Posts Tagged: ‘Digital Solutions’

How Artificial Intelligence is Transforming the App Development Process

10. Januar 2022 Posted by HCL Volt MX Team

Artificial intelligence and machine learning are bringing powerful benefits to the app development process, signaling one of the next new phases in the digital transformation of the workspace.

Competing In the Age of AI, a book by two Harvard professors detailing the potential of artificial intelligence on business operation, begins with a stunning example: Created in 2014, Ant Financial Services Group had seen such explosive growth to its dizzying array of business services that by 2018 had a valuation of $150 billion dollars.

How could a company handle such tremendous development in such a short amount of time?  By building around a digital core that features artificial intelligence.

The potential power of AI on business operations is obvious: According to a study by Forrester, 71% of respondents claimed that AI could improve business efficiency, while 59% said it can improve scalability.

But it’s way more than potential these days.  It’s a reality.

Check out our latest low-code app dev platform that lets you build next-gen experiences — today: HCL Volt MX

A research study by Accenture found that 84% of C-suite executives believe they must leverage AI to achieve their growth objectives, while companies already strategically scaling AI reported a 3x return on investment.   What’s more, the same research shows that 3 out of 4 of those same executives believe failing to adequately scale AI in the next 5 years could put their entire business at risk.

Embracing a modern approach to app design and development is crucial for any company striving — not only to operate at peak efficiency and productivitybut to drive innovation and attract top talent with the core-business apps of tomorrow.

How are Artificial Intelligence and Machine Learning connected?  

Often used interchangeably, artificial intelligence (AI) and machine learning (ML) are interconnected technologies.

AI refers to the larger project of creating computer systems that can predict and simulate human behaviors, accomplishing tasks typically associated with human intelligence and thought.

Machine learning is one of the many branches of AI, dealing specifically with computer programs designed to gather data, identify patterns and make decisions on their own or with token human assistance.

Many artificial intelligence systems are powered by machine learning, which aims to improve at a task on its own without having to be programmed for that specific task, saving untold amounts of coding time and analysis.   ML tools are some of the most in-demand AI-powered tools for businesses, based on their capacity for translating massive data sets into pragmatic next step solutions.

These solutions are everywhere.

Virtual personal assistants — think Siri and Alexa — use machine learning AI to continuously “learn” how to respond better through the constant gathering and applying of data.

ML is what redirects your GPS to a faster route while you’re driving, recognizes a face when you post on social media, filters out your spam emails and refines your search engine results.

And it’s present in everyday life in all types of other ways: from how banks determine possible fraudulent activity, to the way retailers customize the customer experience, and even in how healthcare is delivered to patients.

The aim of AI isn’t simply to automate repetitive tasks through simple learning; it’s to respond intuitively, not with clumsy predictability but instead with hyper-specific insights based on accumulated knowledge. In finding patterns and pinpointing regularities in data, AI algorithms can develop a specific skill that predicts and reacts according to the moment.

Developers and designers already recognize these technologies as hugely influential tools that are saving time and cutting costs for the forward-thinking companies that have embraced them and are looking for ways to apply them to app development.

The challenges facing app developers in the future

As digital transformation restructures how businesses approach traditional work, new methods of app development are putting AI into the spotlight, showing off the benefits of increased integration of AI into software design and delivery.  Which is needed, because developers today are under intense pressure to produce.

Developers today face an onslaught of challenges: 

  • Time pressure to produce and maintain complex web apps  
  • Cost concerns of testing, fixing and updating these apps
  • Matching the interoperability and interface needs of a diverse workforce and customer base who use a range of software and devices
  • Constantly meeting raised expectations for performance and design which demands responsive innovation

Designers have to balance the demands of creating apps that satisfy various employee and customer needs while accounting for pragmatic pressures of the development process.  All within an enterprise context that is embracing customizable content production on dynamic platforms that are ever-evolving.

A shift toward multi-experience development platforms (MXDPs) that allow companies to more quickly scale and deliver their apps is mirrored in how the apps are being built.

Speed and flexibility are crucial, as developers must be able to adjust in hours instead of days, with a range of tools that allow for intuitive collaboration.

Why businesses are adopting AI and ML tools into app development

The need to meet these demands — and be positioned for success going forward — has companies integrating AI into their operations more and more.  This increase in adoption is driven by access to high-quality learning models, and the necessity of steering away from investment in slow and expensive infrastructure for data management.

And the pace of adoption is only increasing.  A recent Forbes article said that more than half of organizations would spend between $500,000 and $5 million on AI technology and talent — up by more than a third over last year.

Projected spending on AI technologies will be $98 billion by 2023, according to IDC — a yearly growth of almost 30% between 2018 and 2023.

Companies are gravitating towards AI-technologies because they speed up development, integrate efficiently and safely, and make scaling effortless.  AI algorithms can automate many painstakingly arduous tasks that previously would have sidetracked developers for hours upon hours, freeing up time to focus on more high-value tasks.

Increasing velocity through a streamlined process

Creating velocity in both app development and adoption depends on a fast design process. From concept to prototype to iteration to approval, app development has to move quickly while maintaining peak standards. AI-powered machine learning infuses design software with new tools that gives developers newfound freedom to create and test with speed and precision.

AI gathers and processes data on a whole new level, automates development and puts ML-tools to work.  These tools aren’t pushing talented developers aside, but rather extending their capabilities by providing better source code analysis, automated help with code production, and rapid prototyping.

New low-code design software, aided by AI, lets designers build and integrate more easily with a variety of relevant digital technologies such as intelligent chatbots, wearables and conversational apps.  Thus, app development software meets the needs of audiences that are embracing textured, interactive and customized online experiences.

So, while lots of coding still requires laborious, line-by-line work by developers, AI-powered low code software is cutting down on expensive design bottlenecks.  This not only saves time and money, it reroutes developer energy to the constant innovation of new online experiences rather than the maintenance of old ones.

This includes the development of platforms like MXDP’s, the utilization of Progressive Web Apps (PWAs), and the embrace of design ecosystems like intelligent development environments and OpenAI.  These tools are changing how businesses operate, and how customers engage with them.

ML-powered algorithms and AI-driven analytics provide not only deep insights into how apps are being used — and can be improved — but they also connect to other tools that are revolutionizing how businesses design innovative systems.  Developers are using AI to build apps that fit into a modern business ecosystem and solve modern business operation challenges.

The next step in the ongoing digital transformation of the enterprise workspace is continued integration of artificial intelligence and machine learning.

Resistant companies that disregard AI do so at their own risk.  Embracing and integrating AI into core business operations might not result in a valuation of $150 billion within five years but ignoring the clear signs of change could result in no business operations in five years.

Learn more about our industry-leading low-code app-dev platform, HCL Volt MX, which features an AI-powered built-in test recorder that generates test cases to be executed on the cloud as part of the continuous integration/continuous delivery, or CI/CD, pipeline. 

The Banking Industry Is Being Totally Disrupted. Are You Ready to Solve These Challenges?

9. Januar 2022 Posted by HCL Digital Experience Team

Dramatic digital transformation requires innovative solutions. Learn what you need for a digital experience platform to succeed.

A digital revolution is reshaping banking and transforming how nearly everyone deals with their finances.  According to a study of digital banking attitudes, which surveyed 1,500 consumers, four in five customers prefer to manage their finances digitally, while roughly eight in 10 handle their banking activities from a smartphone and/or laptop/desktop.

Clearly the days of patiently waiting in line at the local branch to start a mortgage application process, invest in a money-market account, or get a transaction receipt are over. Customers nowadays are making deposits, transferring money (sometimes accompanied by animated GIFs), applying for loans, and tracking every detail of their finances from wherever they are at all times of the day. There are also new companies shaking up the industry overall. From app-controlled stock trading to financial “institutions” that have no brick-and-mortar presence at all. It should be no surprise that digital banking is here to stay.

What remains unclear is how banks and even new startups can best meet the challenges posed by such dramatic digital transformation. Doing so means incorporating new digital technologies and satisfying rising customer expectations, all while maintaining profits amid a landscape of fierce competition and innovation. And the rock-solid level of security required for any financial transaction is paramount.  

Banks face major challenges today. Not only have core banking activities gone digital, but institutions from adjacent industries are now embedding banking products into their offerings (think Facebook, Venmo, Affirm, Acorns, etc.), blurring the lines of what is and isn’t a bank.

The challenges facing banking institutions are varied and urgent:

New customer expectations. Banks are competing not just with other banks, but with every company in every industry that gives customers a fully engaging user experience. Customers expect their banking to be as personalized and convenient as shopping online or streaming a show on a mobile device. Providing banking tools on a dynamic interface is a crucial ingredient to connecting with customers who have grown accustomed to such features.

