Posts Tagged: ‘Digital Experience’

What Are Kubernetes and Docker? And Why Should They Be Part of Your Digital Solution?

2. September 2020 Posted by HCL Digital Experience Team

Developers are becoming increasingly used to hearing the names Kubernetes and Docker in conjunction with one another. They’re both technologies associated with containers (packages of software that include all of the parts required to run an app, like the code and system libraries), but a common misconception is that they’re competing solutions. Developers might be familiar with “Kubernetes vs. Docker” discussions when, in fact, using Kubernetes with Docker is an excellent method of running containerized applications. But to understand what that means, we first have to look at what each platform does separately. 

What Does Docker do? 

Docker is currently the most popular container platform. In this context, containers are the solution to a classic developer dilemma: Often developers will write code that works perfectly well on their own machine, but fails when they try to implement it into the program it needs to live in. Containers are the solution to this dilemma  developers can package their code into one cohesive container image, which can then be run on any computer that also hosts a container platform.  

30% of enterprise companies use Docker, and that number is steadily rising. If a developer can benefit from containerization, chances are they’ll look to Docker for their solution. 

So, What Does Kubernetes Do, and How are They Related? 

Now that you have a grasp on what Docker does and why it’s an important tool to be aware of, the first thing that’s important to understand about the Docker/Kubernetes relationship is that the two technologies serve fundamentally different purposes. As the Container Journal nicely put it, “Kubernetes takes containerization technology  and turns it up to 11.”  

Kubernetes arrived as a solution to the next conundrum that comes with containerization: Now that the containers exist, how can they be organized? If Docker is in charge of packaging and distributing an application, Kubernetes is in charge of scaling and monitoring those apps. The tech solution combines containers that make up an application into intuitive groups for easy management and searchability. 

The Kubernetes architecture allows for development teams to remain agile and flexible in a rapidly evolving digital landscape where agility and adaptability are increasingly vital to standing out amidst your competitors.  

It is possible to use Docker without Kubernetes, although it’s not recommended for any organizations that hope to scale their apps and ensure that they’re easily available to as many interested users as possible. Conversely, is possible to use Kubernetes with another containerization solution, but as Docker has established itself as the premier app container solution, the Docker/Kubernetes combo remains the best integration on the market. 

solution that utilizes the Docker and Kubernetes pairing will save development teams hours of time, as the tech pairing allows apps to be installed in the cloud or on the premises in minutes, rather than days. 

Find out more hereJoin our webinar called “Getting Started with Containers,” or watch it on-demand.  

The post What Are Kubernetes and Docker? And Why Should They Be Part of Your Digital Solution? appeared first on HCL SW Blogs.

IBM WebSphere Portal (or IBM Digital Experience) is now HCL Digital Experience and That’s a Good Thing. It’s time to upgrade

18. August 2020 Posted by HCL Digital Experience Team

If you’re looking for the latest version of IBM Websphere Portal you’ve come to the right place. IBM Websphere Portal (IBM Digital Experience) became HCL Digital Experience back in 2019 and since then has released two major updates making HCL Digital Experience the most flexible and compatible digital experience platform on the market today. 

As HCL Digital ExperienceIBM Websphere Portal, has undergone a major transformationHCL Digital Experience built upon the legendary reliability and security of IBM Websphere Portal by adding future ready features and intuitive UI redesigns to boost productivity by up to 60% and increase your ROI by up to 661%. 

The New Features in HCL Digital Experience 

With these new revolutionary updates, HCL Digital Experience (DX) currently ranks highest worldwide amongst providers of web experience management solutions. When organizations partner with HCL DX, they can expect: 

  •  The Ability to Integrate all the Things! 

HCL DX delivers customer-centric and personalized experiences by integrating your organization’s data, services, and workflows to fully integrate your current technology stack into Digital Experience. The new Experience API interface makes it easy to manage all your API connections in an easy drag and drop way. 

  •  New Reliable and Scalable Technology 

HCL Digital Experience utilizes Docker and Kubernetes to provide rapid installation, near-zero downtime and auto-scale capabilities. The automated provisioning, load balancing, and self-healing that Kubernetes offers significantly reduce the total cost of site ownership as well. Read more on how the State of Ohio was able to utilize these new features to handle a 3000% increase in traffic. 

  •  RockSolid Security and SSO 

Intelligence-agency-grade encryption and cross-system authentication, even while at rest, is built into the core of HCL Digital Experience. Single Sign-On (SSO) ensures that team members can be securely authenticated and jump right into their secured, protected work. 

  •  New Practitioner-Friendly Tools 

HCL Digital Experience took the robust content authoring capabilities of IBM Websphere Portal and turned it up to an 11 with a new reimagined user interface that dramatically reduces the learning curve and enables content to be created in half the time. Quickly build new content that responds to the market and industry needs without having to rely on IT. As agility is an increasingly important team skill, tech that helps deploy content quickly and easily has become a necessity. 

  • Cloud Native Support and Flexible Deployment 

Modern digital experiences are easy to deliver, even with a complex backend. HCL Digital Experience can now be run natively in the cloud as well as on-premises, and now has the broadest cloud native support on the market helping your organization modernize without compromise. 

  • A New Digital Asset Management System 

HCL recently released exciting new capabilities to its platform, that helps empower users to create compelling experiences, improving the bottom line and customer satisfaction. There are new media managing, rendering and versioning capabilities, and most importantly, it’s free to all DX customers! Also, it comes fully integrated so it’s faster to get up and running and one less thing to do before you can get started making content and digital experiences. You can read all about hereYou can watch the new capabilities in action here.  

Great! So How Do I Upgrade? 

Learn more about how you can upgrade to take advantage of all these new features by signing up for a free workshop where we will work directly with you to provide a personalized upgrade plan and go over any questions you may have. 

Sign up for a customized workshop here.  

Contact a sales representative here.

 

The post IBM WebSphere Portal (or IBM Digital Experience) is now HCL Digital Experience and That’s a Good Thing. It’s time to upgrade appeared first on HCL SW Blogs.

