Posts Tagged: ‘Digital Solutions’

Announcing the HCL Ambassador Class of 2023

8. Februar 2023 Posted by Maria Nordin

HCL Ambassador Class of 2023

HCL Digital Solutions is proud to highlight recipients of the much-anticipated HCL Ambassador Class of 2023 award! Congratulations!

This list is indicative of some of our most valued ambassadors who work hard to spread the word about HCL’s Digital Solutions portfolio. Each year, we feature individuals from companies of all sizes—in every industry—who go above and beyond in their commitment to using, advocating for, and sharing knowledge of HCL Digital Solutions products.

HCL Ambassadors gain recognition by engaging in some of these HCL-sponsored activities:

  • Conducting community calls to action
  • Featuring HCL’s DS portfolio on social networking forums
  • Participating in our HCLSoftware bi-annual calls with senior executives
  • Hosting HCL DS events, campaigns, and more…

Just for being such valued customers, there are many exclusive club benefits for making the HCL Ambassadors list! As HCL DS brand ambassadors, our winners are given:

  • Access to exclusive “invite-only” beta programs and events
  • Priority escalation of support tickets to subject matter expert engineers
  • Free-of-charge licenses to use HCLSoftware products
  • Enhanced exposure of published content through syndication into the HCL Ambassadors blog
  • HCL Ambassadors-branded merchandise

If you’re not on this year’s list, but would like to be, don’t worry! There are plenty of opportunities to make the HCL Ambassadors list for next year! Access to the program is decided annually following a nomination and judging process. These typically take place in October and November, with the announcement of the next year’s HCL Ambassadors in December. The HCL Ambassadors Class of 2023 term runs from January 2023 through to December 2023.

Hoping to see your name on the HCL Ambassadors Class of 2024 list? More details can be found on the HCL Ambassadors hub.

Congratulations to everyone who has been recognized this year! We truly appreciate your support, from the bottom of our hearts. Thank you for honoring us, as we honor you!

The Benefits of Headless Commerce: The Era of Selling Online

7. Februar 2023 Posted by Brian Rossi

Benefits of Headless Commerce

Traditional e-commerce platforms revolutionized the way companies sold products and services a few decades ago. Businesses may expect that headless commerce will carry that tradition by providing organizations with new and creative front-end sales strategies. It is critical to understand how headless commerce differs from traditional e-commerce architecture before learning about the benefits of headless (or head-optional) commerce.

Businesses desired a single platform that could support online sales from beginning to end when e-commerce began to take off. This covered front-end activities like pre-built website plugins, phone and chat integrations, and backend tasks like digitizing backend procedures, such as: customer login and registration record keeping, product and order management, payment processing, and shipping charges.

Many web developers discovered there needed to be more pre-packaged front-end solutions as e-commerce developed. Additionally, because the front-end and backend processes were linked, it was impossible to incorporate new, original, and customizable approaches to draw in and keep customers. Instead, organizations can connect custom-built front-end processes to the backend using an API built into a headless commerce platform.

Benefits of headless (or head-optional) commerce

Businesses should regard headless digital commerce as a development of conventional e-commerce. Even though early e-commerce platforms provided front-end capabilities that enabled quick deployments for firms with minimal prior experience in online sales, many organizations now employ highly skilled software developers who want to do away with the front-end learning curve.

Critical benefits of headless commerce, which hold over legacy e-commerce platforms:

Limitless Integrations

Headless solutions offer effortless integrations with the ability to link several tools via an API. APIs facilitate seamless data connections and transfers while making it simple for software systems to communicate with one another. The possibilities for how you can use the data are increased by this adaptability, which also removes limitations. The backend architecture is where most e-commerce functionality is found; however, if you want to enhance the user experience, you can use an API to fix such issues. This separates the user experience from the backend.

True omnichannel experience

Authentic omnichannel experience: Whether a customer buys on a computer, a mobile device, a chatbot, or another digital platform, omnichannel sales are possible. Although many traditional e-commerce sites make this promise, it is only sometimes valid. A company is out of luck if it wishes to establish a new digital sales channel but their legacy e-commerce platform can’t support it.

With a headless e-commerce system, a company’s in-house developers can quickly and conveniently create a front-end for a new digital sales channel. The potential to incorporate new digital channels into the overall e-commerce experience can be effective given the development of intelligent displays, interactive digital signage, and other kinds of IoT focused on business.

Complete front-end customization.

Within the limitations of front-end tools, traditional e-commerce systems allow for limited customization. Headless products provide endless front-end opportunities. This includes IoT-enabled tools ready for rapid integration into the headless CX platform. Examples include IoT-based loyalty programs, intelligent cross-selling, and proximity marketing.

Personalized customer experience

Customers prefer personalized shopping experiences that meet their requirements and preferences. Organizations can adjust front-end promotions to reflect customer tastes and preferences using a headless e-commerce platform. Personalize the product and content experiences for businesses searching for methods to stand out from the competition. This entails introducing individualized recommendations, custom purchasing preferences, and promotions targeted at the user based on previous purchase history. It strengthens the relationship between the customer and the business and is known to increase customer lifetime value.

Increased conversion rates

Creating engagement around the products or services it sells, an e-commerce platform can lower the percentage of website bounces or shopping cart abandonment rates. The whole point of headless commerce is being capable of delegating personalization, adaptability, and creativity to business partners or in-house programmers. This can contribute to creating that excitement in different ways, like offering customized promotions, creating interactive customer experiences that result in discounts—like participating in a quiz or game on the website to receive discounts—and out-of-the-box suggestions. Conversion rates across all channels are frequently increased due to this interactivity.

Long-term cost savings

It is true that to construct new and distinctive digital sales channels, front-end development expenses will rise. Still, one must also consider the strength of this approach in terms of customer acquisition and customer retention. Developers will spend less on sales and marketing efforts if they add more chances for customization to the front end of e-commerce platforms.


Headless commerce helps you provide a genuine omnichannel, personalized experience, resulting in a more vital competitive advantage, higher conversions, and more satisfied customers. It empowers you to make changes on the front end and respond swiftly to customers’ changing needs providing an improved customer experience.

