Posts Tagged: ‘Digital Solutions’

Build or Buy? The Answer Is Key to Digital Transformation. Are the Resources It Takes to Build Worth It?

22. Januar 2021 Posted by HCL Volt MX Team

Companies worldwide are developing new technology strategies and solutions, and there is a fundamental question that can keep CEOs awake at night: Build or buy?

Choosing whether to buy or build has historically depended on the type of tech that a company needs to implement. But in an environment in which more people than ever are working remotely and app developers need to cater to more user modalities (such as mobile, wearable, and desktop devices) than ever before, a clear shift is emerging in favor of buying.

Build consumer-grade multiexperience apps — fast — with HCL Volt MX

The hidden costs of building

It’s understandably tempting to build new solutions  companies have teams of talented developers and want to maintain control over their costs as well as their technology. However, what initially seems like the cheaper, more reliable option can be riddled with hidden costs.

Organizations tend to underestimate both the time and money it takes to maintain security and operations when building new tech — plus it’s hard for development teams to control or push back against “scope creep” when those requests to add features or functions come from upper management or the head of IT. There are often many more building steps required before deployment than companies often realize when they first plan projects and solutions. 

The time and IT support that building internally requires can slow the deployment of new tech drastically. We are living in a time when time-sensitive information and updates are as important as ever, and remote working conditions make it impossible for IT teams to address company tech issues in person. Once an app or other technology solution is built, the journey is far from over — development teams have to maintain and update it to keep up with the needs and demands that can come from employees, partners, and/or customers.

Enterprise organizations bank on success by choosing to buy

A recent Forrester study interviewed five companies with revenue from $5 million to $6 billion and found the net financial benefit of buying new tech (over building) to be $1,686,884, with an average ROI of 207%. While building new tech might initially seem attractive because it may have fewer up-front costs, the numbers show that, over time, companies tend to save significantly by buying.

Gartner also pointed out that IT spending is predicted to drop 7.3%, while companies refocus that budget to software solutions. CIOs are investing in subscription products and cloud services, which lower upfront costs while setting organizations up with scalable, long-lasting solutions.

2020’s IDC Spending Guide showed that despite pandemic-induced setbacks, digital transformation is still a key priority across industries. Brands will continue to pivot toward bringing on and using external technologies like HCL Volt MX that deliver scalable, low code, integrated and omni-channel solutions with quick adoption time and reliable security.

Watch this video that showcases the power of the possible with HCL Volt MX

Achieving digital success by choosing your technology wisely

In the rapidly evolving digital ecosystem, companies need to invest in multi-channel solutions that meet users wherever they areMore and more companies are realizing that to stay competitive and meet the needs of their audiences, that they need to use multiexperience development platform, or MXDP, to solve challenge and create solutions. The complexity in building multiexperience apps, let alone updating and maintaining it, is far beyond the scope of most enterprise’s in-house capabilities. You would need an army of developers to make sure that your solution works across multiple devices, operating systems, and is constantly being updated. Buying becomes the clear choice when looking to adopt highly complex, secure tech that can run onpremises or in the cloud with a quick adoption and onboarding processes.

AI-powered data analytics and tools like smart chatbots are also factors to consider when adopting new technology. Maintaining advanced technical offerings is often beyond the scope of many remote IT team capabilities, so investing in a solution that promises this kind of operational support is a major factor of the current digital climate. 

When it comes to advanced tech solutions, it’s ultimately worth enterprise organizations’ time and resources to invest in a low code app dev platform that offers the control, flexibility, and scalability required. In order to make the most of digital transformation efforts, one thing is clear: More enterprise leaders need to embrace buying rather than building to make sure their digital transformation and consumer experiences are scalable and competitive.

Find out more about HCL Volt MX

Start Your Engines! HCL Domino v12 Beta is Here! Are You Ready?

20. Januar 2021 Posted by Thomas Hampel

If you joined us at Digital Week 2020, you’ve probably heard about the preview of Domino v12. (It was the most popular session of the event!) Now that the release of v12 is around the corner, we would like to provide all current customers an exclusive preview. Today, we’re officially launching the first public beta of Domino v12!  

We are inviting you to join this beta program and take part in shaping the future of our product, helping us deliver the best-ever product experience! All existing Domino customers are automatically entitled and will be able to download the required software packages from Flexnet today. (See below for Q&A.) 

The goal of the Domino v12 Beta Program is for our community of beta participants to conduct an honest, constructive, and thoughtful review and testing of the Domino v12 beta software, which includes HCL Domino V12 , HCL Notes V12 , HCL Domino Designer & Admin V12 and HCL Traveler V12  

 In the first phase of the beta program, we are delivering the following components:   

  • Domino on Docker (English)  
  • Domino for Windows, Linux, AIX (English)  
  • Traveler for Windows, Linux, AIX (Multilingual)  
  • Notes Standard for Windows (English)  
  • Notes Standard for Mac (English)
  • Designer and Admin Client (English)  
     

At a later stage of the beta program, we will be providing Domino and Traveler for IBMi, as well as additional language support. 

