Posts Tagged: ‘Digital Solutions’

Licensing Update: Introducing CCX, External User Entitlements

23. September 2020 Posted by Uffe Sorensen

This year, HCL Digital Solutions has developed a modern per user licensing model for Domino – HCL Domino Complete Collaboration Business Edition (a.k.a. “CCB”). CCB has helped facilitate the momentum and growth in the Domino customer base and new user adoption and we’re proud to announce the completion of CCB licensing with the introduction of an eXternal user entitlement – the “CCX” Authorized User.   

CCB: Simplifying HCL Domino Licensing 

CCB is a key step in our journey to provide one license model for HCL Domino, eliminating the uncertainty of server capacity and sub-capacity (PVU) licensing. 

  • A simple “Per User everything model” – use any client and any protocol for any server capacity to run all applications – including enterprise e-mail (HCL Verse). 
  • Transparent license compliance management by simple user counting. 
  • Adding appropriate capabilities to the core Domino environment under CCB entitlements – like HCL SafeLinx 1.1 which is now entitled for all CCB users.  
  • We recently added a Guest user entitlement to permit web applications to run on CCB licensed servers – vastly improving the value of CCB. (This blog post contains updates to the announcement, “HCL Complete Collaboration (CCB) Guest Licensing” from July 29, 2020)

More capabilities will be provided using a simple “add-on” scheme for CCB licensing, which now includes: 

  • Domino Volt: Can be extended to all CCB users at renewal or new CCB license sale   
  • Sametime v11.5: Can be extended any time after v11.5 becomes available to all CCB users 
  • CCX: Per user add-on for external users 

Introducing CCX  

CCX is an add-on to a CCB entitled Domino environment extending applications to external users at an attractive per user price. Hence, we now distinguish between internal users – who must be licensed under CCB (as always) – and CCX entitled external users.  

Employees or contractors must be CCB users, who cannot be replaced by CCX. CCB is a prerequisite entitlement enabling all code install/download & product support. Use of Domino Volt extends to CCX users at no additional cost, if added to the base CCB license.  

CCX users are functionally restricted to using Domino or Domino Volt applications and workflows but cannot create applications themselves. Nor can a CCX user have a personal mailbox but can use task/functional mail for workflow routing or applications generating mail.  

CCB Guest Users: What’s New 

Since the announcement in July 2020, we have thoroughly analyzed and discussed many customers’ use cases and now enhanced the value of authenticated/logged-in web users to permit a predefined maximum level of Domino application access (ACL) as “Reader.”  

Counting Users for License Compliance  

CCB/CCX require Authorized User entitlements for any user who has credentials to access the system.  For both CCB and CCX, the required license volume for compliance is determined by counting directory entries in the Domino directories and accessible LDAP directories permitting users to log-in. Simple mail routing entries or credentials on the Domino Denied Access list are not included in the counts. 

As of now, you simply count the entries in the Domino Directories/linked LDAPs permitting users to log-in. Any entry or LDAP tagged as “External” will be counted as a CCX user and all other credentials make up the CCB count.  If Guest user log-in credentials are in the same directories/LDAP they must be tagged as “Guest” and excluded from the count.  

No employee or contractor in the Enterprise can be CCX or Guest but must be CCB. It is our intention to automate the counting for Domino v12 by enhancing the included Domino License Tracker tool to produce an internal license compliance report, however, the report is not automatically shared with HCL.  

CCB/CCX Users’ Rights and Capabilities

Access to Domino Servers Licensed under CCB A/U Entitlement 

Effectively immediately, customers with HCL Domino Servers deployed under CCB Authorized User entitlements can be accessed by Licensee’s entitled CCB Authorized Users, CCX Authorized Users and Guest Users under the CCB entitlement. 

In addition, HCL Domino Servers deployed under CCB Authorized User entitlements may participate in mail routing (SMTP), directory lookup and authentication (LDAP) for non-HCL Domino programs and permit access to free/busy time calendar information. 

More Information 

HCL has made the following changes to the CCB license based on customer and partner requests to facilitate: 

  • A read-only external or internal web site for Guest Users.
  • A simple way of providing tailored content to specific Guest Users. 
  • Eliminating the need for server capacity (PVU) based licensing through the introduction of a specific External User license. 
  • Permitting External Users in the Enterprise B2B value chain to participate in Domino based applications and workflows. 
  • Using Domino Volt for External Users in general, as well as for data collection through surveys for anonymous Guest users.  
  • Clarifying licensing for mail and calendar interoperability in multi-vendor scenarios involving our partner’s solutions.    
     

HCL plans to update the formal CCB/CCX V11.0.1 License Information can be found here when CCX becomes available later in September 2020. This announcement reinforces CCB/CCX as the licensing platform for Domino customers, allowing more customers to upgrade to CCB and the model for all new customers. 

If you have any questions about this announcement or have any licensing questions, please contact your HCL product specialist or Business Partner. 

Useful Links:  

Related Blog Posts: 

Frequently Asked Questions 

Q: How are CCB/CCX users counted? 

A: You simply count the entries in the Domino Directories/linked LDAPs permitting users to log-in. Count entries/LDAP tagged as “external” as the CCX user count and deduct this number from the total number of entries which becomes the CCB count. The Denied Access List is excluded from the counts.  

CCB and CCX can reside on same server or as administrator decides – counting is always across all Domino Directories in Licensee’s enterprise.  CCB includes an unlimited entitlement for Guest users. If logged-in Guest user credentials are included in the Domino Directories tagged as “guest” they are excluded from CCB/CCX counts. No employee or contractor in Licensee’s Enterprise can be CCX or Guest.  (The current Domino License Tracker tool for v12 will produce an internal report to assist you with license compliance, but it is not automatically shared with HCL.) 

Q: I am using an earlier Domino license model. How do I switch to CCB/CCX?  

A: CCB licensing is a superset of prior Domino licensing. When CCB licensing is established replacing active Domino licensing, CCB can provide the entitlements that were in place for the Domino Servers and various clients. To support the user constituents, you may need both CCB/Guest and CCX entitlements to match your current use cases, but you can continue to use deployed software. 

Q: I just need a Domino server for apps, no need for mail or other features. 

A: Mail routing is intrinsic to Domino and to many apps that run on the platform. For simplicity, full mail functionality is included with CCB and functional/workflow mail is included with CCX. You don’t have to use the mail functionality but it is part of your entitlement. 

Q: Can I still just license mail? 

A: The mail-only licensing of Messaging CAL/PVU, Messaging Express will remain as such. However, you can fully replace your mail entitlements with CCB/CCX and include Domino Volt to gain significant additional value for your users. 

Q: What is included with CCB and what are add-ons? 