The Biggest B2B eCommerce Trends Emerging in 2023

7. Februar 2023 Posted by Brian Rossi

Biggest B2B eCommerce Trends Emerging in 2023

The B2B industry is seeing more digitalization, which means companies are using the online medium to improve revenues. It started before the pandemic, and revenues have gradually gained momentum over time. It is predicted that the global B2B e-commerce market could reach US $18.57 trillion by 2026. (Source: Global News Wire)

Several brands have found e-commerce an essential medium to meet their business objectives faster. It started with several brands revamping their websites to garner more attention. However, they gradually saw the online medium as a great way to increase revenues. The top B2B e-commerce trends are all about website optimization to enhance user experience, which results in better performance.

Additional investments in technology

Advanced technologies are becoming the fulcrum of e-commerce businesses. Digitization can modernize processes and provide more robust capabilities. Continuous enhancement of workflows helps easier integration with other systems. More B2B platforms opt for headless commerce for personalized online shopping experiences.

One of the critical trends in B2B e-commerce is the increased use of artificial intelligence (AI) across e-commerce platforms. It can help analyze customer preferences and help us come up with personalized offers. Predictive analytics is helping B2B platforms anticipate future trends and enhance operational speeds. However, businesses must research properly to know the technologies they can adopt for their platform.

Upgrading legacy systems

One of the significant challenges of any online platform is to keep its systems updated. Elect to receive notifications to inform you when updates are available and upgrade at the earliest. It helps to have upgrades in place, as you can leverage the benefits of added features. It can plug vulnerabilities, if any.

If you upgrade at a later stage, you may find it difficult to find support for earlier versions of the platform as they may no longer be available. Integrating with the new version can be challenging, so your B2B platform may be liable to cyberattacks.

Personalizing the online experience

Studies show that customers prefer a personalized experience when making their buying decisions. There is a need to move beyond the basic levels of customization to bring more revenue. Customers now need real-time inventory information, which includes a high level of integration across multiple workflows.

Advanced software can help B2B e-commerce businesses provide real-time order simulation to guarantee repeat customers by learning buying habits and proposing customized offers. Real-time customer-specific algorithms enhance personalized pricing capabilities. The intuitive offers personalized for the customer increase their likeliness to spend more and to make return purchases.

Move towards social commerce

B2C businesses have utilized the social commerce scenario to the fullest. Gradually, B2B businesses began using the platform to enhance their outreach also. Social commerce is among the new B2B e-commerce trends. This requires targeted campaigns to reach out to this audience in a timely manner.

Several prospects are using social media to learn details about various solutions. Studies show that at least 46% of B2B businesses refer to social media channels when starting their buying journey. (Source: Gartner) You can select platforms based on your portfolio and use different forms of content to bring more users to your social media channel.

Deliver customer orders faster

Order fulfillment is among the critical emerging trends in B2B e-commerce for 2023. Delivery speed helps in deciding customer loyalty and future purchases. And efficient fulfillment processes help companies stand apart from their peers. Digitized processes can make the order-to-cash cycle less cumbersome.

Advanced order management software can help B2B companies manage orders faster by handling multiple orders simultaneously. Another way would be the ability to centralize inventory information and mitigate complexities across the supply chain.

The business is becoming portal-centric

With the need to target B2B customers online, there is an increased focus on the customer portal. It provides customers access to view their history with the business. It starts with having the product catalog in order. Moreover, you can use critical features to track customer orders, view invoices, and make payments online.

You must integrate your portal with a robust ERP solution that is scalable based on your business growth. More businesses are coming up with portals with advanced self-service features. Salespersons can also use it to up-sell or cross-sell products to customers. By putting the experience in the customer’s hands, it improves the customer-business relationship.

Data-driven decision-making is the norm

All businesses have a goal: to increase revenues. The advent of next-gen Big Data and analytics solutions can help B2B e-commerce companies make informed decisions. More and more often, companies use analytics to understand customer behavior and develop targeted strategies to spur growth. It helps unlock the full potential of data and helps create customized bundles.

The use of data helps to outpace changes and react faster to the business environment. It can also help you stay ahead of peers and create strategies on-the-fly to have a competitive edge. B2B online companies use AI/ML modeling techniques to use intelligent operations and enhance their capability to service customers.

More instances of using augmented reality

There are various ways to use innovative technologies to attract visitors. One of the new B2B e-commerce trends is utilizing augmented reality (AR) features. It can help increase conversions progressively and ensure better customer experiences. Studies show that B2B buyers consider their experience a critical factor in purchasing decisions.

Using augmented reality can help customers save precious time in their buying decisions. People can have varying perceptions of a product. Augmented reality can enhance buyer confidence and create value for the customer. Visitors can interact with the features virtually and assess the product’s capabilities in real-time.

Incorporating UI/UX best practices

Google introduced Core Web Vitals as a parameter to rank websites. B2B companies are also optimizing their e-commerce platform to enhance their digital presence. With increased mobile use and traffic, businesses are making their websites mobile-friendly to cater to smartphones accessing B2B portals for an improved customer experience.

They also use the services of UI/UX experts to ensure smooth navigation for users. They consider the customer journey in detail and devise suitable ways to increase conversions. Adequate CTAs are placed in proper places to help visitors across the buyer’s journey ultimately aiding in their purchasing decisions.

Addressing next-gen B2B e-commerce trends with HCL Commerce

Businesses must have a content management solution to ensure efficient market time. Several enterprises entrust HCL Commerce to manage their e-commerce platform for B2B. A Headless Commerce module uses REST APIs to enhance customer experience. It can efficiently help companies manage a cross-channel strategy while providing a powerful omnichannel platform.

HCL Commerce manages product information using a flexible catalog management module. Most contemporary B2B platforms have a powerful search engine on the e-commerce platform and data insights for better customization. It is built using open standards and uses cloud technologies to ease deployment, making operations more straightforward.


B2B online businesses are continuously trying to optimize their online platform to stay ahead of their peers. As buyer expectations change, companies must sync with the changing behavior and quickly make changes to the platform. There are several such factors, and you must consider them to ensure you achieve your objectives faster.

There are several ways to optimize the B2B platform, but businesses must incorporate a few critical trends. Utilize the services of HCL Commerce to ensure increased revenue potential by taking advantage of the right optimization tools.


The Future of App Development: Volt MX v9.5 Release

16. Januar 2023 Posted by Andrew Manby

Tomorrow, HCL Software will be releasing our two-part webinar covering the latest release of Volt MX. You can still pre-register here. There’s something for everyone in our development community in the new v9.5 release.

Get an intro to the powerful capabilities of our platform, or dive right into the latest features and demos. Choose your adventure with our two-part webinar that you can access anytime.