Engaging Video Content Improves Online Healthcare for All

17. August 2020 Posted by Kirsten Kelley

Being at the forefront of the battle against Covid-19, health workers worldwide are working day and night, under extreme conditions, to treat infected patients and ensure the continuity of health services for their communities. While doing so, doctors, nurses, and health professionals face two unprecedented challenges. First, they need to stay continuously informed on accumulating trial treatment research and frequently changing clinic protocols for this little-known disease. Second, they must be able to do that while social distancing from their colleagues and working in small shifts to minimize contagion risk. Additionally, health providers find themselves at the tip of the spear in promoting the public’s understanding and education that are essential to mitigating this crisis effectively. They need to be able to  reach their audiences online and through remote communication.

Getting the Message to the Masses

In times of crisis, people seek news, data, and advice and digital experiences for healthcare become more important than ever before.  Simultaneously, their attention span is limited. For this reason, emergency information must be made available and accessible yet digestible and comprehensive.

Video as part of a digital engagement strategy helps overcome language and cultural barriers and simplify even the most complex and abstract information. Therefore, it’s ideal for educating people on any topic, from how to put a mask properly to the symptoms indicative of Covid-19. It also strikes a deeper connection and elicits stronger emotional responses, making it more memorable and effective. Studies show that viewers retain 95% of a video’s message compared to only 10% of textual information. Audiences across all generations turn to video today as their preferred method for everyday learning (68%).

Providing Impactful Information at the Right Time

Frequent communication and real-time response are crucial during a crisis. News has to get out quickly and be easily updated to correspond to changing events. Content has to be agile, easy to produce, and manageable. Using external production shops with lengthy and cumbersome approval cycles just won’t cut it. An advanced video management platform enables health providers to do precisely that, leveraging smart, accessible, and streamlined video creation and distribution tools to serve a global and diverse community in need.

Putting in place a centralized and an easy-to-navigate patient portal is essential to minimize hospital and doctor visits for routine inquiries, check-ups, and postoperative follow-ups. It also offers a single source of truth, which is always available for on-demand viewing, from any device, screen, and network, wherever you are. Curating personalized playlists and using interactive tools – like hotspots, in-video questionnaires, and interactive video paths – are just some ways to provide immersive virtual care. These engage patients, creating lean-forward, accountable, and measurable informative experiences.

Empowering Healthcare Workers with Modern Training Tools

As healthcare providers face the need to regularly share knowledge within the organization, efficiently train medical personnel, and ensure compliance, videos can prove extremely advantageous. A highly searchable VOD portal can offer nurses and doctors contextual micro-learning experiences right on their mobile devices. Live executive communications or tailored video courses can help instruct medical personnel on updated protocols. Interactive learning pathways can demonstrate new cleaning practices for clinic workers exactly when they need it.

Video also enables health providers to learn about their viewers. By analyzing video consumption and engagement patterns or evaluating answers and choices (in the case of video paths, polls, and questionnaires), video is a second-to-none source of highly useful and actionable data. Which videos are medical personnel watching? Are they watching until the end or stopping midway? What parts interest them the most? Leveraging this in-depth data lets organizations improve their training procedures, and consequently, their staff’s skills and expertise. It also allows them to monitor each staff member’s progress and verify their information retention.

Providing Consistent, Reliable and Secure Information 

Health insurers and healthcare organizations have long seen the benefits of providing personalized, secure, and engaging content to their patients and members. Adding video content that is customizable and searchable will help differentiate them from the competition by offering a unique service when patients need it more than ever.

A new normal is slowly taking shape because of the pandemic. It may require health providers to introduce more patient and staff digital communication further down the line. For now, reevaluating their educational practices and accelerating video learning is an excellent start.

To learn how HCL Digital Experience is adding industry-leading video capabilities from Kaltura to its platform, register for our webinar on October 13, 2020

The post Engaging Video Content Improves Online Healthcare for All appeared first on HCL SW Blogs.

5 Ways an Intranet Can Drive Employee Productivity and Engagement

6. August 2020 Posted by HCL Digital Experience Team

An intranet is a private, secure computer network that is only accessible internally (thus, the “in” in its prefix) to a company’s employees.  Intranets surfaced in tandem with the internet in the 1990s and exist as a secure alternative to the public internet network that could be used by anyone online. It can be an integral tool for enterprises looking to improve employee communication and engagement. Employment engagement is key to an organization’s success.

A recent Gallup study1 said that only a third of employees are truly engaged in their work — and that organizations with higher engagement levels are not only more productive, they achieve four times higher earnings per share growth. 

An intranet platform provides enterprises with useful collaboration tools that can open up dialogue among co-workers while streamlining certain processes within the organization as a whole. A good one also serves as a vital tool for sharing HR and other information, as well as providing operational and computer services within an organization.

Let’s look at five ways the intranet can boost productivity in the workplace

1. Improved Communication 

Not only can it act as a direct link between staff from all departments within a sprawling organizational flow chart, it can host blogs and forums that provide employees with a unique outlet to collaborate. An intranet network can allow employees to communicate in creative and empowering ways that might not otherwise occur, promoting a much-needed sense of community. Given the way the world has moved more toward remote work, this is more important than ever.  

Intranets can have communities and discussion boards, so that instead of employees having to sift through an unwieldy company directory to find another staff member, they can easily use the intranet to connect with them and quickly enhance the work they are doing.  

Additionally, an intranet network can distribute company updates, alerts and action items efficiently to everyone, saving time and streamlining internal communications. 

2. Centralized File Storage and Comprehensive Search 

The sheer number of files, documents and digital information an enterprise must grapple with can make managers and project leads — anyone, really — shudder in horror.  Being able to locate and access the data you need when you need it can be the difference between a job getting done and a project failing.   

With an intranet network you can store all your files in one centralized location, making data searches faster.  The intranet search engine can look up key terms and connect you to the discussion, blog or piece of information you need.  Communications can also be saved and stored, making posts and notes easy to look up and review.   

3. Faster Response Time  

If a problem arises, the collaborative nature of a company’s intranet software can unleash the shared knowledge and expertise of key players.  An issue can be immediately shared, whether it’s with IT or an emergency development in another department. Teams can then troubleshoot from all angles and stay informed of the solutions.   

By acting as an information conduit for an organization, the intranet can quickly assemble the collective brainpower of the organization to identify and quickly solve an issue that could otherwise can take much longer to properly assess and address.   

4. A Forum for Creativity, and an Information Hub   

By giving some ownership of the space to employees and empowering them to utilize it, an intranet can strengthen the creative bonds between people and teams and ultimately improve the collective performance of the company.  The intranet can host a range of staff-led endeavors, ranging from discussion forums on industry-specific topics to informal spaces for brainstorming the next staff retreat. It can also be a hub of information, where relevant articles, podcasts and videos can be shared and debated.   