A: CCB licensing includes entitlement to HCL SafeLinx 1.1 for all CCB servers and CCB/CCX users as well as limited use Sametime and Connections Files & Profiles for all CCB users.   
Add-ons include:   

  • Sametime Premium when v11.5 becomes available around November 2020 
  • Domino Volt for all CCB users at a simple uplift (also extend to all CCX users for no additional charge).  Domino Volt includes HCL Enterprise Integrator and HCL SAP Connector which is entitled for all CCB servers when upgraded with Domino Volt ! 
  • CCX on a per External User basis 

Q: What is a CCB user permitted to do? 

A: CCB users are entitled to all aspects of Domino applications and enterprise e-mail and add-ons per above, without license restrictions on what users are permitted to do. CCB users can create and participate in apps and workflows to any level set by Domino Administrators. 

Q: How do you restrict CCX and Guest users’ access to applications? 

A: We use the Domino “Access Control List” (ACL) – all Domino databases/applications has an ACL which map access levels to users. The access level is a classification limiting which tasks a user can perform in the database – Manager, Editor, Author, Reader, Depositor, No Access – these classes are just labels, not verbatim. To fully understand permitted use cases, refer to the product documentation of ACL. (Note: Existing applications and standard templates may need customisation to fully support Guest users.) 

Q: Why is a CCX user permitted ACL level up through Author? 

A: CCX users can fully participate in, and use (not create) Domino apps and workflows (including Domino Volt if added to CCB.)  Hence, maximum ACL level is “Author” access, which is typically assigned to users who need to contribute documents to a Domino database – and authenticated users can edit their own or other designated content. CCX is for authenticated, external users only and not permitted for any employee or contractor in the Licensee’s Enterprise! 

Q: Why is an anonymous Guest permitted ACL level up through Author? 

A: Anonymous Guests are web users, who beyond browsing a web site are permitted actions like submitting a contact form, participating in a web survey, posting anonymous blog content, etc. “Author” access is typically assigned to users who need to contribute documents to a Domino database just like CCX users, however, being anonymous they cannot edit any content, nor access individualised content. 

Q: Why is a logged-in Guest permitted ACL level up through Reader? 

A: Under ACL control, “Reader” access allows controlled creation of documents by using public access forms. Logged-in Guests authenticating with HTTP/LDAP are typically a dynamic, ever increasing volume of users visiting your web site, registering to gain access to community content, special interest forums, initiating workflows, etc.  “Reader” access is typically assigned to users who are only permitted to read documents in a database and/or using public forms to create documents. This case is for authenticated, external, limited use only, and not permitted for any Employee or contractor in the Licensee’s Enterprise!  
For external users needing any higher level of access, you must purchase CCX entitlements. 

Disclaimer – HCL’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at HCL’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard HCL benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multi programming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. 

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HCL Atlas 2.0: New User Interface and Features are Coming

22. September 2020 Posted by Agnes Ng

We are pleased to announce the release of HCL Atlas 2.0 for general availability.  
 
HCL Atlas is our low-cost, white-labeled mail platform with built-in multi-tenant capability, which is specifically designed for service or hosting partners.  
 
The following are the feature highlights of this release:

  • Brand-new user interface for mail, calendar, contacts and files: Easier navigation with a new search experience. Users can now multi-task (compose an email and view your schedule at the same time) by using the widgets at the sidebar. 
  • File repository: Users can store or download attachments/files to their own file space. Sharing documents via links with access control is now available. 
  • Lower total cost of ownership (TCO): I/O Storage is reduced by 1/3 by simplifying mail inbound flow. TCO is also further reduced with the adoption of microservices architecture. 
  • More languages support: Added support for Arabic, French, Japanese, Brazilian Portuguese and Russian. 

HCL Atlas Product Manager  
Agnes Ng 
choyann@pnp-hcl.com 

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Digital Week 2020 is Coming

21. September 2020 Posted by Richard Jefts

It’s with great excitement that we’re announcing Digital Week 2020! Starting November 9, HCL Digital Solutions will be hosting a blockbuster virtual event that’s not to be missed. From thought-provoking keynotes from analysts and influencers at IDC and Constellation Research, to a packed agenda filled with incredible product announcements and technical sessions that will make even the biggest geek excited, we know Digital Week 2020 will be one for the record books.  

The whole week will be full of news and announcements about our entire HCL Digital Solutions portfolio — including the world premiere of HCL Volt MX, a multiexperience app platform and our newest product. This week is truly global, and we will be live from everywhere — on 6 continents and in 8 languages.

Digital Week 2020 is a week-long experience (one each for Americas/EMEA and APAC), with three distinct event streams:

DS IMAGINE 2020 (Monday | Tuesday):  

Business models are shifting and the way we work has been flipped upside down. And yet, there is the ever-present need to drive new revenue and meet shareholder and customer expectations. Technology is evolving so quickly that you have to adapt and transform how you do business. Join us for two-days of thought leadership sessions and portfolio announcements that every business leader will want to attend. Let’s transform your business.  

DX INSPIRE 2020 (Tuesday | Wednesday | Thursday):  

After last year’s success, we have DX Inspire 2020, our second-annual user group and conference centered on HCL Digital Experience. Come learn how we’ve transformed — so you can deliver business-critical digital experiences at the speed of cloud. Our HCL DX Fall 2020 release delivers more value from your existing on-prem investments with the added speed of new cloud capabilities, reimagined content tools, and faster and lighter app dev. Join us to get exclusive access to demos, experts and our HCL DX leadership team.  

FACTORY TOUR 2020 (Wednesday | Thursday | Friday): 

Come geek out with us backstage and get your hands on our latest industry-leading technologies and demos. You’ll get further insight into our new releases, join roundtables and technical sessions, participate in breakout rooms and “cafes,” and compete with your peers in our global HCL Domino Volt Hackathon! Come show off your skills and build the future with us! 

We are putting the final touches on our Digital Week 2020 event app — built on HCL Domino Volt — that will give you full access to more than 75 sessions. In the weeks leading up to the event, keep an eye out for your verified account login information so you can view the detailed agenda for each event. 

Starting the first week in November, you will be able to access every session live from within the event app, just like a TV guide.  

Join us. This just can’t be missed! 

 

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Project Eleven: Get the Most Out of Domino with Easy Direct Upgrades

15. September 2020 Posted by Luis Guirigay

HCL is fully committed to enabling you and your organization to maximize the value you get from the Domino and Sametime platforms today and in the future.  