If you’re unfamiliar with Volt MX, it is an industry-leading multiexperience low code platform. We’ve helped organizations across industries build app solutions that solve customer and citizen engagement and employee experience challenges. Some examples include:

  • Powering citizen experience for over 2 million residents of a middle eastern country
  • Helping a top insurance company develop an app to support more than 3,000 agents
  • Partnering with a global consumer goods company to localize their app across 30 countries

Our success stories consistently show how Volt MX helps companies meet their customers where they live digitally and reduce complexity and time to deliver solutions. Volt MX v9.5 delivers the following capabilities.

Super and micro app development: The most notable feature of the new v9.5 release is the support for super and micro app development. Super apps are built as an ecosystem of micro apps that cover a range of uses. Through super apps, businesses create more value and “stickiness” for their end users by providing personalized, seamless, and engaging experiences — all in one, connected digital journey. IT teams also benefit from better use of development resources, less interdependency, and ease of maintenance of mini apps for themselves and working with third parties. HCL is the largest MX Low-code platform vendor to add support super app development.

>> Read our detailed blog post about why super apps matter to your business here.

Automate complex processes: Enhancements to Volt MX workflows enable users to build and automate complex processes easily and visually and support various complex use cases, such as parallel workflows, without constraints. Total workflow automation is supported without needing other business process software, delivering significant time savings for end users and development teams while reducing cost and complexity.

automate complex processes

Let’s see this in a real-world scenario. With Volt MX, a streamlined airline maintenance workflow can use parallel workflows to:

  • trigger multiple actions (i.e., send a notification and assign a task when a report is received)
  • assign tasks to multiple owners (both a janitor and plumber are notified)
  • close a report when all tasks in the parallel sections are complete

Fast and error-free deployment. Volt MX eliminates the need for manual app testing by using built-in automated test processes directly within the developer experience. Begin running automated tests at the start of the app lifecycle rather than at later stages of development. Developer benefits include:

  • Higher quality code, ensuring the best user experience for end users
  • Time and cost savings during the QA and testing process
  • Easier combination into CI/CD processes, preventing bad code from merging into the main code

Increase collaboration between development teams and business units. The Volt MX App Viewer allows development teams to generate previews of apps on mobile and tablet devices and collect feedback from business stakeholders before publishing. This results in faster prototyping, iterations, and deployment, eliminating the need to re-publish through app stores.

Developer teams can generate a code for anyone in the organization (e.g., business users, QA team) to review the app in the Viewer. Team members can leave comments within the app, which developer teams can view directly on Volt Iris IDE.

the future of app development

Additional release features and enhancements:

  • Containers: New deployment options include Kubernetes and Docker containers in AWS, Azure, GCP, and Red Hat OpenShift. Unlike our competitors, HCL offers you the freedom to choose the deployment that meets your needs for data privacy and security.
  • Accessibility support: Widget enhancements to support WCAG 2.0 and 2.1 (Web Content Accessibility Guidelines) compliance for Volt MX apps.
  • App rebranding: Enhancements to dynamically change the look of the app, including font and color updates
  • Home screen widgets: Support to add widgets to iOS home screen part of iOS 16
  • Support on the latest hardware and operating system releases:
    • Mobile: iOS 16 and Android 13
    • Windows: Volt Iris is supported on Windows 11
    • Apple: Support for Apple Monterey OS and M Series Macs

Want to learn more about this release?

Want to learn more about Volt MX?

HCL Domino Admins: Deploy HCL Nomad v1.0.6 Update Today!

9. Januar 2023 Posted by Thomas Hampel

Browser Updates Necessitate a New Domino Nomad Release

Web browser updates happen often, typically to enable new features, but more importantly, to patch ongoing security vulnerabilities. For instance, Google Chrome’s latest release addresses 37 known security issues. While new browser releases are necessary, these releases can sometimes impact our product performance unexpectedly.

As an example, new browser versions recently released by Google Chrome and Microsoft Edge broke Nomad for their respective web browsers. In less than a week, our development team fixed, successfully tested, and released Nomad v1.0.6 to address these issues. You can read more about the problem resolution in this article.

What else is included in Nomad v1.0.6?

Read all about it in the What’s New, but some key things to highlight:

  • The Nomad Server is now available for Domino v12.0.2, pre-bundled with the Nomad for Web v1.0.6 client. The Nomad server is a simple add-on, installed on your Domino server, allowing Nomad to access your Domino applications.
  • The new Restyle feature, included in Domino v12.0.2, lets you easily modernize the look and feel of your Domino applications, and now Nomad supports Restyle for Navigators and Launch options too.

Use your Domino apps to work anywhere

By now, we hope you and your Notes and Domino application users are running HCL Nomad in a browser, tablet, or mobile device. All those sleek applications, developed by you over the years to increase business efficiency, can now be run unchanged in a web browser, tablet, or mobile device without the full Notes client. Take your Domino apps with you, be more efficient on the go, and work from anywhere.

Can Domino do something better or different for you?

Don’t forget — we value your input! Please do not hesitate to share your ideas in Aha! Ideas portal for improving Nomad or Restyle … or tell us what to focus on next. You can also search for ideas and upvote them to confirm it is a promising idea. We look forward to hearing from you.

Start using Nomad today!

Simply download Nomad for web 1.0.6 from the HCLSoftware license and downloads portal and get going today. Or, if you do not have the admin rights or skills yet, try our app in the HCL Sandbox and play around with it. You can create a new app from your template and make sure it works in Nomad. You can also try out our app Restyle capability to see how your app looks in those new clothes. Go on! We know you are dying to try it.

Upgrade your Nomad experience now with our latest release and experience all the benefits Nomad has to offer. Want to learn more about Nomad capabilities? Click here for more info.

Why Super Apps Matter to Your Business

13. Dezember 2022 Posted by Andrew Manby

Why Super Apps Matter to Your Business

To be perfectly honest, we’re having a hard time containing our excitement about next week’s Volt MX release v9.5, code named “Curie”. Whether you’re new to Volt MX or you’re already a customer, our two-part webinar event will show you how our multiexperience, low code platform for professional developers empowers you to build innovative, secure app solutions that solve your customer and employee experience challenges. And by pre-registering, you will be among the first to get a link to watch the release unfold.

One of the most exciting innovations we’re introducing is support for super and micro app development. This blog post will show how it can both supercharge your multiexperience app development strategy and harness new opportunities for your business.