If employees feel plugged in and connected not just to the specific work they do but to a larger web of people and information, they will be happier and more productive in their job.  There are endless ways of sparking this type of engaged community on an intranet.   

5. A Convenient Space for Company Policies and Procedures  

We’ve all gotten the massively daunting PDF of the staff handbook filled with processes that are probably outdated by years.  It sits somewhere collecting dust, a sad reminder of a tree groove that is no more.   

An intranet network can be the digital repository that weaves together the procedures and policies of a company and can be easily accessed and updated as needed.  It can also be the centralized place where employees can access the HR benefits hub, and grab the forms they need, for things such as leave, expensesor travel.   

While your company intranet might not get its moment on center stage in a roomful of mass appreciation, it is often the backbone to a functional and successful organization. If it’s set up well, and actively used, it becomes almost an invisible part of a functional workday. And if it drives the engagement and productivity your teams and employees need, it helps you reach better business outcomes faster.  

For more information on how HCL’s Digital Experience can boost staff engagement and productivity click here.   

1Gallup Study, “Employee Engagement on the Rise in the US,” August 26, 2018.  

The post 5 Ways an Intranet Can Drive Employee Productivity and Engagement appeared first on HCL SW Blogs.

HOT DAM! What’s Next? A Q&A with David Strachan, Director of Engineering

4. August 2020 Posted by David Strachan

To digitize business critical experiences, you need not only flexibility, security and power, but also the ability for your business users to create engaging content. HCL recently released exciting new capabilities to its platform, that helps empower users to create compelling experiences, improving the bottom line and customer satisfaction. We interviewed the person behind the constant development, iteration, and improvements to HCL Digital Experience to get the inside scoop on the latest updates in the latest release, as well as a window into what is coming soon. In June, we released a reinvented Content Composer and a new (free) Digital Asset Management (DAM) capability. You can learn about all of that by watching this video:

 

We talked to David to find out what’s been added since.

Q: What do new rendering and versioning capabilities mean for content creators? 

A: When an image is added, the tool now auto-generates multiple renderings suitable for each of the universal screen sizes and device dimensions of desktops, tablets, and smart phones — saving time and improving accuracy. Also, the version history of each image is now preserved, letting you revert back to previous versions as needed. These capabilities were added to the DAM in our July release and there’s more to come in the August and September releases too, including the addition of versioning support in Content Composer.   

Q: How is media (images and video) now managed in the DAM?  

A: Media is stored in collections (which act as folders), and these collections can be nested. Collections have assigned role-based access and permissions so access to the media can be controlled on a collectionbycollection basis. Media is usually published via content, so the workflow is handled at the content level. DX content management leverages the renditions so your content will look great on all devices. 

Q: Is it easier to search and find assets in the DAM? Is metadata stored? 

A: Yes. You can search by title, date and metadata. Basic metadata is automatically added, but you can and should add additional, more robust and descriptive metadata to boost SEO, as well as store rights information, photographer or videographer credits, and make finding assets even easier.  

Q: How is this native DAM better than others out there?  

A: Well, for one thing — it’s free to all DX customers! Also, it comes fully integrated so it’s faster to get up and running and one less thing to do before you can get started making content and digital experiences.  

Q: What changes are coming in the next few months?  

A: We’ve got a packed agenda for the coming months, when it comes to DAM and content management features. We’re going to see more features like custom renditions, image editing features and most excitingly a partnership with a video streaming platform so you can publish streaming videos directly from the DAM. For content management, we’re going to be extending Content Composer to cover more of the core WCM capability, such as site areas, presentation templates, components, and more. 

Q: Can I test drive Digital Experience, the new DAM or upcoming features?  

A: Yes! We invite current customers and those with curiosity to join us at regular release review sessions to keep up to date with our latest features. If you’d like to give it a try for yourself, your sales rep can help organize that. Contact one here You can also register to join us at an upcoming webinarand you can also watch lots of great videos here.

When we talked to David, he emphasized that his team is constantly updating the DAM with big improvements as well as little usability fixes — and while some changes or fixes are small, many small changes add up to big advantages.

Stay tuned and make sure you are on the latest version of HCL Digital Experience.  

The post HOT DAM! What’s Next? A Q&A with David Strachan, Director of Engineering appeared first on HCL SW Blogs.

HCL Digital Solutions Academy

3. Juni 2020 Posted by Luis Guirigay

We are thrilled to announce an ambitious new program called the HCL Digital Solutions Academy that seeks to empower our community of partners, developers, admins, customers and other key stakeholders to learn and understand everything our products are capable of. How to stay current about each new release, make the most of new capabilities, learn best practices, understand how they can power new opportunities and solve challenges, and, ultimately, transform business.

We will be creating and sharing content in a regular cadence — through webinars, demos, articles, social media, events, and email — under the umbrella of the HCL Digital Solutions Academy. Our software helps people get real work done. We help people solve challenges, fix disparate systems, automate the everyday, and realize the “power of the possible.” At HCL we truly extend our relationship beyond the contract, and help people achieve the business outcomes they are looking to us to help them do.  

We are building out a rich roster of content created and delivered by multiple teams within HCL — development, support, product management, technical advisors, etc. — but we don’t want to stop there. We want to invite you, HCL Masters, Business Partners, and customers to help us develop this program and grow our content catalog. Please send us a note with feedback or ideas for content you would like to see or help deliver as part of the HCL Digital Solutions AcademyThe content we will be sharing with you includes webinars, workshops (hands-on labs), technical videos (10-15 minutes each), podcasts, and learning journeys. 

And before you ask, the answer is yes! We want to bring back technical certification! Certification is very close to my heart, just like it is for many of you. In fact, I strongly believe that being a certified developer and administrator in our HCL Digital Solutions portfolio was key and opened many doors for me, first when I was a customer and then when I became a consultant and Business Partner. Our plan will allow us to eventually bring certification and badges, but we first need to close the gap with content. The more content we produce the easier it will be to create learning journeys and certification roadmaps.  

Digital Solutions Academy is an international, multilingual program and we will be rolling it out across the globe — sessions are in English unless noted otherwise. Here are the first set of upcoming events and experiences — organized by region and date — that you need to sign up for right now. We are excited to have you join us.  