Beta participants, please let us know how you think about the product by submitting your feedback in our beta forum. For general input and new ideas or feature enhancement requests, please use the Domino ideas forum here.  

v12 Beta Highlights 

Domino 

 Domino Designer 

  • XPages now Bootstrap 4.4.1 – Thanks to Howard for this idea.   
  • Improvements to build responsive and mobile Domino applications,  
  • Ability to use DQL in Formulas 

 Notes Client 

  • Significantly improved the performance on Windows and Mac, especially on slow networks. 
  •  Improved Search: When searching for a person, an email, or a Notes application, suggestions will now appear in the typeahead. Your recent searches will also be displayed in the typeahead. This is based on this idea.  
  • Multiple email signatures: If you were bothered by the lack of email signature management before, Notes v12 allows you to choose a signature when you compose, reply or forward an email. Based on this idea from Daniel.
  • Choose a different “From” address when composing an email, a feature initially requested by Vlaad in this idea

 These are just a few highlights of the new features of V12. For more details, please refer to the What’s New section of the product: 

Frequently Asked Questions:   

 (1) Do I need to register to get the beta version of v12?  

If you are an existing customer, you are entitled to v12 beta automatically. Please contact your IT admin to get v12 beta from Flexnet.   

(2) How can I submit feedback on the beta and how would HCL handle my feedback?  

Please submit your feedback via our beta forum here.  

We will review all the feedback and respond as soon as we can. Note that not all feedback will be implemented into the product; the final decision depends on various factors. However, we will ensure every comment is heard and being taken into consideration.  

(3) Do I need to register for the beta forum to provide feedback? 
 
If you have not created an account on HCL Partner Connect website, you will need to register for access. It will take around 1 business day to get the approval. Once the registration is approved, you can access the beta forum. The account will be used for accessing any beta forum in the future. For customers who already have an account, you can login and access the forum directly. 

(4) If I am not a current customer, can I be a part of the beta?   
 

Currently, the Domino v12 beta is only open to existing customers. If you would like to try Domino, please contact your HCL sales representative to get access to the trial version of Domino v11.  

 (4) What is the difference between beta and trial?  

A beta is considered as an early access program to our latest version which is not available to the public. The goal of setting up beta is to collect concrete feedback from users so that we make improvements and bring the best experience when the features go live.   

A trial is offered to potential customers who haven’t tried our software before and expressed interest in purchasing the software.   
 
(5) What is the difference between HCL Domino Early Access Program and the beta? If I have already registered for the Early Access Program, should I try the beta too? 
 
The Early Access Program (EAP) is intended to give users a preview of features that are considered for HCL Domino v12. It is feature-driven and iterative, meaning new iterations (code drops) will be made available as soon as they are declared ready for testing by our development team. In the EAP, you are usually be able to test only one or a few features.  
 
The beta is a full-scale preview of features and functionalities considered for HCL Domino v12. Various components including Domino, Notes and Traveler will be offered.  
 
With this beta release for v12, the EAP will be suspended until the official launch of HCL Domino v12.

Deploy Cloud-Native HCL Digital Experience — in Minutes — with HCL SoFy

13. Januar 2021 Posted by Jason Cornell

Cloud-native adoption can seem complex and daunting — but it doesn’t have to be. Digital experience platforms that connect and integrate some or all parts of your enterprise require thoughtful planning, organization and testing to successfully make a cloud-native transition. The benefits to adopting a cloud-native approach, however, are huge. From reducing your total cost of ownership (TCO) to speeding up the development process and delivering experiences during peak times without service interruptions, adopting cloud will accelerate business processes, improve system reliability, and preserve the value of your investments. 

With HCL SoFy you can dramatically simplify and accelerate a cloud-native deployment of HCL Digital Experience … it will take about the same amount of time it takes to make a cup of coffee(!).  You can also connect other HCL products and services in just a few clicks — and discover the native synergies within HCL’s family of products — in a cloud-native environment. 

Testing New Possibilities 

Deploying HCL Digital Experience cloud-natively in minutes may sound too good to be true, but HCL SoFy makes it easy. HCL SoFy paves the way for rapid testing and prototyping cycles that enable organizations to speed cloud-native adoption, reduce TCO, auto scale services based on demand, and even accelerate the deployment of your feature pipeline keeping organizations ahead of competitors. 

HCL SoFy enables organizations to quickly assess and test cloud-native strategies to see what best fits adoption plans. It also helps organizations quickly gain the expertise to successfully adopt cloud-native and establish an understanding of what is required to make a transition to a cloud-native environment.  Using HCL Sofy, businesses can gain valuable insights to help plan cloud-native adoption transitions based on hands-on expertise and real-world scenarios. 

Watch this video to learn more.

Taking the Guesswork Out 

The move to cloud-native solutions has many benefits but getting started and assessing the differences in implementation (compared to an on-premises installations) has historically stopped many organizations from taking the plunge.

Learning how to transition your HCL Digital Experience platform to a cloud-native deployment using container, Kubernetes and microservices technologies used to be painful, but, now with HCL SoFy, it’s much easier to understand, plan and take the guesswork out of making the cloud-native transition. With HCL SoFy, you can also connect other HCL products — such as HCL Unica and HCL Commerce — to provide a world-class experience to your customers with just a few clicks. 

Tell Me More 

HCL is not only committed to providing the latest cloud-native technology, but also to helping organizations successfully transform to being entirely cloud-native. Learn more about how you can take advantage of HCL SoFy’s powerful features with HCL Digital Experience by registering to see it in action in a short webinar and live demo or through scheduling a free personalized workshop where our team can help you get started. 

Register Today Schedule a Workshop

Six Ways to Ensure Your Digital Experience Is Excellent. In a Digital-Focused World, Make Sure You’re Working With the Best

12. Januar 2021 Posted by Demetrios Nerris

A digital experience takes place when a customer has an interaction with an organization exclusively through digital technology. The world was already heading in an increasingly digital direction, but in the wake of COVID-19, as more and more teams and organizations have been working remotely and relying on technology to power their workflows, a strong digital customer experience has never been more imperative. What are some steps you can take right now to maximize your digital experiences? 