In the latest release of Domino v11.0.1, we’ve delivered innovative new capabilities such as low-code app dev and integration with Microsoft Active Directory. We’ve also launched a brand new Sametime meetings solution over the last two yearsThe response from customers and business partners has been unanimously positive  

Today, we’re excited to announce, “Project Eleven,” a new program designed to help every Domino and Sametime customer running on releases prior to v11 have a smooth upgrade experience. As part of the HCL Digital Solutions Academy, Project Eleven’s goal is to enable you to 

  • Go straight to Domino v11.0.1HCL now supports direct upgrades from any of Domino version prior to v11. Whether you’re on v8, v9, or older, you can go straight to v11.0.1 with no additional steps necessary.
  • Experience the latest version of Sametime risk-free: Secure meetings and data privacy are the most important features in today’s environment. Sametime meetings runs on Cloud Native technologies allowing you to auto scale as needed. Experience our brand new, highly secure, scalable video meetings and enterprise chat risk-free.
  • Augment your skills todayAttend our online training sessions and get best-in-class support and training from a technical advocate in your local language. We’re rolling out more than 40 webinars and workshops and new articles, cookbooks, and help guides.
  • Speak to a technical expert: Schedule an appointment with one of our highly skilled technical advisors to understand your options and create an upgrade plan that’s right for you 

 Check out the new Project Eleven webpage to find all the resources you need to make your upgrade worry-free. 

 

                                         

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HCL Connections v7 Software Preview Now Live

10. September 2020 Posted by Adam Gartenberg

We know you’re anxious to get your hands on the new Connections software release due out later this year. We are excited to share that our hosted Connections v7 preview site is now live.

Sign up now and you’ll be able to try out pre-release software for our new tailored experience Community features, integration with Microsoft Teams and SharePoint, and more. You will also have a chance to provide feedback to the development team and get your questions answered.

Our new capabilities featured in the Connections v7 preview include:

Delivering a tailored Community experience

  • Reusable templates to get teams up and running faster.
  • Improved Community layout options for a more customized experience.
  • Simplified Community creation to save time getting started.

Enhanced Microsoft ecosystem support

  • Link Microsoft Teams and your Communities for a more seamless experience.
  • Access SharePoint files/folders without leaving your Connections application.

Easily print Connections content or save as a PDF file

Don’t miss your opportunity to test drive our new functionality in this software release preview. And remember to provide your feedback to us.  Our customers are an integral part of our product evolution, and your feedback is invaluable to our continued commitment of delivering the best collaborative solution in the market.

Register Now for the Connections v7 preview:  https://hclsw.co/cxn-7-pre

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Introducing HCL Domino Early Access Program

8. September 2020 Posted by HCL Domino Team

We’re proud to announce the HCL Domino Early Access Programa new program that gives our customers and business partners a chance to test new product features early in the development cycle. This program provides a preview of features and functionality that may be shipped with a future version of HCL Domino and gives us the ability to incorporate your valuable feedback. At this stage, we are providing early access to features that contribute to HCL Domino v12. 

The Early Access Program aims to get feedback on specific features, with a more formal traditional beta program planned at a later stage to receive feedback on the overall release quality and language packaging. 

The Early Access Program is feature-driven and iterative, meaning new iterations and code drops will be made available as soon as it is declared ready for testing by our development team. New code drops can be provided in just a few weeks after the previous one, on short notice, without sticking to a fixed release cycle.  

Based on your feedback we may proceed, improve or adjust the feature, or in some cases withdraw the feature from the code stream. The following graphic illustrates this concept:

Each code drop is provided in the form of a Docker image which enables us to ship new iterations faster and to minimize the time to upgrade from one code drop to the next. You can expect us to deliver code drops at a fast pace as we want participants to have exclusive access to our latest product feature set. Please note that only the newest code drop will be available for you to download.

How to Participate

HCL Ambassadors who have registered Domino v11.0.1 Beta Preview will automatically be added to Domino Early Access Program. Customers and partners with a current Notes/Domino entitlement will also have access to the Early Access Program as of today. There is no need to register separately to participate.

For overall documentation of the Early Access Program, the specific testing scope, system requirements and instructions for deploying the Domino server on Docker, please refer to the release notes or see the online documentation here.

Upcoming Code Drop: Automating Certificate Management

The focus of this first code drop is testing a new feature planned for Domino v12 that allows administrators to automate the creation and management of SSL Certificates for Domino Web servers through the Let’s Encrypt® certificate authority.

Including support for Let’s Encrypt was a feature that was requested on the Domino ideas portal some time ago. We are using this idea as a starting point to modernize the handling of SSL certificates in Domino in general, e.g. by moving away from having to create and manually distribute *.kyr files to your servers.

  • For details about the new automated certificate management feature, please refer to the online documentation here.
  • If you like what we have done, vote for this feature in our Domino ideas forum here.
  • To provide feedback on this code drop, you need to have an HCL account to join the discussion in our forum here.

For general input and new ideas or feature enhancement requests, please use the Domino ideas forum here.

Next Code Drop: TOTP

In the next iteration of the early access program, we intend to provide TOTP (Token based One-Time Password authentication). Stay tuned for more information about the next code drop.

We want Domino to be built for you and by you! We’re excited to include customers and partners as part of the feedback loop as we work towards the release of Domino v12. We look forward to hearing from you!

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New Release: HCL SafeLinx 1.1, – Secure VPN Services for Cloud or On-Premise

3. September 2020 Posted by Ketan Godhaniya

At HCL, we understand that securing your network is a topmost priority. HCL SafeLinx provides remote users with secure web-based and client-based access to enterprise applications and today, we’re excited to announce that the latest release of HCL Safelinx 1.1.

For Domino customers using HCL Nomad, SafeLinx v1.1 enables you to securely access your Domino apps on a phone, tablet, or desktop browser without the need of an additional VPN.

Introduction of HCL SafeLinx

SafeLinx uses standards-based protocols to enable secure access from mobile computing devices outside the firewall to business applications and data on your organization’s internal network.

SafeLinx supports an extensive list of standard Internet Protocol (IP) and non-IP wireless bearer networks, server hardware and operating systems, and mobile security protocols. Remote users can connect to your internal network from a range of desktop, notebook, and handheld mobile devices and operating systems.

Top Product Features

  • Client and clientless access
  • Network choices: Supports a worldwide selection of wireless and wireline network technologies, enabling a worldwide scope of connectivity. Cellular, LAN, satellite, dial-up, radio (IP, non-IP)
  • Authentication: Multiple strong authentication options (Radius, Secure ID, LDAP, Active Directory, Certificate)
  • Encryption DES, Triple DES, RC5, AES and FIPS 140-2-certified
  • Network Optimization and Scalable and Reliable

Customer Benefits

  • Supports all major platforms: Windows, Linux, iOS and Android
  • Best enterprise VPN with reverse proxy capabilities
  • Mobility clients and Distributed Administration – Gatekeeper
  • Dedicated mobile app for Android and iOS
  • Two-way secure authentication
  • Supports seamless, non-disruptive cross-network roaming
  • Quick and easy deployment of servers and agents

What’s New in HCL SafeLinx 1.1?