GLOBAL   

  • Sametime 11.0 FP2 and Meetings 11.5 – Features and Deployment. August 26. Register here. 
  • Round Table 3: Domino Volt Deployment Topologies. August 27. Register here. 
  • HCL DXConnect: Getting Started With DX Containers. September 10. Register here.
  • HCL Traveler for MS Outlook – Session 2. September 10. Register here.
  • ElasticSearch Integration with Connections – Session 2. September 24. Register here.
  • HCL Notes Installation and Troubleshooting. October 7. Register here.
  • On-Demand Video and How It Can Be the Key to Improving Digital Experiences. October 13. Register here. 
  • Overview of HCL DX – Script Application – Session 2. October 15Register here. 
  • HCL Sametime: Exclusive Global Launch and Unveiling. November 10. Register here.

 ASIA PACIFIC 

  • HCL Traveler for MS Outlook – Session 1. September 9. Register here.  
  • ElasticSearch Integration with Connections – Session 1. September 23. Register here.
  • HCL Notes Installation and Troubleshooting – Session 1. October 6. Register here.
  • Overview of HCL DX – Script Application – Session 1. October 14. Register here. 
  • Sametime: A Closer Look into Chat and Brand-New v11.5 Meetings. November 17. Register here.
  • HCL Sametime v11.5 Meetings Deployment Workshop. Dec 3. Register here.

EUROPE

  • HCL Digital Experience 9.5 – Jetzt noch Einfacher. Schneller. Cloud-Nativ (German). September 3. Register here 
  • HCL Domino Volt – Hands-on workshop for EMEA Customers. September 24Register here. 

 CHINA
(All of these are in Chinese. Please scan this QR code to register.)

 

  • #Friday Talk: Domino V11 on Docker. August 28.
  • #Friday Talk: Unmissable Domino V11 mail new features 不容错过的Domino V11 邮件新功能. September 4.
  • #Friday Talk: Connections Update. September 11.
  • #Friday Talk: Make Domino administration easier 让Domino管理更轻松. September 18.
  • #Friday Talk: Verse: Features and Customization. September 25.

JAPAN

 LATIN AMERICA

  • User Group for Customers and Partners Using HCL Digital Solutions Products (Portuguese). September 16. Register here.
  • Overview new version of Sametime (Portuguese). November 18. Register here.
  • HCL Sametime v11.5 Meetings Deployment Workshop. December 3. Register here.

 

PAST EVENTS

GLOBAL

  • New Features Not to Be Missed in Domino v10 and v11. June 11. Register here. 
  • Adapting to Disruption and the New Normal through Collaboration Tools. June 17. Register here.
  • Digital Experience Summer Launch Highlights (for sellers and Business Partners). June 23. Email for an invite.
  • Domino on Docker: Installation and Configuration. June 25. Register here.   
  • Digital Experience 9.5. Now Easier. Faster. Cloud Native. June 25. Register here. 
  • Domino Agents and Troubleshooting – Session 2. July 9. Register here.
  • HCL Verse Enablement for Business Partners. July 14. Register here. 
  • Round table 1: The Art of the Possible with HCL Domino Volt. July 16. Register here.
  • HCL Verse 2.0 Launch. July 17. Register here. 
  • What’s new in Connections 6.5 CR1 – Session 2. July 23. Register here.
  • Domino Volt New Release: Training for BPs. July 23Register here. 
  • Domino Volt: The New Release and What It Means for You. July 30. Register here.
  • Domino Directory Sync (DirSync) and Troubleshooting – Session 2. August 6. Register here
  • Best Practices for Upgrading to Domino v11. August 11. Register here.
  • Round table 2: Domino Volt Application Integration Strategies. August 12. Register here.
  • Getting Projects Done on Time with Connections and Kudos Activities Plus. August 18. Register here
  • HCL Sametime Integration with Verse – Session 2. August 20. Register here. 
  • Announcing HCL Sametime Pre-Release 11.5 – Return of Video Meetings. August 21. Register here 

ASIA PACIFIC

  • Domino Volt Event for Business Partners (Korean). June 3. Email for an invite. 
  • New Features Not to Be Missed in Domino v10 and v11. June 10. Register here 
  • Domino v10 and v11: Exciting New Features for Users, Admins, and DevelopersJune 11. Register here. 
  • What is Digital Experience? June 18. Register here.
  • Domino on Docker: Installation and Configuration. June 24. Register here.
  • Introduction to Domino Volt. June 25.  Register here.  
  • Domino Agents and Troubleshooting – Session 1. July 8. Register here.
  • HCL DX. 9.5 APAC Launch –  Now Easier. Faster. Cloud Native. July 9. Register here.
  • Connections: Boost Productivity and Foster Innovation with an Integrated Collaboration Solution. July 16. Register here.
  • What’s new in Connections 6.5 CR1 – Session 1. July 22. Register here.
  • How to Build Domino Volt Apps Lightning Fast. July 23.  Register here. 
  • DX Ops: HCL DX in the Modern Age. July 30. Register here.
  • Domino Directory Sync (DirSync) and Troubleshooting – Session 1. August 5. Register here
  • HCL Domino v11 + Docker = Making Admin Life Easy. August 11. Register here.
  • HCL Verse – Business Email that understands how you work. August 13. Register here.
  • HCL Sametime Integration with Verse – Session 1. August 19. Register here.

EUROPE

  • DX Connect Europe Virtual Conference. June 4Register here. 
  • Sametime: The New Experience (Czech). June 9. Email for an invite
  • Domino Volt: Hands-on Workshop for DNUG (German). June 9. Email for an invite. 
  • HCL Domino Volt in France! La Réponse Digitale Low-Code aux Besoins Métiers de Votre Organisation! (French). June 16. Register here. 
  • Mit Spannung Erwartet: HCL Domino Volt Ist Da (German). June 18. Email for an invite. 
  • Domino Volt: Hands-on Workshop for HANNE (German). June 23. Email for an invite.
  • HCL Digital Experience Next – Plus simple. Plus rapide. Cloud Native. (French). July 3. Register here.
  • Domino Volt Workshop for Business Partners. July 21. Register here.
  • Domino Volt Workshop (Italian).  July 27. Register here.
  • Domino Volt Workshop (French). July 27. Register here.
  • Domino Volt Workshop. July 28. Register here.
  • Domino Volt Workshop (German). July 28. Register here.
  • Domino Volt Workshop (Czech). July 30. Register here.