  1. Invest in strong customer experience software

In order to ensure that they’re providing the best possible customer experience (or CX), companies need to prioritize their customer experience platform — cheaper one-trick-pony solutions won’t cut it. A strong CX platform will offer personalized options to the customer, ensure that their information is secure, and offer quick and reliable self-service when needed. Advanced data collection and machine learning personalization solutions included in a CX platform make a well-rounded solution crucial to invest in.

      2. Provide a secure platform

When providing secure personal information such as a bank account or patient ID, customers need to be sure that private and personally identifiable information is handled safely and securely. Though customers are generally willing and enthusiastic to engage in convenient digital experiences, the major data breaches of recent years still leave plenty of consumers understandably skittish about providing organizations with personal info. According to data gathered by Lift361, “strong security increases overall customer satisfaction from 13% to 40%, and customers have shown they are willing to spend more with companies they trust to protect their privacy and data.” Ensure that your tech has personal security measures in place and be transparent with users and prospects about just how safe they can feel using your platform.

HCL Digital Experience is one of the most secure solutions out there, trusted by 8 out of 10 of the world’s largest banks

 

      3. Make sure your solution “plays well with others”

Excellent digital experiences are ones where the user- or customer-facing experience may look and feel simple — but the back-end systems and processes might actually be very complex. Think databases of health and patient data, bank and financial transactions and accounts, government entities who need to share information or resources. These are the kind of transactions millions of people rely on every day to get about their daily lives. And many of the back-end systems are legacy systems — or don’t run in the same operational ways and business processes as others.  Being able to bring these disparate and varied pieces together and deliver a unified, seamless, and even single-sign-on experience is what separates success and customer satisfaction and confidence from brand erosion and mass exodus to a competitor. Learn more about what to look for when you need to digitize business-critical processes here.

Another part of complexity that comes with delivering digital experiences is understanding who’s visiting and what they are doing. This data is part of what you need to know before you can deliver better, faster personalized experiences. The best solutions have analytics included, so that you can analyze and optimize with tools that offer “struggle” detection and resolution (for better, more personalized digital journeys), behavior insights (capturing and analyze site visitor behavior), and business analytics (so you get visibility into business impact and can improve experiences). The best solutions also let you scale, without compromising security, integrity, nor user experience.

      4. Optimize your digital experience management process

DX management is the process of monitoring, assessing, and acting on your digital customer interactions. A strong digital experience platform will make sure your team members can keep track of each customer interaction — where are they in their journey? How often do your emails reach them? Have they expressed any frustrations working with your organization? DX management software should be able to:

  • Personalize interactions 
  • Gather important customer and customer-journey data 
  • Categorize, deliver, and adjust based on those important data points and analytics 
  • Scale your CX as your business grows
  • Flag customers that are at risk of churning

      5. Provide omnichannel capabilities

It’s very likely that customers will use multiple channels to interact with your organization, like mobile, desktop, and even voice. Ensure that any action completed on one channel is automatically reflected on other channels, and make sure that your website is optimized for mobile. Customers should be able to click a link from an email on their email app, for example, and be seamlessly transferred to your site where they can easily complete their purchase. Make sure that large image assets or text blocks aren’t slowing down your site’s mobile loading.

      6. Make sure you offer flexible deployments — including the cloud

With more and more businesses moving their digital experiences to cloud-based deployments, it’s crucial to carefully evaluate their current implementations and create a cloud strategy and path to getting there — and get the boost of cloud for driving transformation and differentiation. Organizations need to be flexible about their journey to the cloud, since there can be challenges inherent in migration mission-critical functions and workloads. The new hybrid-cloud support in solutions like HCL Digital Experience, means you can get the benefits of cloud — but preserve the value of existing on-premises investments and deployments — to help “future proof” digital experiences. 

See also: 4 Features of a Cloud-Native Digital Experience

Investing in a stand-out DX solution like HCL’s Digital Experience is more important to businesses than ever, and that importance will only increase in the coming years. Schedule a demo with us to learn more about exactly how our DX software will best help your organization. 

HCL Domino Volt: Zero to Hero in 30 Days

12. Januar 2021 Posted by Martin Lechleider

You’ve all heard the HCL Domino Volt tagline, “Build enterprise apps lightning fast.” But what do we really mean when we say “fast”? We recently hosted a webinar to show you what you can build in 30 days or less. You can catch the replay here or read the recap below. You’ll also find responses to our live Q&A during the webinar below.  

If you don’t already know, HCL Domino Volt is a low-code capability for business users and citizen developers to easily build powerful, secure, and enterprise-grade workflow-based applications. From business-process apps to customer-facing mobile apps, you can create solutions for any industry, across different use cases.

What Can You Do in 30 Days?  

So, let’s imagine that you have a solution or app in mind but have little to no knowledge of HCL Domino Volt. How do you go about using it to build an app? Assuming you have a day job and can only squeeze in 1-2 hours a day, this is what a timeline could look like for you:

  • Day 1-3 (3 days): Learn how to use HCL Domino Volt. Sign up for a free sandbox account and get access to a list of training resources.  
  • Day 49 (5 days): Pick a use case and define the requirements. What are you trying to solve and build? Does your app need workflows and approval processes? How will those be mapped out? Your requirements might also require refinements and iterations along the way.  
  • Day 10-17 (7 days): Build the app! Refer to our documentation and wiki pages along the way use our forum to participate in our community and ask questions.  
  • Day 18-25 (7 days): Share, test, and refine the app. Building your app is an iterative process. This is where you’ll build the app, share and gather feedback, and work towards a finalized version.    
  • Day 26-29 (3 days): Style the app. You can either use the current themes provided or add custom themes that align with your organization’s branding. Or use CSS or HTML to fully customize the look of your app. 
  • Day 30: Your app is ready to be deployed and used!  

