Posts Tagged: ‘Volt MX’

Interview: HCL Volt MX Hackathon winner, Vishal Vats (Part Two)

4. August 2023 Posted by Suhas Bhat

Earlier this year, HCL Volt MX hosted our very first Hackathon! Eight-weeks, 4300 registrants, and countless great submissions later, we finally announced our winner: Vishal Vats.

After the hackathon, we got a chance to catch up with Vishal and ask him about his app Wishy and his experience learning Volt MX. Last week, we shared part one of our two-part interview. Let’s get into part two!

How did you approach the development process during the hackathon? Can you walk us through the key steps you took to bring your project to life?

Vishal: As this was a completely new domain for me, so I first went to the HCL software academy courses and completed 5 courses revolving around Volt MX. Then I actually started using the Volt MX & Iris platform. The first phase in the development phase was getting the UI done, because there are 6 pages in my application and I wanted to showcase the application in the best manner possible.

After making the same, I spent a couple of days controlling the form/page flow between each of the pages and started setting up the Foundry services to connect my front end to the backend database services. As I can recall, the initial deadline for the event was on May 14, and by that time I remember that I did complete my project but I was not happy with the landing page of the application. As soon as I got to know about the one-week extension, I revamped the UI and tweaked the programming logic a bit. And I can proudly say that the landing page of the application was looking great because of that extension.

What were the key factors that you believe contributed to your project’s success in the hackathon?

Vishal: I think that the constant support from the forum and the hikes were the most useful ones that helped me complete the project. Apart from this, I guess the easily laid out sections in Volt MX ensured that I can access almost everything with ease. So, accessibility of likely things at a place helped me a lot to quickly create the UI elements and manage their properties. Having the option to manage and save the same physical appearances of each element in the form of skins was also crucial in the development.

“The constant support from the forum and the hikes were the most useful ones that helped me complete the project.”

What were your favorite elements of Volt MX?

Vishal: While making a full-stack application, I (as a developer) have to do everything from scratch, i.e. making each UI element and even managing the backend functionalities. That might sound very easy or short, but believe me, it requires a lot of coding, and even little things like HTML/CSS and even JS functionalities have to be paid the greatest of attention to make something to start with. Being a low-code platform is the greatest feature of Volt MX (maybe second-best to the fact that it is a low-code platform that can be a single place to build any sort of application for any type of end device).

On top of that, I loved the fact that it uses JS as a coding language if someone needs to customize some things/processes. Volt MX is providing everything out-of-the-box, right off starting with the simplest of drag & drop features for adding any UI element, presenting repetitive information in the form of segments (tabular or in page forms) to control the data flow from one form to another. At every instance of development, the developer has control of what is being shown to the user and how data will be shared from one page to the other. Filtering the backend response at the Foundry end also ensures that the frontend is always receiving the minimal required things for processing. So, every unnecessary thing is rightly being shredded off and thus providing the developer a way to develop the applications in the quickest time & efficient manner possible.

“Volt MX is providing everything out-of-the-box, starting with the simplest of drag & drop features for adding any UI element, presenting repetitive information in the form of segments to control the data flow from one form to another.”

What advice would you give to aspiring participants in future hackathons, especially those working with HCL Volt MX?

Vishal: I would like to advise the future participants that if you are just starting off with Volt MX, then it will surely be difficult but in order to ease the same, try to first complete at least a single HIKE because that actually makes you familiar with the platform and then you can directly start making a demo page and add as many containers/UI elements possible. Play with each element’s various properties and try to use SKINS to not repeat the same process for the UI elements that need the same sort of UI appearance. Most importantly, do structure your project and rename each thing that you add to the workspace as it is very helpful when your applications expand.

Personally, I love to have a basic idea of how the platform works, and that’s why I first completed all of the 5 Volt MX introductory courses offered by the HCL Software Academy. Adding and managing the action section for an element must be learned afterward and then at last switch to Foundry and integrate an integration service into the backend. The path might be difficult and you will be stuck at almost everything, but don’t lose hope because Volt MX really simplifies things a lot and it’s a matter of time to be accustomed to this unique ecosystem.

Looking ahead, what are your goals and aspirations regarding your proficiency with HCL Volt MX? Are there any specific projects or areas of development you are eager to explore further?

Vishal: For Wishy, I used a lot of utilities and assets offered by Volt MX but those were not all of the things provided by the same. So, I am looking to first explore every aspect of Volt and then I might start working on a watchOS project that will be helping the user take personal productivity to the next level by using AI recommendations and analyzing the user behavior through pattern-recognition machine learning algorithms. Will be using separate TensorFlow containers for the processing and then sending the same to the frontend via Foundry.

“Personally, I love to have a basic idea of how the platform works, and that’s why I first completed all of the 5 Volt MX introductory courses offered by the HCL Software Academy.”

We’d like to thank Vishal for chatting with us and giving us a deep dive into his experience learning Volt MX and participating in the Hackathon. And congratulations on your big win!

Want to see Vishal’s app for yourself, check it out in the Volt MX Marketplace.

If you’re interested in learning Volt MX and starting to build some incredible apps on your own, check out the Volt MX Bootcamp and get your Volt MX Certification.


Interview: HCL Volt MX Hackathon Winner, Vishal Vats (Part One)

4. August 2023 Posted by Suhas Bhat

Earlier this year, HCL Volt MX hosted our very first Hackathon! Eight-weeks, 4300 registrants, and countless great submissions later, we finally announced our winner: Vishal Vats.

In fact, Vishal not only came in first place overall, but he also won our award for Most Innovative App. After the hackathon, we got a chance to catch up with Vishal and ask him about his app Wishy and his experience learning Volt MX.

Check out the first part of our interview below:

Congratulations on winning the HCL Volt MX Hackathon! Can you briefly explain the project you worked on and what problem it aimed to solve?

Vishal: Thanks, the project that I worked on and submitted at the event is Wishy. In these busy times, we often forget to wish our loved ones on their special occasions. So, Wishy is an application that lets you add your contacts and then schedule automated email/SMS notifications for special days like birthdays, anniversaries, or even festivals so that you never miss your loved ones and [can] even be the first person to wish them through personalized wishes.

What inspired you to participate in the hackathon and choose this particular project idea?

Vishal: I am actively participating in hackathons/events and I got to know about the Volt MX Hackathon through the HackerEarth platform about 3 weeks before the end. The thing which intrigued me to use Volt MX is the fact that the platform provides a single low-code platform through which one can make complete standalone applications for mobile, web, desktop & even tablets. Isn’t that awesome?

I have been developing web applications for quite some time, so I know that part, but to make an Android/iOS application just by knowing the basics of JS really pushed me to participate in the event. Regarding the project idea, actually, I already had thought before the event that I want to explicitly make an Android (mobile) application that can really elevate the automated wishing part. So, I did have a blueprint in my head that how the backend will look and I was just waiting for an opportunity through which I can effectively portray my idea. Then I started shaping my idea into reality through the services provided by the Volt Iris application.

“I have been developing web applications for quite some time, so I know that part, but to make an Android/iOS application just by knowing the basics of JS really pushed me to participate in the event.”

How did you leverage the features and capabilities of Volt MX to create your solution? Were there any specific aspects or functionalities that were particularly helpful for your project?

Vishal: At the start, the platform seemed to be a bit daunting because of the number of various functionalities & properties panels popping up at almost every pixel of the screen space. But once I started using the software, then everything made sense as all those panels provided me with a thorough control of what I have to use in my project and how. I almost used every functionality provided by the platform.

Speaking of my favorite elements, I assume Segments (their page variants in general) were of great help to me because, firstly, I could define a segment template and then populate it with the data that I was receiving from Foundry. As the page variants of segments allowed me to present the data in a carousel form which added a lot of visual appeal to the application and thus I used it a couple of times in my project. The rich text division was also another cool variant apart from their normal text counterpart because I can use HTML code right in those and thus achieve specific things to an element without touching anything. Action flow dialogs also helped me a lot in putting the event listeners for an element in a single place.

