Posts Tagged: ‘HCL Commerce’

COVID-19 and Changing Business/Customer Interaction

15. Mai 2020 Posted by Tom Parette

COVID-19 will have long term if not permanent impact on how society will interact with all aspects of our lives including how we work, shop, dine and manage our finances. Companies must react and put the right measures in place to respond to this event and potentially future events as well as accommodate changes in consumer behavior which have already taken place.  In some respects, society is fortunate this happened in 2020 and not in 2000 because technology is in place to perform many activities that we could not do 20 years ago.  Our ability to work from home using video conference technology, home delivery of food with DoorDash and Uber Eats, banking on-line including such functions as the ability to deposit checks with just the click of a phone, shopping on-line often with next-day delivery, having virtual doctor visits and the migration of many retailers to digital storefronts make this much less impactful as it otherwise could have  been.  Even with all the progress we have made, there are many businesses which have still not fully moved to a digital interaction with their customers and many of them are significantly impacted by the events taking place.  These high-touch areas of our economy must evolve their business models to provide equal to if not better levels of service through a digital interaction model compared to their current high-touch engagement models.  This will not only be a necessity against future impacts but will simply become part of doing business with a society which will forever change the way they do business.

As I have spent the majority of my career in banking technology, one obvious area of improvement is how we pay for things.  As children we were all told cash is dirty.   Guess what, that not only has been imprinted in our minds, but come to find out it’s true.  This will continue to drive society away from cash.  Even with the reduction of using cash, we don’t want to be forced to touch payment keypads if we pay with cards.  Society must move to completely contactless payment methods.  Most of us carry around a very secure payment device in our pockets in the form of a smart phone and business should be using that as the payment platform of choice.

Car shopping is much more high touch than it should be.  Tesla has proven that car shopping and ordering can be a completely digital experience.  Car dealers are currently significantly impacted on the sales side of their dealerships and should evolve to a digital dealership.  The service side of the business could also improve with smarter cars that can diagnose many of the problems before they ever are taken in for service.

The real estate industry seems like a difficult one to move to digital but with Virtual Reality technology readily available, there is no reason those first showings at that initial list of potential houses could not be done “virtually” using VR technology with a virtual walk through to narrow down to a list of homes that are truly worth an in-person visit.  This also enables potential customers relocating from a different city to do the majority of their home shopping before they even visit their new destination.     

 

HCL Software has the products and services to help move your business to a digital interaction model providing the digital storefront for your customers to engage with your business across the platform of their choice.  HCL Commerce provides an omni-channel platform providing personalized storefront capabilities for both business to consumer and business to business interactions.  HCL Digital Experience helps businesses create engaging digital experiences across multiple device types by integrating rich applications and content to deliver these new engagement models.    

 

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March Update: What’s New in HCL Digital Experience

10. März 2020 Posted by Brian Chaput

We are committed to rolling out new features for HCL’s Digital Experience (HCL DX) platform in a cycle of continuous delivery. This means that every month and quarter there will be product updates that address requests from customers, technology optimizations, and general improvements that help you deliver incremental value in your digital experiences. We are making huge investments in our platform, and we are making sure your investments are protected. This March, take a look at the pot of gold at the end of the rainbow – here are some of the latest updates we’re planning on rolling out this month (or sooner!).

 

Hot DAM! HCL DX now includes digital asset management  

Eliminate the headache of duplication and searching across separate repositories for digital assets with the new HCL Digital Asset Management (HCL DAM) — a lightweight digital media library — available for no additional charge for HCL DX customers.  Upload, find, tag, optimize, and publish your assets efficiently, all within HCL Digital Experience, and assure proper rendering/optimization automatically across all digital touchpoints.   Take the experiences you provide to the next level by delivering video at production scale with packaged integration with Kaltura, a market leading video platform, for video transcoding and streaming.             

                       

Be nimble, be quick  

More open and accessible APIs provide developers the ability to reuse services in any application, on any touchpoint, using any front end they choose. This provides greater agility in blending complex content, data, and systems — dramatically improving the ability to deliver modern digital experiences faster and more reliably.  

 

OpenShift? Check!  Amazon EKS? Check!   

Now, you can run HCL Digital experience in any native Kubernetes environment, offering ultimate flexibility; choose the platform and deployment that makes the best sense for your business — whether that’s on-prem or in the cloud. We offer support for all market-leading cloud solutions (such as OpenShift and Amazon EKS), so you can install updates anywhere, in minutes, using Docker and Kubernetes. This gives your organization the ability to run HCL DX as a combination of the best technologies to deliver unique, customizable experiences with significantly fewer resources.   

 

Maintenancefree? Yes, please!  

Cloud deployment removes the need to maintain software or infrastructure, with benefits in gaining scalabilty and reliability.  Automated provisioning, auto-scaling, and self-healing via Kubernetes support dramatically reduces total cost of ownership (TCO). 

We are excited to be on the move with our continuous delivery, giving you a steady flow of new benefits and helping you be as successful as possible with using HCL Digital Solutions. As always, give us your feedback and input by attending one of our HCL DX Connects, or by sending us an email. And, of course, follow us on Twitter 

  

 

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