Super Apps in the Real World

If you’re not familiar with the definition of a micro or super app, you might be surprised to know that you’re probably already using and interacting with one today. For instance, many companies today already have a B2E portal, which is often a super app that bundles several individual micro apps. In these portals, employees can access different enterprise systems, which can handle such functions as internal communications, requests for time off, or claims for expenses.

manage flights

Similarly, in the B2C world, a major airline might deploy a super app with multiple microapps that serve a specific functionality: searching for a flight, booking a flight, checking in, checking flight status, integrating with a third-party ride-sharing service and so on.

The user experience of micro apps within super apps should be seamless; but sometimes it’s not. A bad user experience in an airline app might include being redirected out of the app for features such as viewing inflight entertainment options or gaining Wi-Fi access. This usually happens when a company chooses to create single monolith apps that are more complex to maintain and evolve. Or worse, companies might utilize multiple standalone or progressive web apps, often resulting in disconnected digital experiences for the user. These shortcomings aren’t just frustrating for the customer…they’re bad for business.

Now that you get the idea, let’s get down to some definitions.

  • Micro apps: Like a microservice, microapps are single-purpose apps designed to help users perform a single, specific task quickly and efficiently. They support rich media and other semi-complex functions but are faster and easier to create than traditional web and multiexperience applications and are easy to reuse.
  • Super apps: A web-based or mobile application that provides end users with a set of core features and gives access to independently created micro apps. In effect, a super app serves as a platform to deliver a micro app ecosystem.

Benefits for Your IT team

With this release, not only can Volt MX enable micro apps to act as your gateway to super app development, but it also enables increased agility and productivity for your IT team and your greater organization. That means that you can do more–in less time! Consider the following benefits:

  • Improved productivity for dev teams — “Bite-size” pieces of development allow for better use of dev resources and allow the creation of parallel teams to tackle different apps, significantly reducing inter-squad dependencies.
  • Enhanced ease of maintenance — Micro app strategies can make an Agile development team far more impactful in both initial app development and ongoing app support. It enables easier patching, facilitates the addition of new features, and streamlines the debugging process.
  • Adherence to coding best practices — Building micro apps entails coding to an architectural pattern—which means that once your reference architecture is defined, any developer expanding on the existing code base can just build on that foundation without having to decipher what was done before. That ease of development also promotes easy reuse of micro app components into other applications. The reference architecture also helps define security and data protection requirements for microapps by establishing an ecosystem governance reinforced with shared platform capabilities.

Benefits for Your Business

If you’re not already building superapps, you might be falling behind the competition. In fact, the whole landscape is changing at a rapid pace. By 2027, Gartner predicts that “more than 50% of the global population will be daily active users of mulitple superapps.”

The time to change is now, and it’s clear that building super apps into your app dev strategy will create both business and technology opportunities. Consider how making the switch is mutually beneficial:

  • Better user experience and digital journey – Super apps should be built as a platform to deliver consistent and personalized app experiences. This allows for a seamless, all-in-one app experience with no switching between PWAs.
  • Increased ROI — With super apps, your company can create a “stickier app” by enriching it with an entire ecosystem of microapps from third-party services, finding capabilities and services that pair well with your current app offerings.

Also, by offering your employees an easy developer experience with convenient dev tools, you can keep your IT team happy, which means better retention and the attraction of new talent excited to be in the forefront of app development.

From a business perspective, super apps help to increase engagement with your customers, partners, and employees with functionality that will keep them coming back for more.

To learn more about how these and other new capabilities in Volt MX can supercharge your developer productivity, don’t forget to pre-register here [] for the release webinar on January 17. We’ll see you there!

New Domino REST APIs Are Now Available

8. Dezember 2022 Posted by Adam Gartenberg

We’re pleased to announce that the Domino REST APIs are now generally available for download by Domino Complete Collaboration (CCB) and Domino CEO Communications customers on active support in their Domino v12.0.2 “Danube” environment.

Known during development and beta testing as Project Keep, these contemporary REST APIs increase the number of REST APIs available to Domino deployments from nine to over 100, allowing you to extend your Domino applications with the development tools of your choice. You can broaden the audience for your Domino development without sacrificing Domino’s security or ease of deployment. And with this new REST API access to Domino servers and databases, you can securely make Domino servers available for pro-code development. Developers can expose Domino data in the form of standardized Open-API-based methods while maintaining control of which data will be made available for view or update.

How can it be used?

To give just a few examples of how the REST APIs can be used, you can apply them to:

  • Web applications: Display job openings stored in a Domino database on the company website, validating allowable postings without requiring Java or JavaScript skills.
  • Mobile Applications: Use Volt MX to create a front-end mobile app for the travel approval system run on Domino. Employees can enter their travel requests, and when managers authenticate, they will see and can complete the workflow approval.
  • Application Integration: Integrate contracts and other customer data stored in Domino with SalesForce CRM, giving sales representatives a single view of all necessary information.

What is it? 

The Domino REST APIs allow for pro-code development through secure access to HCL Domino servers and databases, allowing you to use the programming language and framework of your choice — while maintaining the reliability and deployability of your Domino data and applications. They run alongside the server and allow you to expose — securely and easily — your Domino data in the form of standardized Open-API-based methods. Using a browser-based admin UI, application owners can define which data will be made available for view or update on a REST API. The APIs extend the Domino principles of reader/author document access definitions into the world of Internet protocols.

The Domino REST APIs also includes the Swagger UI, an API explorer that allows the visualization and interaction with APIs without having any of the actual implementation logic in place. The APIs are automatically generated from an OpenAPI (formerly Swagger) specification with visual documentation, making it easier to implement the back-end code later.

What’s special about the new Domino REST APIs?

  • Secure by default, with fine granular controls per form, field, and user basis
  • Implements latest open standards
  • HTTP/2-ready, for server-to-server or client-to-server communication
  • API-first design with full interactive documentation
  • Low barrier to entry, as it runs on a Domino server and/or your Notes client
  • Admin UI and Postman samples included
  • State-of-the-art JWT access token integrated with your existing IdP infrastructure

What can be accessed via the Domino REST APIs?

You can access content like views, documents, and fields as well as agents and ACL settings. And, of course, featuring DQL queries to quickly access the data you are looking for.

Built-in declarative security ensures the API will only allow access to fields the caller is authorized to see or update. This can effectively prevent computed fields from being overwritten and limits participants in a workflow to updating their fields only.