With HCL DX companies can deliver such experiences using out of the box low code tools that open up the development process to non-specialists, speeding time to market, maximizing the innovation cycle for IT & Dev teams and creating more diverse and powerful user experiences across multiple channels.

Legacy applications and systems and the need to scale. Adapting is hard especially when the systems are old. The financial sector still relies on very outdated systems, which endangers daily commerce, makes implementing new tools difficult, and puts a heavy load on the decreasing number of specialists who can fix issues for technology designed 60 years ago. Being able to deploy your digital experience solution wherever and however you want is key.

HCL DX works with any on-premises, hybrid, or cloud-native solution, making it easy to customize the environment and meet the specific needs and business goals of banking institutions. This flexibility enables remote operations, allows for portions of your data to be kept on-prem, if needed, and speeds up the automation that powers time to market of new products, providing scalability.

HCL DX also integrates with more out-of-the-box solutions and technology than any other DXP in the market, including legacy systems. This means that you can preserve the value of your existing investments, while modernizing the user-facing data, systems, and processes.

Ever-more-urgent security concerns and regulations. A modern banking environment faces security risks unprecedented to the industry. A single institution may have thousands, if not hundreds of thousands of linked computers and devices in its network, and that doesn’t even include the social, cloud, and mobile channels in the mix. In 2021, a bank’s reputation is based on keeping an attack at bay. Maintaining security on such a large scale is essential.

With HCL DX security is baked into its DNA. Rules-based and customizable security ensures petabytes of sensitive data is kept secure every day.  Features include end-to-end encryption, multi-level authentication, and role-based access that allows for total control over access to data.  HCL DX even has NSA-level security protocols, helping deliver the trust that’s needed in those financial moments that really matter.

Data silos slow productivity. Banking is rife with divided departments and isolated systems, reflecting the vast offerings most institutions provide, including retail services, loans and financing, financial planning and investing, insurance, retirement planning, and more. When key information across these services can’t be shared with ease or speed, customers get frustrated and may take their business elsewhere.  The right digital experience platform is one that is tried and trusted to bring all these legacy backend systems together into a seamless experience on the consumer end. Closing the gap between back-end data to the digital touchpoints being engaged with helps drive both efficiency and growth.

HCL DX provides over 2,000 APIs that connect your data, applications, and processes seamlessly, with an architecture built for more than just websites. Being able to build custom apps more quickly and support more digital channels that can be accessed over multiple experiences is where HCL DX excels.

For institutions looking to address issues of data integration, user expectations, rising security risks and new tech adoption, a DX platform can offer a unique toolkit of solutions. HCL DX brings key functionality to an industry serving an evolving customer-base with systems in need of an upgrade. HCL DX is designed specifically to meet the business-critical needs facing banks today, with a range of capabilities suited for this next era of banking.

The HCL DX platform is trusted by financial institutions around the world and has helped improve their customers’ journeys. Here are a few success highlights:

  • HCL DX provided highly secure support to an online banking institution that needed help developing stronger user authentication, delivering a 50% faster time in delivering sleek transactions  
  • The platform helped a financial institution to refresh and redesign its mobile capabilities to make its customer experience more robust and responsive, leading to a 40% increase in self-service mortgage application conversations 
  • HCL DX improved the functions of web services and product portals for a global bank looking to better cater to partners across banking services, leading to 24% increase in revenue

A digital experience platform can help resolve many of the business-critical challenges facing banks today. But only HCL’s DX platform resolves these issues with a combination of speed, flexibility, and out-of-the-box efficiency built to handle modern banking needs.

For more information on HCL DX click here.   

Why Low Code Will Not Kill DevOps – It Makes It Stronger

6. Januar 2022 Posted by Andrew Manby

While its roots can be traced back to rapid-application development (RAD), low-code application development started to gain serious momentum about three years ago; some of the DevOps community had initially dismissed the trend as the plethora of approaches from no-code to low-code for professional developers started to enter the market.

At the time, enterprises of all sizes had embraced agile software development processes, moving to cloud infrastructure for some critical workloads and using test automation tools widely. DevOps emerged as an essential discipline.

In a recent report, Gartner predicts that the low-code development market will increase by 22.6 percent, to a total of $13.8 billion in one year, so it’s clear that the obituary for low code was premature.

With thousands of medium to large enterprises either already adopting or are planning to adopt low-code for professional development, and DevOps’s growth continues. Rather than expecting Low code platforms for professional development to replace the DevOps model; instead it places an emphasis on a robust software development lifecycle working with the business and IT to increase the velocity of transformational digital experiences. Here’s how:

1. The Need for Speed

During the early days of the Covid-19 pandemic, many organizations were compelled to accelerate their digital innovation to adapt their business activities to the new norm, or find new ways to compete against nimble competitors to stay afloat. In order to deliver their services to more customers and employees, they began to switch to low-code development platforms to deliver solutions faster.

Low-code software is easy customizable, can fit any organizational needs, doesn’t require in-depth coding skills, and speeds up development. Low-code platforms feature a host of pre-made tools to develop an app in a matter of hours, instead of weeks or months.

The low-code development platform HCL Volt MX, for instance, features integrated DevOps services and automated testing capabilities (like an AI-powered built-in test recorder that generates test cases to be executed on the cloud as part of the continuous integration/continuous delivery, or CI/CD, pipeline).

It doesn’t replace developers, but rather helps to automate their work and lets them focus their time on new features and big ideas, rather than on coding repetitive, but essential, tests, or on figuring out the backend complexities.

2. A Confidence Booster

With a low-code platform, DevOps teams get automated tools for testing, deployment, security, data management — all of the backend development — plus frontend and design. This is a set of very different skills and expertise, but such a simplified development process allows almost any developer to work on an app through its full life cycle.

Even if an aspiring coder from the organization’s marketing team builds an internal app, DevOps team won’t have to worry about build validation or version control because low code enables a continuous process.

One small DevOps team can efficiently and confidently manage building and deploying an app from any developer. It can also deploy these apps across multiple devices — with very little learning of different programming languages required. Low-code platforms, like Volt MX, include pre-wired components, templates, and sample apps for smart speakers, wearables, AR, PWA, native mobile, and others.  

3. Strategic Focus

Once low code frees the organization’s DevOps teams from repetitive tasks and lowers workloads, they can concentrate on more complex problems, like upgrading and maintaining existing enterprise-class apps — enterprise resource planning comes to mind — or work on other high-value digital and operational strategic initiatives.

When a European energy giant decided to future-proof and digitize operations, it turned to HCL Volt MX. With a vision to lead the industry by focusing on renewables as well as providing energy to those who lack it, the company’s digital team chose to develop a suite of apps — for employees and customers — to foster this transformation.

Instead of hiring a small army of software developers to build and deploy apps — varying from SaaS for energy plants to spare parts collaborative solution — the company took advantage of a single development platform to save both time and money.

Long Live DevOps and Low Code! 

Low code for professional developers is best suited for developing consumer-grade mobile and multi-experience apps. Whether an organization is trying to digitize an old process, or create new ways to engage with consumers, business partners, customers or employees, low-code development helps organizations be more responsive and agile — just like a good DevOps culture. With the ever-rising demand of a digital-led economy and the subsequent shortage of development talent,  by adopting the velocity of low-code development approach we can enhance the power of the developer (and the DevOps) models to meet the next business challenge.

Your Questions about Domino’s Latest Release – Answered!

21. Dezember 2021 Posted by HCL Domino Team

Last week, we hosted a webinar about the latest version (v12.0.1), and we have to say, our Domino customers are an engaged bunch! We had close to 200 questions asked in less than an hour and we’ve distilled them down to a Q&A, below.

For those who joined live, we apologize for the audio issues due to GoToWebinar experiencing global tech issues. We’ve since re-recorded the session and you can catch the recording here:

The latest Domino version is now available for customers with a current entitlement on the HCL software license & download portalIf you do not have an entitlement, please reach out to HCL sales and don’t forget to check out resources in our upgrade guide or reach out to our technical experts to start planning your upgrade.

2021 was a big year for us with the major release of v12, and we’re happy to be ending the year on another great release. Thank you, Team Yellow for your support, ideas, and feedback. We look forward to an amazing 2022!

Happy Holidays from the Domino Team and never forget: #dominoforever

UPGRADES & LICENSING

Q: I am running Domino v9 on my server, how easy is it to update to v12?  

A: VERY easy! For more information please watch the replay of this upgrade webinar or speak to an HCL technical expert here 

Q: Can older Notes clients be upgraded directly to v12? 

A: Yes, the fastest option is to uninstall the previous client and install v12 with the same data directory.

Q: Does Domino v12.0.1 work with a v9.01 server? 