CHINA
(All of these are in Chinese. Please scan this QR code to register).

  • Domino Volt Development Workshop. June 12. Email for an invite 
  • What’s New in Domino v11. June 19. Email for an invite. Email for an invite
  • Verse: Features and Customization. June 26. Email for an invite 
  • Domino Volt Development Workshop. July 3. Email for an invite.
  • #Friday Talk: Domino Volt Development Workshop HCL Domino Volt技术交流. July 10.
  • DX 9.5 New Features and Demo. July 17. Email for an invite
  • Domino v11 on Docker. July 24. Email for an invite.
  • GCG HCL Domino Volt Launch HCL Domino Volt发布. July 30.
  • #Friday Talk: What’s New in Domino v11 HCL Domino V11新功能推荐. July 31.
  • Domino Volt Development Workshop. July 31. Email for an invite 
  • Connections Update. August 7. Email for an invite.
  • #Friday Talk: Sametime use case workshop Sametime场景研讨会. August 7.
  • #Friday Talk: Traveler 11 New Features Traveler 11的新功能介绍. August 21.

KOREA

  • New messaging features not to be missed in Domino v10 & v11 (Korean). July 29Register here.

JAPAN

  • Domino Volt Overview, Sample Apps and Architecture (Japanese) May 22. Replay.
  • How to use and develop Domino applications with Nomad (Japanese) June 19. Register here.
  • テクてくLotus技術者夜会 – Sametime, Verse, Notes/Domino overview (Japanese). July 17. Register here. 
  • DX 9.5 New Features and Demo. July 28Register here. 

LATIN AMERICA

  • Domino Volt Overview for Customers and Business Partners (Spanish). June 9. Register here. 
  • How to Install, Configure, and Use Verse (Portuguese). June 10. Register here  
  • How to Install, Configure, and Use Verse (Spanish). June 12. Register here 
  • How to use Domino on Docker (Portuguese). June 24. Register here
  • How to use Domino on Docker (Spanish). June 26. Register here 
  • Connections Social Side Bar, Social Mail, and Activities Plus (Portuguese). July 8. Register here. 
  • Domino Agents and Troubleshooting. July 9. Register here.
  • HCL DX 9.5 & the new HCL DAM (Portuguese). July 22. Register here. 
  • HCL Domino Volt – Hands-on Workshop (Spanish). July 23. Register here.
  • How to Use Domino Applications with Nomad (Spanish). July 28. Register here.
  • HCL Domino Volt – Hands-on Workshop (Portuguese). July 29. Register here.
  • How to Use Domino Applications with Nomad (Portuguese). August 4. Register here.     

 

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HCL Digital Experience: Rising Above and Exceeding Expectations

1. Mai 2020 Posted by Brian Chaput

They say that imitation is the sincerest form of flattery. And we know that when you’re one of the best, competitors want to take you down. HCL Digital Experience was born from proven, trusted technology from IBM (with IBM Digital Experience, IBM WebSphere Portal, and IBM Web Content Manager), and an important question after it was acquired by HCL became: What will HCL do with it?  We are proud to say that we have made incredible strides with our product and continue to focus on helping our customers digitize their critical business processes, much to the dismay of competitors everywhere. In fact, in IDC’s recent market note, they were extremely positive on what we had accomplished in a few short months since moving to HCL, citing our “capability to innovate and modernize” this leading platform.

As there are some misconceptions being perpetuated in the market, I want to share with you some of the things we are doing to continue to rise above and exceed expectations. HCL Digital Experience proves itself through the successes of our customers, not through false claims or promises we can’t keep.

 

Modern web languages and OpenAPIs for liberated experience delivery

Developers, take notice!  You can deliver cutting-edge experiences to any and all digital touch points, leveraging the latest front-end frameworks (ie: Vue, React, Angular) and the new self-describing OpenAPI set of REST services.  This has our competitors worried as we are empowering developers to access headless services to continue to integrate to critical business processes and applications securely, using their tools and front-end frameworks of choice.

Unsurpassed standardization and flexibility

I am particularly proud of our production Docker & Kubernetes support on RedHat OpenShift, Amazon EKS, Microsoft Azure as well as others and the benefits that it provides to our customers.  This means that initial install and subsequent updates of HCL DX software take minutes, not hours or days; and provides unmatched flexibility and portability, so you can select the deployment model, on premises, private cloud or hosted on the platform of your choice.  Unlike some of the other solutions in the market, HCL DX is proven, secure, and provides rock-solid reliability — which is necessary all the time, but never more important than in these unprecedented times.

 

Re-imagined content tools to help accelerate time-to-market

Cloud-native new digital asset management capabilities, a re-imagined Practitioner Studio experience, a new persona-driven Content Composer and a beautiful set of out-of-box templates help business users create, manage and publish memorable experiences more effectively.  Plus, with integrations to other leading HCL products mentioned above, we provide a complete solution to help your team’s productivity soar and help deliver essential content to all audiences that need it.

 

Reduced TCO and Improved ROI – all in one!

With market uncertainty, having a platform that is not only performant and rock solid, but cost-effective, is key.  HCL Digital Experience’s Kubernetes orchestration for automated provisioning, load balancing, auto-scaling, self-healing (and more) helps dramatically reduce TCO. Plus HCL Digital Experience now integrates with other powerful HCL products — Commerce, Unica, and Connections — adding capabilities and strengths to your solutions. By leveraging a platform that helps you seamlessly blend your content, data, applications, and core processes into a meaningful unified experience personalized by role and identity helps drive significant returns on your investment.  In a recent IDC study, they found that HCL Digital Experience customers saw an average 661% ROI!

 

And we are JUST getting started!

And for those companies that may wonder if we are continuing to invest in this space, I can enthusiastically say, YES!  We continue to grow our worldwide team of developers (which has almost doubled in 9 months) and invest significantly in releasing new capabilities to the market every few weeks.  Check out the latest blogs for our March and April updates to learn more.  We also work closely with our customers and partners to include their feedback and suggestions to directly affect the prioritization of new capabilities that will be added — going as far as to invite them to our monthly sprint calls with the development team.  We are invested in our customer success — and proving it.