How would you compare HCL Volt MX to other low-code development platforms or frameworks you have used in the past? What are its strengths and weaknesses in your opinion?

Vishal: I have not used any of such low-code platforms before Volt MX because I really love writing code and was always a fan of actually writing things by myself rather than just having everything tailor-made by a framework or template. But I must admit that after using Volt MX that is not the case because now I want to write only those things that are actually crucial to the applications’ working and can just leave out all other things on the software.

“I almost used every functionality provided by the platform.”

Looking back, what were the most valuable lessons or insights you gained from participating in the hackathon as it relates to Volt MX?

Vishal: As mentioned earlier, I had a completely different landing page UI after the first deadline and I was really unhappy with the UI that will be presented to the users. I almost gave up on the idea of refining that due to the time constraints out of nowhere, the extension was announced and I got the glimmer of hope that I can do that and to no surprise, I did that. So, I learned that we should never step back from the things that we want to do and unexpected things happen if the cause is good.

Being a web developer, I was completely unaware of the fact that how the Android/iOS development ecosystem worked, but with the use of Volt MX, I got to have a peek at how things work for the handy mobiles and it was really exciting to actually make my first mobile-native application using the software. That made me feel that as a developer, its good to have knowledge/clarity of what has to be achieved and how that should be done (clear programming logic), if you have so then Volt MX is definitely a place that can provide a place to turn your ideas into reality.

“Volt MX is definitely a place that can provide a place to turn your ideas into reality.”

Thanks for chatting with us and sharing your insight, Vishal! Want to hear more from the HCL Volt MX Hackathon Winner? Next week, we’ll share the rest of our two-part interview.

If you want to see Vishal’s app for yourself, check it out in the Volt MX Marketplace.

Interested in learning Volt MX so you can start building some incredible apps on your own? Check out the Volt MX Bootcamp and get your Volt MX Certification.


The Basics of Citizen Development: Why It’s Essential to Your Business

10. Juli 2023 Posted by Martin Lechleider

A person sitting at a computer Description automatically generated with low confidence

To truly achieve digital transformation, forward-looking companies need to adopt a platform that streamlines operations, cuts costs, and taps into the full potential of their workforce. As more organizations join in on the trend of introducing no-code and citizen development, many of them are still unfamiliar with the true value of adopting this strategy.

Let’s explore the basics of citizen development, and why no-code application development platforms offer a significant advantage in today’s dynamic business environment.

What is no-code application development?
A no-code development platform is an integrated software development environment used to create new apps, process workflows, and reporting through a graphical user interface. In the past, app development involved lengthy cycles of writing complex code, followed by extensive testing and debugging. With a no-code app development platform, coding is replaced by intuitive, visual, drag-and-drop interfaces, allowing for the rapid and efficient creation of sophisticated apps without the need for advanced training. These platforms are particularly valuable to business users looking for innovative workplace solutions that won’t overload IT with smaller app projects.

Why are no-code platforms becoming so popular? 
No-code development is the fastest, easiest, and most cost-effective way to build business apps and empower citizen developers in the workplace to gain quick insights, eliminate wasteful procedures, collaborate, and innovate. This speedy new app development process has transformed the business world. What used to take weeks or months of traditional development can now be accomplished and put into practice in a matter of hours–or even minutes.

Employees without any software engineering skills can create apps that were once the sole province of IT departments. This empowerment of employees is crucial for organizations to stay competitive in a world where digitization and data are key to success. As more companies rely on low code/no-code to automate outdated systems and processes, Gartner predicts that low code and no-code will power the creation of 70% of new applications by 2025.

What are the benefits of citizen development?
Citizen development offers significant advantages that allow organizations to leverage the collective skills and creativity of their workforce to drive innovation, streamline processes and achieve better business outcomes.

  • Filling talent gaps: Empower employees to contribute their expertise and creativity, reducing reliance on a small pool of technical experts.
  • Reducing IT dependency: Offload development tasks, allowing IT teams to focus on more complex projects and increase productivity.
  • Promote a culture of innovation: Foster a collaborative environment where employees actively participate in problem-solving and process improvement.

By empowering employees across different roles and departments to actively participate in application development, organizations can tap into a diverse range of expertise and foster a culture of innovation and efficiency. Citizen developers bring a deep understanding of business processes, user needs, and industry-specific challenges, enabling the creation of more effective applications that directly address organizational requirements.

Citizen development also mitigates the risks of “shadow IT,” where employees create digital solutions without IT department oversight. By providing a controlled environment with necessary governance measures, citizen development platforms transform shadow IT into a source of innovation and speed.

“It’s worth acknowledging two truths: shadow IT is essential for business operations, and talent capable of creating applications often resides outside the IT department,” write McKinsey experts. “Despite its utility, shadow IT poses a serious security risk to all organizations, but enterprises have an incredible opportunity to transform it into an area of innovation and speed.”

 How secure is a no-code platform?
Data is a company’s data most valuable asset. That’s why top-tier businesses rely on no-code platforms that prioritize rock-solid security, governance, control, and seamless integration built into their DNA.

These platforms come equipped with strong built-in security measures, which, when combined with a set of zero-trust rules, are your best bet against most data breaches and cyberattacks. Built-in permissions and proper training, testing, and gate-keeping are essential for maintaining good governance and ensuring data security.

“No matter how good the low-code tool is, there’s still a chance that employees will be tempted to create applications beyond the security radar,” Jonathan Reed writes in Security Intelligence. “For this reason, built-in permissions go a long way in maintaining good governance.” Proper training, testing and gate-keeping are key here.

Will citizen developers replace professional developers?
No code platforms may put app-building capabilities in the hands of business users and designers, but they don’t eliminate the need for coding or professional developers altogether. Enabling citizen development means that programmers won’t have to take on all the general workforce’s IT-related requests, allowing them to focus on high-level innovation, custom development of consumer applications, and other vital initiatives or higher value tasks such as planning, architecture, DevOps, and security.

Professional and citizen developers also complement each other’s skills and shortcomings. Professional developers have the expertise required to build complex, scalable, and robust applications. While citizen developers can contribute to application development using low-code tools, they often lack the technical skills and experiences necessary to take on complex or specialized projects that involve intricate coding, custom integrations, performance optimization, or legacy systems. The collaboration between citizen and professional developers creates a powerful combination that leverages the strength of both groups to deliver high-quality, innovative applications. It’s crucial to choose a platform that enables this collaboration seamlessly.

The drive toward digitization and the rise of citizen developers across the business landscape have elevated no-code development to a position of strategic importance. No code’s many advantages — ease of use, security and productivity improvement — align with the goals and objectives of organizations challenged to keep up with the ever-increasing speed of application delivery. No-code development offers a solution that harnesses the full potential of a company’s resources — both human and digital — improving outcomes across the board.

Volt MX is the industry-leading multiexperience low code platform for both professional and citizen developers. Volt MX provides a persona-specific environment for citizen developers to build applications with IT governance, and work collaboratively with IT to expand engaging experiences across all digital touchpoints. Learn more here.

How legacy systems are damaging your energy and utilities customer experiences

1. Juni 2023 Posted by Darrell Mcdonald

How legacy systems are damaging your energy and utilities customer experiences

Energy and Utility companies have used the same legacy systems for decades to store vital company information and manage large amounts of data. But with modern advancements to tech providing the efficiency and agility it takes for businesses to grow without putting unnecessary strain on IT, those same legacy systems have become more of a liability than an asset.

Today’s customers expect more from their energy and utility companies, especially in terms of digital experiences without having to worry about their data. But at a time when the industry should be looking ahead as the way we consume energy evolves along with technology and consumer demands, they’re falling behind other industries–and it’s impeding their ability to provide critical services and satisfy customers.

According to the J.D. Power 2022 U.S. Utility Digital Experience Study, energy utilities fall behind other industries when it comes to digital experiences like apps and mobile-friendly websites.