A: You can upgrade a v9.0.1 server to 12.0.1. Domino is backward compatible so Notes Clients of version v12.0.1 can access v9.0.1 servers.

Q: For a Domino server dedicated to SMTP messaging, what are the considerations for migrating from version 9 to version 12?  

A: It’s easy. We cover more on that in this upgrade webinar or you can speak to an HCL technical expert here.

Q: I am running v9 Domino servers with mission-critical apps that are nearly 25 years old. I need to update my servers, but I also need to update my apps so they can be available via web without Java requirement. Is there a good path to update the web interface of these older applications that rely on java for the web interface?  

A: We’re excited to learn more about your specific case but short answer is yes, that can be done! Please talk to a technical expert who can guide you through this process here..

Q: Is there a trial version of HCL Domino v12.0.1? Or is it possible to buy a single license for server and client (Notes, designer, admin)?
A: Yes, please contact your HCL sales representative for a trial or single license.

Q: As a consultant, can I access a test version for customers?  

A: Yes, you have a few options.  

  • Business Partners have free access to the PartnerPack which allows you to set up demo environments for customers  
  • You can use our sandbox environment here 
  • You can get trial licenses issued by HCL sales 
  • You can talk to an HCL technical expert.

Q: Is HCL Nomad a separate product or does it come with Domino?

A: HCL Nomad is available for iOS, Android, and also for web browsers. It comes with your Domino CCB license.

Q: How does licensing work? Do you charge per user or per server? 

A: Different license models are available. What we recommend is the “per authorized user” licensing called “CCB.” Please read more about it here.

Q: I am unable to locate 12.0.1 in my account.  

A: Please reach out to HCL support to check your account. Your license might have expired.

DOMI 12.0.1 FEATURES: DOMINO ONLINE MEETING INTEGRATION

Q: Can I integrate MS Teams and Zoom into Notes 12.0.1 calendar at the same time? 

A: Yes, however when hosting a meeting you will need to decide which meeting platform you want to use for that meeting.

Q: Are other online meetings such as Teamviewer, RingCentral, or Google Meet be integrated in DOMI? 
A: DOMI is open-source. You can add support for more vendors here.

Q: Regarding DOMI, do you need a new token for each meeting? 

A: No, the token only needs to be obtained once. Based on the platform used, it expires 90 days after the last time it was used.

Q: Will DOMI be included in the new release version’s repository, or do we need to have separate exe for it?

A: Customers with Notes 11.0.1 need to apply a mail template modification. Starting with Notes 12.0.1 those improvements are already part of the mail template shipping with the product.

Q: Is there any plan to extend DOMI to also be used in Verse on-premises and Traveler? 

A: Yes, it is on the roadmap for Verse Web and expected to be delivered next year.

Q: Is DOMI a user self-configuration only, or is a global configuration for a specific meeting service possible? 

A: The meeting services can be configured (enabled/disabled) by the administrator.

PROJECT RESTYLE

Q: Is “Project Restyle” available for all users? 

A: Not yet, but if you like it, please vote for it here.

Q: Does the restyler work for Domino apps developed in early versions? e.g. v7, v8, v9? 

A: Yes, the main purpose is to quickly update the look and feel of applications that were developed in previous versions. It even works for apps developed in V3.

Q: If you restyle a database, is this compatible with older versions of HCL Domino? 

A: Yes, the design that is applied is using standard technologies that are compatible with any supported version of Domino.

SECURITY AND BACKUP

Q: Does Domino 12 have multifactor authentication?

A: Yes, Domino 12 supports two factor authentication. TOTP is the supported standard. Read here for more details.

Q: For security, does Notes client support 2-factor / multi-factor authentication?

A: The Notes ID file itself is already a two-factor authentication. (You need to have the ID file and know the password.) 2FA (TOTP) is available in Domino for web applications, and we are working on TOTP 2FA support for Notes clients. Vote for this idea for Notes client.

Q: We are currently testing domino 12.0.1 for MFA. We are using the Authy App as the authenticator to authorize web login. Will you have any HCL web authenticator apps available in near future?

A: Since we are using TOTP based on RFC6238 there is no need for an HCL branded 2FA app. Any existing app which supports this standard will work.

Q: Are there options for two-factor authentication using Phone/SMS code? 

A: You can get SMS 2FA support from business partners like Cyone.

Q: In previous versions, the way to install SSL licenses was done through OpenSSL and KYRTOOL. Is the way to apply SSL keys still the same in v12 version? 

A: SSL certs is now much easier with the new Certificate Manager that is built into Domino. See this article for details.

Q: Are there any plans for an external caution warning for email users to recognize external threats or spoofing emails? 

A: Yes. Vote here and receive a notification when its available.

Q: Any chance of implementing blockchain framework within Domino security in upcoming releases?  

A: Vote for this idea.

Q: Is there any third-party backup solution supported by Domino 12.0.1?

A: Yes, there are several vendors who backup solutions for Domino. If you can’t find one to your liking, start with the integrated Domino Backup and hook it up to your existing solution. Read more here.

MAIL

Q: Any news on the Domino Open Mail client strategy?

A: We are working on it and expect to share a clearer timeline in the coming few months.

Q: When are we going to see support for Apple Mail (as a supported mail client for Traveler)?

A: Apple Mail (iOS) is already supported for Traveler. Support for other mail clients will be part of the ‘OpenMail’ initiative.

Q: Can HCL Verse be configured to be my default email client? 

A: Yes!

Q: When is Domino 12.0.1 available with DKIM (DomainKeys Identified Mail)? 
A: It is currently available.

Q: I’ve heard about a Notes Client in the future build on Electron. Is this true, and can you give us some insight on this please? 

A: In addition to the Notes Client, we have released HCL Nomad Web. A client that provides the functionality of Notes within a web browser with no plugins to be installed. Read here for more details or to try it out.

OTHER DOMINO FEATURES: NOMAD, HEI, DESIGNER AND MORE

Q: Can we use HCL Nomad with v12?

A: Absolutely, YES!

Q: Is Nomad available on SoFy?

A: No, but you can try Nomad by using the Nomad Sandbox here.

Q: Will there be a Linux client? 

A: There are no plans for a native client on Linux, however you can use HCL Nomad Web, which is a progressive web app (PWA) on Linux.

Q: Is there a scope for other OS platforms or does HCL emphasize more to browser / mobile-based application development running on Domino Servers? 

A: Major operating systems and platforms are supported for client, server, mobile and browser. You have the full freedom of choice!

Q: I use Enterprise Integrator v11, which is not compatible with Domino v12. How can I leverage the new v12 features (i.e., Nomad Web) while also running the critical HEI piece we use for many of our applications? 

A: We have just released a new version of Enterprise Integrator 12.0.1. Note that it is not part of your Domino license but is included in Domino Volt.

Q: Do you plan to add Bootstrap 5 support for Xpages? 

A: Yes, vote for this idea to be notified on updates

Q: Is it possible to only show field values in the properties box to managers and designers and not to every user? Hiding the design is possible, but it also makes debugging more complicated. 

A: We agree on this enhancement. Please vote for this idea.

Q: Is there an update for Domino Designer?

A: Please add your ideas for improvement here.

Q: Is there a community edition of Domino Designer v12 to try it out? 

A: There is no longer a community edition. For a trial license please contact your HCL sales representative or use our Nomad sandbox for testing.

Q: Are there any updates in the Domino Designer client? 

A: Yes, a new Domino Designer 64bit is available with more features. Read here for details.

Q: Will there be an admin or designer client for MacOS?

A: You get to help decide! Vote for this idea here.

Q: Is the new “Notes_Designer_Admin_12.0.1_Win_English.exe” 64-bit, or still 32-bit?

A: Both 32bit client and a 64bit client are now available on HCL Software License & Download Portal.

Q: When will DCT get an update for definition rules in Template 12?

A: Definitions are being updated at present. An improved DCT version will be provided soon. Vote for this idea to receive a notification when it’s done:

Q: Does 9.0.1FP10 run under W2K16? 

A: Yes, for details see the system requirements for Domino v9.0.1FP10. However, it is highly recommended to upgrade to a newer version of Domino

Q: Does v12.0.1 support Windows 2022? 

A: Yes, Domino v12.0.1 supports Windows Server 2022.

Q: Is Microsoft ending support for MS Windows 2016 in Jan 2022? 

A: Yes, please see the documentation here.

Q: What is the status of Domino Rest API?

A: Domino Rest API is currently in beta.

Q: What is the next major step you have for Domino in 2022?  

A: The next milestone is Domino v12.0.2. In addition, the next major version is also being planned! Stay tuned.

TRAINING

Q: Is there any free training on setting up Domino and how to use it from scratch? 