This new release includes improved functionalities of VPN and reverse proxy and support for TLS 1.3. View documentation on SafeLinx 1.1 here.

For all Notes Domino Complete Collaboration cCustomers, SafeLinx v1.1 is now available as a free entitlement and will be listed under supporting programs. (SafeLinx is available as a standalone to non-Notes-Domino Complete Collaboration customers.) CCB customers can use SafeLinx’s server component without the need for an additional VPN client to securely access their Domino apps from mobile. With this release, we’d like to provide our customers the opportunity to evaluate SafeLinx VPN for broader usage.

We are very excited to announce these new features and improvements from our customers’ inputs. Feedback based on feature improvements, ease of use, and a requested makeover to our most loved dedicated IP feature are now part of this release. Our team has put in many hours turning your ideas into reality and we’d love for you to continue submitting your ideas and improvements in our Ideas Portal. (Make sure you select “SafeLinx” under the Workspace before submission.)

Please contact your HCL sales representative or HCL Business Partner for more information on how to get HCL SafeLinx 1.1

We also have a joint webinar with our partners at Panagenda on September 17 4 PM (CEST),  10 AM (EDT). Join us to learn about SafeLinx, and how it can provide top-level secured access for your Domino environment. Register now.

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What Are Kubernetes and Docker? And Why Should They Be Part of Your Digital Solution?

2. September 2020 Posted by HCL Digital Experience Team

Developers are becoming increasingly used to hearing the names Kubernetes and Docker in conjunction with one another. They’re both technologies associated with containers (packages of software that include all of the parts required to run an app, like the code and system libraries), but a common misconception is that they’re competing solutions. Developers might be familiar with “Kubernetes vs. Docker” discussions when, in fact, using Kubernetes with Docker is an excellent method of running containerized applications. But to understand what that means, we first have to look at what each platform does separately. 

What Does Docker do? 

Docker is currently the most popular container platform. In this context, containers are the solution to a classic developer dilemma: Often developers will write code that works perfectly well on their own machine, but fails when they try to implement it into the program it needs to live in. Containers are the solution to this dilemma  developers can package their code into one cohesive container image, which can then be run on any computer that also hosts a container platform.  

30% of enterprise companies use Docker, and that number is steadily rising. If a developer can benefit from containerization, chances are they’ll look to Docker for their solution. 

So, What Does Kubernetes Do, and How are They Related? 

Now that you have a grasp on what Docker does and why it’s an important tool to be aware of, the first thing that’s important to understand about the Docker/Kubernetes relationship is that the two technologies serve fundamentally different purposes. As the Container Journal nicely put it, “Kubernetes takes containerization technology  and turns it up to 11.”  

Kubernetes arrived as a solution to the next conundrum that comes with containerization: Now that the containers exist, how can they be organized? If Docker is in charge of packaging and distributing an application, Kubernetes is in charge of scaling and monitoring those apps. The tech solution combines containers that make up an application into intuitive groups for easy management and searchability. 

The Kubernetes architecture allows for development teams to remain agile and flexible in a rapidly evolving digital landscape where agility and adaptability are increasingly vital to standing out amidst your competitors.  

It is possible to use Docker without Kubernetes, although it’s not recommended for any organizations that hope to scale their apps and ensure that they’re easily available to as many interested users as possible. Conversely, is possible to use Kubernetes with another containerization solution, but as Docker has established itself as the premier app container solution, the Docker/Kubernetes combo remains the best integration on the market. 

solution that utilizes the Docker and Kubernetes pairing will save development teams hours of time, as the tech pairing allows apps to be installed in the cloud or on the premises in minutes, rather than days. 

Find out more hereJoin our webinar called “Getting Started with Containers,” or watch it on-demand.  

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The 4 Keys to Enterprise Chat Apps. What is secure enterprise chat, and why do I need it?

27. August 2020 Posted by HCL Sametime Team

In today’s work world, chat and video meetings are integral to getting work done.  But organizations need to pick solutions that are safe, cost-effective, and make sense for the business. And, given the global push toward remote work, employee engagement is key. Connecting employees in a meaningful way takes more than just an easy chat feature. It’s also ensuring that the information shared is reaching the intended audience — while meeting the regulatory standards of your industry.

Providing your teams with a secure chat messaging accomplishes both important goals — connection and protection — freeing your enterprise from security and compliance concerns and creating more time to focus on doing great work.

But what, specifically, makes secure chat important, and why should enterprise companies care?

  1. Employees are Already Using Chat Apps, but They Need Secure Messaging

The reality is that most people are using a chat service to connect with colleagues. Knowing that should motivate enterprises to standardize the chat platform it offers its employees.

Not offering a secure chat option won’t deter employees from using a messaging app, it will just result in them using whatever chat service they personally like, secure or not.  This is also known as a shadow IT problem. A universal chat solution can streamline workflow while enhancing the company’s data transparency and keeping things secure.

As mobile messaging platforms continue to grow in popularity and functionality, people accustomed to consumer messaging apps like WhatsApp and Facebook Messenger will incorporate those into their work life unless given an alternative.  Those consumer platforms are fine for personal chat, but the end-to-end encryption they include blocks access to communication data that is required in many enterprise verticals.

The solutions your organization provides needs to be easy to use, secure, and modern. Enterprise systems must provide a collaboration tool that can handle a fluid workflow while simultaneously meeting the security protocols of the industry they serve.

2. Enterprise Collaboration Tools Need Enterprise Data Security

Popular free apps are fine for individuals communicating with friends and family, but when that use drifts into the workplace it becomes a reality check for enterprise companies.  The inability of companies to monitor these apps can pose a security risk and create a dilemma if called upon to provide stored employee communications records for auditing purposes.

The staff at a local government agency might find iMessenger perfectly convenient, but when that agency is audited to ensure compliance with federal regulations… it’s not going to end well. Reviewing all the electronic communications involving that partnership is now required but will be nearly impossible since iMessenger communications can’t be viewed due to encryption settings that aren’t enterprise compatible.

The result? The company is vulnerable to legal action or worse.

Encryption software is vital: it maintains the privacy of employees while giving enterprises an archiving and auditing tool that protects them and their clients.

This is critical for enterprise companies working with financial institutions and government entities, industries with strict compliance and regulatory standards.  There are a wide array of tax and accounting obligations, legal requirements, and data protection laws that must be met, and for which transparently archived data is needed.  If there are employee communications that cannot be documented and audited it can be a serious problem.  Lawsuits can result, professional reputations can be tarnished, millions in fines can be spent.

That’s why consumer messaging apps aren’t secure enough for enterprise needs.