These outdated computer systems are difficult and expensive to maintain and upgrade, and they can have a significant impact on the customer experience of energy companies in several ways.

Limited Functionality
For those who have been relying on legacy systems for decades, they may seem reliable and affordable. Companies may also be hesitant to switch to more modern tech because of potential costs, complexity, and disruption to their business. But legacy systems often come with a clunky functionality that can cause consistent delays and frustration for customers trying to access their accounts or make changes to their services. Between long wait times on the phone or confusing website navigation, companies wind up delivering a poor customer experience that slows business growth.

Outdated Technology
Legacy systems can hold companies back from investing in digital innovation. They’re not always designed to be compatible with newer technology or mobile devices, which limits an organization’s ability to address critical business needs on top of preventing customers from using the latest tools and apps to manage their energy usage. They’re also expensive to maintain, especially given the shortage of professionals skilled in legacy languages like COBOL. Without a comprehensive digital strategy and modernized system in place, it becomes as difficult to consistently meet customers’ evolving demands as it is to train new employees.

Unreliable Data
When you’re working with a patchwork of different systems, you’re sacrificing your data flow. Minor discrepancies in how customer information is entered in each system can lead to duplicate and ultimately inaccurate data. Even if teams work overtime to fill these gaps, delayed data analysis means companies can’t provide customers with accurate real-time data on their energy usage and billing information. This can cause customers to lose trust in the energy company and feel frustrated with their overall experience.

Security Threats
Finally, legacy systems can pose serious security risks. Some legacy systems haven’t been patched or updated since they’re no longer supported by their manufacturers, meaning they may no longer be compliant with the latest security protocols or protected against the latest malware. This leads to valuable customer data being exposed to security breaches that can not only impact the trust customers have in their services, but also your company’s reputation and revenue.

It’s Time to Modernize
Overall, legacy systems hurt the customer experience by causing delays, reducing convenience, and compromising data security. It’s crucial for energy companies to be proactive, invest in digital transformation and modernize their systems to provide a seamless and personalized experience for their customers and ensure long-term business growth.

This is where HCLSoftware’s UCX platform comes in. The UCX Platform empowers energy and utility companies to transform their customer experience through digital innovation. By creating immersive and seamless digital experiences, these companies can boost customer satisfaction, retention rates, and ultimately, their bottom line. With the UCX Platform, energy and utility companies can stand out in a crowded market and stay ahead of their competition.

How Energy and Utility companies can better serve low-income households

1. Juni 2023 Posted by Darrell Mcdonald

How Energy and Utility companies can better serve low-income households

In the modern utility landscape, customer demands are evolving rapidly alongside technology. If companies don’t simplify their processes and communicate clearly with customers, they may not be able to meet these evolving needs. This is particularly critical when it comes to the oftentimes underserved low-income households that make up a considerable portion of energy and utilities customer base. About 44% of U.S. households – or about 50 million – are defined as low-income, and the average national energy burden for these households can be as high as 30%.

Every customer deserves equal access to clean, reliable and affordable energy. By leveraging the right modern technologies, providers can deliver the right services and solutions at the right time and build trust with their customers. Some companies may see modernizing operations as a huge overhaul that risks interruption to critical services, but HCLSoftware’s new UCX platform makes the process seamless.

Prioritize customer needs
Energy and utility-specific digital solutions allow you to meet the evolving needs of your customers in real time. Energy and Utility companies need to provide personalized support for every customer, including self-service features and assistance programs that build trust and ensure customers feel their specific needs are being addressed.

Customer Service: Allow customers to get information about their accounts and services quickly via custom chatbots and self-service portals, whenever they need it.

Bill Payment Assistance: Offer a variety of payment options, like installment plans and discounts, to customers who may be struggling to keep up with their bills.

Energy Assistance Programs: Provide customers with information about available energy assistance programs and guide them through the application process.

Keep customers in the know
It’s time for Energy and Utility companies to build custom solutions that prioritize each customer’s needs and provide them with personalized recommendations. That way, low-income households can understand what options are available to them before making difficult financial tradeoffs to pay their energy bill.

Personalized Messaging: Send personalized information about payment assistance programs, energy-saving tips, or special offers on energy-efficient appliances.

Education and Outreach: Provide customers with relevant information about energy conservation, energy assistance programs, and more.

Community Outreach: Allow customers to connect via online forums or social media groups where they can share energy-saving tips and ask questions about their services. Companies can also use these platforms to promote events, workshops, and other initiatives aimed at helping low-income customers save energy and money.

Make your services more accessible
Energy and Utility companies need to provide customers with a direct line to their services. As part of your digital transformation, giving customers easier access to their account and services through mobile apps makes it quicker to resolve issues and provide critical information, while reducing the need for in-person interactions and time-consuming support processes.

Self-Service Portals: Provide easy-to-use online tools customers can use to pay their bills, manage their accounts, and report outages from home.

Mobile Apps: Allow customers to manage their accounts, pay bills, and get outage alerts and energy-saving tips on the go via user-friendly mobile apps.

Energy Usage Management: Let customers know how to reduce their energy consumption and suggest the best energy-efficient appliances and practices.

Choose UCX
The UCX platform is a powerful tool for energy and utility companies that want to better serve their low-income households by providing custom digital solutions that meet every customer’s specific needs. By modernizing operations through digital transformation, companies can provide personalized, user-friendly experiences that make it easier for customers to manage their accounts and save money on energy bills.

How Streebo plans to help businesses increase productivity and efficiency with Volt MX-powered Generative AI solution

18. Mai 2023 Posted by Pavaanjeet Singh

Streebo plans to help businesses increase productivity and efficiency

With the advancements in AI and machine learning, we’ve entered a new phase of digital transformation. Right now, every industry is looking to modernize operations – and AI is a game-changer. AI-infused solutions have become indispensable tools that can revolutionize the ways industries operate, making tasks simpler, faster, and more efficient.

One such groundbreaking technology that has recently surfaced and already begun rapidly transforming multiple industries is generative AI. The emergence of the GPT platform from Open.AI, for example, has accelerated the field of Conversational AI. Through improved in-context dialogue within conversational flows, this technology has immense potential to enhance the development of all conversational AI applications.

In this blog post, we’ll discuss how our business partner Streebo, a leading provider of AI solutions, plans to assist businesses in enhancing their productivity and efficiency with their innovative generative AI solution powered by HCL Volt MX. We’ll also delve deeper into how Streebo’s Smart Apps Solution, infuses Volt MX technology and explore its architectural framework, positioning, and the numerous benefits it offers businesses.

Smart Apps powered by HCL Volt MX and GPT
Streebo has utilized leading technologies such as Volt MX, Leap and Digital Experience (DX) and top-notch Natural Language Processing (NLP) to develop a comprehensive library of pre-trained apps that cater to different industries and domains.

These smart apps can be used for customer self-service, agent service, and employee service roles. Equipped with omnichannel capabilities, they can be integrated with popular social media platforms like WhatsApp, Facebook Messenger, Instagram, and SMS. For internal applications, these apps are compatible with messaging platforms like MS Teams, Slack, and HCL Sametime.

Streebo’s library of pre-trained apps are multi-lingual; they come bundled in with a live agent and are trained until they are 99% accurate. That way, companies can increase the volume and range of their interactions, while engaging meaningfully and improving the quality of their services.

What’s New in 2023? Our Apps are now Smart Apps

In the latest release, Streebo has integrated its smart apps with the GPT platform from Open.AI. By combining Volt MX, DX, and Leap’s software capabilities and the Regenerative AI capabilities of the Open.AI GPT platforms, Streebo has created a powerful solution that can make existing web applications or mobile applications voice and chat-activated, allowing end users to converse with existing apps. Thus, providing a digital experience with the convenience and advanced capabilities of ChatGPT to enterprise users for any web, mobile or desktop application. With HCLSoftware, our smart apps can:

  • Be voice and chat-activated
  • Provide pinpoint answers to specific questions and factual responses for untrained inquiries
  • Process complex emails and generate human-like responses
  • Get information easily from unstructured repositories
  • Present large chunks of information in a concise manner

Business Benefits – Powerful ROI

Our combination of solutions offers businesses several benefits. For one, it enables businesses to quickly develop and deploy custom web and mobile applications. Additionally, GPT’s Generative AI solutions can make the solutions voice and chat-activated, increasing its outreach to newer channels all from a single code base.