 

For more information, visit our website, and checkout a short webinar about the mission-critical solution HCL Digital Experience helped deliver at the State of Ohio.

To stay up-to-date on the latest news, subscribe to our newsletter.

 

 

Trusted for Business Critical Digital Experiences

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April Update: What’s New in HCL Digital Experience

13. April 2020 Posted by David Strachan

April is upon us and with that another round of feature releases for HCL Digital Experience. We are now releasing new and exciting features every month, so keep an eye out for more announcements like these. This release is packed with updates to improve development flexibility, content creation, and integrations. Check out the five new features and enhancements below, and be sure to let us know what you think. 

1. We have expanded the WCM APIs available to cover additional scenarios that our customers will find valuable. The additional APIs enable developers to restore content versions, apply content templates, modify content template settings, and to export and modify links to Digital Asset Management (DAM) resources.

2. We are excited to launch the first preview of our brand-new DAM. This is a major new feature for managing web-ready images, videos, and documents — from within HCL DX. In this preview release you can upload and organize assets and use them in content items. All of the capabilities in the DAM are also available in our Experience API. Every month, we’ll be building on this with new features.

3. We are just as excited to launch the first preview of our new Content Composer. This is a completely reimagined user interface for our web content-management capability, designed to make using DX much easier. In this initial preview, we are focused on enhancing management operations for content and templates, covering the most commonly used element types. As with the DAM, we will also be building on this with new features every month.

4. Both DAM and Content Composer are built on our new API layer, Experience API. All of the features in their user interfaces are available in Experience API, as are the WCM APIs we added in this release. We are moving to an API-first approach, meaning that the product’s capabilities are defined by the API. This makes it much easier for customers to programmatically access HCL DX capabilities. Transparent programmatic access means no more internal APIs or hidden extension points.

5. We have also made a number of updates to our Kubernetes Operator, both to fix issues identified in previous releases, but also to add automation to deploy DAM, Content Composer and Experience API. As the product evolves towards a more cloudnative future, a fully featured operator ensures ease of management for our customers.  

We are fully committed to the future development of HCL Digital Experience and we hope these monthly updates speak to that. We will continue to build on them in monthly releases going forwards. Check out the new step-by-stop guide to downloading DX products. 
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0077878 

Be sure to send me your feedback to me at davidst@hcl.com. We want to ensure your ideas, comments, and frustrations are fully heard, so we can continue to add the most relevant features and capabilities that matter most to you, our customers. 

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HCL Digital Experience and the future of WebSphere Application Server

8. April 2020 Posted by David Strachan

What we are doing with WAS?

HCL is bringing renewed energy to Digital Experience, as we add new capabilities and move to a much more aggressive release schedule. Customers often ask what we are going to do with IBM® WebSphere® Application Server (WAS) and the purpose of this post is to explain what we intend to do.

Customers around the world have entrusted HCL Digital Experience with their business critical workloads for 20 years. WAS clustering provides a rock-solid foundation for that, and as a result unplanned outages are very rare and performance is consistently excellent. We are not going to treat that lightly or recklessly.

What is rock solid, but flexible?

That said, our customers are also asking us for a less monolithic approach to HCL Digital Experience (DX). Many of them are investing in Kubernetes as the runtime environment of the next decade. We are responding to that demand with the support for Kubernetes that we released in HCL DX v9.5 and enhanced subsequently.  HCL’s strategy is to provide a gradual approach, in order to minimize disruption for our customers, while enabling new runtime architectures as quickly as possible.

When we released HCL Digital Experience 9.5 in September 2019, we announced that it would be supported for at least another five years. This means customers can continue to run their WAS clustered environments during this time, and we will continue to enhance it.  In this release, we added a supported option to run the product in a Kubernetes environment, such as Red Hat’s OpenShift or Amazon EKS. More Kubernetes platforms will follow, driven by customer demand. Existing applications will run on this platform, and most customers should be able simply to redeploy their applications using the staging-to-production workflow.  Existing portlets and themes will also still run in Kubernetes deployments of HCL DX 9.5.

In parallel, our future direction is clearly towards the Kubernetes architecture. We are creating new services, such as our Digital Asset Manager, Content Composer or Experience API, all of which are based on technologies other than WAS. These new services provide exciting new capabilities for our customers, which we hope will make it easier for our customers to justify moving to our Kubernetes architecture.

For clarity, we will not have a singular migration event in which we re-platform HCL Digital Experience to another application server, because that would introduce risk and uncertainty to our customers. We are focusing on adding new features that add value to our customers, and ensuring that existing customers can adopt those.

We hope this statement of direction is clear and helpful. We would love to hear from you if you have comments or questions about this. We would also love to discuss how you can get the most out of your HCL Digital Experience  deployment and help ensure your are on an up to date version. Please get in touch with your HCL representative to discuss this further, or you can reach out to Kirsten.Kelley@hcl.com if you need additional information.

 

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March Update: What’s New in HCL Digital Experience

10. März 2020 Posted by Brian Chaput

We are committed to rolling out new features for HCL’s Digital Experience (HCL DX) platform in a cycle of continuous delivery. This means that every month and quarter there will be product updates that address requests from customers, technology optimizations, and general improvements that help you deliver incremental value in your digital experiences. We are making huge investments in our platform, and we are making sure your investments are protected. This March, take a look at the pot of gold at the end of the rainbow – here are some of the latest updates we’re planning on rolling out this month (or sooner!).

 

Hot DAM! HCL DX now includes digital asset management  

Eliminate the headache of duplication and searching across separate repositories for digital assets with the new HCL Digital Asset Management (HCL DAM) — a lightweight digital media library — available for no additional charge for HCL DX customers.  Upload, find, tag, optimize, and publish your assets efficiently, all within HCL Digital Experience, and assure proper rendering/optimization automatically across all digital touchpoints.   Take the experiences you provide to the next level by delivering video at production scale with packaged integration with Kaltura, a market leading video platform, for video transcoding and streaming.             

                       

Be nimble, be quick  

More open and accessible APIs provide developers the ability to reuse services in any application, on any touchpoint, using any front end they choose. This provides greater agility in blending complex content, data, and systems — dramatically improving the ability to deliver modern digital experiences faster and more reliably.  

 

OpenShift? Check!  Amazon EKS? Check!   