A: Yes, training is available on the HCL Software Academy. More training will be coming soon!

Q: We have new engineers interested in Domino admin training, where can they start? 

A: We’re excited to have new engineers join our community! A good place to start is the HCL Software Academy, check out resources such as knowledge articles, product documentation, and the ideas portal here, and we even have a book on Domino 12 administration (in German) available on Amazon.

OTHER

Q: Where I can find an HCL Domino t-shirt?  

A: Ask your friendly HCL representative or join one of the next conferences, e.g. https://engage.ug/

Q: Did you know that NCUG showed cool Domino-based solutions that look great? Check them out here.

A: Thanks for sharing, amazing content indeed!

Why You Need to Be on the Latest Version of Domino (v12.0.1)

15. Dezember 2021 Posted by HCL Domino Team

This has been a big year for Domino! In June of 2021 we released v12, which includes mobile- and web-ready app capabilities, a low-code citizen development app builder, and cloud-native deployment options in addition to our on-prem install. We are continuously working to modernize this time-tested and proven platform, and we’re excited to announce the latest version – 12.0.1. 

With Domino’s new improvements, and more to come, there are three areas where Domino really shines and are the reasons why Domino continues to power 40% of the Fortune 500 and large enterprise businesses around the world.

>> Watch this webinar to learn more about the latest release and the following three key values that Domino delivers better than anyone else:   

  • Low Total Cost of Ownership: Real cost savings come from the fact that Domino is an all-in-one solution with everything built-in: app-building capabilities, messaging, server, database, directory, and rock-solid security. You don’t have to buy, maintain, or worry about all those separately. Not to mention, migrating core business applications to new platforms can be risky and expensive and yield no net-new value.  
  • Secure to the Core: Security is built into the DNA of Domino. Domino keeps information available (no downtime) and safe, while ensuring smooth business operations.  
  • A Strong, Future-Proof Roadmap: You need to make sure you are choosing IT infrastructure decisions that make sense for your future roadmap. HCL has committed to supporting your ability to run and deploy where it makes sense for you on a cloud of your choice — so you can evolve your application and process investment at the pace you want. 

What’s New in v12.0.1 

The latest version is now available on the HCL Software License & Download Portal  and is the foundation for what’s to come with Domino in 2022.  

HCL Notes Client 

Domino Online Meeting Integration 

The Notes Client 12.0.1 provides native integration of online meeting platforms like Zoom, Webex, GoToMeeting, Teams and, of courseSametime MeetingsFrom within the Notes calendar, users can more easily schedule online meetings using their preferred platform without having to install a plug-in.

 

 

 

Improved Workspace Design with HighResolution Icons 

The new Notes client allows to use high resolution icons for your databases, which makes a big difference to the look and feel of your workspace! No need to stick to small and oldstyle 32×32 pixel database icons anymore. 

We have already updated our standard templates with new icons, will you update yours?

 

 

 

This new workspace design is based on a number of ideas, e.g. this one, thank you for submitting this request, Fredrik 

Advanced Properties Box
You asked for itand we are delivering an all-new and resizable document property box:

 

 

 

 

Thanks to panagenda, the new advanced properties box allows to search for field names or values, it also provides a requested ability to copy to clipboard or export to a CSV file:

 

 

 

 

 

 

 

But wait, there’s more! We also managed to deliver a few more features, such as: 

Furthermore, we are introducing support for Microsoft Windows 11 and Apple MacOS Monterey.  

HCL Domino Designer 

We have already provided a 64Bit Notes client in betaand based on your request (thanks, Yunus), we are now providing a 64-bit Domino Designer client.

Domino Designer v12.0.1 provides the ability to include highquality icons for rendering and enables developers to optimize the database full text index by defining which fields to be included in the index  a feature that many customers were requesting (this idea was originally posted by Tom).

Another key feature is a new method that allows you to sort search resultsa feature based on this idea from Christopher. The new QueryResultProcessor enables to build views that display data from multiple databases (thanks to Jimmy for this idea).

Several smaller issues in our bootstrap implementation were also fixed in this release. 

HCL Domino Server 

With Domino Server 12.0.1, we are introducing support for Windows Server 2022 (as requested here by Kunio) as well as a number of enhancements. Highlights include: 

In addition to all the features announced above, we’ve also included:  

This v12.0.1 release includes 227 bug fixes, more than in versions 11.0.1 and 10.0.1 combinedFor details see our fix list database.

When planning to upgrade your DAOS enabled servers, please review the knowledge base article KB0095401 and request the hotfix available for SPR # SSARC8LEQB if applicable to your environment. 

>> Watch the Replay

Happy Holidays from the Domino team!

Headless Content Management Is a Digital Experience Game Changer​

13. Dezember 2021 Posted by Marci Maddox

A company’s ability to deliver value to its customers and stakeholders is a topic that continues to be discussed at the leadership table.  Often, it comes down to how well the enterprise is connecting with its customers and the ease with which internal staff can create and deliver content and personalized experiences across a growing number of channels.  Rapid market changes and shifts in customer preferences have accelerated the need for organizations to invest in nimble DXP design such as  headless architecture, which decouples content development and its source from the actual content delivery and user experience. In response, IT leaders are bringing headless content management to the digital transformation discussion to enable flexible APIs and support agile web services to deliver content to any front-end design, across any channel or device.​

Rethinking Digital Experiences to Connect with Customers at Scale

The dramatic shift to digital has been universal; manufacturers are bypassing traditional retail channels with their first e-commerce stores, and banks are striving to meet client demands with streamlined online lending processes. The use of headless content management systems (CMSs) has grown in popularity due to the flexibility it affords front-end developers to turn ideas into reality and rapidly deliver content that connects with customers at scale. Such systems offer a back-end content engine with a robust API framework to support multichannel experiences. Marketing teams can have the freedom to design stunning experiences that capture the consumer’s attention and the confidence of knowing the CMS will handle the content permissions, security, and data privacy as necessary.With a growing set of data sources that feed a compelling digital experience, an API-first approach is essential to the long-term sustainability of a CMS. Having a solid set of integration points allows developers to spin up new sites or take them down quickly without constraints on how the data is managed in back-end systems. The headless approach supports a modular plug-and-play model allowing one CMS to support multiple department requirements. Imagine a university alumni group using a commerce tool tailored for donations, while at the same time the institution’s athletic department needs a mobile app for purchasing game tickets. Both can draw from the same content assets to maintain brand consistency that builds awareness and taps into alma mater pride.

Tenuous homegrown solutions cannot scale to meet the demands of today’s digital consumer. The effort to change a brand’s front-end experience could take weeks or months of coordination between IT and the business stakeholders. With headless content applications, developers can change any part of the site without impacting the rest of the IT stack. This level of agility and flexibility will continue to play a critical role in future CMS investments.  The primary benefits of headless content applications include:​

  • Ability to orchestrate a seamless experience spanning all touchpoints​
  • Agility to swap in modern technologies more quickly and easily​
  • Lower development costs to make digital experience changes​
  • Simpler and standardized integration points resulting in more choices and scalability​
  • Ability to deliver value-based experiences to the market faster​
  • Fewer dependencies on developers and publishers when delivering content

Extending the Power of Headless with the Value of Cloud-Native Solutions

By their nature, headless content applications require skilled resources to connect platforms together and support iterative deployment operations. Cloud-based solution providers aim to reduce the processes, tooling, and the time it takes to bring a new solution to market. Enterprises can use hosted solutions to provision the sites in minutes, and outsource the maintenance tasks as well. Some organizations want the full power of a headless CMS but lack the developer skills to make it a reality. In this case, working with a DXP vendor and their partner network can ease that burden and allow the business to lean on the ecosystem’s expertise to realize the full potential a headless CMS offers.

Where the traditional CMS includes the front-end technology, site owners often find it does not meet all their needs or limits their way of working. In the end, they must customize the application or change their internal processes to match the technology’s structure. A headless CMS should include a reference implementation to allow the teams to see how content will be delivered to the end consumer and how to best utilize the APIs to streamline the publication process. As groups transition from a legacy full-stack CMS model, they may need to stage the roll out of a headless CMS and trial it to gain user adoption. The cloud offers a low-risk option to test and learn how the headless system behaves under high performance scenarios.​

Delivering Next-Generation Experiences with a Headless CMS

In speaking with different organizations on their journey to improve the customer experience, IDC has observed that many are at a crossroads when it comes to investing in their next CMS.  On the one hand, they seek modularity, freedom in design, and development controls; on the other hand, they want a codeless content environment that is easy for their marketing teams to use while meeting elevated levels of security and data privacy. CMS providers are tackling these  requirements with a headless platform tailored to the business user, an “app store” type of experience, and an API framework to support a variety of integrated data sources that bolster the digital customer experience. Separating your front-end and back-end systems, with either a headless or decoupled CMS implementation, enables organizations to be more agile in delivering a customer experience across any channel or device in less time.