Streebo has cited the following results with their customers:

  • Increase in Revenue by ~1-5% (for external facing apps)
  • Improvement in Customer SAT Rating (~15-20%)
  • Cut the customer service cost by 50% or more.
Key differentiators of Smart App Solutions powered by HCL Volt MX + HCL DX and GPT

AI-powered automation
Streebo’s Volt MX + HCL DX and GPT-powered smart apps automate repetitive and time-consuming tasks, freeing up developers to focus on tasks that require higher degree of expertise.

End-to-end security
While leveraging world-class NLP engines including ChatGPT from Open.AI (hosted on Microsoft Azure), the solution still ensures that data transmitted between GPT and the app is encrypted and masked, guaranteeing that all enterprise data stays protected.

Email automation
With email automation, it’s now possible to provide customer and employee service using the combined capabilities of HCLSoftware and GPT as the generative engine. Our Cognitive Email solution can comprehend intricate emails, access enterprise backends securely with the help of Volt MX, and deliver responses that sound like natural human communication. These capabilities make the solution more flexible and versatile, giving it the ability to reach a wider audience and meet the specific needs of multiple industries. Given the implications this has on an organization’s ROI, it’s no wonder this disruptive solution is recommended by industry-experts for its unique and innovative approach.

Ready to go omni-channel digital solutions
Streebo’s solution catalog contains over 50 AI-powered omni-channel digital experiences for various industries and domains including banking, retail, telecom, manufacturing, and healthcare. These apps can now be surfaced on a variety of external channels, like WhatsApp, Facebook Messenger, Instagram, SMS and even email. Internal facing apps can now be deployed on MS Teams, Slack and HCL SameTime. These apps can even work on voice channels like Amazon Alexa, Google Home, and Phone IVR.
Pre-integrated with enterprise backends
Cognitive apps powered by HCL DX, Volt MX and HCL Leap for the enterprise can be easily plugged into a variety of common backends like HCL Connections, HCL Commerce, SAP, ServiceNow, Workday, Cognos, and FileNet.

99% accuracy
Smart apps are built built using HCL Volt MX + HCL DX and ChatGPT, cutting-edge technology and advanced algorithms that make them able to interpret user input with up to 99% accuracy and provide personalized responses. They’re also continually trained to keep their performance and predictions highly accurate over time, building long-term trust with users and maintaining Streebo as a leading provider of digital solutions.

Multi-lingual capabilities
ChatGPT-powered cognitive apps support over 38 languages, so more customers can get assistance in their preferred language.

Convenient hosting options
Smart apps and bot solutions can be hosted on-prem or on the cloud, including IBM Cloud, Amazon AWS, Microsoft Azure, and Google Cloud.

Access to unstructured data
GPT integration allows access to information from unstructured repositories and presents it in a concise manner, delivering a brief and precise response to customer queries instead of lengthy paragraphs

Solution Details of Volt MX and GPT Powered Smart Apps

As shown in the logical architecture diagram below, the solution is designed using a combination of HCL Volt MX & DX that enables web and mobile interfaces for the application. Leveraging Foundry, the ESB layer of HCL Volt MX, the solution then enables backend integration with a variety of legacy systems. In our latest release, integrating GPT platform from Open.AI (or as a Microsoft Azure Service) these apps are now smart apps meaning they are now voice and chat activated.

This allows the end user to converse with the app by giving it chat and voice commands. This expands the outreach of the app to a variety of social media platforms, like Meta Messenger, WhatsApp, and internal messaging platforms like MS Teams and HCL SameTime. These apps will also become available via voice, SMS, and email channels.

Overall, these next generation smart app solutions powered by HCL Volt MX and GPT provide modern digital enterprises with a winning combination of flexibility, scalability, security, and speed. To learn more about HCL and GPT powered smart solutions, please visit Streebo’s official website at

Why Low Code is Key to Digital Transformation

21. April 2023 Posted by Richard Jefts

Why Low Code is Key to Digital Transformation

Low code is revolutionizing the way organizations do business. We all hear, every day, how important speed is or how we need to be moving faster. Low code empowers companies to develop and deploy innovative solutions quickly and efficiently. This translates to faster time-to-market, improved agility, and increased customer satisfaction. Moreover, low-code platforms help bridge the gap between IT and business teams, fostering collaboration and streamlining workflows. This translates to more efficient and effective solutions that align much more closely with business objectives. We see this today with citizen applications being built by anyone at the organization first, after which IT can use what’s been started to build enterprise-grade, low-code applications.

Low-code platforms can be used to develop a wide range of solutions, from simple mobile apps to complex enterprise applications. They offer a range of benefits, including faster development times, reduced costs, improved collaboration, and more efficient workflows. It’s no wonder that they’ve become an increasingly popular choice for businesses looking to accelerate their digital transformation efforts.

According to Gartner, by 2024, low-code application development will be responsible for more than 65% of application development activity. In a survey conducted by Forrester, 23% of respondents said they have already implemented low-code platforms, while another 22% said they plan to do so in the next 12 months. The same Forrester survey found that organizations that use low-code platforms report a sixfold increase in speed of application development. This demonstrates the growing importance of low-code platforms in driving digital transformation across industries. I want to emphasize that 2024 is literally right around the corner.

Low-code platforms enable developers to build applications using a visual drag-and-drop interface, reducing the need for coding expertise and speeding up development times. By eliminating these complexities, low-code platforms empower developers and business users alike to create digital solutions without being hindered by technical limitations.

One of the key advantages of low-code platforms is their ability to improve agility and flexibility in software development. With traditional software development methods, updating a project requires significant effort and time: developers must modify the code, test the changes, and then deploy the updated software. In contrast, low-code platforms make it easier to adapt to changing requirements by enabling users to make changes to applications quickly and efficiently.

In addition to their speed and flexibility, low-code platforms can also help reduce costs by reducing the need for specialized developers and IT personnel. Because low-code platforms don’t require the specialized expertise that traditional software development demands, enterprises can draw on a wider pool of talent to create digital solutions. This can lead to significant cost savings, particularly for smaller businesses or organizations with limited IT resources. It also frees up the best of your IT talent to focus on higher-value initiatives.

Low-code platforms are not without challenges. As with any new technology, there may be concerns around security and data protection, particularly for enterprises that routinely handle sensitive data. It’s important for organizations to carefully evaluate the security and compliance capabilities of low-code platforms before adopting them. You need to work with proven vendors that have rock-solid solutions.

At HCLSoftware, we’re committed to empowering businesses by providing the tools they need to thrive in today’s competitive market. Our low-code platform offers a powerful yet user-friendly — and secure — environment enabling businesses to develop and deploy solutions quickly and efficiently, without the need for specialized coding skills. By leveraging our low-code platform, businesses can focus on delivering value to their customers, driving innovation, and achieving their digital transformation goals. All with speed!!

Our application development platforms provide more than 10 million applications to enterprises globally to keep their businesses running.




Registration for Volt MX Go Early Access Program Is Now Open

17. März 2023 Posted by Adam Gartenberg

We are pleased to share that we are now accepting registrations for the upcoming Volt MX Go early access program. If you are a current or prospective Volt MX Go customer or Business Partner and are interested in testing and providing feedback on the upcoming release, please fill in the registration form here. 

The program will provide a preview of the features that will be included in the July 2023 Volt MX Go release, and our goal is to be able to incorporate feedback on features, design, and usability prior to the release. We are looking for participants who have a Domino 12.0.2 development environment available and can commit to deploying and testing the Volt MX Go early access code as soon as it is available in mid-April so that we have time to make any necessary updates prior to July. 

