Posts Tagged: ‘EX’

The Next Big Milestone for Organizations: A Better Employee Experience

27. April 2023 Posted by Demetrios Nerris

The Next Big Milestone for Organizations: A Better Employee Experience

For years customer experience has reigned supreme in the boardroom. As organizations have learned how to leverage data to improve business outcomes, they placed a strong focus on pleasing customers. That makes sense but employees deserve great experiences too, and organizations that provide them become measurably more productive and profitable.

In fact, organizations that optimize the employee experiences outperform S&P 500 companies by 122%. It’s hard to ignore this metric. But what makes it achievable? It comes down to the tools you put at the disposal of workers so they can access, use and share content to better do their jobs and advance their careers.

The corporate intranet is at the center of it all. Set up properly, it makes for a happier, more dynamic and productive workforce. As HCL executives recently discussed in this video about creating a successful employee experience, getting it right requires investing in the right digital experience platform (DXP) — one that connects people across the organization to work, communicate, and collaborate.

The platform should make it easy for employees to find answers to their questions on topics that interest them, such as HR policies, sick leave, travel guidelines, and finding subject matter experts within the organization. A platform with the right levels of functionality can empower employees to make them feel good about their work and their contribution to the organization. It makes for motivated, gratified workers.

Four Key Ingredients
The right DXP enables the creation of a rapidly evolving, hyperconnected ecosystem that encourages participation and collaboration across the enterprise. With that in mind, the platform requires four essential capabilities:

  • Engagement — Provide meaningful personalized content that motivates employees to seek, use and share content.
  • Connectivity — Provide links that allow employees to engage with each other to share common interests and address needs.
  • Access — Enable a single point of access for all applications that employees need, and personalize access to match employee roles and duties.
  • Collaboration — Make it easy for employees to collaborate and share information so they can do their jobs better, individually and collectively.

While all four ingredients are essential, the importance of engagement cannot be overstated. Engagement goes beyond what happens to the user; it requires action by the user — press a button, click a link, read something, email content to a coworker.

That’s achievable only if the content is timely and relevant. It has meaning because it matches their personal interests, helps them complete tasks, or connects them with another employee with similar interests. Often employee experiences fall short because they don’t drive engagement.

Centralized Platform
To drive engagement, a company’s intranet must be designed properly, so architecture is key. With HCL, organizations can create a central repository for all employee self-service operations and integration with productivity tools such as Microsoft Office 365. This gives people quick access to what they need through a single point of contact.

Switching between multiple screens and websites to get content is frustrating. And, unfortunately, all too common. Consider that in the past three years, the number of applications organizations use increased by 68%. Companies have an average of 129 applications, and individual employees access a whopping 72 applications to do their jobs. If those applications aren’t easily accessible from a centralized portal, the result isn’t hard to figure out — it’s a whole lot of wasted time [Link to the other blog]

In addition to silo-busting, HCL DX has built-in intelligence for continual self-improvement. Using behavior analytics, the platform tracks and interprets user interactions to tailor the experience to everyone. So, every time the employee logs in, the experience gets better and better. The use of intelligent chatbots enables conversational interactions, further enhancing the experience.

And the better the experience, the happier the employee will be, knowing that whenever they need content, it is readily available, meaningful, and relevant.

Ready to empower, educate, and engage your employees? Learn how the HCL DX platform can help you create a more connected workforce.

LEARN MORE

Worried about adopting yet another tool? Schedule a demo of HCL DX today and see our powerful, fast, and easy-to-use employee experience platform in action.

REQUEST DEMO

Employee Experience Is Key to Digital Transformation Success

27. April 2023 Posted by Demetrios Nerris

Employee Experience Is Key to Digital Transformation Success

While just about every company today has a digital transformation strategy, most struggle to generate successful outcomes. The Harvard Business Review estimates that 87.5% of digital transformations “fail to meet their original objectives.”

Reasons for such a low success rate vary, but one area that merits significantly more attention from enterprise decision-makers is employee experience. After all, companies have a lot riding on how well their employees can do their jobs.

Employees that enjoy great experiences at work help their companies reach new performance heights. Research shows that companies providing great experiences outperform S&P enterprises by 122%. This means organizations not only create a better working environment for their workforce, but also help themselves in a measurable way.

Wasted Time
Currently, too many organizations are falling short when it comes to employee experience. A recent survey found employees spend 25% of their time searching for information because they have to navigate multiple applications for a single business process. It’s wasted time that can never be recovered and ultimately hurts the bottom line.

It’s frustrating for employees, cutting into their productivity and eroding the gratification they should get from a job well done. If employees are spending that much time just looking for information, it is clear that the organization needs to make changes.

With that in mind, companies should make employee experience a priority for their digital transformations. They should be enabling agile methods for task completion. And that means investing in intelligent tools such as a digital experience platform (DXP) that centralizes systems, data and content and learns user habits to continually improve the employee experience.

Workers shouldn’t have to spend 10 minutes trying to find a link to HR policies or an application they need for a specific task. And they won’t have to if they can leverage AI automation and self-service portals providing quick access to relevant content.

The need for these capabilities is urgent. Over the past three years, the average number of applications an employee uses to execute their work rose 68%. Employees on average come across 72 applications in their day-to-day experience. Juggling that much software is time-consuming, and it explains how a fifth of the workday can be lost to the simple task of searching for the correct application.

Changing Expectations
The need for great employee experiences is also urgent for another reason – expectations have dramatically changed. Employees want easy access to digital assets that provide meaningful content relevant to their jobs. They want tools that enable collaboration with other workers in other teams and to make important contributions to the organization’s mission. Having the ability to do so helps get them noticed, boosting their chances of success in their jobs and enhancing career advancement prospects.

In a recent Microsoft poll, 59% of respondents said the collaboration tools they use are misaligned with their teams’ work preferences. Furthermore, 64% said the tools don’t integrate with company processes such as marketing, finance and sales. And 72% said they would like collaboration tools that are compatible with one another because, otherwise, it’s difficult to work with other teams.

All these wishes can be fulfilled with the right DXP — one that centralizes access to everything, from HR policies to business applications to web-based resources. The right DXP delivers personalized experiences so that when an employee logs in, the person is recognized. This eliminates the frustration of getting notifications to sign up for services a person already has. Or wasting valuable time trying to remember how to access a particular application.

DXP software enables collaboration and links employees across corporate groups to share information, learn from each other, and complete tasks together. Advanced DXP solutions have built-in intelligence to personalize experiences. So, each time a user logs in, the platform learns a little more about the individual to make content more relevant and targeted each time.

As organizations undergo digital transformation, they stand to benefit significantly from enhancing the employee experience. Doing so increases the chances of success for the transformation overall so that organizations can better compete in the digital economy.

Ready to empower, educate, and engage your employees? Learn how the HCL DX platform can help you create a more connected workforce.

LEARN MORE

Worried about adopting yet another tool? Schedule a demo of HCL DX today and see our powerful, fast, and easy-to-use employee experience platform in action.

REQUEST DEMO