Where to find it

The Domino REST APIs are now available as a prepacked, ready-to-use Docker container to Domino Complete Collaboration (CCB) and Domino CEO Communications customers on active support. The download is now available in the “HCL Domino” product line category on our License and Download Portal. Please visit the documentation here to learn more and to set up your test environment. Note: The REST APIs only work with Domino v12.0.2 “Danube” and higher. (Hint: If you haven’t upgraded yet, now’s the time!)

domino admin

application management


HCL Domino Leap 1.1 – New Name … and Loaded with New Features

16. November 2022 Posted by Martin Lechleider

HCL Domino Leap delivers business transformation by enabling citizen developers to solve business challenges and drive workflow efficiencies through process and data automation. Domino Leap offers the advantage of shorter development cycles, reduced development costs, and the ability to make everyone in the organization a developer. Our Domino Leap 1.1 release provides some exciting new features to extend an organization’s ability to become even more agile in responding to everyday challenges.  

Previously known as Domino Volt, the new product name — Domino Leap — is being changed to avoid confusion with HCL Volt MX.  The new name also better aligns with its identical twin – HCL Leap. The two are essentially the same, and in fact share the same basic source code. The only difference is that Domino Leap runs on the Domino platform and provides some additional features which only make sense to Domino customers. 

New features included in this release fall into three major categories: building more sophisticated workflows, reusing your work, and integration with Domino. 


Building more sophisticated workflows 

Workflow Branching — A new set of features for visually designing workflow branches has been added. You can specify any number of branches and rules which dictate when that branch should be followed.  For example, a “second approver” branch might be taken when the “amount is greater than 10,000.”  Each branch can have its own activities for notification, assignment and service calls. 

Workflow Reminder Notifications — Reminder notifications can be set up based on a cadence preceding a due date. The due date can be a selected date, a date from the form, or based on how many days the form has been in the workflow stage. Past due notifications can also be set up. Notifications help ensure organizational focus and shorter process cycle time. 


Reusing your work and productivity 

Copy and Paste — This feature allows you copy any widget or section from one app and paste it into another. For example, if you’ve added a “contact info” section to one app, simply copy and paste it into your new app.  No more need to duplicate work by recreating every widget, label, setting, etc.  Any service interactions or JavaScript associated with the items are also copied.  This lets you reuse JavaScript and services you’ve built in the past. It’s an amazing timesaver. 

New HTML Editor — A real HTML editor now appears when you add HTML fragment widgets to your app.  The editor properly highlights and formats your syntax, making it much easier to work with. 

New Page Validation Behavior — This change makes creating multi-page, wizard-style forms much easier. In previous releases, if you had a multi-page form with required fields on the first page, you had to wait until clicking “submit” on the last page for validation to happen. The only way around this was to add some JavaScript to force the validation on each page. This new behavior validates a page when you navigate away from it. No more workarounds needed! 


Integration with Domino 

Domino Rich Text Roundtripping — Added ability to write rich text from Domino Leap to an existing Domino DB with rich text fields. Leap is able read the contents of Domino-rich text fields and put that content into a Leap rich text field. This includes any file attachments that are stored in the Domino field.  The content can then be edited and updated back to Domino. New Domino documents can also be added from Leap with rich text content. This essentially allows you to create a Leap app that leverages the Domino app by providing a new modern web interface. 

Domino Leap enables organizations to give nontechnical users the ability to build applications without writing a single line of code — and up to 70% faster. Leap also makes it easy to develop powerful, secure, and enterprise-grade, workflow-based applications. While it runs on Domino, you don’t need any specialized Domino or IT skills. Learn more about Domino Leap or test drive Domino Leap via our Sandbox. 

HCL Domino 12.0.2 Delivers App Modernization, New Collaboration Tools and Enhanced Security

16. November 2022 Posted by Timothy Clark

Our focus on delivering the most comprehensive and value-driven app development platform on the market continues with HCL’s latest Domino 12.0.2 release. From Fortune 500 to small enterprise, Domino 12.0.2 enables your business to run more efficiently–and securely–with significant enhancements for app development, collaboration, and simplified deployment. 

Including our two previous releases, HCL Domino has now delivered 174 new features, enabled workflow automation, extended business apps to the web and mobile devices, and increased platform security to better protect your data. Many of our new features are a direct result of customer feedback from our thousands of Domino customers worldwide on what’s important. 

Focal points of this release include: 

  • Better-Looking Applications – With Domino Restyle, you can apply the wizard-based design in seconds to give a fresh look and feel to your Domino database or templates–modifying your forms, views, pages, action bars, navigators and more. 
  • Enhanced Mail Security – Added flexibility to connect via ICAP to your chosen anti-virus scanning service for mail attachments, whether inbound or outbound. 
  • Easy Meeting Scheduling – Ability to set “free time” for colleagues on Domino, Office365 or Exchange to easily avoid overbooking meetings – especially useful during mail platform transitions during mergers and acquisitions.


Key Business Features 12.0.2 

  Features and Related Benefits 

Modernize the look, feel, and user interface for existing apps.  Restyle existing apps in minutes – easily update one application or multiple apps all at once. 
Add handwritten “signature” to forms, with rich text support, to enable approval workflows.  Automate workflows by enabling rich text field to add handwritten “signature” to your forms approve on your device in Notes and Nomad Web. 
Save time and reduce over-booked meetings.  Easily determine when colleagues are free to meet even if they are using Domino, Exchange, and Office 365-based calendars.  
Citizen developers can build more sophisticated workflows using HCL Domino Leap with integration to Domino. 
  • Empower business users to build no-code apps without specialized IT or Domino skills. 
  • Business users can build apps 60-70% faster.  
  • Build apps that read and write to Domino Rich Text fields. 
Expand calendar delegation capabilities to create meetings on behalf of another mail file owner.  Empower authorized delegates to manage another user’s calendar to create calendar events and centralize appointment booking with DOMI. 
Save time and stay organized with OnTime Group Calendar for Domino.  OnTime delivers a core set of group calendar functionality to bring transparency and effectiveness to your organization as the perfect addition for Notes Desktop and Verse email client. 


Key Technical Features 12.0.2 

  Features and Related Benefits 

Maintain a virus-free environment with stronger email security.  Reduce endpoint threats connect your Domino server to chosen virus scanning service using ICAP.  
Reduce support costs – never upgrade another Notes client again.   