The Volt MX Go early access release will enable you to: 

  • Connect Volt Foundry to your Domino applications with a dedicated Domino Adapter, guided by a fast, simple first-touch experience 
  • Modernize or create new multiexperience applications in Volt Iris against your Domino back-end data and applications 
  • Get a head start on your Volt MX Go applications by importing existing Domino Views, Forms and Fields into Volt Foundry 
  • Greatly expand who can code Domino applications through VoltFormula, allowing you to run @Formula and OpenFormula code without requiring a full rewrite 

 The early access program is feature-driven and iterative, with new iterations and code drops being made available as soon as they are declared ready for testing by our development team. New code drops can be provided in just a few weeks after the previous one, on short notice. 

How to Participate
To apply to participate in the program, fill in the registration form here 

We will be doing a limited, phased rollout of the program to make sure we can properly accommodate feedback and assist participants. We will begin notifying those who have been accepted into the program in mid-April and will provide access to the code, documentation and the feedback forum at that time.  

We will be bringing additional participants on board on a regular basis from that point onward, so please be on the lookout for an acceptance email as we ramp up the program. Our goal is to be able to include as many participants as possible. 

We are excited about the upcoming Volt MX Go release and encouraged by all the interest we are seeing and are looking forward to hearing your feedback and suggestions! 

Infos von der engage in Brügge

1. Juni 2022 Posted by Gerda Marx

Nachdem die engage 2021 pandemiebedingt ausfallen musste, war die Veranstaltung in Brügge 2022 wieder ein voller Erfolg. Theo Heselsmans und sein Team haben die internationale Domino Notes Gemeinschaft in 80 Sessions und mehr als 300 Teilnehmer wieder zusammengebracht. Dafür ein herzliches Dankeschön!

HCL hat in mehreren Sessions gezeigt, was wir in Zukunft von Domino Notes und Co erwarten dürfen. So wurde das "Project KEEP" in "Domino REST API" umbenannt und ist nun als offizielle Beta erhältlich. Die REST API funktioniert ab Domino v12.0.1 aufwärts und ist über das Lizenz Portal abrufbar. Die endgültige Fassung soll im Herbst ausgeliefert werden. Wer noch mehr Information erhalten möchte, kann dies im HCL Blogeintrag von Adam Gartenberg nachlesen.

Als weitere Beta wurde die nächste Domino Version 12.0.2 von HCL vorgestellt. Diese soll jedoch nicht mehr nur eine Nummer haben, sondern ähnlich wie bei Apple einen Namen. HCL hat sich hier für Flussnamen entschieden und startet mit der Donau. So lautet also die nächste Version Domino Danube (Donau), Thames (Themse) soll 2023 und Rio Grande 2024 kommen. Die. Neue Version Donau erhält einen Anti-Viren Scanner für E-Mail-Anlagen, einen Windows VSS Writer, Unterstützung für 5.x Linux Kernel, XPages erhält ein Upgrade und noch mehr. Auch diese Betaversion ist über das Lizenz Portal abrufbar. Die vollständige Liste der Neuerungen dazu erhalten Sie über die Kunden Support Seite von HCL.

HCL Sametime V12 wurde gerade erst Anfang Mai ausgerollt

Volt MX Go wurde präsentiert. Mit der Low Code Plattform können nun Domino Apps auch zur Mobile Apps erweitert werden. Wie das aussehen kann, zeigt z.B. Bernd Gewehr in einem Video.


Volt MX Go: Sample App Demo

Hier wurde eine App für den Außendienst erweitert. "Diese neue mobile Anwendung erweitert ihre bestehenden Domino-App-Funktionen um das Erfassen und Kommentieren von Fotos der Ausrüstung, die sie inspizieren, während sie automatisch Standort und Kompassrichtung aus den Metadaten zieht, Elemente, die für sie unerlässlich sind." heißt es im Blogeintrag von HCL

Als nächste Präsenz Veranstaltung findet die DNUG 49 in Konstanz statt. Vom 20-22. Juni 2022 trifft sich die Community aus DACH, um sich über HCL Domino Notes und Co zu informieren. Tickets  für die DNUG49 gibt es von 0-357 €.


If You Couldn’t Make It to Engage, We’ve Got the Inside Scoop

24. Mai 2022 Posted by HCL Digital Solutions

The latest news about Domino, Sametime, and introducing Volt MX Go

The largest user group event — Engage — was in-person again (finally) in beautiful Bruges, Belgium. Held every year since 2009, this event is where the world’s smartest people (!) gather to showcase the latest technology, network, and enjoy delicious food and beverages. Don’t worry if you missed out on the event (and the beer and wine), we’ve got all the juicy bits right here.

Image courtesy of our partner, panagenda 

“NEXT” was the theme of the event, and that is exactly what Richard Jefts, HCL Software’s Senior Vice President of Development and General Manager, and all the presenters, were focused on. This year’s Engage was all about … what’s NEXT!

The NEXT Big Release: Domino “Danube” 

This release will be coming in the last quarter of 2022, and it’s BIG. Even though v12 was just last summer, and we did another point release in December, we are still rolling out another big one this year! This is more proof of how deeply we are invested in Domino, and the future of your digital success with apps and mail. The key themes of this release are: 

  • Better-looking apps
  • Enhanced mail security
  • Easy meeting scheduling  

What Do We Mean by “Better-Looking Apps”?  

We are launching “Project Restyle” to give you a fast way to easily update the visual styling — the look and feel — of your existing Domino apps. We aren’t touching the code that powers the logic behind your apps with this, so don’t worry about any risk. This is just about making them look better. With “Project Restyle,” you’ll get a new set of design options (colors and themes) that will style the views, frames, pages, action bars, embedded outlines, and framesets of your application.


HCL Domino REST API (a.k.a., Project Keep), provides secure REST API access into HCL Domino servers and databases for pro-code development. This makes Domino development and access available to a broad audience — without sacrificing ease of deployability that’s legendary with Domino and their preferred programming language and framework. If you’re interested in getting early access, read our announcement blogs about Domino Danube and Domino REST API. Or, sign up to receive our newsletter, here.

During the Engage sessions, we drilled into the details of v12, and shared what’s NEXT in future releases. We also launched a new deployment workshop on the HCL Digital Solutions Academy. More about the “Danube” release will be revealed in the upcoming months!

What’s NEXT for Sametime Premium? 

As you know, we recently launched a major new version V12 recently focused on enhancing your data security, delivering lower TCO, and delivering a customized meeting experience for every meeting owner and participant. Highlights of the release include:

  • Make good security decisions every time: We ensure your privacy is protected with pre-defined meeting modes: Collaboration, Confidential, Lecture Mode, plus new member management capabilities. 
  • Customize your Meeting experience: We provide personalized and branded experiences, plus powerful meeting reports for those managing meetings. 
  • Administrators get up and running faster with lower TCO with a fully containerized deployment on-prem or private cloud.

Read more about the v12 announcement here.

What’s NEXT in multiexperience app dev for Domino: Introducing Volt MX Go

We’re excited to announce the launch of Volt MX Go, which combines the power of our multiexperience low-code platform and Domino to extend your skills and investments in your Domino apps into exceptional mobile, web and wearable experiences.

To bring the Volt MX Go offering alive, Bernd Gewehr at Voessing, a German engineering company, showcased how he extended his field service app built on Domino with Volt MX Go.

This new mobile application extends their existing Domino app capabilities with capturing and annotating photographs of the equipment they are inspecting, while automatically pull location and compass heading from the metadata, elements that are essential for them to include.

Interested in learning more about Volt MX Go? Fill out the contact us form here.

What’s NEXT after Engage?  

This is an exciting year for Digital Solutions products — and there is lots to come from HCL Software so stay tuned for upcoming news and events by subscribing here.

New Ideas: Streamlining Our Ideation Process

5. April 2022 Posted by HCL Digital Solutions

The HCL Digital Solutions Product Management team has streamlined the product ideation process for HCL Domino, HCL Domino Volt, HCL Sametime, HCL DX, HCL Connections, and HCL Volt MX.