 30Day App Samples 

Here at HCL, we believe in drinking our own champagne and we’ve gathered some examples of how HCL team members — all non-developers — have been using HCL Domino Volt to build apps of their own.  

Volunteer App 

This app helps organizations recruit volunteers and recommends users with volunteering opportunities based on their preference — time, money, or donation.  

  • Innovation: Use of CSS styling and integrations with QR code generator for online payment 
  • Skill level: Non-developer, intermediate proficiency in HTML 
  • Timeline: 3 weeks 

Sales Support App 

This app helps sales teams manage customer requests by collecting, approving, assigning, and updating customer records.  

  • Innovation: For our HCL Notes and HCL Domino developers, Petr explores the differences between the two (view – form binding) while building this app. Be sure to catch the webinar replay to get the full walk-through.  
  • Skill level: Non-developer with some experience building simple forms on HCL Leap.  
  • Timeline: 4 weeks

Expense Approval, Asset Tracking, and Vacation Requests  

Our services team recently hired a team of university recruits in Vijayawada with the goal of building a scalable app modernization team. To do so, they’ve embraced low-code culture and tasked the team with building sample apps that cover common use cases needed by internal teams, partners and customers. They have since completed three apps that handle expense approval, asset tracking, and vacation requests.  

  • Skill level: Non-developer with intermediate proficiency in HTML.  
  • Timeline: 3 weeks per app. 

We wanted to highlight how they approached building the app. Though like the timeline above, some differences include specifically defining UI/UX standards and following a sprint plan.  

All apps featured in the webinar are now available as sample apps and can be found here. If you are not an HCL Domino Volt customer, you can play around with these sample apps in a free sandbox environment.  

Webinar Q&A 

Q: How do you put an application into production?
A: Deploying an app is as simple of clicking deploy. This generates the runtime app and database (nsf file).  

Q: Do you have a production-ready HCL Domino Volt environment?
A: For guidance on setting up your environment, please view this webinar.  

Q: Can we use Java-based REST API in the services?
A: Yes. You can integrate with any REST based services. 

Q: Which license do I need to purchase HCL Domino Volt?
A: Please check out this blog for more information. 

Q: Are there plans to provide a graphical tool to design a workflow?
A: Yes. We plan to enhance HCL Domino Volt’s workflow with a more visual approach to design. 

Q: Is it possible to allow anonymous user access to an HCL Domino Volt app for submitting forms which are then sent through a workflow process that would require authentication?
A: Yes. You can specify anonymous access for an app. A typical use case is an anonymous access form that is filled out on a public-facing website which then starts a workflow in which authenticated users inside the organization are then involved.

Q: Will it be possible to access HCL Domino app data from other domino-servers?
A: This is possible today using HCL Domino Access Services (REST). In the future, we will consider adding remote server support to HCL Domino Volt’s out-of-the-box Domino services.

Q: Currently, the members field in unavailable when you look up a group. Are there any plans to make that available in a service?
A: This is a great idea that we will consider adding to the product!

Q: Does the sandbox include the new December release?
A: Yes! You can sign up here.

Q: Does HCL Domino Volt work behind a custom HCL Domino authentication built with an DSAPI-Filter?
A: This should work but is something we have not yet tested or issued a support statement on.

Q: Can we trigger document creation to another NSF from HCL Domino Volt?
A: That’s a great idea! Please add your feedback to our Ideas Portal here.

Q: Are we able to build multilingual apps?
A: Yes. This can be done by either by adding language translation services to your app, or by adding and managing different language text strings. In both cases you could have the browser detect the user’s locale and provide the appropriate language strings. 

Q: Are HCL Domino Volt apps cluster-aware for high availability?
A: HA and cluster support should work. This is something we plan to test and provide support guidance on with the next release. 

Q: Are we able to re-use information collected through HCL Domino Volt in other systems?
A: Yes. There are many ways you can do so. You can export the data in Excel or XML format. Data collected is also available via a REST API. And lastly, services can be used to push the data to other system or PDF documents. 

Q: I might use HCL Domino Volt to collect information which has to be stored in an ECM system. How would I “link” these two worlds?
A: You can tell Domino Volt to store the information in ECM using REST or make ECM “read” the data in Domino Volt using REST as well. 

Q: Is there full text search?
A: Yes. The December release includes an option for full text index your app. Doing this then allows you to use the “contains” search operator against documents in the app.

Q: Any plans in the roadmap to use agents to do tasks such as send periodic reminders to a set of users?
A: Yes! We plan to make it easier to leverage agents to do background processing. Sending reminders is something we have on our list of workflow related features to address. 

 

 

Announcing the HCL Ambassador Class of 2021

8. Januar 2021 Posted by Timothy Clark

We are proud and excited to announce the HCL Ambassador Class of 2021 for HCL Digital Solutions. 

The HCL Ambassadors program is an annual recognition program that rewards individuals who go above and beyond in their commitment, advocacy and knowledge-sharing of the HCL Digital Solutions products. HCL Ambassadors gain recognition from us in the following forms 

  • Community calls and social networking forums  
  • Access to exclusive, “invite-only” beta programs and events  
  • Bi-annual calls with senior executives  
  • Fast escalation of support tickets to subject matter expert engineers  
  • Free-of-charge licenses to use HCL Software products  
  • Enhanced exposure of published content through syndication into the HCL Ambassadors blog  
  • HCL Ambassadors-branded merchandise  

Access to the program is decided annually following a nomination and judging process. These typically take place in October and November, with the announcement of the next year’s HCL Ambassadors in December. 