See How Low Code Can Scale up Your Business

9. Dezember 2021 Posted by HCL Volt MX Team

When it comes to growing your business, achieving scale at the right time is essential — and one of the trickiest and most expensive challenges there is. Low code helps scale your IT systems and resources and this allows your business to grow and innovate in a sustainable way. Achieving scalability allows companies to serve their audiences better, no matter the size, and increase sales and productivity without suffering in other areas. Low-code development is making this more attainable than ever.

Organizations that use low-code platforms, which increase developer productivity and speed to market, ensure that they can expand and grow as necessary to meet the needs of the business.

Check out HCL Volt MX, an industry-leading low-code platform that makes creating enterprise apps at scale — fast.

Here’s how low code can help scale up your ops and resources to drive business and economic growth:

1. Build once, deploy anywhere

A major feature of HCL’s low-code platform is its seamless cross-platform deployment, which gives developer teams the flexibility to scale as needed. By designing apps with a universal language, they can deliver dynamic user experiences over multiple devices and operating systems.

Your existing developers don’t have to become overnight experts in iOS, Android, or other operating systems to quickly build and deploy impactful experiences from a single code source. Low-code platforms help businesses to deploy with complexity and speed — and achieve scale in the process — for a wide variety of applications, from native apps to PWAs, from wearables to kiosks and beyond.

2. Integration without limits

By removing backend complexity, the Volt MX platform unlocks existing data and business processes, giving developers the ability to connect diverse systems and datasets with ease and efficiency. This not only drives scale but can reduce time-to-market by more than 60%.

This low-code platform also bridges functionality to legacy systems. Seamless integration with these often complex and antiquated systems allows companies to extend their capabilities and drive value from their existing investments. Not having to do extensive and expensive data migrations, or rewrite millions of lines of code, means that your developers can focus on your organization’s app user experience and the customer or audience demands. If you are looking to scale, isn’t it better to focus on the market needs rather than on hand-knitting together ancient databases?

Seamless integrations and bringing your backend processes and data forward in an elegant app, helps businesses maintain efficiency and extend the lifespan and productivity of their existing systems. In turn, this fuels ROI while creating more opportunities to properly scale.

3. Improving IT processes

Scaling is only possible if the IT systems and processes required for optimized operations are functioning smoothly. Those processes must be constantly maintained, debugged, and upgraded — and low-code makes this easier.

Extensive coding, debugging, and testing is time-consuming and draining on the creative and problem-solving capacity of dev teams. It’s not surprising that enterprises are eager to embrace tools that allow their professional developers to focus on more important and higher-level tasks.

With pre-built modules and a visual UX featuring drag-and-drop features, Volt MX frees developers from hand-coding and gives them the autonomy to focus more on the digital solutions that will grow your business. Low-code platforms empower companies to focus more energy on higher-value projects, through automation that saves time, reduces cost, and allocates resources efficiently.

4. Expanding capabilities while creating excellent customer experiences

Many businesses adopt a low-code platform to help address challenges of digital transformation and achieve results faster than traditional solutions. For example, a major health insurer with premiums of more than $1 billion needed to expand its digital offerings to include mobile in order to meet customer needs.

Using Volt MX it launched a mobile app that extended the hours of customer service and delivered a new level of convenience and functionality to its users, all without overwhelming IT teams or swamping the bottom line. An extensible scalable mobile experience is helping this company to stay connected with its customers wherever they are. 

5.Solutions for urgent challenges

When a power and electric utilities company in Ireland needed a new system for its field service technicians and needed it fast, it turned to Volt MX. 

Maintaining the existing system meant bridging outdated legacy hardware and software to a mobile platform that could carry it into the future. With Volt MX the company was able to quickly update its mobile technology stack and deliver better efficiency for its workforce without suffering any slowdowns or service lags. It was able to urgently scale its operations and deliver better services to its customers. 

Helping businesses grow 

Growth can quickly become problematic if the resources needed to sustain it ― both financial and human ― overwhelm the entire enterprise and create a burdensome cycle. Healthy growth must be sustainable, and low code technology gives businesses a modern path to scalable operations.

Forward-thinking leaders know it needs to be a fundamental part of any future technology strategy. Are you ready? HCL Volt MX, an industry-leading low-code platform, helps you deliver enterprise mobile apps at scale. Try it out — free — with our trial.

I Remodeled My Kitchen and I Joined HCL. (One of These Things Was a Bad Decision.)

9. Dezember 2021 Posted by Henry Bestritsky

My wife and I wanted a new kitchen — even though our ten-year-old appliances were high-end Subzero and Wolf that we acquired when we bought the house last year. So, we paid a ton of money for the most modern and popular replacement appliances that money could buy, and we could control by apps on our phones — and, of course, are Alexa connected.  Two months later, our fridge broke, and when the repairman (after waiting three weeks) came over, he said with a smile, “this kind of stuff does not break with the older ones.” I also smiled because the day before, I had joined HCL and was going to be able to work again on one of the classic technologies of the world — Domino. Another kind of “old stuff” that just doesn’t break. 

I want to be clear, I’m not a nostalgic person when it comes to tech (I do get nostalgic, however, when it comes to people, and over the years I’ve worked with some of the smartest there are.  If you think you are a ten, surround yourself by twelves, I always say.) To demonstrate this, I first worked for many years at Binary Tree, which was a top partner to IBM and helped organizations adopt Lotus (which would later become Domino) for automating their business processes. Once Domino stopped being innovated and invested in, I moved over to Microsoft when Office 365 came on the scene. I probably helped migrate millions of people away from Domino and onto Office 365. After getting many people for years to adopt Domino, I then made a living literally getting people off it. This wasn’t how it should have had to be! 

Frankly, for years, I have tried to find a replacement for Lotus/Domino.  I was like Indiana Jones looking for the Holy Grail.  As time and technology progressed, the words, “low code” and “no code” started popping up onto the scene from companies such as Mendix and Outsystems.  Other players more on the no-code side also appeared, such as Airtable and Formstack.  IMHO, I think that Airtable is an amazing tool and wish that our previous Domino owner could have created exactly the same thing. 

Even though Airtable is an uber spreadsheet on steroids, it is still not Domino.  Frankly, I have concluded that nothing is.  Nothing compares to what Domino can do. That is why companies are still running it, producing products, helping people, and making money.  Ok, it sounds like I am pushing Domino, well, maybe a little.  How could I not?  Don’t you smile if someone asks you what your first car was?   

This is the first installment in a new blog series, called “Henry’s Hot Seat. The Low-Code Lowdown,” which will delve into the low-code/no-code market and the products that support that market — providing cost-benefit analyses, risk analyses, and opinions on security, market trends, and the massive digital transformation companies are experiencing due to the pandemic. And, I will show you why Domino still dominates after 30+ years.  

And I will talk about the low-code companies that are out there, such as Mendix and Outsystems. And I’m going to ask you tough (but basic) questions like: If you think that Domino locks you in and constrains you … why the heck would you want to go with those guys?  I’ll put that question another way in my next blog: “You Want to Migrate from Domino to Outsystems? I Have a Ford Pinto to Sell You (Or, for you Millennials, Let’s Talk About Solarwinds).”

Modernizing Domino Applications

6. Dezember 2021 Posted by Gary Rowan

For over 25 years I have built, administered, and re-engineered thousands of Domino applications. We are now engaging customers and providing guidance on how to modernize these business applications, extending their investment in proven technologies, and doing so in a manner that will not break budgets. 

Why Modernize?

Modernizing applications goes hand in hand with the digital transformation happening in our world today. It provides for greater agility, mobile access, a modern user experience, and a future-ready platform. You must be thinking “how can it be possible for all of those to lead to a reduction in cost?” Not only will modernization do just that, but there is a compelling opportunity to increase the ROI and agility for your applications as well. Modernization extends the lifespan of applications while taking advantage of new technical frameworks, modern programming languages/technology stacks, and infrastructure platforms. Add in the capabilities of the cloud, and we can accomplish all of this while at the same time providing increased efficiency, agility and scalability for future enhancements to applications. And do not forget about the user experience. I have seen firsthand the value modernized applications bring by providing tools that give valuable time back so more can be done with our day. When done correctly, application modernization will take this to a whole new level by adding more flexibility, more functionality and more time for all users.