We often get asked what our process is for how an idea becomes a feature and how best to submit an idea that will have a better chance of successfully becoming a reality.

This blog will help make the process more transparent, responding faster to our customers.

What Is an Ideas Portal, and Why Have One?

There are many factors that shape modern software development.  One of the most important is crowdsourcing feedback from our customers, specifically the users and administrators of our products. We have portals where customers can submit ideas for features and capabilities that they’d like to see happen for our products. By studying submissions and responses in our Ideas Portals, we understand more about how the product is being used and discover ways to make the experiences even better.

Submitting a New Idea

When you navigate to an Ideas Portal, you can select the “add a new idea” button. Some portals request you specify the product (because the portal contains more than one product). After that, add your idea, some details, and a category.  Categories help us to organize ideas and we may even recategorize your idea once we review it. Here’s a list of all our Digital Experience portals:

Domino idea portal including:

  • Notes  
  • Safelinx 
  • Sametime
  • Traveler 
  • Traveler for Microsoft Office (HTMO) 
  • Domino Volt 
  • Nomad 
  • Domino Verse
  • Leap
  • Enterprise Integrator
  • Domino Designer
  • Connector for SAP Solutions
  • Client Application Access
  • Admin Client 

When you’re ready to add your idea, please follow three steps (outlined below). While we want to gather and prioritize your ideas, we’d like you to vote and comment on other people’s ideas too. Here is our best practice to add an idea:

Step #1: Search first to see if your idea already exists. Please vote for any ideas and add any additional comments that you may relate to your idea.

Step #2: If your idea doesn’t yet exist, create a new idea and format it like this: 
“As a <insert role>, I would like to be able to <insert action> in order to <insert need>.”

Step #3: Create as many ideas as you’d like but remember to keep each idea as a separate entry repeating steps 1 and 2 above, i.e., do not create an idea that consists of more than one request for enhancement.

Ideation Workflow and Process

Once your idea has been submitted it moves its way through our custom process and we evaluate strategy alignment, technical feasibility and scheduling.  Below is a simplified diagram of our process with an explanation of each step in the process.

All Ideas enter the system as “Needs Review.”  On a weekly basis Product Mangers (PMs) will examine that bucket of ideas and process them.

“Needs Clarification” is a possible outcome of a review because the PM does not understand the idea.  Here’s where you can make a huge contribution.

All ideas should be written as a “user story.”

As a person in my role, I want <this functionality>, so I get <this benefit>.

Example 1: As a Sametime meetings user, I want to have an interactive white board, so I can collaborate with peers and accelerate productivity through staying in one tool.

Example 2: As a Connections Wiki editor, I want the rich text editor buttons to stay on the visible screen as a scroll, to speed up the editing.

Notice, you are not telling us how to implement the idea but stating a need and a benefit.

Try to consider your fellow users and request features or fixes that could benefit many people, not just you, personally. This approach will increase the chances that your idea is accepted.

Once we understand the idea, the idea goes through a series of filters.  Is this already delivered? If yes, then we classify the ideas an “Already Exists.”  A more important question is: does this idea align with our goals for the product? Even if this is a great idea it could fail this test.  Be aware that we do not have unlimited resources and need to focus on the greatest benefit to the community of users.  So, do not take “No Plans to Implement” as a personal rejection.  It’s a business consideration, not a bad idea.

After the idea passes through this initial gauntlet of obstacles it is elevated to “Under Consideration.” If there are ideas that are similar in nature to this new idea, it will be merged with other ideas.  All votes under all the individual ideas are merged too, giving the merged idea more validity within the user community.

At this stage, we have a healthy backlog of ideas that can be promoted to a production feature. PMs triage this backlog and work in collaboration with our agile development staff to groom and size the idea into a deliverable story.

Sometimes an idea cannot be delivered for architectural reasons, or the feature is just too expensive to develop, and the benefit is too small.  For these reasons and ideas can be categorized as “No Plans to Implement.”

“Future Consideration” indicates that this is an idea we want to pursue, and we have the technical ability to deliver it, but cannot fit it in to the schedule at this time.  So, this idea is not assigned to a release.

“Assessment” begins the real work of user story decomposition and sizing. Items are being worked on by the development staff to quantify, understand and deliver the functionality.  For many reasons, the item cannot be committed to shipment date.

“Planning to Implement” is the most favorable outcome and indicate that resources are available, and we have the technical ability and we have space available to schedule this feature into a release on our board.

The final category is “Shipped”.  I don’t think this needs any explanation. 🙂

Closing Thoughts:

We trust this blog has given you transparency into an important process at HCL Digital Solutions. In Fy2023 you’ll see us encourage more customers to use all our Ideal Portals. Please look out for news on the topic in the coming months. In general, if you have questions about this blog, we are here to help.

Frank Fuchs
Digital Solutions Program Manager

Andrew Manby
Head of Digital Solutions Product Management 

Business Demand for IT Talent Is Soaring, Here’s How to Keep Up

3. März 2022 Posted by HCL Volt MX Team

Is there a way to solve the software engineer talent shortage?

The world has been undergoing a digital transformation. Any business in any industry — be it a professional wrestling organization or a chemical manufacturing company — is now expected to have a digital presence. A website, a mobile app on two platforms, and enterprise software are the bare minimum.

Then, add on the effects of the coronavirus pandemic, when remote work compelled businesses to digitize their processes practically overnight. Not only did employees begin working remotely, but a lot of IT infrastructure had to be shifted to the cloud. Instead of relying on human labor, artificial intelligence was called upon to help automate and optimize business operations. The majority of all tech operations in a given organization are software supported, and this leads to a lack of skilled IT experts to solve challenges.

Companies have job openings staying unfilled for months — there simply are not enough developers looking for jobs.

In this digital economy, almost every company has to act now like a tech company, which means they all need software engineers. So it should come as no surprise that demand for IT jobs is growing. US Bureau of Labor Statistics projects that software developers’ employment will grow 22 percent by 2029, compared with 3.7 percent for all occupations.

But companies can’t find talent to fill all of these IT positions. There are just not enough qualified and affordable software engineers available to fill the hundreds of thousands of tech jobs openings.

In 2021, there was a global shortage of 40 million skilled workers, and by 2030, this is estimated to grow to a shortage of a whopping 85.2 million. This results in a risk of losing trillions of dollars in revenue, around the world.

How can organizations overcome this shortage? There are several possible solutions:

1.Outsource Overseas

Traditionally, this has been a popular option, because outsourcing’s primary benefit is access to a skilled workforce in a country with a lower cost base. However, the global pandemic has disrupted this model. In order to save money, many businesses let go of their international IT teams. The economic uncertainty and disrupted supply chains instilled caution. Now, outsourcing is becoming a question of risk management: is it safer and more cost-efficient in the long run to depend on an overseas services provider, or automate those services using AI?

2. Invite Foreign Talent

Tech companies have come to rely on closing the gap by hiring skilled IT specialists abroad and bringing them to the US on H-1B visas. Tens of thousands of foreign software engineers have helped companies to fill positions for which they couldn’t find domestic workers. But the program’s future is currently uncertain. The previous US administration banned issuing new visas, while President Joe Biden has returned the U.S. to the visa levels previously established.

3. Upskill Existing Talent

Some companies decide to train their existing employees. For example, they send junior developers to professional development courses to gain the needed knowledge and a promotion. Others find non-traditional hires and train them internally on the job. Or some take advantage of teaming up with coding bootcamps that promise to turn any non-coder into a competent IT employee. The drawback with this workaround is the cost and the timeframe: All of these training options require at least weeks — more often, months.