The HCL Ambassador Class of 2021 term runs from January 2021 through to December 2021.

More details can be found on the HCL Ambassadors hub.

Congratulations to everyone who has been recognized this year! We are thrilled to be working with you.  

What Is a Customer Experience Platform? the Last Great Experience Your Customer Has Becomes Their Expectation. You Need the Right Solution.

5. Januar 2021 Posted by Demetrios Nerris

Customer experience (or CX as it’s commonly referred to) is an increasingly important priority for companies of all sizes. Organizations need to deliver highly contextualized experiences — not just simple websites and mobile apps — to reach customers with the right information, in the right way, every time. Business models are shifting and all us are having to adjust and adjust quickly. The last great experience a customer has now becomes their expectation — plus 96% of customers say customer service is important when choosing the brands they’re loyal to. Customers are more and more empowered in transactions as they’re able to do extensive research before buying and can closely compare between one company and their competitors. As organizations focus on providing exceptional CX, they need strong technology backing their process. That’s where a customer experience platform comes in. 

What does customer experience software do? 

To first understand why customer experience software is beneficial, we need to take a look at what customer experience is and why it matters so much. We know it’s an important factor in solidifying brand loyalty — but what does a solid customer experience actually look like? 

It generally refers to the feeling and impression your customers are left with after they leave an interaction with your brand. This is a combination of how easy your website is to navigate, how helpful your customer support services are, how personalized the content it, how customized the experience is, and how much value they gained from your brand, services, or products itself. CX can be assessed with surveys, feedback, and churn rates. 

Customer experience platform software is the technology solution an organization will use to observe, measure, handle, and improve the customer journey. These platforms serve as one-stop solutions for making sure that an organization doesn’t lose sight of important customer experience needs and initiatives, and are able to successfully meet their customer experience goals by tracking customer behavior, raising red flags when their activity points to a likely churn or dissatisfaction rate, suggesting personalization tactics to improve their experience, and using analytics to identify challenges in a journey so it can be addressed and conversion rates can increase. 

Why does my organization need a customer experience solution? 

No matter how strong your customer support team members and solution might be, you’ll still want to see all of your customer’s data in one place in order to make sure their experience is as satisfactory as possible. A solid customer digital experience allows team members to easily access data like a customer’s purchase history, purchase frequency, and feedback, giving you valuable insight into what they enjoyed about working with you, and where you might have room for necessary improvement, along with displaying the data of your customers en masse so you can identify bigger trends and catch issues that might lead to churn. These kinds of capabilities, along with the ability to bring in diverse systems, solutions, and sets of data, is exactly what the recent integrations between HCL Digital Experience (DX) and HCL Unica Discover allow you to do.  

Get access to the info you need — and only what you need 

An advanced customer experience platform allows role-based user access, so team members are only presented with the data and information that they need to better complete their part of the customer journey. Team members won’t get overwhelmed with too much information, and they’ll be able to leverage the data they do need to help improve CX in their area of expertise. 

Advanced platforms will also allow organizations to seamlessly integrate data and insights and use these to address customers’ needs. This is highly recommended (along with role-based access) when choosing a CX or DX solution. If you’re looking for a fully featured platform, consider HCL Digital Experience, with new analytics tools, completely reimagined content creation tools, and the broadest cloud-native support in market.

How and Why You Should Digitize Business Processes

15. Dezember 2020 Posted by Demetrios Nerris

If it wasn’t abundantly clear before, the COVID-19 pandemic has proved that digitizing business-critical processes (and making teams productive remotely) is key to business continuity. Whether a business has 50 — or 50,000 — employees, its operations are influenced and impacted (if not completely overhauled) by technology designed to speed up, connect, improve and sustain work in the modern world. Digital transformation for enterprise organizations is a no-brainer. It’s the “how” that defines what success looks like.

For some companies, embracing this digital transformation has been a gradual process of adoption.  Others have been digital all along, or they jumped in headfirst, undergoing a major overhaul all at once.  And for some it’s still an overwhelming burden, approached tentatively and perhaps even with aversion to change and new technology.  No matter the scenario, there’s little doubt, especially with remote work becoming ubiquitous, that old-school business processes that involve emailed documents and spreadsheets (or even paper-filled file cabinets) is not the way to go. 

Digitizing business processes refers to the integration of digital information — pieces of physical, non-digital material that has been converted into a digital format — into an automated workflow that can replace manual, disconnected and paper-based processes.  It means digitizing business processes, increasing employee productivity, and improving customer satisfaction. It provides dramatic benefits to employees, partners, customers and the organization as a whole. Converting not just documents and data to digital, but also workflow, transactions, functions and processes, can be very complex. There are many payoffs, however.

You will save time and money 

Using digitized processes can free up employees from a multitude of monotonous tasks. Rather than email chains for tedious and regular processes approvals, regular and routine functions (payroll, time logs, inspection signoffs, etc.) can be routed through workflows automatically. Functions such as financial transactions, insurance claims, medical prescription processing, in-house training can be automated and make teams more productive and efficient. People are free up to focus on real priorities and the needs of the business instead of avoidable minutiae.

Productivity and communication are increased 

The digital platforms now available can link employees via chat and messaging services, giving them the ability to work efficiently from anywhere. They also help keep teams safe and informed during business disruptions or crises. Teams are able to collaborate virtually using software that can store, organize and share information like.  Communication to your audience becomes faster and more seamless.  By digitizing your business processes, you enable a level of connectivity that has quickly becoming the new normal. 