Now, you can run HCL Digital experience in any native Kubernetes environment, offering ultimate flexibility; choose the platform and deployment that makes the best sense for your business — whether that’s on-prem or in the cloud. We offer support for all market-leading cloud solutions (such as OpenShift and Amazon EKS), so you can install updates anywhere, in minutes, using Docker and Kubernetes. This gives your organization the ability to run HCL DX as a combination of the best technologies to deliver unique, customizable experiences with significantly fewer resources.   

 

Maintenancefree? Yes, please!  

Cloud deployment removes the need to maintain software or infrastructure, with benefits in gaining scalabilty and reliability.  Automated provisioning, auto-scaling, and self-healing via Kubernetes support dramatically reduces total cost of ownership (TCO). 

We are excited to be on the move with our continuous delivery, giving you a steady flow of new benefits and helping you be as successful as possible with using HCL Digital Solutions. As always, give us your feedback and input by attending one of our HCL DX Connects, or by sending us an email. And, of course, follow us on Twitter 

  

 

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What’s the real cost of better digital experiences today?

5. Februar 2020 Posted by Kirsten Kelley

Ever wish you could go back to a simpler time? People who had businesses back before the internet were interested in providing a great customer experience, but it was all pretty straightforward. The customer had only a few touch points with the business — face to face, phone or mail – and the successful businesses put their organization’s best foot forward to create a great impression.

The cost to create multi-channel digital experiences

Now, it’s tricky. If you do business online, you need to worry about the full range of your visitors’ digital customer experiences.  Every digital touch point – you need to be awesome! This includes all web and mobile interactions, but also kiosks, IoT devices, wearables as well as the many other points of communication still in development.

And tricky can also mean costly. With so many channels it becomes harder and harder to create memorable, consistent impressions on each one. Supporting personalized content on so many channels can often sap internal resources. And if you don’t get it right everywhere, users may find themselves looking elsewhere.

What if you could create, manage and deliver engaging and personalized multi-channel experiences with a single digital experience platform? And what if that digital experience platform could not only integrate your efforts to provide customer-centric experiences, but also set your organization on the road to greater productivity?  Well, we have some facts to help illustrate the potential upside!

The research results from IDC

The International Data Corporation (IDC), a premier global provider of market intelligence, advisory services, and events for the information technology markets, interviewed organizations that use the HCL Digital Experience platform to create and manage their digital experiences. “Study participants told IDC that they have realized significant business benefits from their use of HCL DX, especially in increased revenue and employee productivity. The ability to deliver more engaging, relevant content, tailored to personas and channels, has been key to their success.”

HCL customers say that HCL Digital Experience solutions help them:

  • Generate more revenue, by providing customers and partners personalized real-time information about products, services, and prices
  • Enable faster and easier development of public-facing websites, intranets/portals, extranets, and other engaging content experiences
  • Drive higher employee productivity for those who create, deliver, and use digital experiences in marketing, creative services, application development, IT operations, sales, customer support, and other areas

“We are able to deliver a more personalized experience with HCL DX…This means better customer service, and everyone is happier. And that means as much as 10% more revenue.”

 

Consider some of the benefits that users have reported using the HCL Digital Experience platform:

  • 661% five-year ROI
  • 33% improvement in customer satisfaction
  • $41.7 million in new revenue

And if you’re concerned about upfront costs, consider this statistic: HCL Digital Experience customers reported that it took them only 16 months, on average, after investing in the platform to break even.

So it may not be the 90’s anymore, but with the right tools it can still be simple –- and cost-effective — for your organization to provide great customer experiences.

View the Infographic

 

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Continuous delivery with HCL Digital Experience drives steady stream of new benefits to customers

9. Januar 2020 Posted by David Strachan

Rapid deployment for faster results

When we released HCL Digital Experience 9.5 in September 2019, one of the most important features was support for a fully containerized deployment. This provides our customers with more flexibility, and allows HCL to explore new deployment and delivery models for the product.  Updating images is much easier than applying maintenance, or updating a release, to a traditional deployment.

To that end, we are going to switch up the pace for the HCL Digital Experience Docker images that we ship. Our new cadence will be to ship an update every two sprints — that’s approximately every four weeks.  We are modernizing our development methods to keep on track with market demands and help our customers deliver more capabilities to their audiences faster.

For our customers: We can ship new features earlier and in more manageable chunks. Through participation in our development process, it also means customers will be able to see the results of their feedback more quickly. Customers have told us they want to drive new capabilities —and we are happy to oblige.

For HCL: Monthly deliveries reinforce our agile processes (see this post) and force us to automate things we’d otherwise just live with. This will help us drive up quality even higher. Monthly deliveries help teams focus on getting things done — as the saying goes, 100% of four features is worth a lot more than 80% of five features. Also, we’ll learn more from customer feedback, earlier, than if we delivered less frequently.

 

Not ready for containers?

For customers who use the traditional WebSphere Application Server architecture, we will continue to ship “cumulative fixes” (CFs) approximately twice per year. Since 2014, these CFs have provided a stream of backwards compatible updates.  This has reduced the effort and risk involved in updating for new fixes and features (v9.5 was CF17 in this series). For this architecture, we’ll continue this model for the foreseeable future.

 

Be in the know

We appreciate that monthly deliveries may be hard to keep up with, given all the other demands on your time. As part of our agile approach, we’ll use a 30-/90-/180-day backlog, updated monthly, to communicate our plans with customers and other stakeholders. If you’re interested in this information, or in participating in our development processes as a design partner, please get in touch with me (email david.strachan@hcl.com). New releases will be featured in the regular DX newsletter, and our HCL DX Blogs.

 

What’s next?

You may now be asking yourself, what’s next?  Based on feedback from our customers during user groups, customer councils, and events, we have put together a solid lineup of new capabilities that will drop early this year. We’ll see an expansion of the range of Kubernetes platforms that we support, a new media library capability, a new user interface for common content-management tasks and other exciting features in the coming months.

We hope you agree that this is a change that will yield substantial benefits for our customers, who will see new features sooner, and updates faster, than they did before. We are excited to be doing this with you.

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HCL DX: This Digital Experience Platform Is the Gift that Keeps Giving

19. Dezember 2019 Posted by Kirsten Kelley

Looking back at the year so far, I am thankful for all we have accomplished and excited for what is to come in 2020. Our platform has progressed so much in the few short months since we transitioned to HCL, and the genuine enthusiasm and energy around the platform is palpable.