3. Enterprise Security + Consumer-Level Ease of Use  

A secure enterprise messaging app must have similar functionality to that of a consumer messaging app, but with the additional capability to ensure secure and auditable communications for employees.

It starts with data safety and compliance. But what if you also had modern, easy and straight-forward usability? A secure enterprise chat platform, such as Sametime from HCL, has encryption software built in to the core that protects all chats, files, and videos from external threats while providing the auditability needed to meet all industry regulations. It also has one-click meetings, no need to download software to start a meeting, persistent chat to preserve all collaboration even after a meeting has ended — plus it works on any device, even while at rest.

4. On-Premise or Cloud Deployment

With secure enterprise chat you get the functionality of a consumer messaging chat service, along with peace of mind knowing your data is protected and your communications are compliance-ready.

And, with both on-premise or private cloud available as deployment options, service is customizable, security is specifically tailored, and adoption is cost-effective.

Secure enterprise chat can be the difference between a company communicating effectively, or sporadically and without cohesion.  Utilizing it can enhance data archiving, boost compatibility with compliance standards, and protect organizations from legal repercussions and regulatory discipline.  Not using it can open a door to all those outcomes, creating untold headaches for companies and clients.

Improve your business outcomes with secure enterprise communication.  Your employees and your clients will thank you for it.

Ready to level up your secure internal communications? Check out Sametime

The post The 4 Keys to Enterprise Chat Apps. What is secure enterprise chat, and why do I need it? appeared first on HCL SW Blogs.

Why End-to-End Encryption Isn’t Always What You Want: 4 Important Insights

21. August 2020 Posted by HCL Sametime Team

Enterprise companies choosing a web chat platform value software that will protect vital data.  Ensuring secure messaging and the larger security reputation of the organization is not only a goal but a requirement.  And encryption is a fundamental pillar of that security.    

But not all encryption is the same. And the differences matter.  Let’s cover some of the encryption basics and explain why end-to-end encryption isn’t always the best option for enterprises.   

Here Are Four Insights Worth Knowing When You GShopping for Secure Chat Software 

  1. What is end-to-end encryption?    

End-to-end has expanded in use due to messaging apps like WhatsApp and iMessage and is lauded for the closed channel it provides users weary of data breaches. End-to-end encryption ensures that only the sender and recipient of a message are able to read it; the message is encrypted on the sender’s end and can only be accessed when unlocked by a private key on the recipient’s end.    

In this way the entire communication is blocked from outside examination, available only to the two parties: the sender and the recipient. 

2. The downside of using encryption that is end-to-end 

The same reason end-to-end is appealing to individuals — the impossibility of accessing data or messages from the outside — makes it less functional for enterprise companies that have regulatory and auditability requirements.  The same factors that protect perfectly legal and safe messages also protect illegal and illicit material, creating a safe space of sorts for malicious parties who can use end-to-end encryption to escape detection and cause harm.  

In effect, the privacy upside of end-to-end benefits everyone, including individuals or groups intent on using that privacy for ill.   

3. There are alternatives  

Despite the growing awareness and popularity of end-to-end, there are alternative encryption methods that are important for enterprise customers to be aware of.  Just because encryption software isn’t end-to-end doesn’t mean it isn’t safe and protected.  In fact, many enterprise companies are in industries which lean on non-end-to-end encryption due to the regulatory and legal requirements of their business.    

Don’t get bogged down in thinking end-to-end is the only encryption method.   

4. When non end-to-end makes sense 

Any communication tool used by enterprise companies will need encryption software that protects all the chats, files, and videos being exchanged daily, with auditability that allows for compliance and regulatory standards to be met.   

End-to-end encryption cannot be audited or easily examined, which can leave companies in the dangerous bind of having some poisonous or questionable exchange inside their network and no good avenue for investigating it.   

Financial and government entities specifically are expected to meet numerous regulatory standards that are enforced via audits and intensive data reviews.  Having encryption software that provides both safe messaging and auditability gives companies the best of both worlds.   

This is why non-end-to-end encryption makes sense for many enterprise companies — and is food for thought when shopping for secure chat software.

Look to HCL Sametime for a chat and meetings platform that is totally safe, but allows for auditability.  

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Domino Document Deletion Logging: How to Solve for Missing Documents

19. August 2020 Posted by Jessie Jeffrey Matias

As a Domino Administrator you might have been asked by your users, “Where is this specific email!?” It has been a long-standing issue with older versions of Domino when an important document goes missing in an application used by multiple users, with no way to identify who/what/when/how a certain document was deletedFear no moreDomino document deletion logging is now a feature that was made available starting from Domino v10. You now have the ability to explain what might happen to the document they are looking for. 

So, how can you implement it? It’s as simple as running compact task on a database, literally! A new compact task option is available to enable logging of data about deleted documents in databases that you specify. Here are the key requirements for such feature. 

  1. Use Domino v10 and above.
  2. Have transaction logging enabled.
  3. Run compact task against the database that you want to monitor 

load compact <database path> -dl on “<comma separated list of items>” 

where <database path> is a specific database or a directory of databases, relative to the data directory, for example, mail or discussion.nsf. 

 <comma separated list of items> is a list of fields to show in the logs to help you identify deleted documents. The fields must be one of these types: Text, Text_List, RFC822_Text, or Time. Suggested fields for mail documents are SubjectSendToFrom, and DeliveredDate. If you have custom fields on a document, you can use them as well. 

The data is logged to a deletion log file called delete.logwhich is located under the server Data directory, IBM_TECHNICAL_SUPPORT folder. When documents are deleted from a database, entries are added to that file. 

When the server is restarted, a new deletion log file is created. Old deletion log files are renamed to delete_<servername>_yyyy_mm_dd@hh_mm_ss.log; for example: delete_Server1\Renovations_2020_01_10@06_28_45.log 

Deleting a document from a database adds an entry to the current deletion log file with the following data. This data is provided in a CSV-compatible format. 

Data in deletion log entry 

More information 

Date and time of the document deletion   
Database from which the document was deleted.  Relative to the data directory 
Replica ID of the database  Helps you find multiple replicas of a database in the log if the database name is not the same on all servers. 
Process that did the deletion  For example: 

  • server 
  • dbmt 
  • replica 
Name of the server or person who deleted the document   
Type of document deletion  Can be: 

  • SOFT — document is in the trash 
  • HARD — Stub delete (for example when the document is deleted from the trash) 
  • RESTORE (document restored after a SOFT delete) 
Class of document deleted  Specified as one of the following hex values: 

  • 0001 (Document – NOTE_CLASS_DATA) 
  • 0002 (About Database Document – NOTE_CLASS_INFO) 
  • 0004 (Form – NOTE_CLASS_FORM) 
UNID  Unique document identifier across replicas 
Items  Up to four field values in a deleted document to help you identify it. Specified when you enable deletion logging. Although you can specify more than four field values, only the first four that are found are shown in the log entry. Each item has three parts: the item name, the length of the item value, and the first 400 characters of the item value. 