4. Adopt Low Code or No-Code

It’s now clear that organizations that embrace low code see faster paths to digital transformation. This is because low code empowers citizen developers (business users) to spin up solutions quickly, as well as solve problems they are closest to. Not having to involve scant developer resources to keep projects moving, enables companies to focus on and invest in employee, customer, and partner experiences — as well as respond to ever-changing market conditions. Employees are the engine that drives many organizations, and if they can be enabled to work faster, not harder, then organizations have a better chance of winning the race.

Here’s an example. A professional entertainment organization wanted to help its referees be more productive while doing their routine daily work, like checking schedules, ordering supplies, or watching video replays. The entertainment company holds more than 450 live global events annually, and decided to choose a plug-and-play solution rather than competing in the job market for dozens of programmers and developers to build apps from scratch.

The organization chose HCL Volt MX as its low-code development platform. Now, referees have several applications to help them, while the company is able to quickly build cutting edge multiexperience apps, that run on any device, with a bare-bones IT team. The low-code platform automates many complicated tasks — like DevOps, back-end integrations, and security — and drastically reduces time to market.

And a chemical manufacturing company? It signed up for HCL Volt MX as well. Facing revenue loss from delayed shipments and sluggish procurement approvals, the company was looking for a multichannel digital application to streamline its sales and delivery process.

Using the low-code platform, the company built an open-to-buy (OTB) application, which was an inventory management system. It’s inhouse IT team isn’t overwhelmed with maintaining and updating it because the low-code platform helps will all of those tasks. The app has overachieved its business objective by streamlining the approval process on multiple channels, and the business is booming.

Business demand for IT is soaring and companies are struggling to afford and find top talent. But there are options to work around the problem, and low-code or no-code development platforms offer perhaps the most cost-effective and time-saving way to do it.

If you want to find out more about our industry-leading low-code platform, Volt MX, schedule a demo now. 

Prepare Your Enterprise for Its Post-COVID Journey

22. Februar 2022 Posted by HCL Volt MX Team

Let’s get the obvious part out of the way: COVID-19 had ― and continues to have ― a profound impact on the world, and businesses have scrambled to adjust. The next and less obvious part is how businesses should create post-COVID (or living-with-COVID) plans that account for the new realities facing every industry and enterprise.

While 2020–2021 will surely be remembered as an epic slog, there were some lessons learned for smart business leaders that emerged from the chaos of the pandemic. Enterprise management should focus on supporting teams in their varied work-life balances and directing their energy forward, instead of trying to recapture what existed before “social distancing” became ubiquitous.

To do so requires an honest account of how much has changed: work, working relationships, work-life balances, communication, workflows, online experiences, consumer habits, data security, app development, and so on.  Some change resulted from simple desperation and need, while many transformations were already underway and COVID just accelerated them.

Regardless, enterprises need to pivot away from simply reacting and begin adopting strategies that will form the foundation for a successful business approach for tomorrow. Here are four ways your organization can thrive in an era post-pandemic.

Make Remote Work Work Even Better

We can’t talk about business and COVID-19 and not have remote work at the top. It’s obvious but important: the shift toward working from home will forever change how the company office is utilized by staff and implemented by companies.

A recent Gartner survey of CFOs revealed that 74% plan on permanently moving previously on-site employees to remote post-COVID.  A Pew Research Center study of workers found that 54% want to continue working from home after the end of coronavirus, and it’s been estimated that by 2025 some 70% of the workforce will work remotely 5 days a week. Time will tell what the exact numbers will end up being, but remote work has transformed from an occasional perk to a legitimate way of life for both employees and organizations.

So how can enterprise companies plan for that reality?

By adopting communication tools that connect teams in profound ways, and make finding, sharing and analyzing data effortless no matter the device nor the location. That means persistent and secure chat, video conferencing, and email capabilities, and a collaborative enterprise platform that drives productivity.

Embrace the Benefits of Low Code

The potential value of low-code development fits perfectly into the situation many enterprises find themselves in today: looking for fast ways to generate solutions and be innovators in the digital transformation journey.  Low-code app development accelerates the entire design process from early prototype development to launch and testing.

Gartner forecasted the worldwide low-code development markets to total $13.8 billion in 2021, up over 22% from 2020, driven by the combination of an already burgeoning technology with an increased demand for faster app creation and customizable software.  It can only grow from here.

COVID forced organizations to respond to problems immediately, and find solutions in nontraditional ways and places.  Empowering organizations with a platform that helps them design apps will quicken the development process, save time and money, and boost creativity within the enterprise.

Deliver Consumer-Grade App Experiences  

As more people engage with the world through digital spaces it’s crucial companies provide immersive experiences that are tailored to the precise needs of the audience.  A McKinsey study found that during the pandemic 80% of customer interactions were digital in nature, and consumer expectations will only continue to increase and become more fine-tuned and nuanced.

As online journeys have matured, the fundamental understanding of what constitutes a satisfying user or customer experience has sharpened.  The immersive optionality of Amazon, the customized nudge of Netflix, these platforms have re-shaped people’s basic standards of what an online visit can ― and should ― be.

There’s no doubt more people are shopping, searching and spending online, and they aren’t waiting more than a few seconds for a video to load or link to appear. If they’re not engaged they’re as good as gone.

Experiences need to be made immersive, intuitive and customized for the user.  They should incorporate the latest in voice recognition and AI-technologies, and accessible on mobile devices, wearables, you name it.  Create a dynamic digital experience that your customers will find exciting and worth their time, or watch them click on the link of a competitor.

Security Is Stability 

The success of your strategy depends largely on how secure your operation is. You can have a cutting-edge collaboration platform for your teams, a mind-blowing website interface, and the fastest low-code app software in the world and if the security is questionable it’s going to eventually fail.

Many factors contribute to a less-secure enterprise environment: more remote working, higher dependency on sensitive data travelling to shared networks, newfound accessibility issues and constantly evolving and malicious cyberthreats.

The bottom line is that organizations need to do everything possible to protect company, staff and client data. Invest in secure infrastructure and prioritize platforms that have proven track records of enterprise security.

The past year has been disruptive in many ways, and also illuminating.  Be the company you want to be, not the company you think you were.

For more information on an industry-leading low-code application development platform that lets your organization create engaging app experiences and drive business value — fast — you need to look at HCL Volt MX.  

Why Domino Is Not “Alcatraz,” My Continued Kitchen Saga, and Why I Want Your Opinion

24. Januar 2022 Posted by Henry Bestritsky

If you haven’t done so, please read my first blog in a series about low-code called, “I Remodeled My Kitchen, and I Joined HCL. (One of These Things Was a Bad Decision.)” to see how Domino relates to me and my decision to get a new kitchen.  Yes, this time , I was going to write about the Ford Pinto and how it relates to Outsystems (read previous blog), but something happened during the last two weeks that I had to write about. And, frankly, I need your advice. 

We had waited for four months for the final two appliances for our new kitchen — a coffee machine and a dishwasher. When we called for an update from the company, we were told that shipment was delayed until February (the global supply-chain issues discriminate against everyone). So, we canceled the order and decided to keep the appliances we had — ones we’d had for years and were high-end when we first got them. We called a technician to see if someone could inspect them to make sure they were still in good working order, and upon inspection, everything turned out to be in perfectly good order. We were told they needed a bit of regular TLC and that they would last forever because they were designed and built to last.  The kitchen still looks great, and we saved thousands of dollars. 

The combination of the old and the new made me think about how the parallels could be drawn between my kitchen and HCL Domino. Just like my older appliances, Domino was built to last, has been rock-solid from the beginning, and when it’s integrated with more modern technologies, it produces an IT solution with amazing results — that is far less risky than a whole “rip and replace” — with an overall lower total cost. 

As I research Domino competitors such as Mendix and Outsystems, one thing becomes very clear.  They are not, in fact, a “full kitchen” solution. They are merely a “single appliance.”

Those companies are basically one-trick ponies with one product, while a company like HCL has dozens of products that can be integrated together to build an amazing “kitchen” that’s exactly to your specifications.  This means that companies like Outsystems and Mendix need to rely on third-party products over which they have no control, which makes them inherently insecure, and we all, unfortunately, know what can happen in that scenario.