Nomad web provides clientless Notes access on your choice of browser – upgrading Notes client no longer required.  
Reduce complexity and save time with Domino one-touch deployment.  Create new Domino server with a single command that loads your certificates, registers users complete installation in minutes. 
Expand the ways corporate IT authenticates users using your Domino applications.   Increase flexibility for user authentication with support for Google, Yahoo, Microsoft AD, or any accessible KeyCloak mechanism. 
Simplify your deployment with Nomad Web even easier to deploy less to manage.  Connect users directly to your Domino server to experience Nomad Web Client in the browser, without installing SafeLinx. 
Add contemporary REST APIs to Domino, enabling a modern programming experience.  Increase your toolset flexibility and use your pro-code tools of choice with Domino for application modernization. 


Want to see more features in the release? View What’s New in Domino 12.0.2. 

To strengthen our Domino platform value proposition further, HCL recently: 

  • Announced a partnership with Intravision for their OnTime Group Calendar for Domino. As a companion to Notes Desktop and Verse email client, it helps save time by finding available times to meet across groups, and the ability to poll for available times across multiple organizations or businesses plus much more. 
  • Released new versions of Nomad Web 1.0.5, Sametime Premium v12.0.1, and Domino Leap 1.1 (previously known as Domino Volt). 

Consider upgrading your Domino platform today to realize all the advantages and value our latest releases have to offer. Planning your upgrade has never been easier with the help of HCL experts and resources. Download our comprehensive guide to start your planning and schedule time with a technical expert to get your upgrade questions answered. 

For more information on HCL Domino, please visit: 

Why Every Public Sector Org Needs a Modern DX Platform 

8. November 2022 Posted by Demetrios Nerris


DEK: A digital experience platform can modernize private and public sectors.

The wide range of government services that constituents depend on are increasingly accessed and delivered online—with varying degrees of success. These challenges—and the changing expectations of a population conditioned by Google, Amazon, and Uber—have pushed the public sector to seek ways of keeping pace with the digital transformation all around us.

To do that, they need technology that can smoothly and securely connect people with the services they need, while also giving government employees the data they rely on to do their jobs. And why not make the experience enjoyable?

With those goals in mind, governments are turning to digital experience (DX) platforms that can deliver a modern consumer experience for traditionally bureaucratic processes.

Why a DXP makes sense for governments

While private sector organizations often have the luxury of focusing on a specific product or service, government agencies must provide a diverse array of resources to their constituents—almost always with a high degree of urgency.

Look at any state website and you’ll see a broad range of crucial services, including:

  • Professional licensing and business permits
  • Voter registration
  • State benefits—health care, food assistance, childcare and more
  • Tax information
  • Driver’s licenses and motor vehicle registration
  • Consumer protection
  • Caregiver support
  • Unemployment benefits

Alongside all that, of course, are the innumerable departments and administrative systems that carry out the smooth functioning of government—led by employees who rely on effective communication tools and unimpeded access to data.

Connecting constituents with the information they need—in a suitable format, at the exact right moment—is no small task. To achieve all that—while providing a user experience that feels less like DMV and more like H&M—requires a digital infrastructure built to deliver those services while managing the obstacles that are bound to pop up.

For governments, that means finding a DX solution that responds superlatively to four key challenges.


No surprise here—data protection is top-of-mind in every industry, and especially in the public sector. To get a sense of the scope of the problem, consider that the federal government’s proposed cybersecurity budget in 2021 was projected at $18.7 billion.

Besides managing stores of constituents’ sensitive personal information, governments act as essential intermediaries for systems that range from voting and waste management to gas and electric utilities. These are services―and collections of data―that simply cannot be left vulnerable.

     2. Continuity and Reliability

As important as safeguarding critical data may be, so too is the assurance that systems will work no matter what sort of bizarre event might occur. Maintaining a continuous connection to essential services is what people expect―and what governments must deliver.

     3. Scalability

The ability to scale ensures that governments can see the full benefits of their digital platforms by flexing in size or scope and across workforce models―without compromising expense ratios or infrastructure cost. This drives efficiency and effectiveness throughout the programs used and boosts the satisfaction level of key stakeholders, employees, and constituents.

    4. Speed and ease of use

Digital experiences must lean into serving the “everything” constituent, who wants everything available to them both in person and online. According to Gartner, half of all digital government KPIs include a constituent/customer experience metric to ensure services delivered are constituent-centric. The future of civic services will combine the speed and ease of digital with the practicality and resourcefulness of human interaction.

The HCL DX platform is future-ready

HCL DX solves these critical problems with dynamic features that will satisfy the needs of governments and agencies of all sizes—large, mid-size, or small.

Security you can rely on

HCL DX is renowned for unmatched data protection—and that reputation is well deserved.

Security is baked into the platform through end-to-end encryption, multilevel authentication and role-based access controls that ensure the system architecture is customizable yet secure. With rules-based protection built in, HCL DX ensures that sensitive data and essential systems will be safe from threats.

Continuity that keeps people connected

With over 2,000 APIs, HCL DX makes seamless integration of data and apps a reality, protecting the continuity of business-critical processes that are too important to be interrupted. With pre-built continuous integration, your digital experiences are delivered effortlessly yet securely.

What’s more, with over 200 new REST APIs with industry JavaScript frameworks, any government office can customize its apps with no training, while supporting new channels headlessly.

This facilitates a new level of integration for custom applications and connects people and networks to the essential data they need, when they need it—no matter what.

Scalability that everyone needs

HCL DX’s cloud-native platform allows you to choose the cloud option you prefer or host your own Kubernetes deployment, so there are no multi-tenant vendor constraints on how you build and scale your operation.

A platform like this provides economical scaling, enabling the distribution of data and workloads across multiple independent datacenters with high availability. That high availability also removes limitations on how you deploy your own data and physical resources.

By bringing together HCL DX on HCL Now, a cloud-native-as-a-service managed cloud solution, you can access expert cloud solutions with ease―simply and seamlessly accelerating your growth as you see fit.

Serve the “everything” constituent 

Access. Convenience. Customization. Quality.

As digital experiences for consumers continue to evolve―and increase―so do the expectations for those experiences. Simply providing a digital option is not enough―that option must be personalized and enjoyable. Yes, even for government services.

DX’s intuitive content tools, insightful analytic integrations, and easily automated deployments open a new frontier for creating customer experiences that jump off the screen―and in a fraction of the time it would take to create them with code. By using HCL DX, you can save time and optimize your content without the need for IT development or intervention.

