empower business users to create, manage and publish memorable experiences more effectively — ultimately delivering the experience customers demand in a timelier manner.
Deployment options to dramatically reduce Total Cost of Ownership: Kubernetes orchestration for automated provisioning, load balancing, auto-scaling, self-healing (and more) dramatically reduces TCO.

Compelling advancements coming soon:

Media Library: This lightweight Digital Asset Management solution helps deliver engaging, consistently branded experiences across digital channels by centrally managing and enabling rich media assets (videos, images and documents). Business users can optimize videos and images without using complex tools or specialized resources. CDN integration enables fast delivery of experiences to audiences to never miss an engagement opportunity.

Content UI: Content owners can look forward to a new, modernized content authoring & modeling experience that is integrated into practitioner studio. This will allow users to reuse legacy content repositories (and versions) with a modern UX at the intersection of content & workflow – allowing business users to create content delivered anywhere using any framework.
Bulk Translation: This capability will help export content for translation and import translated content quickly, significantly accelerating delivery of content in multiple languages to improve engagement world wide.

More ways to engage with your favorite DX platform:

New customer videos, instructional videos, and more: Check out our new DX YouTube Playlist – here you will see some customer testimonial videos to hear how folks like you are running their business using HCL DX. You can also see the DX Leaders video series on a variety of topics related to challenges and strategies when implementing digital transformation. And coming in January, we will add our highly anticipated “Did-You-Know” series — with short instructional videos on how to deploy new capabilities with your HCL DX platform.
HCL DX Newsletter: We will publish this newsletter six times per year, where you can find the latest information about product announcements, upcoming webcasts and events, analyst papers and more. If you have not already done so, sign up for the newsletter today.
Connect with other HCL DX Aficionados and expand your network at our DX TechConnects: This is a series of 1-day events around the world where you can connect with HCL DX leaders, as well as other HCL DX customers to discuss product priorities, as well as implementation strategies. In the first half of 2020, we plan to have these events in the following cities: NA: Los Angeles, Atlanta, Dallas, Chicago, Toronto. Europe: Amsterdam, Madrid, Rome. AP: Australia and more to come. Please reach out to Kirsten Kelley if you would like to receive an invitation.

Enjoy the gifts that the holiday season (and our HCL DX platform) provides – we look forward to working together to create more exceptional experiences in 2020.

The post HCL DX: This Digital Experience Platform Is the Gift that Keeps Giving appeared first on HCL SW Blogs.

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Tags: B2B and B2C, Digital Experience, Digital Solutions, Docker, HCLDX, Marketing & Commerce
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Rising to the occasion: Inspired launch events

29. Oktober 2019 Posted by Kirsten Kelley

We are back from launching our newest release of HCL Digital Experience —DX 9.5 — an important milestone for both HCL and our customers. With DX 9.5, we are reinventing the market leading platform to provide more power and simplicity for digital experiences for all audiences.

We had two lively and well-attended events, one in Raleigh, NC, and one in Milan, Italy. It was wonderful to see so many customers and partners, and we were buoyed up by the palpable enthusiasm and energy in both cities. Key themes we explored were how this new version of our Digital Experience platform can help you reduce TCO, empower users, increase agility, and accelerate your time to market — all with unbeatable standardization and flexibility!

HIGHLIGHTS from RALEIGH

Deep thanks to our partners Asponte, Sirius, Base22, Streebo, and Tiny — we couldn’t have done this without you and we appreciate your dedication to the platform and to helping make our customers successful. We had more than 25 sessions, including sessions with our HCL Commerce and HCL Connections portfolios to really highlight the powerful integration capabilities of our platform. You can see the video highlight reel for Raleigh here. We had a wonderful evening event sponsored by Asponte – where the great conversations continued and we continued to learn from each other.

HIGHLIGHTS from MILAN

We continued the fantastic run in Milan, where we had more than 20 unique sessions and the help of our two fantastic partners, Factor-y and Streebo. It was great to start to share some of our deeper integration strategies of the future with our European partners and customers— sharing information about platform updates, detailed roadmaps, and excellent customer case studies. Thank you to everyone who shared feedback on our planned product direction, and provided insights into key capabilities for our future releases.

We heard great feedback at both events. Some of the things we heard customers saying included:

“Deployment is so stable we forget about it.”
“HCL is making a better effort to listen.”
“Great energy at this event.” and
“We are excited about the Media Library.”

We also heard constructive suggestions:

“Need CI/CD best practices support.” and
“Keep working on LOB experience.”

We are listening to you, and grateful when you speak up. As always, submit your ideas for Digital Experience on our Ideas Portal.

If you are interested in becoming a sponsor user, sitting in on some product sprints, and directly helping us shape the future of the product, send us an email. And, if you missed these events – don’t worry. You can join the HCL DX 9.5 and Beyond webcast on November 14. Following that we will invite you to cast your vote on where we will gather together next year.