The end of the year is an excellent time for reflection, so let’s take a look at what we have checked off our list, including the release of HCL DX 9.5 (our first new release in almost two years!), and consider some of the future gifts that are coming soon.

 

Innovative capabilities providing benefits now:

  • Unsurpassed platform standardization & flexibility:  Production Docker and Kubernetes support means initial install and subsequent updates of HCL DX software take minutes, not hours or days.  It provides unmatched flexibility and portability, so you can select the deployment model and platform of your choice.
  • Liberated experience delivery for front-end developers:  Developers can deliver cutting-edge experiences to any and all digital touchpoints, leveraging the latest front-end frameworks and the new self-describing OpenAPI set of REST services. Greater consistency across touchpoints lead to more revenue opportunities.
  • Accelerated time to market with a re-imagined UI:  A new practitioner experience, a beautiful set of out-of-box templates, as well as the forthcoming native digital asset management capability, help empower business users to create, manage and publish memorable experiences more effectively — ultimately delivering the experience customers demand in a timelier manner.
  • Deployment options to dramatically reduce Total Cost of OwnershipKubernetes orchestration for automated provisioning, load balancing, auto-scaling, self-healing (and more) dramatically reduces TCO.

Compelling advancements coming soon:

  • Media Library: This lightweight Digital Asset Management solution helps deliver engaging, consistently branded experiences across digital channels by centrally managing and enabling rich media assets (videos, images and documents).  Business users can optimize videos and images  without using complex tools or specialized resources.  CDN integration enables fast delivery of experiences to audiences to never miss an engagement opportunity.
  • Content UI: Content owners can look forward to a new, modernized content authoring & modeling experience that is integrated into practitioner studio.  This will allow users to reuse legacy content repositories (and versions) with a modern UX at the intersection of content & workflow – allowing business users to create content delivered anywhere using any framework.
  • Bulk Translation: This capability will help export content for translation and import translated content quickly, significantly accelerating delivery of content in multiple languages to improve engagement world wide.

 

More ways to engage with your favorite DX platform:

  • New customer videos, instructional videos, and more: Check out our new DX YouTube Playlist – here you will see some customer testimonial videos to hear how folks like you are running their business using HCL DX.  You can also see the DX Leaders video series on a variety of topics related to challenges and strategies when implementing digital transformation.  And coming in January, we will add our highly anticipated “Did-You-Know” series — with short instructional videos on how to deploy new capabilities with your HCL DX platform.
  • HCL DX Newsletter: We will publish this newsletter six times per year, where you can find the latest information about product announcements, upcoming webcasts and events, analyst papers and more. If you have not already done so, sign up for the newsletter today.
  • Connect with other HCL DX Aficionados and expand your network at our DX TechConnects: This is a series of 1-day events around the world where you can connect with HCL DX leaders, as well as other HCL DX customers to discuss product priorities, as well as implementation strategies.  In the first half of 2020, we plan to have these events in the following cities: NA:  Los Angeles, Atlanta, Dallas, Chicago, Toronto.  Europe: Amsterdam, Madrid, Rome. AP: Australia and more to come. Please reach out to Kirsten Kelley if you would like to receive an invitation.

 

Enjoy the gifts that the holiday season (and our HCL DX platform) provides – we look forward to working together to create more exceptional experiences in 2020.

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Sometimes life moves pretty fast…. Can you keep up?

23. September 2019 Posted by Jason Cornell

Keeping up with technology to today is no easy feat.  Your refrigerator can see when you are low on milk, place the order, and schedule a delivery time.  Your car can drive you to wherever you need to go, and (even better) parallel park for you.  And your watch can remind you to drink more water and get up and move around. 

Technology for creating digital experiences is no different: It moves fast, too. The latest front-end JavaScript frameworks (Angular, React, Vue, Bootstrap, among others) continue to evolve, each claiming to do things faster, better, and easier.  In order to deliver compelling experiences on any platform efficiently, modern digital experience platforms must take advantage of a common framework of communication and development to allow you to pick the best tools based on a specific need. 

HCL DX 9.5 provides a new OpenAPI-compliant set of REST services, which allows developers to deliver personalized, rich experiences on any digital touch point leveraging any front-end framework they choose.  This means developers productivity can soar, as they can now use OpenAPI to discover and explore different API functions and GraphOL to minimize the number of REST service calls required and reduce network traffic by minimizing data payloads. Front-end developers need a great experience too! 

With DX 9.5, the delivery of consistent, branded experiences across all digital touch points using any front-end framework has become that much easier Now you can not only keep up with your customers expectations, you can exceed them with HCL DX 9.5!

To learn more about HCL DX 9.5, check out our website on September 30th, 2019!

 

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Back to School! Ready to learn how HCL DX 9.5 can help you earn an A+?

23. September 2019 Posted by Kirsten Kelley

Fall is here.  The kids are back in school.  The cycle of learning continues.  Why should they have all the fun?  Take the opportunity to get some great education on your favorite digital experience platform – HCL Digital Experience!  The latest version of the product (HCL DX 9.5) will be generally available on September 30th, and we have two fantastic learning events planned to help you take advantage of the new capabilities in the platform!

HCL DX Inspire is a 2-day event where HCL DX Product Management and Development, as well as our amazing Business Partners and Customers can come together and share their expertise!  At this event you will hear about the latest product capabilities in HCL DX 9.5, some of the business benefits you can derive from the solution, as well as hear about (and influence) the future product road map, development themes, implementation strategies and more.  Some of the key topic areas include:

  • Discovering modern DX development strategies and technologies
  • Containerization for DX – consider the benefits
  • Hands-on / Show & Tell sessions
  • Deployment considerations and integrations
  • Client success stories and results

You will have an opportunity to meet with fellow DX experts and thought leaders, as well as access HCL DX technical and product leaders.  And one of the best parts of this education – unlike a college education you won’t be paying for it forever!  This event is complimentary – just get yourself to one of the following locations this fall:

Raleigh, NC – October 9-10, 2019 Milan, Italy – October 16-17, 2019

 

Make sure you don’t miss the opportunity to share your thoughts and collaborate with your peers at this amazing learning event!  We hope to see you there!

To learn more about HCL Digital Experience, visit us at: hcltechsw.com/products/dx

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