Your data is more accessible and more secure 

Digitized data and content can be accessed and protected by creating and providing authenticated and role-based access to core applications and processes, allowing access to only those who specifically need it.  Locating a single file is as easy as clicking a button; accessing an entire collection of documents is just as simple, and can be done from work, home, or in line at the Starbucks.  Data can be stored in servers either on-premise or on the cloud (or a combination), protected by security protocols designed specifically for your organizational needs.

Emphasize improved value and experiences 

Changing fundamental operations can cause some uncertainty, to say the least, among employees and customers.  But digitizing business processes is all about leveraging technology to create better experiences, for all parties. Make sure teams understand that any disruption to their current routine is in pursuit of a better work experience for them, and the same for customers.  Emphasize and be transparent about change and how much value they stand to get from implementing new ways of working.

Don’t get piece-mealed to pieces 

There are so many possible components to a digitized business environment, and so many specific hardware, software and application options that it can make your head spin.  And while it is possible to cobble together an infrastructure of odds and ends that manages to coexist and get the job done, it’s not highly recommended.  Even if all your systems and backend data and key functions are disparate, they can be brought together and unified in a digital experience if you find the right platform and solution.

There are many digital experience platforms (DXPs) out there to choose from. The one you choose needs to meet the needs of your business, specifically. It needs to be able to scale and grow. It should be able to streamline communication both within the company and externally to your audience.  It should have a comprehensive data storage and security system that fits your needs.  And it should add real value to your work and enhance the experiences of everyone who uses it.  Find out more about our latest version of HCL Digital Experience as a place to start.

Be strategic about your digital transformation 

To truly digitize your business process and undergo true transformation, you need to first conduct an honest assessment of your enterprise and where it is on the maturity curve of digital transformation. Identify worker skills and tools gaps. Anticipate and map out changing customer expectations. Learn and partner with line of business leaders to assess and map how they work. Develop roadmaps, and get organizational buy-in. Figure out pathways to experiment and reassess. Test, iterate, repeat.

We all need to transform the way we do business. You need a technology and services partner to get this done and find your path to the future. You need digitized processes, and new ways to engage your customers, partners, and audiences. We understand digital transformation. Let’s transform your business. Sign up for a free demo now.  

HCL Domino Volt: The December Release is Here!

8. Dezember 2020 Posted by Martin Lechleider

While the holiday season is upon us, we’re not slowing down! Including the launch earlier this April, we’ve had three releases of HCL Domino Volt — with many more to come in 2021. Starting today, customers can access v1.0.2 on the HCL License Portal and updated documentation here.  

To learn more about building apps with HCL Domino Volt and what new features are in the latest release, please join our webinar next week, “Zero to Hero in 30 days,” where we’ll demonstrate apps built across different use cases, industries, and skill levels. You will learn what you can realistically deploy in 30 days.  

Highlights of this new release include: 

  • Improved user experience
  • Standardize the look of your apps
  • More ways to use HCL Domino to get things done  

Improved usability: With a new properties panel and no modal dialogs, we’ve eliminated extra steps and hidden settings. These changes have made the tool more intuitive and requires fewer clicks to get things done.  

Standardize the look of your apps: Drive brand consistency and standardize the look of your apps​. You can now add custom themes that align with your aesthetics and your organization’s branding. Users will be able select the themes you add when designing their apps. 

Leverage Domino to get things done: The following features provide more ways for you to get things done by leveraging Domino’s capabilities: 

  • ‘Contains’ search operator (uses full text indexing): Quickly find information you need by searching for data by text string. It works with data view and services.  
  • Sort by app-specific fields ​(uses DQL): Easily analyze data you’ve collected by sorting your fields in the data view. 
  • Name-picker item on the palette (uses Domino directory): Easily find and select people and groups in the Domino directory and assign them to roles or to receive notifications.

Workflows and other improvements 

  • Map internet email to role and notifications: You now have the flexibility to use any internal email address when assigning roles and notifications, not just Notes addresses. 
  • Email attachments:  Now you can include files that have been attached during the form fill process in email notifications. 
  • Application history: You can now view past changes made to your app.  

Not an HCL Domino Volt customer yet? Try it out in our free sandbox, which includes all the latest features in this release. Find out more about HCL Domino Volt here.

The post HCL Domino Volt: The December Release is Here! appeared first on HCL SW Blogs.

What Is a Content Management System? And Why Are They so Important for Today’s Enterprise Organizations?

7. Dezember 2020 Posted by Demetrios Nerris

If you’ve ever published anything on the internet, you’ve used a web content management system (or CMS) to do so (unless you’re a brilliant developer and built a site from scratch, which is very impressive, but highly time-consuming and impractical). These days, more than half of all websites are built, updated, and maintained via CMS portals, and that number is only increasing. 

What does web content management software look like? 

CMS portals — also referred to as web content management software, content delivery managers, and content hubs — look slightly different depending on the type of site they service (personal blogs require different functions than a B2C retail site, for example), but retain some similarities across the board. Your CMS software will have a menu that lets content creators and managers create and edit web pages such as landing pages, blog posts, and contact forms, ideally with only a few clicks. Creators will log in to the portal, find the appropriate page from an index tab, make additions or edits and … voila! Content managed. 

Why should you use a CMS? 

Content management systems like the Content Composer in HCL Digital Experience are major development time savers, since marketers and other content creators can easily go into the platform themselves to create and publish content. Digital asset management systems, which, if you’re lucky, are part of a CMS, also let you create, manage, and deliver rich media (video, images, animations, and text) to partners, customers, and employees.  