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Tags: Digital Solutions, Marketing & Commerce
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Introducing HCL DX 9.5: Future-Proof Your Business through Powerful Simplicity

30. September 2019 Posted by Brian Chaput

You know that the future of your business relies on the technology decisions you make today. And you know you need a digital experience transformation platform that is robust enough, secure enough, and modern enough to evolve and meet the needs of your business — as well as all your business users and customers. The digital experiences you create power your mission-critical business applications. And, as anyone who has tried to do this at scale, with information and data that comes from multiple sources and systems, allowing multiple people and teams to access, edit, and publish — you know it’s hard and it’s complex. And with the ever-increasing demands from the market, and your audience, and the people who need you, you can’t afford to jury-rig piecemeal solutions. You need powerful simplicity to boost your future business – and HCL Digital Experience (DX) 9.5 can you give this, and a whole lot more!

More modern ways to solve evolving business challenges

Hopefully, you have read about the benefits of both Docker and Kubernetes in our recent blog— greatly simplifying implementation, deployment, and maintenance — making it much easier, faster, and more affordable to grow and expand. You’ve also heard about the evolving new and modern user experience which will make creating and managing web experiences faster and easier, as well as empower more business users with out-of-the-box digital experience examples. Finally, HCL DX 9.5, through more open and accessible APIs, provides developers greater agility in blending complex content, data, and systems — serving internal customers (employees), business to business, and external customers. All together, with HCL DX 9.5 you can adapt to market changes quickly, while keeping a consistent, reliable, modern multichannel experience — for any user.

Flexible power that scales

We want you to learn, along with other top-level business leaders, how we can provide the sophisticated functionality you need for today’s modern digital experiences — and for today’s customers, be they internal or external. We want to help you understand and undertake how to make the complex possible. We want you to join us for the upcoming launch of HCL DX 9.5 — an exciting event and milestone we are looking forward to sharing with you. HCL DX is the modern digital experience platform for the modern world. Come learn how you can deliver the experience your customers demand, quickly and efficiently through:

Agile, fast, modern deployment with Docker/Kubernetes
Modern, intuitive tools for everyday users
OpenAPIs to help you blend content, data and applications from varied and complex sources

You don’t want to miss this. Come to our DX Inspire events this October in Raleigh, NC, or to Milan, Italy and help us usher in a new beginning for HCL DX — one of powerful simplicity for modern digital experiences.

Learn more about HCL Digital Experience 9.5 today!

The post Introducing HCL DX 9.5: Future-Proof Your Business through Powerful Simplicity appeared first on HCL SW Blogs.

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Tags: Digital Solutions, Marketing & Commerce
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Sometimes life moves pretty fast…. Can you keep up?

23. September 2019 Posted by Jason Cornell

Keeping up with technology to today is no easy feat. Your refrigerator can see when you are low on milk, place the order, and schedule a delivery time. Your car can drive you to wherever you need to go, and (even better) parallel park for you. And your watch can remind you to drink more water and get up and move around.

Technology for creating digital experiences is no different: It moves fast, too. The latest front-end JavaScript frameworks (Angular, React, Vue, Bootstrap, among others) continue to evolve, each claiming to do things faster, better, and easier. In order to deliver compelling experiences on any platform efficiently, modern digital experience platforms must take advantage of a common framework of communication and development to allow you to pick the best tools based on a specific need.

HCL DX 9.5 provides a new OpenAPI-compliant set of REST services, which allows developers to deliver personalized, rich experiences on any digital touch point leveraging any front-end framework they choose. This means developers productivity can soar, as they can now use OpenAPI to discover and explore different API functions and GraphOL to minimize the number of REST service calls required and reduce network traffic by minimizing data payloads. Front-end developers need a great experience too!

With DX 9.5, the delivery of consistent, branded experiences across all digital touch points using any front-end framework has become that much easier. Now you can not only keep up with your customers’ expectations, you can exceed them with HCL DX 9.5!

To learn more about HCL DX 9.5, check out our website on September 30th, 2019!

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Tags: Digital Experience, Digital Solutions, Marketing & Commerce
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Back to School! Ready to learn how HCL DX 9.5 can help you earn an A+?

23. September 2019 Posted by Kirsten Kelley

Fall is here. The kids are back in school. The cycle of learning continues. Why should they have all the fun? Take the opportunity to get some great education on your favorite digital experience platform – HCL Digital Experience! The latest version of the product (HCL DX 9.5) will be generally available on September 30th, and we have two fantastic learning events planned to help you take advantage of the new capabilities in the platform!