A DX platform can help resolve many of the challenges facing governments today. But only the HCL DX platform resolves these issues with the combination of security, consistency, and out-of-the-box scalability and ease-of-use that fits the needs of governments everywhere.

For more information on HCL DX’s features, click here.


A New HCL Connections Is Here

26. Oktober 2022 Posted by Rene Schimmer

Connections has always been about empowering people, and our new Connections Cedar (v8) release delivers a redesign which dramatically improves the collaborative experience— making it easier than ever to navigate, quickly find what you need and share content.  

HCL Connections provides the structure to help teams come together more effectively, close information gaps, and drive efficiencies for teams working remotely or on-site. HCL Connections streamlines collaboration and delivers team content, news, conversations, and project tasks all in one place. Our latest release, Cedar, builds on this legacy by reimagining the user experience and improving the overall usability and efficiency for employees and teams.  

HCL Connections Cedar (v8) delivers these innovations and more:   

  • Improved usability — fewer clicks, intuitive experience: Connections now delivers an improved, intuitive navigation experience which helps achieve greater user adoption and efficiency. Left main navigation bar provides easy and consistent access to key Connections apps with configurable options to add additional apps. The “Important-To-Me” bar, now always on the right, speeds up access to commonly used resources like key people and Communities. 
  • Supercharged search and search results: A new centrally located search bar simplifies user interaction by enabling context sensitive focus and intuitive filtering, and changes context based on the specific Connections app you are using. Recent Searches and Quick-Results options help you to quickly locate content, Communities, and people. Simplified filtering ensures relevant results are always easy to find. 
  • Increased collaboration with universal upload & share: The new share buttons enable users to easily share the currently viewed page within Connections, Sametime or via other integrated chat tools. Share content with People or Communities while permissions are still enforced based on privacy selections. 

HCL Connections delivers on our continued commitment to enable a market-leading user experience for collaboration and employee engagement. Connections 8 will provide a pervasive sharing experience that lets you increase information velocity and help new ideas and best practices go viral. Upgrade your Connections experience now with our latest release and experience all the benefits Connections offers

Want to learn more about Connections capabilities? Click here for more info. 

Hey Domino Administrators — Easy for You, Even Easier for Your Customers!

17. Oktober 2022 Posted by Thomas Hampel

An Admin’s Dream
How often does something come along that is a turnkey solution, easy for you to implement, that your customers will love?  Introducing Nomad for web version 1.0.5. No longer do you have to configure a complicated SafeLinx Nomad Proxy server. This release introduces the Nomad Server, a preconfigured Domino Server container running the Nomad Server add-in. It’s Domino running the Nomad add-in just like Traveler.  With this solution, your consumers hit the URL and are automatically running “Notes in a browser,” which is what Nomad enables.

Never Upgrade Another Notes Client Again
Another bonus? No client workstations to manage that require installations and upgrades. Put the client on the Nomad server once, and all the clients are upgraded automatically since it’s just running in a browser window tab. That’s the beauty of Nomad.  Don’t want to run it in a browser? No problem, grab your favorite mobile tablet or phone and hit the app store to download HCL Nomad or push out via your Mobile Device Manager (MDM) application.

Restyle Automatically Makes Your Notes Applications Stylish
Many Notes applications were developed decades ago, and the original designers are sipping champagne in St. Tropez enjoying their retirement. Well move over, there’s a new model on the catwalk, no designer necessary. Find your dusty application, choose Restyle from the Nomad file menu in your browser, and in seconds your application will be sporting the latest in haute couture. A modern and flat look and feel.

Upgrade your Nomad experience now with our latest release and experience all the benefits Nomad has to offer. Want to learn more about Nomad capabilities? Click here for more info.

Sneak a Peek at Our Newest HCL Sametime Features

30. September 2022 Posted by Ginni Saini


Our traditional collaboration models continue to evolve as we spend less time face-to-face with colleagues and more time than ever before connecting via video meetings and chat messages. We have become more skilled at working efficiently across our organizations using these new collaboration tools. Our HCL Sametime chat and meeting solution has also evolved, and you now have early access to our latest Sametime Eifel release, planned for general availability (GA) later this year.

Want a more seamless collaboration experience across multiple devices? Then try out some of our new features in the upcoming Sametime Eifel release. Here are just a few of the features available in the early release:

  • Host and attend your Sametime meetings now using the Safari browser
  • Don’t misplace important information — easily find a 1:1, group and meeting chats using our latest chat filters
  • Use push proxy to receive call, meeting, and chat notifications instantly for iOS and Android mobile devices
  • Keep better track of your time: View meeting timer once meeting has started

Our early release is available now for all our Sametime Premium customers and Domino customers entitled to HCL Sametime. The download is now available on our License and Download Portal — just search under “HCL Sametime” product category to find it.

After you try out our early release software, you can also provide your feedback on our latest feature enhancements via our Program Forum. For further details, please check out our published knowledge article.

Please note, our Sametime Eifel early access release will be available from now until our GA release planned for the fall of 2022.

gues and more time than ever before connecting via video meetings and chat messages. We have become more skilled at working efficiently across our organizations using these new collaboration tools. Our HCL Sametime chat and meeting solution has also evolved, and you now have early access to our latest Sametime Eifel release, planned for general availability (GA) later this year.

Want a more seamless collaboration experience across multiple devices? Then try out some of our new features in the upcoming Sametime Eifel release. Here are just a few of the features available in the early release:

  • Host and attend your Sametime meetings now using the Safari browser
  • Don’t misplace important information — easily find a 1:1, group and meeting chats using our latest chat filters
  • Use push proxy to receive call, meeting, and chat notifications instantly for iOS and Android mobile devices
  • Keep better track of your time: View meeting timer once meeting has started

Our early release is available now for all our Sametime Premium customers and Domino customers entitled to HCL Sametime. The download is now available on our License and Download Portal — just search under “HCL Sametime” product category to find it.

After you try out our early release software, you can also provide your feedback on our latest feature enhancements via our Program Forum. For further details, please check out our published knowledge article.

Please note, our Sametime Eifel early access release will be available from now until our GA release planned for the fall of 2022.

Your HCL Domino Experience Is About to Get Even Better

28. Juli 2022 Posted by HCL Domino Team


We are almost done with our development work for the next HCL Domino “Danube” release planned for November. Want to see and test dive the new features? Here’s your chance with our Early Access Program (EAP). Just visit our license and download portal and look for “what’s new.”