One of the most important things I have learned is that modernization does not equate to rewriting your applications from scratch. Existing applications contain valuable data, business rules, processes and back-end system integration that must in some form remain in place when deciding on your path to application modernization. These applications are investments that provide underlying cost savings and finely tuned efficiencies that are not easily measured or seen – until you try to replicate that on another platform. Unfortunately, many companies invest down the modernization path only to find it much more difficult and expensive than they initially thought. Taking advantage of what is currently in place is crucial in keeping costs down and minimizing disruptions in your journey to modernization. Having to recreate or losing mission critical features, efficiencies, and already proven application functions must be avoided.

One last, especially important item…. Mobility, Mobility, Mobility! This is at the forefront of modernization. Having the ability to use applications anywhere and from any device is crucial. This is necessary, as being able to get even the simplest tasks done anytime, anywhere, is one of if not the biggest benefit to modernization. It is difficult to rationalize or recommend any application modernization plan without it.

Modernization Expertise: What I have learned

Almost all of my customers have solicited estimates for their modernization aspirations. Some have been guided towards moving to a new platform, or re-writing and re-building apps. In every case they are shocked and dismayed at how large and expensive an effort it turns out to be — and often the effort doesn’t even replicate or improve their existing functionality. Many of these estimates include multi-year engagements where business needs will inevitably change during the modernization process. Still, many proceed down this path, often at significant expense, and only then do they become open to the value of simply modernizing their existing investment to bring it into the modern era. Along with the obvious development costs, IT leaders are tasked with taking into consideration the inevitable ongoing administration and application upkeep. Any modernization solution needs to alleviate all of this and be affordable in both short term and long term. Oh, and by the way, just to make it even more difficult, being able to connect to and integrate with disparate apps and web services from different vendors on different platforms is essential.

After thinking all of this through I asked myself, “how can we take a rapid design environment and rock-solid run-time like Notes and Domino and turn those strengths into modern, browser-based and mobile solutions for our customers?” As detailed in this previous blog entry, the economic benefits and ROI of Domino are well-documented. However, with all the tools and technologies in the market over the last few years, customers often become overwhelmed in selecting and adopting an entirely new platform, let alone having to recreate years of business logic, processes and data. What many do not realize is that when properly used, the modern Domino server already has these tools that can provide for this new modern environment.

Personally, my focus is always to provide solutions that are quick, impactful, and at the lowest cost possible. I take into consideration the impact on the users, as familiarity and processes need to be accounted for as well. Any modernization offering must enable customers to modernize in a swift, cost-effective way that provides minimal impact on users and IT staff. The main requirements of app modernization we produced were: 

  • Modern, browser-based user experience 
  • Mobile ready: access anytime, anywhere, and from any device
  • Flexible deployment (on premises or customers cloud of choice)
  • Future ready and scalable
  • Low code options to easily deploy new business functionality
  • Ability to integrate existing data
  • Ease of onboarding
  • High user acceptance, low user impact
  • Ability to integrate via APIs with other applications and web services 
     

Modernization: What we have built

We leveraged all those attributes and created a platform that will modernize Domino applications. That platform is called Compass. With Compass we are now able to provide a modernization path for our customers that takes advantage of existing design, and brings applications into the modern browser and mobile. And modernizing with Compass has proven to be 70%-80% less in time and cost when comparing with other platforms. Compass takes existing Domino applications and: 

  • Modernizes the UI into both web and mobile experiences (see below) 
  • Eliminates the need for the Notes client 
  • Redesigns your application layout and flow, if desired 
  • Moves the Domino environment to the cloud of your choice or on-premises 
  • Provides a rapid, low-cost modernization
  • Integrate HCL Domino Volt and HCL Volt MX applications in the Compass Workspace

Guiding your organization

App Modernization is an essential element of the digital transformation. There are so many different routes one can choose. But do not get overwhelmed. We as service providers must assist our customers in choosing what is the most cost-effective way forward with app modernization. Keeping in mind all the above, and trying to take advantage of existing processes will make this path easier to navigate. As you and your teams work through this process, I hope that sharing my experiences and insight will assist in what you can look for in taking this step in the most cost-effective way. 

Feel free to contact me if you would like to discuss your environment and where I can help.

How Low Code Delivers High Cost-Savings

29. November 2021 Posted by HCL Volt MX Team

See how low code can inject major savings into your business

When it comes to app development, time costs money. So does recruiting talent, performing maintenance, debugging and testing apps, upgrading infrastructure, and…. you get the point. If you’re not careful, costs accumulate faster than apps are designed and deployed, leaving your company in a vulnerable position.

However, if you have a dynamic multi-experience low-code platform that efficiently streamlines the app-development process, you can reduce spending and lower the total cost of ownership (TCO) with dramatic results for the entire enterprise.

That’s what low-code platform HCL Volt MX delivers for enterprises looking to innovate with a low-code solution: speed and efficiency throughout the app-development cycle that results in significant savings that can be funneled toward innovation and future strategy and investments.

Here’s are 4 ways low-code development helps to save money:

1. Helps avoid expensive recruitment costs

The competition for tech talent has increased dramatically in the past two years, due in large part to companies scrambling to accommodate employees and systems that can work remotely from the cloud. Don’t expect that to change: according to the US Bureau of Labor Statistics,  employment of developers is projected to grow by 22% from 2019 to 2029, much faster than the average for all occupations.

Finding, hiring, and retaining developers remains a major issue for tech companies, which makes hiring your way out of project challenges a risky and expensive approach. Instead, companies should invest in their own developers by supplying them with tools that simplify their job and free them from burdensome and rote tasks that get in the way of their natural design and development skills.

2. Shortens development time

Low code injects blazing speed and productivity into the development process, in a number of ways:

  • Rapid, visual assembly of pre-made components and templates eliminates a dependency on labor-intensive hand coding and hastens development time
  • A platform like Volt MX enables quick and seamless integration with back-end data, pre-existing applications, and legacy systems; this accelerates time-to-market
  • And, most importantly, experienced developers — freed from many of the operational burdens of development — can focus on addressing higher-level business goals and complex design ideas that ultimately boost the entire production cycle

3. Enabling an agile process

Low code lowers costs while modernizing high-maintenance apps.

For a major health insurer paralyzed by a siloed development process, a major change was needed to bolster its presence in the mobile space. 

The company adopted the Volt MX low-code platform and found success across a spectrum of outcomes, including a new agile methodology and the reallocation of IT resources that resulted in saved time and huge cost savings.   

4. Meeting ever-changing business needs more quickly 

Low code can respond with lightning-fast solutions that save money in the long-term.

When the COVID-19 pandemic hit, a Vermont-based power company needed a tool to connect its employees and make up-to-the-minute health information easily accessible to the entire company. It turned to Volt MX and within a week had a health and safety app that helped monitor the overall health of the entire workforce, in a timeframe, and at a cost no legacy system could come close to.

It’s safe to say that digital transformation is speeding up every aspect of how businesses operate. Keeping pace means valuing time and not wasting opportunities to maximize the talent of your workforce or the systems of efficiency they use.

HCL’s Volt MX is an industry-leading low-code platform, recognized both in Gartner’s July 2021 Magic Quadrant for Multiexperience Development Platforms and in The Forrester Wave: Low-Code Development Platforms for Professional Developers, Q2 2021. Don’t waste time or money. Use a low-code platform that optimizes both.

Learn more about Volt MX and schedule a demo to transform your business.

The Low-Code Advantage: Efficient Innovation

23. November 2021 Posted by HCL Volt MX Team

Enterprise app development is evolving at an unstoppable pace and the stakes are high for organizations that want to adapt. To meet the relentless demands of the marketplace, organizations are incorporating low-code technologies that kickstart productivity and enhance efficiency throughout the development lifecycle.

Low code allows businesses to launch innovation to new levels. Without resorting to an army of developers, low-code app development can be done in-house, with professional developers using low-code platforms and taking the reins to accelerate innovation.

According to Gartner, 75% of enterprises will use a multiexperience development platform to build digital products by 2026, up from 20% in 2021. Additionally, Gartner predicts that by 2025, 70% of new applications developed by enterprises will use low-code or no-code technologies, up from less than 25% in 2020.

This explosive — and expected — growth in low-code adoption is powered by the need for flexible innovation that isn’t wasteful or time-consuming. The capabilities of a low-code platform such as HCL’s Volt MX makes peak productivity the norm, and expands how teams across the organization solve problems, integrate data streams, and collaborate on innovative new products.  

How low code saves time

  1. Low code saves time on debugging. In a recent study, researchers from George Mason University in Fairfax, Virginia, found that programmers spend an average of 48% on debugging — and that they stop coding to debug about once every eight minutes.
  2. Low code accelerates app delivery, leading to significant overall savings. A global consumer goods firm needed quality mobile apps that could deliver customized experiences to consumers around the world — and needed them fast. The company used Volt MX to reach localized markets in over 30 countries, with over 50% savings in app dev costs as a result.   