HCL DX Inspire is a 2-day event where HCL DX Product Management and Development, as well as our amazing Business Partners and Customers can come together and share their expertise! At this event you will hear about the latest product capabilities in HCL DX 9.5, some of the business benefits you can derive from the solution, as well as hear about (and influence) the future product road map, development themes, implementation strategies and more. Some of the key topic areas include:

Discovering modern DX development strategies and technologies
Containerization for DX – consider the benefits
Hands-on / Show & Tell sessions
Deployment considerations and integrations
Client success stories and results

You will have an opportunity to meet with fellow DX experts and thought leaders, as well as access HCL DX technical and product leaders. And one of the best parts of this education – unlike a college education you won’t be paying for it forever! This event is complimentary – just get yourself to one of the following locations this fall:

Raleigh, NC – October 9-10, 2019

Milan, Italy – October 16-17, 2019

Make sure you don’t miss the opportunity to share your thoughts and collaborate with your peers at this amazing learning event! We hope to see you there!

To learn more about HCL Digital Experience, visit us at: hcltechsw.com/products/dx

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Tags: #dxinspire, Digital Experience, Digital Solutions, Marketing & Commerce
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Are your practitioners armed with the tools they need to create digital experiences that users demand?

17. September 2019 Posted by David Strachan

Don’t you hate it when you’re trying to create an attractive marketing page, or a powerful web experience, and the tools just seem to get in your way? Do you need to create an attractive marketing page, but the backend tools are lacking? Are you frustrated looking for skilled resources to manage and create the experiences? We can help.

HCL DX 9.5 features a new, consolidated user interface called “Practitioner Studio” and a completely new demonstration site called “Woodburn Studio”. Between them, these provide a modernized and consolidated landing page for authors and site administrators.

Why does this matter? Well, the new Practitioner Studio brings together all of our tools –content creation, site management, personalization, and admin capabilities – into a single, convenient workspace. Our existing customers will find that navigation needed to accomplish common tasks in HCL DX are streamlined and intuitive, and it makes it much easier for new users to learn how to use the product and get new content published in minutes.

Need a way to get your creative juices flowing? Great news – we have also built a new demonstration site called “Woodburn Studio.” This site is a gorgeous demonstration of the product’s capabilities and will provide a good foundation to extend our range of demonstrations and samples in the future.

Taken together, these capabilities are a first step towards a much more extensive modernization of the HCL DX user interface. This will help provide a faster time to market for the digital experiences for all of your audiences, as well as help empower business users. Now you have the most powerful DX platform on the market – with an upgraded practitioner experience to match. Creating, managing, and publishing memorable experiences more effectively has never been easier.

Join us at our DX Inspire v9.5 launch events in October to learn more (Raleigh, NC, and Milan, Italy), and check our webpage on September 30 to learn more details about our latest release.

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Tags: #dxinspire, #hcldigitalexperience, #hclsw, Digital Experience, Digital Solutions, HCLDX, Marketing & Commerce, transformation
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Docker? Kuber-what? HCL is reinventing DX with containerization (and why you should care!)

9. September 2019 Posted by Brian Chaput

Since there’s been a lot of buzz around it, you no doubt know Docker provides an open standard for packaging and distributing containerized applications – the benefits of which are many for any business that adopts the approach, such as rapid install, on virtually any platform, and isolation that makes software/container updates a snap.

What you may not know is that HCL Software is on a mission to be a premier provider of containerized applications – a mission founded in freeing businesses to focus on driving business value from software investments, not spending resources on intensive and high-cost devOps – and I’m delighted to say that HCL Digital Experience 9.5 for Docker is ready to go this month.

But wait, you might hear that and understand how Docker alone is great, then you ask I often also hear about “Kubernetes”…how is it related and why should I care? As Docker is for containers, Kubernetes (or “k8s” for those in the know) is for orchestration of containers. Why is that important? Well, as an analogy, think about air travel – a plane is a like a container and airports/air traffic provide valued orchestration so individual planes can get where they need to safely and efficiently – similarly k8s becomes critical so more value is derived from the containerization approach. Specifically, k8s provide scheduling of container launches/clusters, autoscaling and load balancing as load changes, self-healing of problematic/expired containers, container rollback, and much, much more. In all, Docker + Kubernetes really is revolutionizing software delivery, implementation and maintenance – and I encourage everyone seek out more education on why businesses need to at least consider employing the paradigm sooner rather than later.

For HCL, the 9.5 release Digital Experience (DX) is available via a Docker image with production support on Red Hat OpenShift (and we’ll soon follow with production support for Amazon EKS too). What does this mean for clients? Initial installs and subsequent updates of HCL DX software in minutes, not hours or days … and of course unmatched flexibility to select the deployment model (private cloud, public cloud, on prem, et al) and platform that works best for you now or in the future.

Coupled with other new features in 9.5, and those coming soon in 9.6 (also, unlike some others, at HCL we think shipping software innovations often is better for our customers) – like a new Media Library digital asset capability, a completely reimagined user experience, and more – we’re ready to help you move on from buying and managing DX software to making leaps on your digital experience transformation objectives. We welcome the opportunity to show you how HCL DX does digital experience management and software deployment better…. We’re ready, are you?