For example,  Outsystems is a 20-year-old company that decided to leverage the Apache Cordova plugin framework to support its core technology. This is a direct quote from their website: “Since our applications are built using Cordova, you can either use one of their many available plugins or build your own.” The problem is that today Cordova is pretty much going into retirement and is fundamentally risky, and by its plugin nature is susceptible to hacking.  For example, it was found out in 2020 that Android applications developed via Cordova are vulnerable to illegal configuration alterations. 

In short, Outsystems uses an antiquated plugin framework that is inherently insecure, which brings me back to HCL Domino and HCL Volt MX both owned by HCL and both have rock-solid security.

Volt MX which is not based on Apache Cordova — is HCL’s multi-experience low-code platform that is high up on the Gartner Magic Quadrant and directly competes with Mendix and Outsystems.

Imagine having tighter integration between Volt MX and the legendary Domino, so you can easily create mobile and progressive web apps (or even wearables or kiosk experiences) that connect to your essential core back-end business apps and workflows.

Imagine quickly and effectively modernizing and further extending your existing Domino apps by allowing your organization to create apps of the future on any device with Volt MX — which leverages all modern technologies — while still being able to rely on the security, governance, and workflow of Domino.

As I brought this up to my colleagues, some of them wanted to put me in front of a firing squad, screaming heresy! Yes, we have a lot of “yellow tree huggers,” as I call them, and we should.  Their reasoning is that we have invested a ton into the product in the last few years, and a heck of a lot more is coming.  I don’t disagree in the least, but, let’s face it, thanks to Domino’s previous owner, there are quite a few companies out there that still view Domino as if it were an aging prison like Alcatraz: stuck in the past and if you try to escape, you will have more than a bad day!

I see Domino has the critical power behind a composable, modern “kitchen” with the addition of some key, amazing “appliances” from HCL’s extensive product line to really elevate your game and get your business “cooking.”

This powerful combination would create a key competitive advantage.  More importantly, I want to excite any IT decisionmakers who may have given up on Domino, or are still on the fence, and show them the bright Domino future that we all know exists. 

Well, that is exactly what HCL is able to do.  Check out how Domino forms convert to Volt MX forms and how Domino data can be accessed and surfaced (as can any other data source)We are escaping Alcatraz!

Tighter Integration Between Volt MX and Domino

All of this leads me to my humble request from you.  Do you think that Domino and Volt MX is a good idea?  Please answer the LinkedIn Poll question below and please, please, please put something into the post’s comment.  As you probably know, you can see the poll metrics in real-time.

What do you think about using Volt MX, HCL’s Gartner Quadrant multi-experience low-code platform to modernize Domino applications?

Thank You!

11 Reasons to Switch to a Multiexperience Development Platform

20. Januar 2022 Posted by HCL Volt MX Team

Covid-19 has disrupted our world and deprived us of human interactions, but successful businesses have transformed their products and services into digital experiences interconnecting employees and customers. These are the digital powerhouses that have mastered the multiexperience strategy.

One of the world’s largest direct sales companies attributes a two-percent increase in revenue in part to its investment in digital transformation and a multiexperience strategy. The company switched from in-person meetings, printed catalogs, and paper-based orders to doing everything with smartphones.

Now, the company’s individual business owners are ready to make their sales from anywhere at any time. They have progressive web and native mobile apps that can be reused globally, including augmented reality and voice recognition features for immersive digital experiences.

The company’s vision was to engage and support their individual business owners and their customers, and their digital experiences are propelling the company forward.

Multiexperience development aims to support such digital user journeys across various devices, apps, and interfaces (wearables, web or mobile, conversational UI) using different modalities (voice, touch, gestures).  Multiexperience Development Platforms, or MXDPs, provide developers with a set of front-end and backend tools and services to build unique, consistent, and scalable experiences for their users. These tools cover the whole app lifecycle from its design, development, testing, distribution, to maintenance, management, and user data analysis.

The aforementioned direct sales company chose the industry-leading MXDP HCL Volt MX to implement its multiexperience strategy. The platform helped to centralize the organization’s development, enabling teams in different parts of the world to easily build and share cutting-edge apps, reducing project times and costs by half.

Learn more about Volt MX, and schedule a (free) demo  Read other success stories of how global organizations have transformed their businesses

Whether your business is only beginning its digital transformation journey, or you have adopted another low-code platform, here are the top reasons to switch to (or add to your technology stack) an MXDP:

  1. MXDPs offer a simplified and accelerated design process.

For instance, HCL Volt MX includes a visual design canvas with pre-wired components, templates, and sample apps. Reusable code and real-time preview help to brainstorm and design apps faster.

2. MXDPs let you build one app for any device with one source base.

There’s no need to hire hundreds of developers — experts in various platforms, operating systems and multiple programming languages. An MXDP helps your existing team to develop one unique cloud-native app across multiple channels using a single code base and deploy it to any device.

3. MXDPs cut down time to market.

Such platforms enable rapid prototyping of immersive experiences that are visible to the C-suite and other decision-makers. This shorter feedback loop and out-of-the-box functionality significantly decrease time to market. HCL Volt MX, for example, promises a built time of weeks instead of months, and an over 60 percent reduction in time to market.

4. MXDPs digitize processes and automate deployment.

In a true plug-and-play manner, multiexperience platforms automate testing, SAP back-end integrations, and DevOps — they digitize your operations. They also include a fully distributed deployment system and provide a solution to deliver apps without publishing in an app store, an essential want for internal enterprise apps.

5. MXDPs increase your operational efficiency.

Low code removes complexity from everyday tasks. It offers a simpler way to build backend processes, and it serves as a central system to incorporate and manage different complex workflows. Plus, it empowers people closest to the business create the solutions.

6. They free up your IT team to focus on the bigger picture.

Free from manual tasks of writing and rewriting code, maintenance, or solving data discrepancies and backend mistakes, your developers will be able to concentrate on enterprise-level systems and strategic initiatives. Working on those initiatives is easier when an included custom and prebuilt data analytics platform measures your success.

7. MXDPs improve security.

One of the strongest selling points of these platforms is the security and peace of mind they offer. They include out-of-the-box API management and data and identity protection capabilities. Your IT department has one platform to manage all of your apps, devices, and services, used by the entire enterprise. This minimizes risks of third-party installs and shadow IT.

8. They empower employees.

As a boost to employees’ wellbeing and productivity, MXDPs celebrate and empower citizen developers. Using simple visual assembly, even non-coders are capable of developing apps to fit their (and organizational) needs. These platforms also promote cross-team cooperation and collaboration to find and build best solutions.

9. MXDPs help you stay ahead of the curve.

Multiexperience platforms facilitate innovation and provide unique first-hand access to cutting-edge technology to drive user adoption, engagement, and retention. HCL Volt MX, for instance, provides a single platform that supports AI and machine learning in conversational apps, wearables, virtual and augmented realities experiences, and more.

Why You Need a Smart MXDP Strategy. Now. 

10. MXDPs save you money.

They lower the total cost of ownership in the long run by automating so many development steps, increasing efficiency, reducing time to market, and significantly cutting maintenance, infrastructure, and development costs. Adopting this single software suite helps an organization of any size to digitally transform and offer the latest engaging experience to their customers and employees.

11. MXDPs help to create the ultimate user experience.

An average American has access to more than ten connected devices in their home, according to Statista research. People aren’t just interacting with their phones but with the evolved apps and interfaces, such as immersive experiences and chatbots, wearables and kiosks, native mobile and progressive web apps. So, organizations have to invest into solutions that meet their users in all of those.

Leading multiexperience development platforms, like HCL Volt MX, help businesses solve this challenge of addressing the needs of their customers through numerous channels and different modalities. After all, in this rapidly evolving digital world, addressing these needs by building and maintaining apps on your own is beyond the scope of most organizations. Instead, switching to an MXDP is an obvious answer to the challenge of achieving digital transformation and creating the scalable and competitive digital experience.