App development is in a transformational phase, evolving from an opaque process handled strictly by skilled developers to one defined by accessibility and speed. With a powerful tech stack that utilizes drag-and-drop features, pre-made reusable modules and a visual interface, Volt MX reduces or eliminates altogether many time-consuming processes.

By lowering the learning curve necessary to design and deliver functional apps, low code platforms frees developers from the burden of arduous hand-coding and staying on top of every single new operating system or platform. This creates space for experienced developers to focus on higher-level system architecture, strategy, and the needs of the business. The time, experience, and skills of the entire organization are better leveraged to build more apps in less time, resulting in a productivity boost that extends throughout the enterprise.  

How to boost productivity from within the enterprise 

Leveraging developer expertise is even more crucial in the face of a growing tech talent shortage that has made hiring new developers harder and more expensive. While the reasons are plenty, as this Forbes op-ed explains, the end result is that complicated design and development projects can’t be so easily solved simply by recruiting new developers.

According to a study from Korn Ferry, a global HR company, by 2030, there will be a worldwide talent shortage of more than 85 million people. That talent shortage could result in about $8.5 trillion in unrealized annual revenues.

While some organizations may be able to hire more and more new talent to tackle future challenges, those with fully productive developers using flexible architecture and robust integration and orchestration services will be prepared for those challenges without having to rely on recruiting new waves of personnel.

Low code makes that possible.

The Volt MX platform unleashes an efficient development operation without sacrificing any data integration or security protection. Plus, the streamlined app dev process maximizes the talent you have, letting you build the applications you need the way you want to. It also allows you to deliver your goods or services as fresh solutions across the full range of devices and data environments.  

Faster, simpler, smarter

Finding a low-code platform that combines an efficient development environment and an enterprise-grade backend of services is tough. Especially when you factor in the range of other capabilities necessary in today’s competitive landscape: a cloud-native system, integration without limits, data that’s easily unlocked, accessibility across devices and channels, and governance at scale.

HCL’s Volt MX is an industry-leading low-code platform, recognized both in Gartner’s July 2021 Magic Quadrant for Multiexperience Development Platforms and in The Forrester Wave: Low-Code Development Platforms for Professional Developers, Q2 2021.

The unique blend of accessible tools and enterprise-grade backend support provide organizations with an ideal mix of modern features, putting dynamic apps into the hands of consumers, customers, employees, and partners — faster than ever.

Maximize your efficiency and productivity with a low-code platform designed for today, and built for tomorrow.

Learn more about Volt MX and start your 30-day free trial today!

The Path to a Successful Customer Experience: Making DXP Integration Easier

23. November 2021 Posted by Marci Maddox

A retailer needed an information-rich experience that would attract and engage online customers to grow its business. A bank sought to provide its members with mobile access to account and product insights, but its complex technology environment stood in the way. A health insurance provider wanted to connect its clients to physician information and answer member questions online to minimize long wait times on voice calls.

Do these challenges sound familiar? A common thread is the need to easily connect data from multiple, disparate systems with a digital experience platform (DXP) to improve the customer experience. Attaining this connectivity across business systems is challenging. Today’s agile DXP delivers the tools to make integration easier, effectively enabling a data-driven enterprise.

Connecting back-end systems and data to the front-end customer experience 

The focus on improving the customer experience is nothing new. But the ease with which systems can be integrated and data shared to solve problems and influence audiences is now a reality. Modern DXPs designed with an API-first approach can easily connect back-end systems to front-end customer experiences. Studies indicate that digital transformation focused on customer experience is yielding clear returns in business value. In a recent IDC survey, 61% of respondents saw at least a 5X return on customer experience investments, and 78% said data plays a very significant role in the experience an organization provides.  

Designing and delivering engaging customer experiences is often only as strong as the data integration that feeds it. The migration to cloud-based solutions continues to be a significant enabler in advancing integration and digital transformation. IDC found that 27% of organizations recognize the integration and app development capabilities of their cloud platform are critical components of their digital transformation plans. The ability to access and reuse content from across the ecosystem extends the life of data and adds value to the engagement. 

Connecting the dots between a personalized experience and the data that drives it can have a positive impact on revenue and customer satisfaction. Imagine an ERP and CRM integration with the DXP that provides a transparent view into regionally available inventory, with personalized pricing and a link to a support knowledge base for any questions. With proactive surfacing of data from multiple integrated systems into one digital experience, the customer is empowered to complete the transaction faster and likely with higher satisfaction.

Data integration drives greater business productivity and efficiency 

Data is one of the most powerful instruments in personalization and customer-based problem solving. Aggregating data access across systems increases the value of the information, and it minimizes the duplication of work and the risk of errors in independently capturing data. Integrations between the digital experience and back-end systems can also automatically keep content in sync without requiring a content author or administrator to be involved.

The more democratized content contribution becomes across the organization, the greater the need for an agile DXP. A codeless design interface with integrated components allows content to be kept current, while sharing it across multiple channels to reach a wide range of stakeholders cost effectively. Managing the ever-changing content experiences becomes a complex blending of data, assembled in real time based on device specifications or user preferences. With business teams wanting a more holistic view of the customer, data transparency and information sharing is fast becoming the gold standard.

The opportunities that arise when back-end data is connected to the customer experience include: 

  • Empowering collaboration among distributed content authors, designers, and developers with minimized reliance on IT 
  • Supporting first-party data collection with fully integrated security controls and permission-based access 
  • Making it easier to create and publish content via integrated solution accelerators 
  • Allowing customers to access real-time product information and account details

DXPs deliver seamless and flexible cost-effective integration

The digital enterprise depends on technology that provides maximum scalability, flexibility, and portability to accommodate future unknowns. With the right DXP, IT is given many levers to enable greater business agility while minimizing the cost of deployment, upgrades, integrations, and customizations. Enterprise-class DXPs offer a broad set of connectors, templates, plug-ins, and APIs giving developers a choice in how to deliver data faster and respond more quickly to business requests. There also are other benefits:  

  • Solution architects can more easily accommodate an agile DXP into their existing tech stack 
  • IT can ensure data security, regional data residency, and industry compliance mandates are met
  • Back-end developers can fully utilize APIs to provide administrative, data and delivery actions
  • Front-end developers can use expanded JavaScript frameworks, GraphQL, and microservices to build supportable custom designed experiences 

Meeting the transformational challenge 

Integration is fundamental to a successful DXP deployment and is important to achieving the next level of digital transformation. A modern DXP should facilitate data and system connectivity, enabling businesses to digitize operations, deliver connected customer experiences, and gather actionable customer insights. When reengineering the customer experience, consider an integrated system environment that delivers flexibility, scalability, and decentralized content creation. Planning should equally focus on both the customer experience layer and the operational model necessary to achieve success.

How to Create Application Icons in Domino 12.0.1

23. November 2021 Posted by Mary Elizabeth Miller

In the Notes and Domino release of version 12.0.1 (coming soon!), we have updated the ability to display 64 x 64 px application icons in the workspace. You will have the ability to upload icon files that are larger than that, but on workspace they will display as 64 x 64 px. If you have older application icons that were created with the 32 x 32px icon specification that existed prior to this release, then those will still display at the smaller size. The Notes Domino design and development teams are working to update existing template icons for HCL provided templates; you will also see these icons updated in the v12.0.1 release.

If you have seen some of the new template icons, you might be thinking, “How can I update my application icons to look like that?” Follow along with the tutorial below or watch the webinar replay on how to update your Notes application icons. The default application icons are available to download from the forum here.

For applications using HCL-provided template such as mail, calendar, rooms and resources, and directory, etc., these will automatically update when the user opens these applications. For the custom applications that you have created for your clients or company, these icon files will need to be updated and deployed in Domino Designer by the owner of the application.

Examples of HCL provided template icons:

Guide to Creating Application Icons 

The following documentation explains how to design new application icons that match the style of the HCL Notes app icons but are tailored to the purpose of your application.

There are two different approaches you can take, review the following documentation, and decide which approach is best for you.

Option 1 

Use one of the provided icons and upload to Domino Designer. In this package, there are some default app icons that you can use out of the box and there is no design needed. These icons map to some of the templates that are provided with Domino such as Teamroom, Discussion, and Document Library. For these, all you will need to do is download the icon you would like from the folder titled “Option 1 – default Icons,” and upload it to designer.

Available Default Icons:

Option 2 

Note: For this option you will need to have access to an image-editing tool, such as:     

  • Microsoft Paint: Installed on Windows Machine 
  • GIMP: A free software available for Windows and Mac 
  • Adobe Photoshop: I would suggest to only use this one if you already have it installed on your machine  

You can create an application icon using a foreground and background image provided in this package.