 Then if you no longer need to monitor the document deletion on the database, run the following command: load compact <database path> -dl off 

Here’s some things to keep in mind when using this feature. 

  • When entering the compact command, no spaces inside the comma separated list of items.  

load compact mail/admin.nsf -dl on “SendTo,From,DeliveredDate” — Correct 

load compact mail/admin.nsf -dl on “SendTo, From, DeliveredDate”— Incorrect 

  • More than 4 comma separated items can be put in when entering the command. However, only 4 comma separated list of items will be logged in the deletion log file. 

Learn more about Domino Document Deletion Logging here.  

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HCL Sametime Pre-Release v11.5: Try It Out Now!

18. August 2020 Posted by HCL Sametime Team

HCL Software announces the availability of a pre-release of HCL Sametime v11.5, the newest version of the trusted video meetings and persistent chat platformSametime — your meeting, your data, double the value. Sametime is built for how today’s modern organizations need to be workingnimbly, securely and remotely.  

A) Sametime Pre-release v11.5 (Meetings and Chat)  

HCL is offering the exclusive opportunity to try the latest version of Meetings and Chat for free in advance of our general product launch in November 2020.   

HCL Sametime Pre-release v11.5 allows for secure conversations across any device, with the following benefits: 

  • Rocksolid data privacy, encryption and auditability – Your data and conversations protected  in private cloud or onpremises.
  • Instant meetings and chat with one click.  No waiting – You’re only seconds away from secure team chat, video meetings, and file sharing.  No installation required and no need to wait for a SaaS solution.
  • Deploy on a secure private cloud or on-premises – Faster deployment with containers and scale with Kubernetes, simpler installs and fewer servers. 

B) Sametime 11.0 FP2 Chat  

HCL Software also announces HCL Sametime 11.0 FP2, for customers with existing entitlements to Chat only.   

FP2 highlights: 

  1. Improvements to the web chat client UX, performance, chat handling, and contact management. 
  2. Added support for MongoDB 3.6 through 4.2 and password management. 
  3. Added support for JWT-based single sign-on. 
  4. Added support for handling cross-domain SAML login flows. 

C) For more information:  

For additional details on Sametime v11.0 FP2 and Meetings Pre-Release v11.5 

Whether you are an existing HCL Sametime, HCL Domino, or HCL Software customer and would like to learn more about this pre-release opportunity, please contact your HCL sales representative or an HCL Business Partner. 

HCL Sametime Product Team  

Disclaimer – HCL’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at HCL’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard HCL benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multi programming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.

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IBM WebSphere Portal (or IBM Digital Experience) is now HCL Digital Experience and That’s a Good Thing. It’s time to upgrade

18. August 2020 Posted by HCL Digital Experience Team

If you’re looking for the latest version of IBM Websphere Portal you’ve come to the right place. IBM Websphere Portal (IBM Digital Experience) became HCL Digital Experience back in 2019 and since then has released two major updates making HCL Digital Experience the most flexible and compatible digital experience platform on the market today. 

As HCL Digital ExperienceIBM Websphere Portal, has undergone a major transformationHCL Digital Experience built upon the legendary reliability and security of IBM Websphere Portal by adding future ready features and intuitive UI redesigns to boost productivity by up to 60% and increase your ROI by up to 661%. 

The New Features in HCL Digital Experience 

With these new revolutionary updates, HCL Digital Experience (DX) currently ranks highest worldwide amongst providers of web experience management solutions. When organizations partner with HCL DX, they can expect: 

  •  The Ability to Integrate all the Things! 

HCL DX delivers customer-centric and personalized experiences by integrating your organization’s data, services, and workflows to fully integrate your current technology stack into Digital Experience. The new Experience API interface makes it easy to manage all your API connections in an easy drag and drop way. 

  •  New Reliable and Scalable Technology 

HCL Digital Experience utilizes Docker and Kubernetes to provide rapid installation, near-zero downtime and auto-scale capabilities. The automated provisioning, load balancing, and self-healing that Kubernetes offers significantly reduce the total cost of site ownership as well. Read more on how the State of Ohio was able to utilize these new features to handle a 3000% increase in traffic. 

  •  RockSolid Security and SSO 

Intelligence-agency-grade encryption and cross-system authentication, even while at rest, is built into the core of HCL Digital Experience. Single Sign-On (SSO) ensures that team members can be securely authenticated and jump right into their secured, protected work. 

  •  New Practitioner-Friendly Tools 

HCL Digital Experience took the robust content authoring capabilities of IBM Websphere Portal and turned it up to an 11 with a new reimagined user interface that dramatically reduces the learning curve and enables content to be created in half the time. Quickly build new content that responds to the market and industry needs without having to rely on IT. As agility is an increasingly important team skill, tech that helps deploy content quickly and easily has become a necessity. 

  • Cloud Native Support and Flexible Deployment 

Modern digital experiences are easy to deliver, even with a complex backend. HCL Digital Experience can now be run natively in the cloud as well as on-premises, and now has the broadest cloud native support on the market helping your organization modernize without compromise. 

  • A New Digital Asset Management System 

HCL recently released exciting new capabilities to its platform, that helps empower users to create compelling experiences, improving the bottom line and customer satisfaction. There are new media managing, rendering and versioning capabilities, and most importantly, it’s free to all DX customers! Also, it comes fully integrated so it’s faster to get up and running and one less thing to do before you can get started making content and digital experiences. You can read all about hereYou can watch the new capabilities in action here.  

Great! So How Do I Upgrade? 

Learn more about how you can upgrade to take advantage of all these new features by signing up for a free workshop where we will work directly with you to provide a personalized upgrade plan and go over any questions you may have. 

Sign up for a customized workshop here.  

Contact a sales representative here.

 

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Best Practices for Upgrading to v11: Webinar Replay and Q&A

18. August 2020 Posted by HCL Domino Team

Last week, our team of global support advisors hosted a webinar on best practices for upgrading to Domino v11. If you missed the webinar, feel free to watch the replay hereIn this session, we covered several topics on how to prepare for a successful upgrade including:

  • Baseline monitoring: Know your current workloads  
  • Evaluating your environment: Should you upgrade in-place, or do you need new hardware?
  • Deployment sequence: See the order of steps to upgrade your environment 
  • Preparing your environment: What to do before your upgrade 
  • Application upgrades: Learn how to handle your custom apps  

 We received a lot of questions during the webinar and you can find the Q&A recap below.  

