PlanetNTF

Thanks for Wasting Everyone’s Time.

..., here is the message that I would like to email back in response:

Dear Sender,

I writing in response to that document you just sent me by email. I wanted to let you know how much I appreciate it, which is not at all. I am sure that the document you sent might be useful to me someday, but for that to happen, I need to store it someplace where I will find it again when I need it. ...

I am sure that you meant well, and imagine how awkward it is for me to complain about the document you are sharing with me. ...

May I suggest a better way: put the document in a repository or document management system that is accessible to everyone. ...

Yes, I know this is a little more work than just mailing the document as an attachment. But a couple of minutes of your time could save hours across the entire organization. ...

...

I am doomed to be an email attachment librarian for the foreseeable future.

I like this idea of sending an e-mail to all these guys sending me megabytes of attachments. Even within my company - which has all technical capabilities to store and securely share documents - I do get by far to many files by e-mail from colleagues. I should seriously consider to draft such an e-mail ...

There are so many reason to share instead of to send ...

It was The Establishment, after all, which iced out Apple in favor of Microsoft during the 1980s. Where Microsoft and IBM empowered business, Apple empowered people.

Now we empower people within the business through Social Business, behind and beyond the firewall.

Customer experience is channel agnostic. In other words customers engage with a business in a variety of ways such as face-to-face, by phone and online — be it on a business website, social media or a mobile device.
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Using the latest web analytics tools to monitor web activity, including social media, mobile web, e-Marketing, e-Commerce, online customer service, etc. will enable an organization to build a better picture of what is happening. If you cannot measure it, how do you improve it? With an understanding of what is happening, businesses will be in a position to deliver excellent customer experience which will lead to long term profitability and ROI.
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Customer loyalty is diluted by channel proliferation. A unifying channel strategy (websites, mobile, social media, etc.) can address this, ensure consistency and earn individual’s trust by delivering personalized content.

Great statements on Customer Experience Management!