Within this package there are many foreground and background images to select from. Select the ones that best match the intention of the application. For example, if the application is focused on scheduling and uses calendar views, then you might want to choose one of the foreground icons that represents events or time. While for the background color you might want to choose a color that is also represented in the color of the application.

Example Application Icons:

GIMP: Step by step 

The following instructions describe how to create these icons in GIMP 2.10. Other image editing software would have similar steps.

Step 1 

In the zip file provided you will see a folder titled Option 2 – Foreground and Background > Background Images. Within this folder select the background image that you would like to use. Then select a foreground image from the folder Option 2 – Foreground and Background > Foreground Images.

Step 2 

Create a new document and set the image size to 64 x 64px.

Step 3 

Drag or import the background image from the downloaded zip file. The background image was created specifically for a 64 x 64px background. Be sure that the background image is centered on the artboard.

Step 4

Follow the same steps for placing the foreground image. Be sure that the order of the layers has the foreground image on top of the background image.

Step 5 

If the background of the artboard is not transparent, then delete the white background that was created by default.

Step 6 

Export the image as a PNG file and upload the image to the Application Icon section in Domino Designer.

DX Transform Was … Truly Transformative

17. November 2021 Posted by Demetrios Nerris

Liz Miller, Principal Analyst from Constellation Research, kicked everything off as moderator and introduced HCL’s Gary Schoch and Becky Creighton’s session which gave a wide-ranging overview of all the “superpowers” that a successful digital experience should have. A DXP must be more than just a website and its content. A powerful one offers an experience that delivers the “moments that matter” and delivers trust. Trust is created when a person’s digital experience is personalized, secure, empathetic (culturally and regionally tailored) and seamless.

Customers’ interactions and personalized actions should connect them to the information and expertise essential to getting the help or services they need. This requires a way to close the gap between all the data in the back end to the digital touchpoints and the experiences people engage with.

When you can close this gap your company improves efficiency, fosters innovation, and, ultimately, drives growth.

How does an organization do this, and what are the moments that really matter (and why does that matter)? Watch the replay

Why Your Business Should Care About Cloud-Native

Liz Miller from Constellation Research led a compelling, lively conversation with analysts and executives around the value of cloud to today’s organizations. The roundtable explored what the business value is of cloud, as it relates to digital experiences, and who the key stakeholders are now. These experts laid out the challenges facing us in today’s world and showed us how new ways of working require the agility and mobility that cloud provides. They dived into how cloud infrastructure and cloud-native solutions help untether organizations from IT and concerns and bottlenecks — which provides corporate agility and frees the business up to focus on innovation and differentiation.

IDC’s Research Director Marci Maddox then told us something staggering. In 2020, 60% of the world’s almost 8 billion people were online. That’s a lot of traffic! And 40% of the world’s organization saw massive spikes — and some sites just couldn’t handle it. IDC conducted a survey that found that 70% of organizations with digital experiences prefer a cloud-native solution. Why? Resiliency, scale, and uptime. All of which lead to building the required confidence and trust in your brand.

Dave Torres, a DX and commerce executive from Perficient, explained that cloud turns IT into the part of the organization that can more easily say “yes” rather than “no.” Organizations are no longer hampered by systems that can’t stay up — and business processes can be better automated and updates more spontaneous. Google’s Rodrigo Rocha added that cloud empowers organizations to focus on the key needs of the business and the marketplace, rather than worrying about infrastructure.

How does cloud power digital experiences and the “moments that matter”? By empowering companies to put their essential systems and processes everywhere — online and mobile — means they can act, react, and communicate at scale to their customers, constituents, and partners. Hybrid cloud, also a big boon for business, allows organizations to update and modernize existing applications and processes, without having to rewrite or redo them.Besides who, what, why, how of work, the other crucial thing which could help solve for is data. Over the last 5 years, we will have two and a half times the amount of data — a stunning 180 zettabytes — that we’ve seen in the past 10.  Data needs to not be in silos for organizations to be successful. All backend systems and processes (even from external partners and the surrounding ecosystems) need to be woven together to create seamless experience on the front-end. And mobile devices allow us to have access, in our hands, to all this vital data we need to live daily lives.

“Over the next 5 years, we will have two and half times the amount of data — a stunning 180 zettabytes — than we’ve seen in the past 10.” 

But what are the KPIs of digital transformation? What are the shared, agreed-upon measures of success? Listen to the replay now to find out

How to Transform a Multi-Billion-Dollar Company 

During the hot season in Dubai — where it’s very very hot — people seek the cool comfort of air-conditioned malls.  Al-Futtaim provides these essential services and technology and used HCL Digital Experience to digitize and scale its entire business and establish its powerful digital footprint. It uses its digital experiences to grow brand awareness, reach its customers, power its e-commerce business, and reach powerfully successful business results. Heman Dhagai, the head of engineering, described the need for a digital solution to be affordable, robust, flexible, and cloud-native. HCL Digital Experience was key to Al-Futtaim’s digital transformation.

How does a company with 33,000 employees in 20 countries with multiple lines of business not drown in chaos?  

How was Al-Futtaim able to satisfy the traditional sides of the business, while growing and evolving its expanding digital organization? What are the virtual portals that were key to success? What caused the scenario where it required going back to the drawing board? How did the solution serve all the different businesses within the organization, and how did it help make each business unit better at doing their jobs? Arjit Bose, solutions architect, breaks it down and explains the tangible strategies and tactics this global enterprise used to transform its entire operation. Watch the replay here

Enter the Customer Experience Studio 

We all agree, now more than ever, how crucial digital transformation is, and how digital experiences are at the center of this journey. The Customer Experience Studio is what we have developed to help organizations do things differently. Listen to the replay, to hear how the collective digital agency and digital consulting experience (275 years of it!) at HCL can help our customers — hands-on — reach integration, digitization, and true transformation.

We want to put our ideas to work for you by creating a free, 100% personalized strategy for your business — sign up for our DX Accelerator program today. Let’s build a plan for future success!

SIGN UP NOW

☠️🔥 5 things marketers can learn from Doom 🔥💀

12. November 2021 Posted by Catrina Boisson

Slaying it in Marketing just like in a video game

Doom is the OG of immersive video games.  In 1993, Doom essentially created the genre, and almost 30 years, 20 releases and more than 10,000,000 sales later, the franchise is still considered by many to be the best of all times.

A big part of what makes Doom so popular is that it delivers “flow”– defined by psychologists as a “mental state in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and enjoyment of the process of the activity.”

But what does that have to do with marketing?

I’d argue that

  • The marketing equivalent of flow is the age-old “right message delivered at the right time to the right person via the right channel” — marketing so relevant and seamless it feels like a service instead of an intrusion.
  • The keys to achieving flow-state marketing, just might be found in video games

 

First-person Perspective

In immersive games like Doom, the player is the protagonist.  Everything that happens, unfolds through their eyes, their perspective.

Translation – The best marketing is no longer product centric or channel specific.  It’s customer centric and experience driven. Stop selling and instead think about what your customer is trying to do and how you can help them meet that need.

 

Choice

In Doom, a player has infinite choices, but they are presented in a way that fits the specific situation and moment in time.

Translation –The best personalization is real-time, contextual and individual.  It reflects everything you know about your customer combined with what they are doing now, in channel.

 

Control

When you play Doom the action isn’t just happening to you, you are driving the action.  And you live or die based on the decisions you make…

Translation – In a world of GDPR, HIPAA, CCPA and IOS 15, customers control their data. They are only going to allow you to collect it if they trust how you will use it. Don’t spam them or overload them or ignore their explicit preferences. Show them you know them.

 

Automation

Thousands and thousands of hours go into developing a game like Doom. The action may feel effortless, but it’s being driven by lines of code — programming and business rules and machine learning algorithms.

Translation – You can’t deliver a seamless, relevant, omnichannel experience if you are stitching together campaigns across channels, tossing data across platforms and analyzing responses across silos.  You need automation and integration and ideally, an element of self-learning/optimization.

 

The Journey

We are not talking Pong or PacMan, where your final score was probably the best determinant of enjoyment. When you play Doom you are immersed in a story that progresses over time and you are an active participant in the action that propels that story forward.

Translation – Marketing today needs to be about conversations, not campaigns. We’ve been mapping customer journeys for years, but now it’s time to actually operationalize those journeys.

 

We may be the OG of marketing platforms, but with the new release of v12.1.1, our solutions for real-time personalization, journey orchestration and campaign optimization are helping modern marketing organizations across the world universe 🚀 slay today’s monster challenges💀… just like Doom🔥.


If you’re ready to achieve flow-state marketing, Unica is here to help.

Unica the OG of Marketing