 Want to learn more about what’s new in Domino v11 before planning your upgrade? Download this deep dive to see newest featuresFor our technical folks, check out this support article which provides a guide on how to plan your upgrade and a step-by-step guide for Domino install, setup, and upgrade tasks 

Q: Regarding Notes.ini, are there any tools we can use to check the values used in our Notes.ini to identify redundant ones  

A: DCT would be a good place to start, however there is no such tool available for the same. DCT will not detect duplicates. It is a best practice to start with a new notes.ini file. 

Q: Can we get a list of Notes.ini obsolete parameters? 

A: We are working on a consolidated article and will be publishing it soon. 

Q: Is there a URL for recommend new Notes.ini settings to help weed out old Notes.ini settings? 

A: Starting with a new Notes.ini file is the best way to ensure your file does not contain outdated settings.  

Q: Can we have mix of both Domino 9 for applications and Domino 11 for email servers? 

A: Yes, you can upgrade your mail servers to version 11 now, and the application servers can remain at Domino 9.0.1. As mentioned, make sure that you are not mixing Domino versions in a cluster. Use a test pilot to see how well your Domino 9.0.1 applications work in the Notes 11 client. 

Q: Is Domino 11 still restricted to 3 or 4 HTTP headers (via Internet Sites and Rules)? 

A: The limit is now 20 HTTP headers in Domino 11. 

Q: Will HCL be bringing back and upgrading the Domino Configuration tuner (DCT.nsf) 

A: Please vote and comment for the idea here 

Q: Is there a trial of Domino 11 to test the migration? 

A: If you are entitled for Domino, you can download V11 from the HCL License and Delivery Portal and can test your upgrades without needing a trial version of Domino. If you are not entitled to Domino, we provide a free trial as a Docker container (several products are pre-installed and ready to test)More details here.  

Q: Is there a procedure to migrate Domino 9.0.1 to a Domino 11 on docker? 

A: You cannot convert a non-container Domino server to a container-based server. You’ll need to bring up the Docker instance and migrate the data. 

Q: Is LEI (IEI) supported on Domino 11?  

A: Yes, it is now HEI v11.0.1 (HCL Enterprise Integrator) which is supported on Domino 11.0.1 

Q: Is there a specific setting for Infoware UMT tool running on 8.5.3? 

A: Infoware is not an HCL product, please direct this question to your vendor. 

Q: Should I re-install Traveler if upgrading from 11.0.1 to 11.0.1 FP1? 

A:  When you upgrade from 11.0 to 11.0.1 a re-install of Traveler is needed. Simply applying FP1 does not require re-running the Traveler installer. 

Q: Are there special considerations of IBMi and/or Sametime limited use 

A: Sametime 11 is not supported on IBMi  

  • Sametime 11 now supports 64bit Linux as well as Windows. See this requirements article for full details
  • Sametime 11 Limited use has some post installation steps that are important, they are described in this article 
  • For Domino on IBMi, there are some specific hardware requirements in addition to the OS version that you should be aware of. Please see the system requirements for more details 
  • For guidance on installing Domino 11 on IBMisee this article.  
  • For IBMi there is also this post-installation step you should be aware of 

Q: If we’re using Sametime limited use on IBM i, do I suppress nab upgrade? 

A:  Sametime 11 is not supported on IBM i.  Sametime 9.0.1 has not been tested with the Domino 11 NAB design. You can prevent replication of the design in the Advanced Replication properties. 

Q: This will be our first time working on a move and upgrade from mainframe to power. Do you have a guide that we can follow? 

A: From the hardware standpoint, the vendor should be able to provide some guidance. From a Domino standpoint, you can follow the guidance in this Upgrade guide 

Q: How do you manage DAOS encryption on an upgrade using a temporary Server ID? 

A:  You can specify an alternative id using notes.ini setting“DAOS_ENCRYPTION_ALTERNATE_SERVER_ID=otherserver.id” 

Q: Does Domino 11.0.1 require more resources compared to former versions? If there is a performance improvement, how many users can a given Domino server handle now? (Notes Standard vs. iNotes vs. IBM Verse 2.0 vs. HCL Nomad.) 

A: The number of users a given server can handle will vary depending on several factors. The amount of resources, disk, etc. plays a large role. The user behaviors (how they use their mail or applications), policies (like mail retention) all influence server capacity and server sizing.  

Baseline monitoring should give you an idea of how well your server performs today. We expect it to be at least the same or improved in version 11. Some examples of performance improvements (over 9.0.1) include tier 2 DAOS support (less disk I/O), Full Text Indexing and ODS. Vast improvements to NSF (larger ID Tables, larger folders), improvements to TXN logging. Your current OS and new OS may perform differently if you are upgrading from 32 bit to 64 bit for example.  No official benchmarking data is available at this time. 

Q: Is there a command line option to avoid the machine reboot on AIX/Windows if upgrading from Domino 9.0.1 that is enforced by the installer and cannot be interrupted by the installing user? 

A: If you choose a Silent Install it will just perform the necessary reboot if one is needed.  Manual installs you should be given the option to Reboot now or wait until later. 

Make certain you had a clean shut down before you try performing an upgrade. If any Domino files are still in use at the time of installation usually dictates if an OS Reboot will be needed before starting the Domino Server. Domino should not be restarted until the reboot occurs as that is what usually triggers the updating of the files that were in use and then Domino can be started. 

If you shut down Domino and it does not come down cleanly, you can run nsd –kill. With Domino server down, run a Domino maintenance task against a non-existent database name. (For example: “nflxup.exe doesnotexist.nsf”). This step flushes the transactional logs to disk and essentially simulates a clean shut down. 

Q: Will an updated version of the Domino Configuration Tuner Tool be available 

A: Please vote on that idea here 

Q: Can Domino 9.0.1 servers run the pubnames 11.0.1 template while we are upgrading the environment? 

A: Yesof course 

Q: Are there considerations from going from version 9 to version 11, specifically around http services? 

A: Specific to HTTP, there are security improvements. If you had configured sslcipherspec= in notes.ini, those settings have been moved back to the server document in Domino 11. New Domino security features in version 11 may interest you, such as SNI, SAN certificates, http password authentication to the ID in the ID vault, and more.  

Also, we changed the JVM from IBM’s JDK to OpenJDK. You should test any custom applications that rely on the JDK. Many of our customers are making the move to SAML authentication, which was supported in version 9 but we have made continuous improvements in this space since then. In Domino 10 and higher we are now auth-N capable, which removes the IdP limitations we had in version 9.0.1. Any SAML 2.0 compliant IdP should work with Domino 11. 

Q: Is Domino 11 NAB template also compatible with 9.0.1? 

A: Yes, it is.  

Q: Why does ODS need to be updated at the end (especially after the clients)? Shouldn’t it work to have ODS 53 on the server, with an 9.0.1 client using it? 