In our latest code drop, you can experience a ton of new features for Notes, Domino Designer, Domino Administrator clients, and the Domino server. You can also preview the features made available in our first two code drops already in EAP. We want and need your feedback to help us evolve our Domino platform to meet your business challenges.

So, what are the things that you will notice the most in this early release preview? 

Mail improvements

  • Mail-in database improvements 
  • Default mail font policy

Calendar Improvements 

  • Improvements to the Dynamic Online Meeting features. Support for delegates, repeating meetings, meeting passwords and dial-in numbers 
  • Free/Busy time lookup for Microsoft Exchange users.

Workspace Improvements

  • Further enhancements to the workspace and support for dark mode, too

Database Encryption Improvements

  • 128-bit AES is now the default encryption with the option to increase to 256 bit AES if required

Other Enhancements

  • Embedded Sametime is updated to version 12.0.0 
  • Advanced Properties enhanced 
  • 64-bit Notes Standard client
  • Auto update for local NSF ODS to increase performance
  • Further performance updates 

Don’t forget that there are the previously released features from the EAP Drop #1 and #2 to test as well.

Please join the forum to give us your feedback

We look forward to hearing your thoughts about these exciting new features.

Domino Product Management

Coming Up in Domino Danube – Early Access Program Release 3 

1  XPages File Upload Improvements  Designer 
2  Enable Sharing Of Jars Between XPages and Java Agents  Designer 
3  Add Signature Type to Rick Text Field  Designer 
4  Designer Debugger Improvements   Designer 
5  File Viewer Using Apache POI  Notes 
6  DOMI – Calendar Delegation and Recurring Support   Notes 
7  64-bit Group 1 Language Support   Notes 
8  Default Mail Font Through Policy   Notes 
9  Free Busy Time With O365  Notes 
10  Default ODS Upgrade for Client  Notes 
11  Workspace UI Update  Notes 
12  Notes Performance Improvements    Notes 
13  Replace IE with MS Edge   Notes 
14  Document Properties Improvements  Notes 
15  Mail Policy For Alternate From Mail-in Databases   Notes 
16  Notes Setup Improvement   Notes 
17  AD Password Sync install improvements  Domino 
18  Upgrade Tika to current version and Apache POI to match version bundled in Tika  Domino 
19  Antivirus scanning by supporting ICAP protocol  Domino 
20  Certificate Manager on AIX  Domino 
21  OpenID Connect (OIDC) bearer token authentication to Domino HTTP  Domino 
22  Backend Large Item Support  Domino 
23  Java console – handling of self signed certs review/improvements  Admin 
24  Admin Client option to delay bulk fulltext index enablement  Admin 
25  Add validjson tool into the admin client  Admin 

Features From Previous Releases

  Feature  Release 
1  Upgrade CKEditor to 4.18 (change is in Domino)  EAP 1 
2  daosencmgr tool  EAP 1 
3  DominoBackup native Windows VSS support  EAP 1 
4  Security F.6 – 256 bit AES for Database Encryption  EAP 1 
5  Ability to encrypt a database programmatically  EAP 1 
6  DQL 12.0.2 Optimization  EAP 1 
7  Upload support data via server command “Tell Domino Support”  EAP 1 
8  Linux: Support SELinux in Enforcing Mode  EAP 1 
9  Linux : Support 5.x Kernel  EAP 1 
10  Update IDVault (Recertification) without End user intervention  EAP 1 
11  Update IDVault (Key Rollover) without user intervention  EAP 1 
12  KeyCloak SAML IdP requires support for HTTP Redirect Binding signing  EAP 1 
13  Upgrade to OpenSSL 3.0.1 for FIPS 140-2 support  EAP 1 
14  Update CA root certificates that ship with Notes/Domino  EAP 1 
15  Add Briefcase icon also to Groupsview in the Domino Directory  EAP 1 
16  Add Cell Phone Number to Telephone column in Person view in Address Book  EAP 1 
1  Deprecate ADSync  EAP 2 
2  View Updating Speed and Throughput Improvements  EAP 2 
3  Secure OSLoadLibrary Usage, primarily on Windows  EAP 2 
4  Implement appropriate SCN QOS improvements in OnPrem  EAP 2 
5  Need NIFNSF tab in Server form  EAP 2 

DS Academy Highlights

26. Juli 2022 Posted by Tiffany Amos


The Digital Solutions Academy has been very busy in the technical education space over the last two years.  Check out our most recent wins: 

sametime-v12-on-docker  volt-mx-iris hcl-nomad-safelinx

We could not have done all this amazing work without Y-O-U.  Our Digital Solutions community has an incredible group of technically driven people with outstanding expertise and skills. From our customers and HCL Ambassadors to our Business Partners, development, support, technical advisors, and product management teams A BIG HATS OFF!


To continue the Academy’s momentum, we attended the Engage conference in Bruges, Belgium, and the DNUG conference in Konstanz, Germany, where we made some very key announcements that we think everyone needs to hear: 

  • The HCL Volt MX 5-day self-paced bootcamp is now available on the Academy website.  If you’re looking to get over 40 hours of education on this product, start here! 
  • 6 Digital Experience courses, spanning several learning journeys have been launched! 
  • 3 dynamic, hands on, 4-hour instructor-led workshops were delivered on the following topics: 
    • Deploying HCL Sametime v12 on Kubernetes
      In this workshop, we cover setting up your own Kubernetes cluster and deploying Sametime Premium from the ground up! Attendees even touched on network architecture, best practices, and troubleshooting. 
    • Deploying HCL Domino v12 on Kubernetes
      After attending this workshop, Domino administrators were more familiar with the most important and fundamental aspects of Kubernetes as well as setting up and installing Domino in a Kubernetes cluster. 
    • HCL Volt MX for Domino developers
      This session was specifically for Domino developers who wanted to extend their skills with HCL Volt MX. They learned to integrate HCL Volt MX with an existing Domino application to develop a mobile application from scratch!

engage-event dnug-event








  • 110+ registrants at the onsite Digital Solutions Academy workshops 
  • 2 HCL Domino administrator & application developer courses will be launched by the end of Q3 2022

There’s more in the pipeline to be shared, but in the meantime, keep a close eye out for more Academy news, where we’ll be, and how we can continue to help educate you.