Workflow is often built into a CMS, or customized at the organizational level. Different users can be allowed various levels of autonomy within the platform, so that, for example, an intern can add text or edit a blog post, but a marketing manager can be assigned to approve any published changes. When the whole team is working directly within a CMS platform, requests and approvals can be made seamlessly, reducing the back-and-forth of external email communication and the risk of a task getting lost in Slack or email notifications. 

CMS portals also help ensure that brand guidelines are automatically adhered to in every new web page, since developers can implement brand colors and logo imagery within the platform itself. Templates and drag-and-drop capabilities are a big part of the redesigned content tools within the most recent version of HCL Digital Experience, and let teams quickly and intuitively build and organize content.  Teams that use CMS portals will still need to have a developer or team of developers to make high-level coding edits that content creators might not know how to do, but the dev team won’t have to manually build every new website change, freeing up their time for higher priority projects. You can deliver time-sensitive news and resources through your site without having to wait on IT. 

How can you find the best enterprise content management software? 

Ultimately, finding the right CMS for your organization is a strategic choice based on how easy the platform is for your team to learn, the unique features one might have that stand out to your team (Do you need strong retail capabilities? Are you a creative agency that needs a visually stunning site?) and the level of design capabilities that you need. Before committing to a CMS, make sure that the features that are a priority to your organization are available and user-friendly, and that the integration and learning curve required isn’t one that’ll overwhelm your team members. If your organization is one that is complex and has multiple systems and backend repositories of data that manage business-critical functions, you need a platform that doesn’t go down and can scale to meet the needs of the business.  

Features of strong content delivery platforms 

Besides the general abilities that content management systems need to include (the ability to create and publish content, add image assets, and add tags to blog posts, for example), it’s worth looking for a content delivery network that offers features such as: 

  • Integrating data and workflows/ your current tech stack 
  • SSO and security that’s working even when the platform is at rest 
  • Tools and an interface that’s intuitive to marketers/content creators
  • Flexible deployment scheduling
  • Role-based user access
  • Reliable, scalable technology 

With these guidelines in mind, content creators can find the CMS that best serves the needs of their organization and manage their content delivery as efficiently as ever. HCL’s Digital Experience is a great place to start if you’re looking for an intuitive, multi-faceted solution. 

Sign up for a free demo workshop.

The post What Is a Content Management System? And Why Are They so Important for Today’s Enterprise Organizations? appeared first on HCL SW Blogs.

HCL Digital Experience. Business Critical at the Speed of Cloud.

19. November 2020 Posted by Demetrios.Nerris

HCL Digital Experience (DX) is making it faster and easier than ever to deploy business-critical digital experiences. New capabilities including hybrid cloud deployment alternatives, intuitive content management and creation tools and faster application deployment are just some of the new features coming to Digital Experience. The new release was launched at DX Inspire — part of HCL Software’s Digital Solution’s Digital Week 2020, an inaugural virtual event for the organization’s digital solutions customers.  

HCL DX is the trusted platform organizations use to create, deliver and manage personalized experiences that serve customers, employees, and partners on any digital channel. The latest release provides significant updates and benefits including:  

New capabilities delivered in the cloud. Zero effort.  

Employ a hybrid, cloud-native architecture and get the latest capabilities with no migration required. New hybrid cloud support enables administrators to deliver the latest capabilities up to 10x faster risk free, including intuitive new content creation tools and headless API capabilities accelerating production of persuasive content for any digital channel.  

Intuitive content tools — with a DAM included (free).  

Empower marketers with a redesigned content experience with advanced tooling. HCL DX provides easy-to-use content tools, including a DAM for no additional charge, with sophisticated image renditioning and integration with Kaltura’s online video platform. Now, deliver critical digital content and media in an instant.  

All the insights. None of the complications.  

Provide teams with actionable insights to improve conversions by 85%. New integrated analytics from Unica Discover provide struggle detection and behavior insights to help improve customer journeys.  With added integration with Google Analytics 360, insights help teams optimize user experiences and improve conversions.   

Impactful apps faster. No hassle.  

Enable all developers to deliver applications to audiences quicker and easier by automating deployments and integrating data without coding. Reduce support costs and automate the building, testing, and deployment of apps, using commonly used DevOps tools. New progressive web apps (PWAs) on desktop and mobile means each experience is continually updated, distributed faster to target audiences — without needing to connect to an app store.   

“It’s about more than creating a website. The power of HCL DX is to seamlessly combine digital content, complex business applications, and digitized business processes into a secure, impactful digital experience for an organization,” said Darren Oberst, CVP and Head of HCL Software. “We’ve listened to our customers and developed a significantly easier and faster way to enhance and deliver user experiences that matter.” 

Learn more about HCL Digital Experience’s new features here

The post HCL Digital Experience. Business Critical at the Speed of Cloud. appeared first on HCL SW Blogs.

Digital Week 2020: Oh, What a Week It Was!

17. November 2020 Posted by Richard Jefts

Something big just happened. And it was amazing. Our very first truly digital mega event, Digital Week 2020, just wrapped in the Americas and EMEA. For those of us who joined us live, we hope you felt as invigorated and inspired as we did. We had 2,225 people sign up to participate. We had 75+ unique sessions of content — from thought-leading discussions with analysts and influencers to zippy, quick tech roundtables and coffee chats, we covered a wide range of topics, trends, and technologies.  