A: You should upgrade the ODS in order to use the benefits (especially in performance) of the new on disk structure. The ODS version is independent from the clients that are accessing the server. 

Q: ODS Upgrade is the last on your recommended list. Can it be done earlier? 

A: You can upgrade the ODS only after the server has been upgraded, however you can upgrade the ODS with the server if you want. 

Q: Why do you recommend using compact -C to upgrade ODS but not compact -ODS -* -upgrade option? 

A: Either command will work for upgrading ODS (we just left off the other one on the slide).  

Q: Is a Notes 11 Client a requirement for using AD sync? 

A: You must use the Domino 11 administrator client and have a Domino 11 names.nsf design (pubnames.ntf) on a Domino 11 server. 

Q: Can we get more detail on “switching Domino server identity”? Is that as simple as changing the server ID 

A: The easiest way is to keep first 5 lines in notes.ini, start server, and do the server setup again. however, use option that you already have an ID at each step. 

Q: Is AdminP design backward compatible? 

A: Yes, it is. 

Q: If we are currently on 9.0.1, do we need to upgrade the names.nsf design to the latest template?  

A: Yes. Otherwise all the new settings are not available to you. The 11.x design is backward compatible with 9.0.1 servers. 

Q: How would Domino 11 affect applications running on XPages 

A: The JVM changed from IBM to OpenJDK. If you are using JavaScript, be sure to test your application on Domino 11 prior to upgrading. 

Q: Must the Traveler Server be upgraded with the Web Servers? 

A: No, the sequence is a recommendation. You do not have to upgrade traveler servers at the same time as your web servers if they run on standalone machines. If Traveler and HTTP server runs on the same machine, then you have to upgrade both at the same time. 

Q: Will there be issues moving to hyperconvergent environment (nutanix or syneto or …) with disks tiering? 

A: Domino is blind to the lower layers of the stack – we only “see” what the operating system provides.  There are no particular Domino tuning or configuration required for HCI environments like VMware, Nutanix, et al.  (Note that your OS of choice may require configuration/tuning for the HCI platform.) 

Q: Say we have a 4-server environment. When we’ve upgraded the first server, dwe need to worry about the new names.nsf replicating to the other 3 servers? 

A: You should upgrade the Domino directory template, but all the content will remain the same. The Domino 11 names.nsf design is backward compatible with versions down to 9.0.1. If you wish to prevent the design from replicating, uncheck the design box from the Advanced Replication properties. 

Q: Does the “smart upgrade” feature still work for the Notes users upgraded to version 11.x? 

A: Yes, it does. However, we have added an advance AUT feature which is better than Smart Upgrade. 

Q: I am interested in the licensing of Domino 11. Is there more information on the actual cost per user?  

A: Please reach out to your local HCL Product Sales Specialist or HCL Business Partner for licensing questions. Submit a request to have HCL sales contact you here.    

Q: Do you offer remote help to do the upgrade from 9 to 11 as part of our ongoing support? 

AYou can submit a request online to inquire about our professional services, as well as technical support here

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Engaging Video Content Improves Online Healthcare for All

17. August 2020 Posted by Kirsten Kelley

Being at the forefront of the battle against Covid-19, health workers worldwide are working day and night, under extreme conditions, to treat infected patients and ensure the continuity of health services for their communities. While doing so, doctors, nurses, and health professionals face two unprecedented challenges. First, they need to stay continuously informed on accumulating trial treatment research and frequently changing clinic protocols for this little-known disease. Second, they must be able to do that while social distancing from their colleagues and working in small shifts to minimize contagion risk. Additionally, health providers find themselves at the tip of the spear in promoting the public’s understanding and education that are essential to mitigating this crisis effectively. They need to be able to  reach their audiences online and through remote communication.

Getting the Message to the Masses

In times of crisis, people seek news, data, and advice and digital experiences for healthcare become more important than ever before.  Simultaneously, their attention span is limited. For this reason, emergency information must be made available and accessible yet digestible and comprehensive.

Video as part of a digital engagement strategy helps overcome language and cultural barriers and simplify even the most complex and abstract information. Therefore, it’s ideal for educating people on any topic, from how to put a mask properly to the symptoms indicative of Covid-19. It also strikes a deeper connection and elicits stronger emotional responses, making it more memorable and effective. Studies show that viewers retain 95% of a video’s message compared to only 10% of textual information. Audiences across all generations turn to video today as their preferred method for everyday learning (68%).

Providing Impactful Information at the Right Time

Frequent communication and real-time response are crucial during a crisis. News has to get out quickly and be easily updated to correspond to changing events. Content has to be agile, easy to produce, and manageable. Using external production shops with lengthy and cumbersome approval cycles just won’t cut it. An advanced video management platform enables health providers to do precisely that, leveraging smart, accessible, and streamlined video creation and distribution tools to serve a global and diverse community in need.

Putting in place a centralized and an easy-to-navigate patient portal is essential to minimize hospital and doctor visits for routine inquiries, check-ups, and postoperative follow-ups. It also offers a single source of truth, which is always available for on-demand viewing, from any device, screen, and network, wherever you are. Curating personalized playlists and using interactive tools – like hotspots, in-video questionnaires, and interactive video paths – are just some ways to provide immersive virtual care. These engage patients, creating lean-forward, accountable, and measurable informative experiences.

Empowering Healthcare Workers with Modern Training Tools

As healthcare providers face the need to regularly share knowledge within the organization, efficiently train medical personnel, and ensure compliance, videos can prove extremely advantageous. A highly searchable VOD portal can offer nurses and doctors contextual micro-learning experiences right on their mobile devices. Live executive communications or tailored video courses can help instruct medical personnel on updated protocols. Interactive learning pathways can demonstrate new cleaning practices for clinic workers exactly when they need it.

Video also enables health providers to learn about their viewers. By analyzing video consumption and engagement patterns or evaluating answers and choices (in the case of video paths, polls, and questionnaires), video is a second-to-none source of highly useful and actionable data. Which videos are medical personnel watching? Are they watching until the end or stopping midway? What parts interest them the most? Leveraging this in-depth data lets organizations improve their training procedures, and consequently, their staff’s skills and expertise. It also allows them to monitor each staff member’s progress and verify their information retention.

Providing Consistent, Reliable and Secure Information 

Health insurers and healthcare organizations have long seen the benefits of providing personalized, secure, and engaging content to their patients and members. Adding video content that is customizable and searchable will help differentiate them from the competition by offering a unique service when patients need it more than ever.

A new normal is slowly taking shape because of the pandemic. It may require health providers to introduce more patient and staff digital communication further down the line. For now, reevaluating their educational practices and accelerating video learning is an excellent start.

To learn how HCL Digital Experience is adding industry-leading video capabilities from Kaltura to its platform, register for our webinar on October 13, 2020

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