Posts Tagged: ‘productivity’

The Next Big Milestone for Organizations: A Better Employee Experience

27. April 2023 Posted by Demetrios Nerris

The Next Big Milestone for Organizations: A Better Employee Experience

For years customer experience has reigned supreme in the boardroom. As organizations have learned how to leverage data to improve business outcomes, they placed a strong focus on pleasing customers. That makes sense but employees deserve great experiences too, and organizations that provide them become measurably more productive and profitable.

In fact, organizations that optimize the employee experiences outperform S&P 500 companies by 122%. It’s hard to ignore this metric. But what makes it achievable? It comes down to the tools you put at the disposal of workers so they can access, use and share content to better do their jobs and advance their careers.

The corporate intranet is at the center of it all. Set up properly, it makes for a happier, more dynamic and productive workforce. As HCL executives recently discussed in this video about creating a successful employee experience, getting it right requires investing in the right digital experience platform (DXP) — one that connects people across the organization to work, communicate, and collaborate.

The platform should make it easy for employees to find answers to their questions on topics that interest them, such as HR policies, sick leave, travel guidelines, and finding subject matter experts within the organization. A platform with the right levels of functionality can empower employees to make them feel good about their work and their contribution to the organization. It makes for motivated, gratified workers.

Four Key Ingredients
The right DXP enables the creation of a rapidly evolving, hyperconnected ecosystem that encourages participation and collaboration across the enterprise. With that in mind, the platform requires four essential capabilities:

  • Engagement — Provide meaningful personalized content that motivates employees to seek, use and share content.
  • Connectivity — Provide links that allow employees to engage with each other to share common interests and address needs.
  • Access — Enable a single point of access for all applications that employees need, and personalize access to match employee roles and duties.
  • Collaboration — Make it easy for employees to collaborate and share information so they can do their jobs better, individually and collectively.

While all four ingredients are essential, the importance of engagement cannot be overstated. Engagement goes beyond what happens to the user; it requires action by the user — press a button, click a link, read something, email content to a coworker.

That’s achievable only if the content is timely and relevant. It has meaning because it matches their personal interests, helps them complete tasks, or connects them with another employee with similar interests. Often employee experiences fall short because they don’t drive engagement.

Centralized Platform
To drive engagement, a company’s intranet must be designed properly, so architecture is key. With HCL, organizations can create a central repository for all employee self-service operations and integration with productivity tools such as Microsoft Office 365. This gives people quick access to what they need through a single point of contact.

Switching between multiple screens and websites to get content is frustrating. And, unfortunately, all too common. Consider that in the past three years, the number of applications organizations use increased by 68%. Companies have an average of 129 applications, and individual employees access a whopping 72 applications to do their jobs. If those applications aren’t easily accessible from a centralized portal, the result isn’t hard to figure out — it’s a whole lot of wasted time [Link to the other blog]

In addition to silo-busting, HCL DX has built-in intelligence for continual self-improvement. Using behavior analytics, the platform tracks and interprets user interactions to tailor the experience to everyone. So, every time the employee logs in, the experience gets better and better. The use of intelligent chatbots enables conversational interactions, further enhancing the experience.

And the better the experience, the happier the employee will be, knowing that whenever they need content, it is readily available, meaningful, and relevant.

Ready to empower, educate, and engage your employees? Learn how the HCL DX platform can help you create a more connected workforce.


Worried about adopting yet another tool? Schedule a demo of HCL DX today and see our powerful, fast, and easy-to-use employee experience platform in action.


Increasing Personal Productivity by Practicing Inbox Zero with IBM Verse

28. Juli 2015 Posted by Benedikt

Inbox Zero is a concept developed by productivity expert Merlin Mann that I’ve been practicing for quite a while now. On the one hand it’s a technique that increases personal productivity by giving you back control over your inbox, forcing you to focus and making sure you don’t miss something important while drowning in an endless flow of email. On the other hand the same principles in my experience help with gaining a more positive attitude towards email and (on the risk of sounding esoteric here) to achieve peace of mind to a certain degree. Simply put, you get rid of the bad feeling that there’s lots of stuff lingering in your inbox that might require your attention and that you’re just not aware of.

IBM Verse as a completely rebuild email experience is focused on productivity and is by design ideally suited to assist you with practicing Inbox Zero. This blog post will teach you how.

The most important principle of the Inbox Zero methodology is to “process to zero,” meaning that ideally you end every workday with an inbox that is completely empty.

In IBM Verse, this desired state will look like this:


So how do you get to zero? Do you need to reply to/work on every email that’s sitting in your inbox?

The trick is to apply processing, described by Merlin Mann as “more than checking, less than responding.” This is as powerful as it is simple. We often check email without taking any action at first. This satisfies our curiosity but doesn’t help with getting things done at all. For many, the next step would be to reply to or act on the emails. The act of processing is somewhere in between and in my experience is very effective in helping you to get things done. Processing means triaging, i.e. reading email and consciously choosing one of the following options:

  • Delete: Email with purely informational character can be deleted or archived
  • Delegate: If the task can be delegated, the email is forwarded
  • Respond: Questions that don’t involve any action can be answered directly
  • Defer: Questions that can’t be answered right away or tasks that can’t be dealt with immediately may be deferred
  • Do: If a task can be completed immediately, it should be dealt with right away

As a general rule (borrowed from David Allen’s Getting Things Done), things that will take two minutes or less should be dealt with (i.e. respond or do) immediately, everything else should be deferred.

IBM Verse is great in handling all of these options. Deleting, archiving or deferring (“Mark as Needs Action“) right from the inbox:


Delegating a task by forwarding the email and flagging it as delegated (“Mark as Waiting For“):


Switching from processing into “work mode” and having a list of emails to act on or a list of emails that you delegated is as easy as clicking on “Needs Action” or “Waiting For” right next to the inbox icon at the top:


It’s as easy as that, and it works on mobile as well. Next time you’re checking email, try to move from checking to processing. It doesn’t really take more time, but instead of only satisfying curiosity and occupying valuable resources in your brain (trying to remember what was important and what wasn’t, which emails still require action and which ones only clutter your inbox) it is a major step to a new level of productivity.