We had more attendees at our keynotes — and more meetings and conversations — than ever before. Dion Hinchcliffe (from Constellation Research) and Wayne Kurtzman (from IDC) both signalled to the market that we are a low-code powerhouse. We had major product releases — including the world premiere of our new game-changer, HCL Volt MX (that session had more than 500 attendees to show up for this exciting news). In addition, we launched new, exciting versions of HCL Digital ExperienceHCL Sametime PremiumHCL Connections v7, and gave a preview of HCL Domino v12 and our vision for the future of the digital office. 

For data geeks, check this out: We had 2+ terabytes and 35 hours of content plus almost 50 hours of breakout HCL Sametime meeting rooms. Oh, and only 5 instances of “can you hear me?,” 7 of “is this on?” and 27 of “you’re on mute.” Plus 11,250 beverages were consumed at the coffee chats and happy hours. Oh, and ZERO miles were traveled.   Watch this video, which captures the buzz and energy of HCL Digital Week 2020.  

Thank you for joining us. You helped us achieve bigger conversations, bigger sessions, and bigger releases. Thank you for making our first truly digital event as possible and powerful as it was — and we have another great lineup for the first week in December for our customers, partners, and friends in APJ.   

We are poised and ready to be the partner of choice for digital transformation. Let’s transform the future — together. See you at the next great event! 

The post Digital Week 2020: Oh, What a Week It Was! appeared first on HCL SW Blogs.

Updates Regarding HCL Notes v11 on Apple Big Sur

16. November 2020 Posted by Agnes Ng

Apple has officially released macOS Big Sur, its latest operating system, on Nov 12. We are aware that customers are unable to run the HCL Notes v11/11.0.1 client on a Mac after upgrading to Big Sur.

Various fixes have been applied to allow HCL Notes to run on Big Sur in the past few months. We introduced FP6 IF1 a few weeks ago for 10.0.1 which is supported on Big Sur GA. HCL Notes v11.0.1 FP2 is currently being tested by the HCL development team.

We understand the urgency of this issue and addressing it is our top priority. The fix pack for v11.0.1 (1101 FP2) is targeted to be released within a week. An announcement will be made when the fix pack is available on Flexnet.

You can read our tech note here.

Stay tuned, and we apologize for any inconvenience.

The post Updates Regarding HCL Notes v11 on Apple Big Sur appeared first on HCL SW Blogs.

Announcing HCL Sametime Premium. Secure Video Meetings & Persistent Chat at Significant Savings

10. November 2020 Posted by Brandon Adams

HCL Software announces the release of HCL Sametime Premium, the newest version of the trusted video meetings and persistent chat platform: Sametime — your meeting, your data, double the value. Sametime is built for how today’s modern organizations need to be working: nimbly, securely and remotely.   

Sametime Premium (Meetings and Chat)   

HCL Sametime Premium allows for secure conversations across any device, with the following benefits:  

  • Get off runaway pricing to take control of meetings costs:  By only paying for needed functionality, HCL Sametime has meetings and chat at 50 percent the cost of competitive solutions  
  • Rock–solid data privacy, encryption and auditability – Your data and conversations protected — in private cloud or on–premises 
  • Instant meetings and chat with one click.  No waiting – You’re only seconds away from secure team chat, video meetings, and file sharing.  No installation required and no need to wait for a SaaS solution. 
  • Deploy on a secure private cloud or on-premises – Faster deployment with containers and scale with Kubernetes, simpler installs and fewer servers 

Make the Most of your Meetings Budget 

You need a robust meetings solution, but you shouldn’t have to pay for unnecessary features or functionality.  Compare your existing video meetings and chat solution against Sametime using our cost calculator and see how much you could save! 

Whether you are an existing HCL Sametime, HCL Domino, or HCL Software customer and would like to learn more about HCL Sametime, please contact your HCL sales representative or an HCL Business Partner.  

HCL Sametime Product Team   

Disclaimer – HCL’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at HCL’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard HCL benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multi programming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. 

The post Announcing HCL Sametime Premium. Secure Video Meetings & Persistent Chat at Significant Savings appeared first on HCL SW Blogs.

Open Source at HCL Software

5. November 2020 Posted by Richard Jefts

From the very beginning, there has been strong intent for HCL Software (formally HCL Products and Platforms) to be a key player in open source — for us to be involved in external communities as participants, contributors, and leaders. As strong as that intent has been it has taken us time to build our internal communities, training programs, and means of prioritization so that we at HCL Software could contribute in a consistent and sustainable way. Well, that time has arrived. 

HCL Software’s OSPO (open-source project office) has approved our participation with the Jitsi community. This long-standing community is dedicated to an open and modern meeting environment with technology that challenges many of the existing proprietary tools. We will be over the coming weeks and months submitting fixes and new features that we have developed while building our chat and meetings solution, HCL Sametime Premium. We are also working with the Cloud Native Computing Foundation and OpenNTF

The value of an open-source community can be immeasurable at times.  We have all seen this with examples like the Apache Software Foundation or Cloud Native Computing Foundation (CNCF) and how passionate communities and developers can make amazing innovations to technology that truly makes a difference.  These are the types of communities we at HCL Software want to contribute to on an ongoing and consistent basis. 

For our own customers, new samples are being published on our new HCL Software public github.com repository that demonstrate capabilities or provide simple tooling for HCL Software’s products including samples for the HCL Domino AppDev Pack and soon some of our product documentation. 

We are firmly committed to expanding our participation in other open-source communities and industry consortiums. HCL Software will be a leader in the open-source movement with growing contributions and participation over the coming months and years. This will allow us to dramatically increase our velocity in features and functions and will result in higher quality products for our customers and partners. But even more importantly, it will enable our customers and partners to work with us in a more transparent and productive way. 

The post Open Source at HCL Software appeared first on HCL SW Blogs.